Hotel Motel Bonsoir
+ 66
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Fast facts
Check in from: | 15:30 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Front desk 24 hour
Non-smoking
More about Hotel Motel Bonsoir
Hotel Motel Bonsoir
Hotel Motel Bonsoir-Granby exudes a delightful blend of retro charm and modern comfort. Each room is thoughtfully appointed with free cable TV, Wi‑Fi, a refrigerator, microwave oven, work desk, cozy sitting area, and a private bathroom.
Reviews from 
Anonymous traveller
Comment: 25 Jul 2026
Stayed in: Jul 2026
Very nice hotel the rooms are very clean and the pool is nice and clean too
Family traveller
Comment: 29 Jul 2026
NOT Accessible
We booked this motel only after my sister and I each called separately to confirm that they could accommodate my daughter, who uses a wheelchair. We specifically asked about accessibility and were repeatedly assured that the room was fully accessible, that she would have no difficulty getting into the room, and that there would be plenty of space inside for her wheelchair.
Unfortunately, that was not the case.
When we arrived, the room had a raised curb with no accessible way for a wheelchair to reach the sidewalk, and the doorway had a five-inch step that made it impossible for her to enter independently. We immediately brought this to the staff's attention. Rather than acknowledging the issue, they insisted they could get her into the room by using portable car ramps (photos attached) to get her over the curb and then placing a board over the doorway step. They maintained that this was a safe solution.
We asked to be moved to a different room where the sidewalk had an accessible incline and the doorway step was only about two inches high, hoping that would at least make access possible. We were told that every room was full and that we had no choice but to accept the room we had been given.
To make matters worse, the staff later claimed that we had never told them my daughter used a wheelchair, despite both of us having called in advance specifically to discuss her accessibility needs.
This experience was incredibly disappointing and frustrating. Accessibility is not about finding makeshift solutions with car ramps and boards after a guest arrives—it's about providing accommodations that are safe, accessible, and accurately represented when people are making travel plans.
If you or a family member have accessibility needs, I would not recommend staying here based on our experience.
Unfortunately, that was not the case.
When we arrived, the room had a raised curb with no accessible way for a wheelchair to reach the sidewalk, and the doorway had a five-inch step that made it impossible for her to enter independently. We immediately brought this to the staff's attention. Rather than acknowledging the issue, they insisted they could get her into the room by using portable car ramps (photos attached) to get her over the curb and then placing a board over the doorway step. They maintained that this was a safe solution.
We asked to be moved to a different room where the sidewalk had an accessible incline and the doorway step was only about two inches high, hoping that would at least make access possible. We were told that every room was full and that we had no choice but to accept the room we had been given.
To make matters worse, the staff later claimed that we had never told them my daughter used a wheelchair, despite both of us having called in advance specifically to discuss her accessibility needs.
This experience was incredibly disappointing and frustrating. Accessibility is not about finding makeshift solutions with car ramps and boards after a guest arrives—it's about providing accommodations that are safe, accessible, and accurately represented when people are making travel plans.
If you or a family member have accessibility needs, I would not recommend staying here based on our experience.
Hotel response
Comment: 3 Aug 2026
Dear Guest,
Thank you for taking the time to share your experience with us. We sincerely apologize for the accessibility challenges you and your daughter faced during your stay. It is disheartening to hear that the accommodations did not meet your expectations or the needs you communicated to our staff.
Your feedback regarding the miscommunication about accessibility is crucial, and we will address this internally to ensure that our team understands and accurately represents our facilities. We are committed to providing a safe and comfortable environment for all our guests, and your comments highlight areas where we need to improve.
We appreciate your feedback and hope to have the opportunity to better serve you in the future.
Warm Regards,
Guest Relations Manager
Motel Bonsoir
Thank you for taking the time to share your experience with us. We sincerely apologize for the accessibility challenges you and your daughter faced during your stay. It is disheartening to hear that the accommodations did not meet your expectations or the needs you communicated to our staff.
Your feedback regarding the miscommunication about accessibility is crucial, and we will address this internally to ensure that our team understands and accurately represents our facilities. We are committed to providing a safe and comfortable environment for all our guests, and your comments highlight areas where we need to improve.
We appreciate your feedback and hope to have the opportunity to better serve you in the future.
Warm Regards,
Guest Relations Manager
Motel Bonsoir
Anonymous traveller
Comment: 25 May 2026
Stayed in: May 2026
Fair for a cheap motel; parking is easy; noise isolation is non-existent between bathroom and a room; problematic between different rooms as well. Bed mattress has seen better days.
Anonymous traveller
Comment: 6 Apr 2026
Stayed in: Apr 2026
Parking easy and secure. Older building and facilities, scrupulously clean and respectfully represented.
Anonymous traveller
Comment: 17 Apr 2026
Stayed in: Apr 2026
Family friendly easy parking clean room staff is great just there dog is annoying
Location
1587 rue Principale, Granby, J2J 0S5, Canada|7.64 km from city centre
Check in and check out
Check in from:
15:30
Check out before:
11:00
Good to know
Children are welcome at this hotel
from 3 to 12 years old
474,282 ₫ (CAD25) per person per night
Please contact the hotel for details about adding a cot.
Pets not allowed
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.
This hotel accepts the following payment methods:
Cash
Hotel Motel Bonsoir: FAQs
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