Palms Promenade Luxury Rooms
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Non-smoking
Multilingual staff
Hairdryer
More about Palms Promenade Luxury Rooms
Palms Promenade Luxury Rooms
Set in the centre of Split, Palms Promenade Luxury Rooms offers accommodation with free WiFi in a historic building. Built in 19th century, this 4-star guest house is within 1.1 km of Bacvice Beach and 1.7 km of Park Mladeži Stadium.
Reviews from 
Anonymous traveller
Comment: 10 Aug 2026
Stayed in: Aug 2026
In the middle of old town close to everything. Really nice place that comfortably hosts 6 people. Super friendly and helpful ❤️☀️🙏
Anonymous traveller
Comment: 20 Jul 2026
Stayed in: Jul 2026
Absolutely excellent location, great views from multiple windows, comfortable beds, clean room with ample space, and beautiful decor that was a blend of contemporary and old stone walls/charm. Staff who welcomed us was so helpful and kind.
Anonymous traveller
Comment: 24 Jun 2026
Stayed in: Jun 2026
We did the airport pick up and it was very easy. Toma met us, walked us to our room, and told us everything we needed to know. The room was amazing with two sea view windows, lots of space. Had a washer we weren’t expecting. It was a lovely three days. Wish we stayed longer!!
Group traveller
Comment: 18 Jun 2026
Stayed in: May 2026
Beware! Charged twice with no refund
TL;DR: I was charged twice for the same stay and neither Booking.com nor the hotel would take responsibility for fixing it. The hotel received payment for both bookings and refused to assist with the refund process.
The location was great and the rooms were generally clean, but my experience after the stay completely overshadowed any positives.
Before our trip, I attempted to update the guest names for each room for an easy check in. Booking.com unexpectedly tried to charge me €40 to make the change and gave me 24 hours to pay or the booking would be cancelled. I immediately contacted them and told them I was not informed I would be charged for that and not to make the change and to leave the reservation as-is if that would be the case. They didn’t respond in time and the booking was cancelled anyway.
Booking.com told me they couldn’t reinstate the original booking, that I would be refunded within 7-12 days, and that I needed to book the rooms again. To avoid losing the accommodation, I rebooked the same rooms immediately. We stayed at the hotel and everything seemed fine.
The problem is that the refund for the cancelled booking never came.
More than 20 days later, Booking.com informed me that the hotel had already received payment for both bookings and that the hotel needed to approve or initiate the refund process. I contacted the hotel multiple times and explained that I had effectively been charged twice for the same three rooms and three-night stay.
The hotel’s response was simply that this was outside the scope of their business activities and that I should contact the third-party provider. When I pointed out that they had reportedly received payment for both bookings, they still refused to help resolve the issue.
As a result, I paid for six nights when I only stayed for three.
On top of that, the property itself had several maintenance issues:
• The bathtub wouldn’t fill beyond a few inches.
• The air conditioning barely worked in one of the rooms.
• One room only had two pillows and staff couldn’t provide any extras.
• One shower started leaking into the apartment below halfway through the stay, forcing us to share a bathroom.
• To their credit, they did provide a partial refund for the shower issue.
The hotel has a good location, but between the maintenance problems and being charged twice for the stay with no meaningful assistance from the property, I would strongly caution other travelers before booking here. If anything goes wrong with your reservation or payment, don’t expect much help.
The location was great and the rooms were generally clean, but my experience after the stay completely overshadowed any positives.
Before our trip, I attempted to update the guest names for each room for an easy check in. Booking.com unexpectedly tried to charge me €40 to make the change and gave me 24 hours to pay or the booking would be cancelled. I immediately contacted them and told them I was not informed I would be charged for that and not to make the change and to leave the reservation as-is if that would be the case. They didn’t respond in time and the booking was cancelled anyway.
Booking.com told me they couldn’t reinstate the original booking, that I would be refunded within 7-12 days, and that I needed to book the rooms again. To avoid losing the accommodation, I rebooked the same rooms immediately. We stayed at the hotel and everything seemed fine.
The problem is that the refund for the cancelled booking never came.
More than 20 days later, Booking.com informed me that the hotel had already received payment for both bookings and that the hotel needed to approve or initiate the refund process. I contacted the hotel multiple times and explained that I had effectively been charged twice for the same three rooms and three-night stay.
The hotel’s response was simply that this was outside the scope of their business activities and that I should contact the third-party provider. When I pointed out that they had reportedly received payment for both bookings, they still refused to help resolve the issue.
As a result, I paid for six nights when I only stayed for three.
On top of that, the property itself had several maintenance issues:
• The bathtub wouldn’t fill beyond a few inches.
• The air conditioning barely worked in one of the rooms.
• One room only had two pillows and staff couldn’t provide any extras.
• One shower started leaking into the apartment below halfway through the stay, forcing us to share a bathroom.
• To their credit, they did provide a partial refund for the shower issue.
The hotel has a good location, but between the maintenance problems and being charged twice for the stay with no meaningful assistance from the property, I would strongly caution other travelers before booking here. If anything goes wrong with your reservation or payment, don’t expect much help.
Anonymous traveller
Comment: 13 May 2026
Stayed in: May 2026
The location is excellent and the specific room was clean and spacious with an amazing view. The check in and actual alley to enter the building seem sketchy as well the security code doesn’t seem very secure. Despite booking a room for 3 adults that “sleeps 8” we had no bedding for a pull out couch because “3 people need 2 beds”. We didn’t discover there was no additional bedding for us to make up one of the couches until it was too late to remedy it.
Location
9 Obala Hrvatskog narodnog preporoda, Split, 21000, Croatia|1.52 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
This property will not accommodate hen, stag or similar parties. Managed by a private host
Palms Promenade Luxury Rooms: FAQs
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