Palais Médina Riad Resort
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Fast facts
Check in from: | 12:30 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Palais Médina Riad Resort
Palais Médina Riad Resort
Located in Fes, the Palais is beside the Fez Borj shopping centre and it has an outdoor pool with a snack bar and panoramic views of the Jbel Zallagh Hill and the Old Medina. It features a luxury spa centre.
Reviews from 
Anonymous traveller
Comment: 27 Apr 2026
Stayed in: Apr 2026
Beautiful resort with lovely facilities. The room was very clean and the bed very comfortable. Very friendly, welcoming staff too.
Group traveller
Comment: 11 Jul 2026
Stayed in: Jul 2026
Terrible
Very bad experience at the Palais Medina Riad Resort.
Upon our arrival, the welcome was very disappointing. No welcoming gesture, not even a glass of tea, which is nevertheless emblematic of Moroccan hospitality.
We had booked and paid for our stay via Booking. At the front desk, we were told that they had not received any payment and we were asked to pay a second time. We had to insist for the situation to finally be verified.
We had also requested a room with two separate beds. Upon our arrival, we received a room with a double bed. After asking for a change, we were assigned... a second room with a double bed! It was only on the third attempt that we finally obtained the requested configuration. Throughout this process, no one offered to help us carry our suitcases.
Once in the room, the unpleasant surprises continued: no bottle of water, even though we are in the middle of July and it was very hot. In the bathroom, there were not even any towels to dry off with, and the soap and shampoo dispensers were completely empty.
Finally, the night was very unpleasant. The curtains hardly block out the outside light, which makes sleeping difficult.
Given this accumulation of malfunctions, this stay was a real disappointment. This establishment absolutely does not deserve its rating and I do not recommend it.
Upon our arrival, the welcome was very disappointing. No welcoming gesture, not even a glass of tea, which is nevertheless emblematic of Moroccan hospitality.
We had booked and paid for our stay via Booking. At the front desk, we were told that they had not received any payment and we were asked to pay a second time. We had to insist for the situation to finally be verified.
We had also requested a room with two separate beds. Upon our arrival, we received a room with a double bed. After asking for a change, we were assigned... a second room with a double bed! It was only on the third attempt that we finally obtained the requested configuration. Throughout this process, no one offered to help us carry our suitcases.
Once in the room, the unpleasant surprises continued: no bottle of water, even though we are in the middle of July and it was very hot. In the bathroom, there were not even any towels to dry off with, and the soap and shampoo dispensers were completely empty.
Finally, the night was very unpleasant. The curtains hardly block out the outside light, which makes sleeping difficult.
Given this accumulation of malfunctions, this stay was a real disappointment. This establishment absolutely does not deserve its rating and I do not recommend it.
Hotel response
Comment: 13 Jul 2026
Cher Amine,
Nous prenons note de votre retour détaillé concernant les dysfonctionnements rencontrés lors de votre séjour. Ces manquements concernant l'accueil, l'attribution de la chambre et la préparation des équipements ne correspondent pas aux standards du Palais Medina Riad Resort. Vos remarques ont été immédiatement transmises aux responsables de services afin de mener une investigation.
Cordialement,
Nous prenons note de votre retour détaillé concernant les dysfonctionnements rencontrés lors de votre séjour. Ces manquements concernant l'accueil, l'attribution de la chambre et la préparation des équipements ne correspondent pas aux standards du Palais Medina Riad Resort. Vos remarques ont été immédiatement transmises aux responsables de services afin de mener une investigation.
Cordialement,
Couple
Comment: 25 Mar 2026
Stayed in: Mar 2026
Hotel not to be remembered
Of five stars it has only the name. Old room with bath/shower difficult to access. Dinner and breakfast very scarce, with very little choice. Non-existent service: we had to set the table ourselves!
Hotel response
Comment: 26 Mar 2026
Dear Qelisa,
Thank you for taking the time to share your feedback. We are deeply sorry to read that your stay did not live up to our 5-star standards and that you encountered several disappointments.
We sincerely apologize for the condition of your room and the accessibility issues you mentioned. Please be assured that we have shared your comments with our maintenance and housekeeping teams to address these points immediately.
Furthermore, we are very concerned by your comments regarding the restaurant service and food variety. Having to set your own table is completely unacceptable, and we will be conducting an internal review with our food and beverage team to ensure such a situation never happens again.
Your feedback is invaluable in helping us improve. We would appreciate the opportunity to discuss this further with you. Please feel free to contact us directly.
We hope to have the chance to regain your trust in the future.
Best regards,
Thank you for taking the time to share your feedback. We are deeply sorry to read that your stay did not live up to our 5-star standards and that you encountered several disappointments.
We sincerely apologize for the condition of your room and the accessibility issues you mentioned. Please be assured that we have shared your comments with our maintenance and housekeeping teams to address these points immediately.
Furthermore, we are very concerned by your comments regarding the restaurant service and food variety. Having to set your own table is completely unacceptable, and we will be conducting an internal review with our food and beverage team to ensure such a situation never happens again.
Your feedback is invaluable in helping us improve. We would appreciate the opportunity to discuss this further with you. Please feel free to contact us directly.
We hope to have the chance to regain your trust in the future.
Best regards,
Solo traveller
Comment: 19 Feb 2026
Stayed in: Feb 2026
Bad
Room and bathroom ok. Breakfast and dinner very bad, with protein shortage. Come as soon as you open the buffet, because the Chinese end up with everything!!! Very weak reposition!
Hotel response
Comment: 21 Feb 2026
Dear guest,
Thank you for your feedback. We are pleased to hear that you found your room and bathroom to be satisfactory.
However, I am truly sorry that our dining experience did not meet your expectations. We take your comments regarding the lack of protein options and the speed of replenishment very seriously. We are currently working with our kitchen and floor teams to ensure our buffet remains well-stocked and diverse for all our guests.
Your satisfaction is our priority, and we hope to have the chance to welcome you again very soon.
Best regards,
Thank you for your feedback. We are pleased to hear that you found your room and bathroom to be satisfactory.
However, I am truly sorry that our dining experience did not meet your expectations. We take your comments regarding the lack of protein options and the speed of replenishment very seriously. We are currently working with our kitchen and floor teams to ensure our buffet remains well-stocked and diverse for all our guests.
Your satisfaction is our priority, and we hope to have the chance to welcome you again very soon.
Best regards,
Group traveller
UK
Comment: 17 Feb 2026
Stayed in: Feb 2026
Faded glory hotel .. very disappointing
A very faded glory hotel .. rooms v tired room . V difficult to get in bath to shower .. service dreadful in restaurant … no staff …
Hotel response
Comment: 21 Feb 2026
Dear guest,
Thank you for sharing your feedback with us. I am sincerely sorry that your stay did not meet the standards we strive to provide, particularly regarding the condition of our rooms and the service in our restaurant.
We take your comments about the 'tired' feel of the property very seriously; we are currently focusing on deep maintenance to restore our hotel's former charm. I also regret the lack of staffing you experienced; this is being addressed with our management team to ensure our service levels are consistent.
We would value the chance to regain your trust. Please feel free to reach out to me directly if you would like to discuss this further.
Best regards,
Thank you for sharing your feedback with us. I am sincerely sorry that your stay did not meet the standards we strive to provide, particularly regarding the condition of our rooms and the service in our restaurant.
We take your comments about the 'tired' feel of the property very seriously; we are currently focusing on deep maintenance to restore our hotel's former charm. I also regret the lack of staffing you experienced; this is being addressed with our management team to ensure our service levels are consistent.
We would value the chance to regain your trust. Please feel free to reach out to me directly if you would like to discuss this further.
Best regards,
Location
Boulevard Allal El Fassi, Fes, 30000, Morocco|1.4 km from city centre
Check in and check out
Check in from:
12:30
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
845,771 ₫ (MAD300) per person per night
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast price
422,988 ₫ (≈USD 16.15)/person
Breakfast times
06:30 - 10:30 from Monday to Sunday
At check-in, the hotel offers a 10% discount for all services of the Daniel Jouvance Spa. Guests will be requested to present the credit card used for the booking. No prepayment will be charged on the credit card. Full payment is due upon arrival. Gala dinner for the 31st of December is not included in the rooms' rates and is optional. It is to be paid on site. We apologize for any inconvenience caused and thank you for your understanding
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
This hotel accepts the following payment methods:
Cash
Transfer from/to airport available. Cost: 300.00 MAD one way.
Palais Médina Riad Resort: FAQs
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