Hotel Soratama

Name: Hotel Soratama
Address: Cra. 7 #19-20, Pereira, 999999, Colombia, Pereira, Risaralda Department, 999999, Colombia

+ 71

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Fast facts

Check in from:	15:00
Check out before:	13:00
Pets	Pets not allowed

Amenities

Wi-Fi

Parking

Air conditioning

Front desk 24 hour

Restaurant

Non-smoking

More about Hotel Soratama

Hotel Soratama

Conveniently located in the centre of Pereira city, right in front of Bolivar Square, this hotel features a restaurant and a terrace. A Sky Lounge bar is available for guests until 22:00 hrs and free WiFi is available at the property.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 2 Aug 2026

Stayed in: Jul 2026

We had a good experience at this hotel. Breakfast was one of the best we tried. Regional and continental food avaliable, fresh and delicious.

Couple

Comment: 6 Jun 2026

Stayed in: Dec 2025

Foreigners beware of extra charges/fees and staff wasn’t very helpful.

I have traveled to many parts of Colombia as a foreigner and was very surprised to be charged an additional IVA 19% tax upon check-in even though it was not already included in my booking. They insisted I had to pay it even though I presented my US passport with recent entry stamp as a visitor. I decided to just pay it after arguing with their front desk since they wouldn’t let us check-in and the situation was becoming very uncomfortable. During our stay, we showed them numerous times the exemption law and they would not acknowledge their mistake. This resulted in multiple emails with their general manager and accounting showing them the law until weeks later they finally refunded the erroneous amount to our credit card. Nobody ever reached out to apologize or admit they even made a mistake. It was a decent hotel over all and good location, but for the plumbing issues, mediocre food, and mishandling the fee situation we will never go back.

Hotel response

Comment: 10 Jun 2026

Mr. Alex, thank you for sharing your experience. We sincerely regret the inconvenience you experienced during your check-in process and the time it took to resolve the IVA issue. We understand the frustration this may have caused and apologize for any inconvenience. We value your feedback on our service, facilities, and dining experience, as it helps us identify opportunities for improvement. We appreciate you taking the time to inform us of what happened and will take the necessary steps to strengthen our processes and prevent similar situations from occurring in the future.
Quality Coordinator

Anonymous traveller

Comment: 29 May 2026

Stayed in: May 2026

From the beginning at the front desk we were charged for taxes even though we are American citizens and Colombians as well. But because we said we entry the country by biometric standards ( which does not require the stamp at the passport ) we were charged illegally. We are going to petition de return of our tax money. We we are in Bogotá and we were exempted from taxes. Officers in immigration told us that is illegal . We are never going back to that hotel.

Anonymous traveller

Comment: 8 May 2026

Stayed in: Apr 2026

Upon arrival, we learned that the hotel did not have a restaurant, which was a plus. Every time we wanted to eat or order room service, it had to go through another company. That limited our enjoyment of the place.

Family traveller

Comment: 27 Apr 2026

Stayed in: Apr 2026

I always go in the afternoons to comet and drink something Rich

I always go and attend to me Katherine I will love the service she provides always attentive to all our needs I always come back and look for her

Hotel response

Comment: 4 May 2026

¡Muchas gracias por su comentario! Nos alegra enormemente saber que disfruta visitarnos y que vive una experiencia agradable en cada ocasión. Agradecemos especialmente por resaltar la atención de Katherine; le haremos llegar su mensaje, ya que reconocimientos como este son una gran motivación para nuestro equipo.
Será un gusto seguir atendiéndole en sus próximas visitas. ¡Siempre será bienvenido!

Very good location

4.3

Cra. 7 #19-20, Pereira, 999999, Colombia|0.06 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

13:00

Good to know

Pets

Pets not allowed

Important information about the city

For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Extra beds

Please contact the hotel for details about adding extra beds.