WoodSpring Suites Naples West
+ 35
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Non-smoking
Kitchen
Pets allowed
More about WoodSpring Suites Naples West
WoodSpring Suites Naples West
Located in Naples, 3.2 km from Tin City, WoodSpring Suites Naples West provides accommodation with free WiFi and free private parking. This 4-star hotel has air-conditioned rooms with a private bathroom. Port - O - Call Marina is 2.
Reviews from 
Solo traveller
Comment: 30 Jun 2026
Stayed in: Jun 2026
I feel like family here!
First we have Dwayne who is the district manager who I have personally met and skook hands with him. He is leading this hotel upwards ... is in the hotel personally and speaking with guests like me personally and I really appreciate it! Next we have the General Manager of Choice Hotels Woodspring Suites extended stay and her name is Anouse. I have been a resident of this hotel for over a year almost coming up on a year and a half and she has massively improved conditions here! Guest service cleanliness you name it she's doing it! Going the extra mile we have Crystal She is the Assistant Hotel Manalager and has given me stellar service ever since single day one and continues to do it! Finally we have Arianna I'm 53 years old I've been doing retail since 18 years old and I can tell you she is slated for management! Highly intelligent lady. She fixes problems that no one else seems to be able to do she has a friendly smile she is always helpful she's very fast very efficient she's moving up in the company I guarantee it! The general manager seems to think we will bend over backwards to help you with whatever your request is it's constant! To be honest I feel like family here.
Family traveller
US
Comment: 15 Apr 2026
Stayed in: Feb 2026
Incredibly Rude Woman at the Desk - February 20, 2026
Echoing what so many people have said, this place is not worth it, and I strongly suggest not giving them your business. I actually waited nearly two months to write this review to see if I still felt the woman at the desk was really that rude. (She was).
I was amazed by the rudeness of one of the staff members - The woman at the desk on the evening of Friday, February 20, 2026 - who seemed more interested in finding ways not to help us, than help us (all while scrolling and texting on her phone for 15 minutes and making snarky comments, as the new staff member trying to learn the computer and answer two phones at once, tried his best).
I booked this hotel through Hotels.com and upon showing up was told the place was over-booked and "Hotels.com shouldn't have sold you a room." Alright... but... they did... soooo, can you help me or offer advice?" A older guy named Claude, who appeared to be brand, brand new to the job tried to help me as best he could, but he was clearly still learning and the younger woman had zero interest in doing anything that required work. When I say zero...
It was like one of those over the top exaggerated memes, "Ahh kids, these days, they have no work ethic!" where it sounds like I'm making it up when I say she was texting and scrolling throughout our interaction while the other guy tried to help me. "Hey can you at least get off of tik tok for a few minutes to answer my question?"
Hey, I get it. You're 20 something and you'd would rather be anywhere else than spending your Saturday night than working at this hotel and having to help customers. I've been there and had basic jobs I didn't like.
And maybe the hotel screwed up and listed too many rooms on Hotels.com... and that's not your fault.. but it is the job that you chose to have and get paid for. And now I'm here and asking for guidance. This was almost like she was going out of her way to be rude and obnoxious to our family. It was the most bizarre thing.
Through Claude I find out there was a sister hotel nearby that "might have room." When I asked if they could help me contact them, the woman told me I'd have to call them myself. And figure it out. "If it's a sister hotel that you know about then you must at least have the phone number, right?" Nope. couldn't get that. I needed to find the number.
Requests I made to get help as I called Hotels.com to try to get a refund were met with blank stairs and eye rolls. (Hotels.com actually has to get someone at the hotel to physically speak to them to confirm there was a mixup and refund the customer.) So as I'm trying to get Hotels.com customer service to call me and get Claude on the phone... Claude came through again as he was juggling 10 other things. This woman... maybe she'd moved onto youtube?
Overall, I don't know anything about this woman. Maybe she was having a bad day. Maybe she got bad news. I get it, we've all been there, and I don't wish her evil. With that said, such a small instance of kindness could have gone such a long way, and I will quite literally never even consider giving this place my business because she was the representative the business hired to work customer service. I probably won't even consider Woodspring Suites as a brand because of the experience.
TL:DR - A poor experience with a genuinely rude for no reason woman at the desk means I'll avoid this hotel in the future and suggest you do as well. And kudos to Claude for doing what he could. If there's any other hotels in the area, go snatch him up as a good worker and get him out of this place. To the woman at the desk if you ever read this. You have value as a person. You do. And I am sorry you were having a bad day. However you can and should have pride in your work and can do so much better. Please do better.
I was amazed by the rudeness of one of the staff members - The woman at the desk on the evening of Friday, February 20, 2026 - who seemed more interested in finding ways not to help us, than help us (all while scrolling and texting on her phone for 15 minutes and making snarky comments, as the new staff member trying to learn the computer and answer two phones at once, tried his best).
I booked this hotel through Hotels.com and upon showing up was told the place was over-booked and "Hotels.com shouldn't have sold you a room." Alright... but... they did... soooo, can you help me or offer advice?" A older guy named Claude, who appeared to be brand, brand new to the job tried to help me as best he could, but he was clearly still learning and the younger woman had zero interest in doing anything that required work. When I say zero...
It was like one of those over the top exaggerated memes, "Ahh kids, these days, they have no work ethic!" where it sounds like I'm making it up when I say she was texting and scrolling throughout our interaction while the other guy tried to help me. "Hey can you at least get off of tik tok for a few minutes to answer my question?"
Hey, I get it. You're 20 something and you'd would rather be anywhere else than spending your Saturday night than working at this hotel and having to help customers. I've been there and had basic jobs I didn't like.
And maybe the hotel screwed up and listed too many rooms on Hotels.com... and that's not your fault.. but it is the job that you chose to have and get paid for. And now I'm here and asking for guidance. This was almost like she was going out of her way to be rude and obnoxious to our family. It was the most bizarre thing.
Through Claude I find out there was a sister hotel nearby that "might have room." When I asked if they could help me contact them, the woman told me I'd have to call them myself. And figure it out. "If it's a sister hotel that you know about then you must at least have the phone number, right?" Nope. couldn't get that. I needed to find the number.
Requests I made to get help as I called Hotels.com to try to get a refund were met with blank stairs and eye rolls. (Hotels.com actually has to get someone at the hotel to physically speak to them to confirm there was a mixup and refund the customer.) So as I'm trying to get Hotels.com customer service to call me and get Claude on the phone... Claude came through again as he was juggling 10 other things. This woman... maybe she'd moved onto youtube?
Overall, I don't know anything about this woman. Maybe she was having a bad day. Maybe she got bad news. I get it, we've all been there, and I don't wish her evil. With that said, such a small instance of kindness could have gone such a long way, and I will quite literally never even consider giving this place my business because she was the representative the business hired to work customer service. I probably won't even consider Woodspring Suites as a brand because of the experience.
TL:DR - A poor experience with a genuinely rude for no reason woman at the desk means I'll avoid this hotel in the future and suggest you do as well. And kudos to Claude for doing what he could. If there's any other hotels in the area, go snatch him up as a good worker and get him out of this place. To the woman at the desk if you ever read this. You have value as a person. You do. And I am sorry you were having a bad day. However you can and should have pride in your work and can do so much better. Please do better.
Anonymous traveller
Comment: 20 Apr 2026
Stayed in: Apr 2026
You do not want to stay here. Worst hotel experience ever. I checked in late. After 9 pm, you have to call ext. 500 to get any help. Unfortunately, when you dial 500, it goes to a call center in India or somewhere else. It takes several minutes for them to figure out where you are and who to contact locally. Then they finally connect you with the front desk guy who hides behind a garage like door covering up the front desk.
When I finally got to my room, I noticed a roach crawling across my door. The room was 60 degrees with the AC unit blasting cold air. I tried to turn on the heat, and it didn't work. My TV remote also didn't work. I noticed that when the room warmed up, it smelled.
They put me in a handicap room, which I did not request. The shower head was just hanging on a hose. There was no place to hang it. I requested a different room, they told me that it had to be another handicap room. If I wanted a regular room it was a $400 up charge.
Truly a terrible excuse for a hotel. Run don't walk away from this hotel.
When I finally got to my room, I noticed a roach crawling across my door. The room was 60 degrees with the AC unit blasting cold air. I tried to turn on the heat, and it didn't work. My TV remote also didn't work. I noticed that when the room warmed up, it smelled.
They put me in a handicap room, which I did not request. The shower head was just hanging on a hose. There was no place to hang it. I requested a different room, they told me that it had to be another handicap room. If I wanted a regular room it was a $400 up charge.
Truly a terrible excuse for a hotel. Run don't walk away from this hotel.
Anonymous traveller
Comment: 19 Apr 2026
Stayed in: Apr 2026
I checked in on 4/15/26 around 4:00 pm. Shortly after bringing my belongings into the room I went out to get something to eat. When I returned around 7:30 there was a cockroach on the bathroom vanity sink. I reported it to the front desk and the man said that management would be there at 9:00 in the morning. I then removed all my belongings back into my vehicle. I didn’t want to have the cockroaches get into my clothing or shave kit. I stayed in the room overnight until 5:00 am. I returned at 9:00 to tell the management I had left the room because of the cockroach and asked for a refund for 4/16/26. The manager replied that Florida has bugs. Totally unacceptable I would like a refund for the second night reservation
Thank you J S
Thank you J S
Anonymous traveller
Comment: 18 Apr 2026
Stayed in: Apr 2026
Clean room, the next morning the toilet would not flush. The air conditioner is very loud.
Location
2600 Tamiami Trl E, Naples, 34112, United States|2.42 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
This hotel accepts the following payment methods:
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