Tru by Hilton Norco Eastvale
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
Non-smoking
More about Tru by Hilton Norco Eastvale
Tru by Hilton Norco Eastvale
Tru by Hilton Norco Eastvale is located in Norco, within 46 km of Disneyland and 47 km of Disney California Adventure. Featuring an outdoor swimming pool, this 3-star hotel has air-conditioned rooms with a private bathroom.
Reviews from 
Business traveller
Comment: 4 Aug 2026
Stayed in: Jul 2026
Consistently good
Another great stay at the Tru Norco. Super clean, quiet, convenient to the highway. My last stay, Gloriel was the star. The moment I walked in the door, I recognized her right away. She was great, yet again.
Nice workout center. Nice pool. Big parking lot. Just a great property.
Check in was July 28.
Nice workout center. Nice pool. Big parking lot. Just a great property.
Check in was July 28.
Hotel response
Comment: 15 Aug 2026
Thank you so much for your wonderful 5-star review and for choosing to stay with us again!
We're thrilled to hear that you continue to enjoy your stays at Tru by Hilton Norco Eastvale. It's great to know you found the hotel clean, quiet, and conveniently located, and that you were able to take advantage of our fitness center, pool, and spacious parking.
A special thank you for recognizing Gloriel! We couldn't agree more, she is a valued member of our team, and we will be sure to share your kind words with her. She'll be delighted to know she made such a positive impression once again.
We truly appreciate your continued loyalty and look forward to welcoming you back for another great stay in the near future. Safe travels until then!
We're thrilled to hear that you continue to enjoy your stays at Tru by Hilton Norco Eastvale. It's great to know you found the hotel clean, quiet, and conveniently located, and that you were able to take advantage of our fitness center, pool, and spacious parking.
A special thank you for recognizing Gloriel! We couldn't agree more, she is a valued member of our team, and we will be sure to share your kind words with her. She'll be delighted to know she made such a positive impression once again.
We truly appreciate your continued loyalty and look forward to welcoming you back for another great stay in the near future. Safe travels until then!
Family traveller
Comment: 13 Aug 2026
Stayed in: Aug 2026
Bad Guest Experience for a Non-existent stay
I have been trying to resolve since July 18th.
I booked a room for a one-night stay at Tru by Hilton for July 18th, however, we had a sudden death in the family on the 17th and the very next day, I called to cancel the reservation as we will not be able to make this reservation anymore. Because I didn't cancel on time and due to the rate that I booked, I was told by the front desk person I spoke with, didn't have any authority to modify my reservation and there was no manager on site that day. I was advised to call back on Monday and speak with Cynthia. I called back on Monday, 7/20 and I spoke with Cynthia and she said she needed to speak with a higher up and would call me back. She never called back. I had to keep calling throughout the week, either she was in a meeting or something else. She mentioned that she needed to speak to another manager, Jennifer. I just keep getting the runaround answer. Last time I spoke with Cynthia which was around the end of July, I was told that I would be given a 1 night credit and to wait 24-28 hours. I waited longer before I called back again, because when I logged in to my Hilton account, I was only given 1,474 points for my non-existent stay which I cancelled as soon as I knew I couldn't make it anymore.
Then last week, I called on 8/3, 8/4, 8/7 and was told that there was no manager on site and that Cynthia was out sick.
I called this morning and now being told that Cynthia is no longer with the company and there was no manager on site again. I just can't believe this is how Hilton treats its guests. I have had to deal with a death in our family and I can't get this issue resolved. I shouldn't have to call multiple times to get an answer and speak to a manager. We never stayed at this hotel and good thing we didn't if this is the type of treatment we would get.
I booked a room for a one-night stay at Tru by Hilton for July 18th, however, we had a sudden death in the family on the 17th and the very next day, I called to cancel the reservation as we will not be able to make this reservation anymore. Because I didn't cancel on time and due to the rate that I booked, I was told by the front desk person I spoke with, didn't have any authority to modify my reservation and there was no manager on site that day. I was advised to call back on Monday and speak with Cynthia. I called back on Monday, 7/20 and I spoke with Cynthia and she said she needed to speak with a higher up and would call me back. She never called back. I had to keep calling throughout the week, either she was in a meeting or something else. She mentioned that she needed to speak to another manager, Jennifer. I just keep getting the runaround answer. Last time I spoke with Cynthia which was around the end of July, I was told that I would be given a 1 night credit and to wait 24-28 hours. I waited longer before I called back again, because when I logged in to my Hilton account, I was only given 1,474 points for my non-existent stay which I cancelled as soon as I knew I couldn't make it anymore.
Then last week, I called on 8/3, 8/4, 8/7 and was told that there was no manager on site and that Cynthia was out sick.
I called this morning and now being told that Cynthia is no longer with the company and there was no manager on site again. I just can't believe this is how Hilton treats its guests. I have had to deal with a death in our family and I can't get this issue resolved. I shouldn't have to call multiple times to get an answer and speak to a manager. We never stayed at this hotel and good thing we didn't if this is the type of treatment we would get.
Hotel response
Comment: 15 Aug 2026
We sincerely apologize for your experience and, most importantly, please accept our heartfelt condolences for the loss of your family member.
Thank you for bringing this to our attention. What you described is not the level of service we strive to provide. While we understand the reservation was booked under a non-refundable rate, we also recognize that the lack of follow-up and communication you experienced after reaching out to our team was frustrating and unacceptable. You should not have had to make multiple phone calls while dealing with such a difficult personal situation.
Unfortunately, there was a change in hotel leadership during the time you were attempting to resolve this matter, but we recognize that is not an excuse for the breakdown in communication. We sincerely apologize for the inconvenience and disappointment this caused.
We would appreciate the opportunity to make this right.
Thank you for your patience and for giving us the opportunity to address your concerns. We hope to restore your confidence in our hotel and the Hilton brand.
Thank you for bringing this to our attention. What you described is not the level of service we strive to provide. While we understand the reservation was booked under a non-refundable rate, we also recognize that the lack of follow-up and communication you experienced after reaching out to our team was frustrating and unacceptable. You should not have had to make multiple phone calls while dealing with such a difficult personal situation.
Unfortunately, there was a change in hotel leadership during the time you were attempting to resolve this matter, but we recognize that is not an excuse for the breakdown in communication. We sincerely apologize for the inconvenience and disappointment this caused.
We would appreciate the opportunity to make this right.
Thank you for your patience and for giving us the opportunity to address your concerns. We hope to restore your confidence in our hotel and the Hilton brand.
Family traveller
Comment: 23 Jul 2026
Stayed in: Jul 2026
Service is lacking
Went here for a night with my young daughter to relax and play in the pool after a long weekend of camping. Hotel is new and very clean, however, the service was not great.
I checked in about 7pm and while they have coffee/hot chocolate in the lobby, the hot water was Lukewarm and they only had 1 packet of hot chocolate so they were definitely not on top of keeping things refilled and fresh.
At the pool there were only small towels, essentially washcloths. There were only 4 left and I used 3 of them to dry off an 8 yr old child so we wouldn't drip in the hotel. I received a text asking how everything was and I mentioned the towel issue at the pool but I was met with silence and never received a reply.
The next morning we hit the pool again at 10am but my key wouldn't work. I went to the front desk and the man told me yeah it's been happening and just to have someone in there open the door. So I went back and kept knocking until a family was willing to come open the door for me. But again, no normal sized towels and they had run out of the small ones. So, no towels period. Another family brought their own beach towels from home.
At breakfast they had run out of eggs and yogurt and myself and 2 other families notified them. The lady kept saying more eggs and yogurt were coming but after 40 minutes they were never replenished but they promptly closed the breakfast at 9am (weekday when breakfast was over).
So, not great. But still, clean and new hotel.
I checked in about 7pm and while they have coffee/hot chocolate in the lobby, the hot water was Lukewarm and they only had 1 packet of hot chocolate so they were definitely not on top of keeping things refilled and fresh.
At the pool there were only small towels, essentially washcloths. There were only 4 left and I used 3 of them to dry off an 8 yr old child so we wouldn't drip in the hotel. I received a text asking how everything was and I mentioned the towel issue at the pool but I was met with silence and never received a reply.
The next morning we hit the pool again at 10am but my key wouldn't work. I went to the front desk and the man told me yeah it's been happening and just to have someone in there open the door. So I went back and kept knocking until a family was willing to come open the door for me. But again, no normal sized towels and they had run out of the small ones. So, no towels period. Another family brought their own beach towels from home.
At breakfast they had run out of eggs and yogurt and myself and 2 other families notified them. The lady kept saying more eggs and yogurt were coming but after 40 minutes they were never replenished but they promptly closed the breakfast at 9am (weekday when breakfast was over).
So, not great. But still, clean and new hotel.
Hotel response
Comment: 15 Aug 2026
Thank you for taking the time to share your feedback. While we're pleased to hear you found our hotel clean and enjoyed the newer property, we're sorry that your overall experience did not meet your expectations.
We sincerely apologize for the issues you encountered during your stay. Running out of pool towels, not maintaining the lobby beverage station, the lack of follow-up to your text message, the pool access issue, and breakfast items not being replenished are all areas where we fell short. This is not the level of service we strive to provide, and we understand how frustrating these situations must have been, especially while traveling with your daughter.
Your comments have been shared with our leadership team and department managers so we can address our inventory procedures, improve communication with guests, and ensure breakfast and pool amenities are consistently monitored and replenished throughout service hours.
We appreciate your balanced feedback and are grateful you recognized the cleanliness of our hotel. We hope you'll consider giving us another opportunity in the future so we can provide the level of hospitality you should have experienced during this visit.
We sincerely apologize for the issues you encountered during your stay. Running out of pool towels, not maintaining the lobby beverage station, the lack of follow-up to your text message, the pool access issue, and breakfast items not being replenished are all areas where we fell short. This is not the level of service we strive to provide, and we understand how frustrating these situations must have been, especially while traveling with your daughter.
Your comments have been shared with our leadership team and department managers so we can address our inventory procedures, improve communication with guests, and ensure breakfast and pool amenities are consistently monitored and replenished throughout service hours.
We appreciate your balanced feedback and are grateful you recognized the cleanliness of our hotel. We hope you'll consider giving us another opportunity in the future so we can provide the level of hospitality you should have experienced during this visit.
Anonymous traveller
Comment: 8 Jul 2026
Stayed in: Jul 2026
Great property in a convenient location. Rooms are spacious and comfortable. The employees are friendly and inviting. Great place to stay.
Anonymous traveller
Comment: 2 Jul 2026
Stayed in: Jun 2026
Everything about our stay here in Norco was great. The staff was friendly and brought blankets immediately. Breakfast was good and there were some gluten free options
Excellent location
3481 Hamner Ave, Norco, 92860, United States|0.84 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast price
Please contact hotel for price information
Breakfast times
06:00 - 09:00 from Monday to Friday, 07:00 - 10:00 from Saturday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
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