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Hotel Fire & Ice Düsseldorf/Neuss

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Fast facts

Check in from:		16:00
Check out before:		11:00
Breakfast		Breakfast available
Pets		Pets not allowed
Children		Children are welcome at this hotel

Amenities

Wi-Fi
Parking
Air conditioning
Fitness centre
Spa
Front desk 24 hour

More about Hotel Fire & Ice Düsseldorf/Neuss

Hotel Fire & Ice Düsseldorf/Neuss

This 4-star-Superior hotel is located within the SnowWorld Neuss, an indoor and outdoor leisure park. The hotel offers modern wellness facilities, 2 restaurants and free WiFi.

Reviews from
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Mentioned by travellers
Anonymous traveller

Comment: 19 Jun 2026

Stayed in: May 2026

Comfortable room and good facilities. Dining options a little limited especially with longer stay. Frustrating parking barrier.
Anonymous traveller

Comment: 24 May 2026

Stayed in: May 2026

Beautiful hotel, great amenities, clean, tasty breakfast! Friendly staff, thoroughly enjoyed our short stay!
Business traveller

Comment: 21 Mar 2026

Stayed in: Mar 2026

Unbelievable

I have been using the hotel for many years and have always felt in good hands here. Friendly staff and good beds. On my last stay, I left my wallet in the room safe. Only after multiple inquiries I got the answer that they did not find the safe had been empty. That was the end of the case. I am appalled by the indifference of the staff and the management. I have now filed a complaint.
Business traveller

Comment: 7 Sep 2025

Stayed in: Sep 2025

The name fits: Cool conference venue with hellishly bad evening gastronomy

Guest in the context of an on-site conference: Meeting rooms nice, well ventilated and lit with good acoustics; room facilities according to expectations, superficially clean (cobwebs in many corners, partly inhabited- so nothing for spider phobics), spa very clean and pretty made (unfortunately the steam bath smelled musty), breakfast was varied and appealing (only fried bacon unfortunately dried), the biggest disaster of the hotel is unfortunately the evening gastronomy, on which you as a conference guest are somewhat dependent due to the lonely location of the hotel: Dishes and Service definitely not ****plus: Buffet in the house: Plastic in dessert, tomato stalk in sauce, meat dry, no refilling of salad one hour before the end of the buffet, no award of food, significantly overpriced (attention: a higher amount was requested than advertised on the Internet and only reduced to demand), a cover letter to the room number was not possible/immediate payment had to be made, beer garden: according to reception and Internet open until 9 pm, but already at just after 8 pm, no food was dispensed despite illuminated menu boards; with 2 exceptions, the staff seemed like purely untrained temporary staff both at reception (out of sustainability, daily housekeeping was refused on arrival at reception and nevertheless carried out) and especially in the catering (e.g. serving vessels set up against the running direction at the buffet, completely uncoordinated service, unprofessional serving of drinks, clearing of the last glass in company, public division of buffet scraps among staff after buffet closing in the presence of guests); but almost all in every situation friendly and helpful; the drink menu was only pressed out on several questions, the very good and funny Service at the evening hotel bar was a personal bright spot-thank you. Tip: Order dinner in the evening with delivery service from the Italian in Neuss and enjoy in the beautiful beer garden
Anonymous traveller

Comment: 30 Oct 2025

Stayed in: Oct 2025

This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.

Location

3.7

An der Skihalle 1, Grefrath, 41472, Germany|0.85 km from city centre

Check in and check out

Check in from:

16:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel

Extra beds

13 years old and over

910,493 ₫ (EUR30) per person per night

from 3 to 12 years old

Free

Cots

2 years old and under

Free

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast price

743,569 ₫ (≈EUR 24.5)/person

Breakfast times

07:00 - 10:00 from Monday to Friday, 07:30 - 11:30 from Saturday to Sunday

Important information from the hotel
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Accepted payment methods
This hotel accepts the following payment methods:
card logocard logo

Cash

Hotel Fire & Ice Düsseldorf/Neuss: FAQs

Hotel Fire & Ice Düsseldorf/Neuss is 0.9 km away from Grefrath city centre.
Hotel Fire & Ice Düsseldorf/Neuss is in Grefrath, Germany and is 0.9 km away from Grefrath city centre.
At Hotel Fire & Ice Düsseldorf/Neuss you can check in from 16:00, and you'll need to check out before 11:00.
Yes, there is parking available at Hotel Fire & Ice Düsseldorf/Neuss.
Yes, Hotel Fire & Ice Düsseldorf/Neuss does have a restaurant.