Creta Palace, A Resort to Live
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Creta Palace, A Resort to Live
Creta Palace, A Resort to Live
Creta Palace, A Resort to Live enjoys a prime location, right by a fine sandy beach and 5 km from the centre of Rethymnon. This exclusive 5-star resort boasts 10 restaurants and bars, 2 outdoor pools. one indoor pool and a private beach area.
Reviews from 
Family traveller
Comment: 30 Jul 2026
Second Summer in a Row: Simply Perfect!
This was our second summer in a row at Grecotel Creta Palace, and once again, our holiday was just perfect.
Creta Palace has truly become our second home and our own "little" paradise in Crete—a place where we haven't just made memories, but where we have found true friends and a real family.
Beyond the beauty of the resort, its sublime recent renovation, and the amazing brand-new aquapark, it is genuinely the team that gives this place such a unique soul and endearing charm. Their warmth, daily care, and unmatched hospitality make every single moment special.
A massive thank you to Dimitrios, Georgios, Chef Nikos, Anna, Pavlos, Angelo, Paris, Olga, Maria and the many others whose names we might have missed, but whose kindness touched us deeply.
Thank you all for making our holiday magic once again—we already can't wait to come back!
Leonard & Family
Creta Palace has truly become our second home and our own "little" paradise in Crete—a place where we haven't just made memories, but where we have found true friends and a real family.
Beyond the beauty of the resort, its sublime recent renovation, and the amazing brand-new aquapark, it is genuinely the team that gives this place such a unique soul and endearing charm. Their warmth, daily care, and unmatched hospitality make every single moment special.
A massive thank you to Dimitrios, Georgios, Chef Nikos, Anna, Pavlos, Angelo, Paris, Olga, Maria and the many others whose names we might have missed, but whose kindness touched us deeply.
Thank you all for making our holiday magic once again—we already can't wait to come back!
Leonard & Family
Family traveller
Comment: 29 Jul 2026
3 star lying it’s 5 star
Only checked in this afternoon and so far it’s been awful. Given that Jet2 claim this as 5 stars and the price of our bungalow I’m shocked how bad everything is. From arriving we were sent away to get food with no room number to tell staff we were all inclusive and no idea where we were going.
On return we were told check in was guaranteed at 3pm but not earlier. 3pm comes and goes and we are left waiting even longer having arrived at 1.45pm. When we are finally taken to our room they can’t even get in the room themselves and have to send for help.
Once in the room it’s very poor standards and cleanliness. A shower room toilet?!? Never ever come across that before. Can’t use it as means nobody can go to the toilet without getting soaking wet. We therefore used the shower in bath with a 1980’s curtain. There is clearly a water leak as the room is flooded and the shower glass also has a huge gap in it.
Damp walls, ants, bug squashed on the walls, a puddle outside our back door, filthy dirty patio and I could go on. Absolute con pretending the rooms are 5 stars. Will be sealing compensation for the fraudulent claims they have made.
On return we were told check in was guaranteed at 3pm but not earlier. 3pm comes and goes and we are left waiting even longer having arrived at 1.45pm. When we are finally taken to our room they can’t even get in the room themselves and have to send for help.
Once in the room it’s very poor standards and cleanliness. A shower room toilet?!? Never ever come across that before. Can’t use it as means nobody can go to the toilet without getting soaking wet. We therefore used the shower in bath with a 1980’s curtain. There is clearly a water leak as the room is flooded and the shower glass also has a huge gap in it.
Damp walls, ants, bug squashed on the walls, a puddle outside our back door, filthy dirty patio and I could go on. Absolute con pretending the rooms are 5 stars. Will be sealing compensation for the fraudulent claims they have made.
Family traveller
Comment: 11 Jul 2026
Great hotel with hidden flaws

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Creta Palace, A Resort to Live
Crete, Greece
Great hotel with hidden flows
July 2026
We started our stay at Grecotel Creta Palace by the end of June this year. Due to the late arrival at the hotel, we've begun our holiday in the middle of the night. We were greeted by a lovely receptionist who led us straight to our room. The kindness of the staff accompanied us at every moment of our 10-day stay (hotel reception, restaurants, pool service, cleaning staff etc.). The food served both in the form of a buffet and directly by the waiter service to the table I can summarize in three words - simply a revelation. A variety of fresh, delicious products, including local ones. Top of the top. Accommodation (according, to the hotel description): 5-star, recently renovated. Unfortunately, I must say that it did not apply to all parts of the complex, including the option chosen by us- the Deluxe Family Bungalow with garden view. The bungalow itself, consisting of two separate rooms, is quite large, bright but with a low ceiling, clean, with two separate exits and terraces, connecting to the garden. Super comfortable mattresses and large beds. Unfortunately, that's where its advantages end. Bathrooms definitely do not meet the standard of a 5-star hotel - in the old style, locally with mold within the joints, mirrors glued with silicone in a very careless way. Shower and bath shabby, instead of cabin covered with fabric curtains. Definitely in need of renovation. We reported this problem at the reception, but a nice lady from the staff informed us that all available Deluxe Bungalows are still waiting to be renovated. The offer of these rooms, both on the website of the travel agency and the hotel itself, I consider a kind of misinformation - no photos of bathrooms. The official Grecotel website shows renovated rooms (other than the Deluxe Family Bungalow with the garden view) e.g. with a side sea view - and already a top standard, including renovated bathrooms worthy of a 5-star hotel such as the Grecotel Creta Palace. In addition, we've faced a massive leak from the air conditioning (flooded floor) appeared several times in the kids room, which had nothing to do with (suggested by the technician) the opening of the balcony doors (we've kept them closed). I would like to point out that our bungalow, was one of the most expensive option in the hotel offer. At the end of our stay, the hotel got a little bit crowded and there was a problem to find free sunbeds at the main pool. The restaurants service were at that time also a little bit more chaotic, but atmost polite. In summary, I consider generally our stay in the hotel to be absolutely great, relaxing and wonderful, but with a far different from 5-star standard for bathoom (rather 3 star) which differs significantly from the promised and paid 5-star standard ( the value of the room not worth the money). The hotel itself, (excluding our bungalow) 5 stars!
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Write a review, make someone's trip
Stories like yours are what helps travelers have better trips. Share your experience and help out a fellow traveler!


Been here?

Baltic Palace Hotel
Pobierowo, Poland

Flamingoo cafe&decor
Katowice, Poland
Your reviews

Creta Palace, A Resort to Live
Crete, Greece
Great hotel with hidden flows
July 2026
We started our stay at Grecotel Creta Palace by the end of June this year. Due to the late arrival at the hotel, we've begun our holiday in the middle of the night. We were greeted by a lovely receptionist who led us straight to our room. The kindness of the staff accompanied us at every moment of our 10-day stay (hotel reception, restaurants, pool service, cleaning staff etc.). The food served both in the form of a buffet and directly by the waiter service to the table I can summarize in three words - simply a revelation. A variety of fresh, delicious products, including local ones. Top of the top. Accommodation (according, to the hotel description): 5-star, recently renovated. Unfortunately, I must say that it did not apply to all parts of the complex, including the option chosen by us- the Deluxe Family Bungalow with garden view. The bungalow itself, consisting of two separate rooms, is quite large, bright but with a low ceiling, clean, with two separate exits and terraces, connecting to the garden. Super comfortable mattresses and large beds. Unfortunately, that's where its advantages end. Bathrooms definitely do not meet the standard of a 5-star hotel - in the old style, locally with mold within the joints, mirrors glued with silicone in a very careless way. Shower and bath shabby, instead of cabin covered with fabric curtains. Definitely in need of renovation. We reported this problem at the reception, but a nice lady from the staff informed us that all available Deluxe Bungalows are still waiting to be renovated. The offer of these rooms, both on the website of the travel agency and the hotel itself, I consider a kind of misinformation - no photos of bathrooms. The official Grecotel website shows renovated rooms (other than the Deluxe Family Bungalow with the garden view) e.g. with a side sea view - and already a top standard, including renovated bathrooms worthy of a 5-star hotel such as the Grecotel Creta Palace. In addition, we've faced a massive leak from the air conditioning (flooded floor) appeared several times in the kids room, which had nothing to do with (suggested by the technician) the opening of the balcony doors (we've kept them closed). I would like to point out that our bungalow, was one of the most expensive option in the hotel offer. At the end of our stay, the hotel got a little bit crowded and there was a problem to find free sunbeds at the main pool. The restaurants service were at that time also a little bit more chaotic, but atmost polite. In summary, I consider generally our stay in the hotel to be absolutely great, relaxing and wonderful, but with a far different from 5-star standard for bathoom (rather 3 star) which differs significantly from the promised and paid 5-star standard ( the value of the room not worth the money). The hotel itself, (excluding our bungalow) 5 stars!
Family traveller
Comment: 1 Aug 2026
A Greek slice of paradise
Absolutely stunning resort, we all felt spoilt rotten. The food was stellar, even with all of our special needs food wise. The staff is local and gave wonderful advice. Additional the Spa is pricey, but the massages are excellent. We loved our stay and would be delighted to return.
Family traveller
Comment: 1 Aug 2026
Great stay!!
Lovely hotel with great staff who were so friendly and couldn’t do enough for you. We went for the bed and breakfast option as there are loads of lovely bars and restaurants in Rethymno old town which is a short taxi ride away for €10. The new aqua park with 7 slides was great fun. The hotel and grounds are spotless and located right on the beach. We were able to find sun beds on the beach but like most big hotels there are never enough sun beds by the pools to go around. They operate a strict policy where sun beds can’t be reserved and any belongings left on unattended sun beds for more than half an hour are removed and beds reallocated, which seemed fair. The beach is sandy but when you enter the sea it’s pebbles and not the crystal clear water you can find on other beaches. Still lovely though and the water was nice and warm. We hired a car twice during our 10 day stay to explore Kournas Lake and some lovely beaches such as Damnoni, Souda (in the south) and Bali, all definitely worth a visit. If you hire a car, don’t go through the hotel as they charge a lot more for the same car rental places that can be booked much cheaper on booking.com, and are literally opposite the hotel entrance. We had a great stay at this hotel and would definitely recommend it!
Excellent location
Missiria, Rethymno, 74100, Greece|4.06 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Please inform Creta Palace, A Resort to Live in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. Guests must present the same credit card used to make the reservation and an ID or passport with a photo of the cardholder upon arrival at the hotel. Please note that if you wish to proceed with a cash payment in the resort, euros up to 500€ are accepted per reservation and or per stay. The All-Inclusive package includes lavish breakfast, lunch, and dinner buffet options. Complemented by à la carte dining within a selection of 4 restaurants, including a unique dine-out experience, once per restaurant, per 7 nights' stay. Unlimited drinks from premium and regular labels, and daily delights from the Pâtisserie, Crêperie & Gelateria. Daily stocked minibar and in-room espresso bar alongside tailored activities, wellness, and entertainment.
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