Novotel Maastricht
+ 83
Find the best hotel in Maastricht for your dates, by price or preference
Compare deals for Novotel Maastricht across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare 100s of sites to get you the best deal
Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 10:30 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Airport shuttle
Pool
Front desk 24 hour
Restaurant
More about Novotel Maastricht
Novotel Maastricht
Located 2 km from the centre, this 4-star Novotel features a seasonable outdoor swimming pool and free Wi-Fi. It is situated only 600 metres from the A2/E25 motorway.
Reviews from 
Anonymous traveller
Comment: 14 Jul 2026
Stayed in: Jul 2026
Having read the two awful reviews that Accor place prominently on the web site we were naturally concerned, although we are loyal Novotel clients. However our concerns were completely unnecessary. The parking was easy out front, the reception staff very friendly and helpful. Our room was clean and well-equipped. We enjoyed the pool and bar area and had a big screen TV all to ourselves to watch England play Norway. So all in all the hotel exceeded our expectations and we enjoyed our stay. One negative comment - we were told the very high room prices were because Andre Rieu was performing but the hotel was sparsely occupied so the logic of market demand was incorrect. However, looking at hotel prices in general in Maastricht for that period our rates were reasonable. Highly recommended for a wonderful Maastricht experience.
Business traveller
Comment: 28 Jun 2026
Stayed in: Jun 2026
The worst experience of all my hotel visits
I stayed at this hotel during a business trip and, unfortunately, my experience did not justify the price of approximately €300 per night. While the location was reasonably convenient, the overall quality and service fell well below what I would expect from a hotel in this price range. The room itself was acceptable, but the bathroom drains emitted a terrible odor throughout my stay. The bathtub was exceptionally high, making it difficult to get in and out, and it was extremely slippery, creating a safety hazard, particularly for older or shorter guests. The hotel promotes its environmental policy by eliminating daily housekeeping. While I fully support reducing unnecessary towel and linen changes, I did not expect there to be no room service at all—not even making the bed or tidying the room. At nearly €300 per night, this felt less like a genuine sustainability initiative and more like a cost-cutting measure. The breakfast buffet offered a wide selection, but many items did not appear fresh. The fruit, in particular, was old, soggy, and unappetizing. The greatest disappointment, however, was the customer service. When I politely raised these concerns at checkout and requested a partial refund, the receptionist responded dismissively and stated that nothing could be done. After returning home, I discovered that my credit card had been charged twice for my stay. Nearly three weeks later, despite contacting the hotel, the duplicate charge has still not been refunded. I have now had to initiate a dispute through my credit card company to recover my money. Hotels can make mistakes, but how they respond is what defines good customer service. Unfortunately, this hotel failed on both counts. For the price charged, I expected a much higher standard of cleanliness, maintenance, service, and professionalism. Based on my experience, I would not stay here again.
Hotel response
Comment: 29 Jun 2026
Dear Sandra,
Thank you for sharing your opinion with us.
We appreciate your recognition of our convenient location near key attractions and transport links, which many guests find ideal for exploring Maastricht.
We sincerely apologize that your experience fell short in several areas. Our housekeeping team remains available daily for those who prefer full servicing, though we respect guests' choices through our sustainability program. Regarding the bathroom experience, we regret any inconvenience and confirm our maintenance team promptly addresses such reports. The breakfast team prioritizes fresh ingredients daily, and we’ve shared your comments with them. Our finance department is resolving the payment discrepancy, and we thank you for your patience as we finalize this matter through your credit card provider.
We hope that we may have the pleasure of welcoming you back on a future visit.
Best regards,
Team Novotel Maastricht
Thank you for sharing your opinion with us.
We appreciate your recognition of our convenient location near key attractions and transport links, which many guests find ideal for exploring Maastricht.
We sincerely apologize that your experience fell short in several areas. Our housekeeping team remains available daily for those who prefer full servicing, though we respect guests' choices through our sustainability program. Regarding the bathroom experience, we regret any inconvenience and confirm our maintenance team promptly addresses such reports. The breakfast team prioritizes fresh ingredients daily, and we’ve shared your comments with them. Our finance department is resolving the payment discrepancy, and we thank you for your patience as we finalize this matter through your credit card provider.
We hope that we may have the pleasure of welcoming you back on a future visit.
Best regards,
Team Novotel Maastricht
Business traveller
Comment: 26 Jun 2026
Stayed in: Jun 2026
Good location to MCC but..
Good location and convenient for my stay as near MCC. However, the hotel appears to have a number of long term residents who, during my stay, spent time gathering on the stairways and in the corridors with room doors open. While there were no issues, it did create an atmosphere that could feel uncomfortable, particularly for any solo female travellers.
Overall, it's a budget type hotel that was perfectly adequate for a business trip, but I wouldn't choose it for a leisure break or a stay of several nights.
Overall, it's a budget type hotel that was perfectly adequate for a business trip, but I wouldn't choose it for a leisure break or a stay of several nights.
Hotel response
Comment: 27 Jun 2026
Dear Guest,
Thank you for providing us with your candid feedback.
We are pleased your stay met your needs for a business trip and that our proximity to the MCC added convenience to your visit.
However, we sincerely regret that some aspects of your stay did not meet your expectations. Our team is committed to ensuring all guests feel comfortable in shared spaces and are always available to address concerns directly.
We’re glad our location provided easy access to your commitments. The Groene Loper trail nearby offers a pleasant route for those wishing to explore the city center on foot.
We would love to have you return for another pleasant stay.
Best regards,
Team Novotel Maastricht
Thank you for providing us with your candid feedback.
We are pleased your stay met your needs for a business trip and that our proximity to the MCC added convenience to your visit.
However, we sincerely regret that some aspects of your stay did not meet your expectations. Our team is committed to ensuring all guests feel comfortable in shared spaces and are always available to address concerns directly.
We’re glad our location provided easy access to your commitments. The Groene Loper trail nearby offers a pleasant route for those wishing to explore the city center on foot.
We would love to have you return for another pleasant stay.
Best regards,
Team Novotel Maastricht
Business traveller
Comment: 17 Jul 2026
Perfect located
Perfect location, Calm rooms. staying in this hotel for last 5 years, Never had any problems
Hotel response
Comment: 18 Jul 2026
Dear Anton,
Please accept our sincere thanks for this kind feedback.
We are thrilled to hear about your positive experience during your recent visit.
It’s wonderful to know our convenient location near the city center and peaceful accommodations have consistently met your needs over these past five years. We’re honored to remain your preferred choice and appreciate your trust in our team’s commitment to comfort.
We look forward to welcoming you back.
Best wishes,
Team Novotel Maastricht
Please accept our sincere thanks for this kind feedback.
We are thrilled to hear about your positive experience during your recent visit.
It’s wonderful to know our convenient location near the city center and peaceful accommodations have consistently met your needs over these past five years. We’re honored to remain your preferred choice and appreciate your trust in our team’s commitment to comfort.
We look forward to welcoming you back.
Best wishes,
Team Novotel Maastricht
Anonymous traveller
Comment: 10 Jun 2026
Stayed in: May 2026
I had a great experience at this hotel. The staff were extremely friendly, welcoming, and always willing to help.
One detail I particularly appreciated was the breakfast. Guests can choose from three different breakfast options depending on how hungry they are.
Overall, a very pleasant stay, and I would be happy to return.
One detail I particularly appreciated was the breakfast. Guests can choose from three different breakfast options depending on how hungry they are.
Overall, a very pleasant stay, and I would be happy to return.
Location
Sibemaweg 10, Maastricht, 6227 AH, Netherlands|2.05 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
10:30
Good to know
Children are welcome at this hotel
12 years old and under
Free
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
757,962 ₫ (≈EUR 25)/person
Breakfast times
06:30 - 10:00 from Monday to Friday, 07:00 - 11:00 from Saturday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. zwembad is closed from Thu 01 Oct 2026 until Fri 30 Apr 2027 The hotel has a special agreement with a taxi (EUR 13.50 from/to Graanmarkt or Central Station). Please note that kids under 12 years old stay for free in their parents room and get free breakfast. Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not travelling along. When travelling with dogs, please note that an extra charge of € 25 per dog, per night applies.
This hotel accepts the following payment methods:
Cash
Novotel Maastricht: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car hire.Flights to Maastricht
Car hire in Maastricht