Park Inn By Radisson Brussels Airport
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Front desk 24 hour
More about Park Inn By Radisson Brussels Airport
Park Inn By Radisson Brussels Airport
Set 10 km from Berlaymont, Park Inn By Radisson Brussels Airport offers 4-star accommodation in Diegem and has a fitness centre, a shared lounge and a bar.
Reviews from 
Family traveller
Comment: 22 Mar 2026
Stayed in: Mar 2026
Good value for money
Nice hotel despite the work on site and surroundings
Pleasant and competent staff
Fine breakfast
Clean and modern room
Gym very good
Pleasant and competent staff
Fine breakfast
Clean and modern room
Gym very good
Hotel response
Comment: 24 Mar 2026
Cher Rey,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
Nous sommes ravis que votre séjour au Park Inn by Radisson Brussels Airport ait été à la hauteur de vos attentes.
Vos retours sur notre équipe et la modernité de votre chambre nous motivent à maintenir notre engagement qualité. Nous apprécions également que le petit-déjeuner ait su vous séduire par sa variété.
Cependant, nous regrettons que les travaux en cours aient pu impacter votre confort. Nous mettons tout en œuvre pour minimiser les désagréments liés à ces rénovations nécessaires.
Votre mention de notre salle de sport nous rappelle l'importance de proposer des équipements adaptés à vos besoins. Ces espaces font partie intégrante de notre promesse d'un séjour équilibré entre détente et efficacité.
Nous espérons vous revoir afin de changer votre perception de nos prestations.
Bien à vous,
Ana-Maria Fulga, Front office Manager
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
Nous sommes ravis que votre séjour au Park Inn by Radisson Brussels Airport ait été à la hauteur de vos attentes.
Vos retours sur notre équipe et la modernité de votre chambre nous motivent à maintenir notre engagement qualité. Nous apprécions également que le petit-déjeuner ait su vous séduire par sa variété.
Cependant, nous regrettons que les travaux en cours aient pu impacter votre confort. Nous mettons tout en œuvre pour minimiser les désagréments liés à ces rénovations nécessaires.
Votre mention de notre salle de sport nous rappelle l'importance de proposer des équipements adaptés à vos besoins. Ces espaces font partie intégrante de notre promesse d'un séjour équilibré entre détente et efficacité.
Nous espérons vous revoir afin de changer votre perception de nos prestations.
Bien à vous,
Ana-Maria Fulga, Front office Manager
Family traveller
Comment: 4 Apr 2026
Stayed in: Apr 2026
Very bad hotel - Incompetent reception
We are staying with family at this hotel for Easter weekend, and the experience was extremely disappointing.
This is undoubtedly the worst place we have been to. When we arrived, we had to wait more than 30 minutes simply to access the check-in. The customer service staff has been totally overwhelmed, with a blatant lack of organization and professionalism.
In total, it took nearly 40 minutes to complete our check-in, which is simply unacceptable for a hotel, regardless of its standing.
The level of service is unworthy: even at an attractive rate, there is no justification for such disruption and such a poor reception.
We strongly discourage this property. The score of 0 would be well deserved because the experience is so catastrophic.
This is undoubtedly the worst place we have been to. When we arrived, we had to wait more than 30 minutes simply to access the check-in. The customer service staff has been totally overwhelmed, with a blatant lack of organization and professionalism.
In total, it took nearly 40 minutes to complete our check-in, which is simply unacceptable for a hotel, regardless of its standing.
The level of service is unworthy: even at an attractive rate, there is no justification for such disruption and such a poor reception.
We strongly discourage this property. The score of 0 would be well deserved because the experience is so catastrophic.
Hotel response
Comment: 9 Apr 2026
Cher Carlos,
Nous vous remercions pour votre commentaire.
Nous sommes désolés que votre arrivée dans notre établissement ne se soit pas déroulée dans les meilleures conditions et nous vous présentons nos plus sincères excuses.
En effet, nous avons dû traiter un volume important de réservations, ce qui a engendré un léger retard dans la finalisation des enregistrements.
Toutefois, nous souhaitons souligner que notre équipe est reconnue pour son professionnalisme. Nous nous efforçons d'offrir la meilleure qualité de service possible, car votre satisfaction est au centre de nos préoccupations.
Nous souhaiterions avoir l’opportunité de vous accueillir à nouveau dans de meilleures conditions.
Bien cordialement,
Ana-Maria Fulga, Front office Manager
Nous vous remercions pour votre commentaire.
Nous sommes désolés que votre arrivée dans notre établissement ne se soit pas déroulée dans les meilleures conditions et nous vous présentons nos plus sincères excuses.
En effet, nous avons dû traiter un volume important de réservations, ce qui a engendré un léger retard dans la finalisation des enregistrements.
Toutefois, nous souhaitons souligner que notre équipe est reconnue pour son professionnalisme. Nous nous efforçons d'offrir la meilleure qualité de service possible, car votre satisfaction est au centre de nos préoccupations.
Nous souhaiterions avoir l’opportunité de vous accueillir à nouveau dans de meilleures conditions.
Bien cordialement,
Ana-Maria Fulga, Front office Manager
Couple
Comment: 1 Aug 2026
Terrifying Experience
Thanks for your review!
Radisson logo
Radisson
Your review is pending.Read more
Jim Barratt
0 reviews
GB
Rated 1 out of 5 stars
Terrifying Experience
We stayed at this hotel in May 2026 en route to Prague and we have never had such a frightening experience in 60 years of travel. After retiring for the night I awoke at 01.15 am and someone was entering our bedroom. When they realised I was awake and I challenged them they quickly ran off. I immediately made an official complaint to the hotel and checked in the morning that my complaint had been registered. After returning home from our holiday nine days later I rang the hotel and eventually managed to speak to the manager. Despite my telephone conversation and several emails we still haven't had a definitive answer as to what really happened. We have however had an email from the manager offering an excuse that it was a hotel guest who had opened the adjoining door and entered our room. However. Whoever entered our room had a pass key which guests do not have. We believe the hotel are covering up this terrifying experience and we do not accept their version of events. We are both elderly and vulnerable. We are not seeking compensation of any kind we just want to warn people that in our opinion this is not a safe hotel to stay at and therefore please be extremely cautious and aware.
Radisson logo
Radisson
Your review is pending.Read more
Jim Barratt
0 reviews
GB
Rated 1 out of 5 stars
Terrifying Experience
We stayed at this hotel in May 2026 en route to Prague and we have never had such a frightening experience in 60 years of travel. After retiring for the night I awoke at 01.15 am and someone was entering our bedroom. When they realised I was awake and I challenged them they quickly ran off. I immediately made an official complaint to the hotel and checked in the morning that my complaint had been registered. After returning home from our holiday nine days later I rang the hotel and eventually managed to speak to the manager. Despite my telephone conversation and several emails we still haven't had a definitive answer as to what really happened. We have however had an email from the manager offering an excuse that it was a hotel guest who had opened the adjoining door and entered our room. However. Whoever entered our room had a pass key which guests do not have. We believe the hotel are covering up this terrifying experience and we do not accept their version of events. We are both elderly and vulnerable. We are not seeking compensation of any kind we just want to warn people that in our opinion this is not a safe hotel to stay at and therefore please be extremely cautious and aware.
Hotel response
Comment: 4 Aug 2026
Dear Guest,
Thank you for your review and the opportunity to address your feedback.
We deeply regret the distress caused during your stay and take such matters with the utmost seriousness.
Our team has thoroughly reviewed the incident and continues to prioritise guest security through controlled access protocols. While we stand by our commitment to transparency, we acknowledge that our communication regarding the investigation fell short of our usual standards.
Your safety remains our primary focus, and we maintain strict key card access systems alongside regular security audits. Our team is always available to address concerns immediately through our 24-hour reception service or via in-room dialing options.
We understand that this experience has affected your confidence in our hotel, and we are genuinely sorry that your stay ended in this way. Incidents of this nature are extremely rare, and we remain committed to maintaining a safe and secure environment for all of our guests through our established security procedures and continuous staff awareness.
Thank you once again for bringing your concerns to our attention.
Best regards,
Hélène Guillemoto, General Manager
Thank you for your review and the opportunity to address your feedback.
We deeply regret the distress caused during your stay and take such matters with the utmost seriousness.
Our team has thoroughly reviewed the incident and continues to prioritise guest security through controlled access protocols. While we stand by our commitment to transparency, we acknowledge that our communication regarding the investigation fell short of our usual standards.
Your safety remains our primary focus, and we maintain strict key card access systems alongside regular security audits. Our team is always available to address concerns immediately through our 24-hour reception service or via in-room dialing options.
We understand that this experience has affected your confidence in our hotel, and we are genuinely sorry that your stay ended in this way. Incidents of this nature are extremely rare, and we remain committed to maintaining a safe and secure environment for all of our guests through our established security procedures and continuous staff awareness.
Thank you once again for bringing your concerns to our attention.
Best regards,
Hélène Guillemoto, General Manager
Anonymous traveller
Comment: 27 Jul 2026
Stayed in: Jul 2026
Nice hotel conveniently located close to Brussels Airport.
However, it is not particularly easy to reach unless you have a car. The airport shuttle only runs every two hours, which makes it surprisingly impractical considering how close the hotel is to the airport.
However, it is not particularly easy to reach unless you have a car. The airport shuttle only runs every two hours, which makes it surprisingly impractical considering how close the hotel is to the airport.
Couple
Comment: 13 Jul 2026
Ok only
It was an Ok stay only. The shuttle service only runs specific period and we arrived out of that period and took an uber to the hotel The Restaurant only opens at night (however was Ok).
There is a Gas Station with some pretty decent lunch choices close by. Nothing special only average
There is a Gas Station with some pretty decent lunch choices close by. Nothing special only average
Hotel response
Comment: 14 Jul 2026
Dear Thaïs,
We are grateful for the time you took to review your recent visit to our hotel.
We’re glad you found the gas station nearby convenient for lunch during your stay.
That said, we sincerely regret that some aspects of your stay fell short of your expectations. Our airport shuttle operates during specific hours to align with peak travel times, and we’re always available to help guests arrange alternative transport when needed. While our restaurant focuses on evening dining, we’re happy to recommend nearby lunch spots for future visits.
Nonetheless, we’re pleased to hear your overall experience was positive. Our team strives to balance convenience with comfort, and your feedback helps us refine this balance.
We look forward to welcoming you back on a future trip.
Best regards,
Hélène Guillemoto, General Manager
We are grateful for the time you took to review your recent visit to our hotel.
We’re glad you found the gas station nearby convenient for lunch during your stay.
That said, we sincerely regret that some aspects of your stay fell short of your expectations. Our airport shuttle operates during specific hours to align with peak travel times, and we’re always available to help guests arrange alternative transport when needed. While our restaurant focuses on evening dining, we’re happy to recommend nearby lunch spots for future visits.
Nonetheless, we’re pleased to hear your overall experience was positive. Our team strives to balance convenience with comfort, and your feedback helps us refine this balance.
We look forward to welcoming you back on a future trip.
Best regards,
Hélène Guillemoto, General Manager
Very good location
Grensstraat 3, Diegem, 1831, Belgium|1.82 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast options
American breakfast, Asian breakfast, Continental breakfast, Gluten free breakfast, Vegetarian breakfast
Breakfast price
596,318 ₫ (≈EUR 19.9)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Please note that guests are required to show a credit card on their arrival. The details of this card must match the ones of the reservation's holder. In case of advance payment required, the credit card used to pay the deposit must be in the name of guest and presented at time of check in. Airport shuttle is available for hassle-free arrivals and departures. As the shuttle's service hours may vary, we invite you to inquire about the schedule with our reception team.
This hotel accepts the following payment methods:
Cash
Park Inn By Radisson Brussels Airport: FAQs
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