Flamingo Cancun All Inclusive
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Flamingo Cancun All Inclusive
Flamingo Cancun All Inclusive
Set in Cancún, a few steps from El Rey Beach, Flamingo Cancun All Inclusive offers accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.
Reviews from 
Family traveller
Comment: 2 Jul 2026
Stayed in: Jul 2026
Congratulations
EXCELLENT resort. Friendly, helpful staff, always with a smile. The food changes every day and is delicious. Two different all-inclusive restaurants: one with a buffet and the other, Albatros, with a la carte service overlooking the ocean. Breath-taking. Congratulations on the selection of staff; they are all wonderful. Yours in the pools, both in the rooms. The pizza department from 2 PM to 6 PM is exceptional. From Italy, I can tell you that the food is better than in Italy. You will find all kinds of cocktails you want, both local and international. There are all types of spirits, liqueurs, rum, Campari, Aperol, prosecco, and wine. There is something for everyone without spending a dime, with very high quality and at a more convenient price compared to the resorts you find in Cancun. The only downside to improve is the massage corner. There are two unprepared professionals. During the massage session, I had to tell him to stop texting on his phone; he was massaging me with one hand and texting with the other. That is not acceptable. Meanwhile, the girl who works alone is very, very competent. What can I say? EXCEPTIONAL. Very good. Congratulations. Rooms with pool view, or with an indoor pool from head to toe. Romantic. What can I say? Everything is a dream. Congratulations. Do not believe the negative reviews. They have not been to Cancun Flamingo resorts. Last thing, book the excursions here at the hotel; they cost less, you can also pay in euros, and the agency will take you to them. They are wonderful. I feel like crying because we are leaving.
Family traveller
Comment: 23 Apr 2026
Stayed in: Apr 2026
Okay holiday.
We’re currently on our last night here, leaving for home tomorrow:
Location wise this hotel is down the road from a small party strip, across the road is a pharmacy and basic shop ( of which are very over priced.)
The hotel is reasonably small compared to many in the area, the restaurant struggles to cope at breakfast time, and if like me all you want is a brew in the morning, you’ll be a long time waiting, if u get one at all ( they insist on serving tea and coffee, no machines) lunch offers food in restaurant, pizza by the sea and hotdogs and burgers at the main pool. A lot of the time the hotdogs were dry and looked like they’d been lay around all wk, and no burgers. The pizza was fresh and lovely, but Samuel liked to ignore you, he’d serve everyone before he’d come to us. Once he’d had a tip we then got served. The restaurant food was OKAY, small selection but standard repetitive.
Drinks flowed quite well, although again you could see certain people getting preferential treatment ( giving them
Full bottles of vodka to put in their bag) again I’m assuming it came down to how well you tipped them.
The rooms are clean, probably need an update but comfy.
Pools were nice. Minimal sunbeds, I counted 14 sun beds and 6 double bed things around the main pool. The beach has more sunbeds but there awful to lay on.
This hotel doesn’t really provide entertainment, maybe the odd show that’s it, no entertainment team
Or anything.
Cancun itself is VERY expensive, everything in dollars! they will literally rob you blind! There’s more scams than you know what to do with and the greed knows no bounds with some, be extra careful with bank cards and what they’re charging you.
Would I return here, no probably not, but I probably won’t return to cancun tbh. I think greed is killing the place off.
Location wise this hotel is down the road from a small party strip, across the road is a pharmacy and basic shop ( of which are very over priced.)
The hotel is reasonably small compared to many in the area, the restaurant struggles to cope at breakfast time, and if like me all you want is a brew in the morning, you’ll be a long time waiting, if u get one at all ( they insist on serving tea and coffee, no machines) lunch offers food in restaurant, pizza by the sea and hotdogs and burgers at the main pool. A lot of the time the hotdogs were dry and looked like they’d been lay around all wk, and no burgers. The pizza was fresh and lovely, but Samuel liked to ignore you, he’d serve everyone before he’d come to us. Once he’d had a tip we then got served. The restaurant food was OKAY, small selection but standard repetitive.
Drinks flowed quite well, although again you could see certain people getting preferential treatment ( giving them
Full bottles of vodka to put in their bag) again I’m assuming it came down to how well you tipped them.
The rooms are clean, probably need an update but comfy.
Pools were nice. Minimal sunbeds, I counted 14 sun beds and 6 double bed things around the main pool. The beach has more sunbeds but there awful to lay on.
This hotel doesn’t really provide entertainment, maybe the odd show that’s it, no entertainment team
Or anything.
Cancun itself is VERY expensive, everything in dollars! they will literally rob you blind! There’s more scams than you know what to do with and the greed knows no bounds with some, be extra careful with bank cards and what they’re charging you.
Would I return here, no probably not, but I probably won’t return to cancun tbh. I think greed is killing the place off.
Family traveller
Comment: 16 Jul 2026
Poor experience
First experience in mexico, so looking forward to the hoilday .
On arrival of flamingo hotel , there was no room available for me or my daughter , even though I had booked the hoilday 6 months indvance. Sent to another hotel down the road for 2 days .
Returned back to flamingo hotel , very poor experience,
Not enough sunbeds
No entertainment
Gym not working
Food dreadful
All in all a poor experience , I would never recommend this hotel .
On arrival of flamingo hotel , there was no room available for me or my daughter , even though I had booked the hoilday 6 months indvance. Sent to another hotel down the road for 2 days .
Returned back to flamingo hotel , very poor experience,
Not enough sunbeds
No entertainment
Gym not working
Food dreadful
All in all a poor experience , I would never recommend this hotel .
Couple
Comment: 9 Jul 2026
Stayed in: Jul 2026
3 ROOMS IN 11 DAYS
We started off our holiday getting into an argument with men trying to rip us off at the airport when trying to get a taxi. They're very scary. We ended up giving him over $100 dollars for a journey that actually cost us $50 on our return tip home.
-*TIP*- We booked via Tui on their app for our return journey.
The hotel was nice and clean. We booked a room with a swim up pool. There was a man who was constantly cleaning the pool. He was always so friendly and nice to us.
Room 224
First few days were fine. We were near Don Robertos Bar & Pizzeria within the hotel. So could go up and get Cocktails or a pizza and go back to our patio with our own Sunbeds. We managed to get WiFi in the room, so could watch YouTube on the TV/iPhone.
HOWEVER... one morning we had a knock at the door. The man said "Check out". I was puzzled as we had like 6 days left of our holiday. He didn't speak good English but I did catch "Front Desk".
I went to Reception and they said I need to move because they needed to do some work on the water and electrics. We were moved to one of their "better" rooms.
Room 111
It also has a swim up pool. HOWEVER... The Sunbeds were the most uncomfortable thing I have ever lay on (See photos). They were very thin and small. You could only lie on them for 15 minutes MAX. I couldn't sunbathe on them, so had to use the front pool which meant getting up extra early to make sure I got a lounger as they were gone pretty quickly. I never used the swim up pool.
There was NO SIGNAL in the room so could only use my phone by the front pool. As we had NO WIFI!!
This room is obviously for the disabled, as it comes with a ramp down to the rooms with an automatic door. It is very secluded and soon realised an elderly couple were next to us. This room comes with a Butler between 9-5. He said he can bring us food or drinks or anything we needed. We kept complaining at the desk about how we disliked the room. We asked when our old room would be ready. We had 3 different staff members tell us all different story. The Butler told us it would be ready today, another staff member said tomorrow, the front desk manager said it Friday. Turns out we were able to escape on Saturday morning.
Room 221
This was our favourite room even though we only stayed for 2 nights in total.
There is no communication between staff members at all. Apart from the reception staff very few spoke English. I asked for a coca-cola at the bar and he couldn't understand me so had to get a different waiter.
The food was ok but very repetitive We ate out a lot. We made friends with other English tourists in the hotel and they all said the same thing.
Lovely Hotel in a great location but I just didn't feel welcome. When you asked a question some of the staff would get annoyed. I was happy to leave by day 11.
Vaping/Smoking is weird in Mexico. They banned vaping in January 2026 yet in The Coco Bongo my boyfriend could vape inside. But a French Lady got fined $200 dollars for smoking on the beach.
-*TIP*- We booked via Tui on their app for our return journey.
The hotel was nice and clean. We booked a room with a swim up pool. There was a man who was constantly cleaning the pool. He was always so friendly and nice to us.
Room 224
First few days were fine. We were near Don Robertos Bar & Pizzeria within the hotel. So could go up and get Cocktails or a pizza and go back to our patio with our own Sunbeds. We managed to get WiFi in the room, so could watch YouTube on the TV/iPhone.
HOWEVER... one morning we had a knock at the door. The man said "Check out". I was puzzled as we had like 6 days left of our holiday. He didn't speak good English but I did catch "Front Desk".
I went to Reception and they said I need to move because they needed to do some work on the water and electrics. We were moved to one of their "better" rooms.
Room 111
It also has a swim up pool. HOWEVER... The Sunbeds were the most uncomfortable thing I have ever lay on (See photos). They were very thin and small. You could only lie on them for 15 minutes MAX. I couldn't sunbathe on them, so had to use the front pool which meant getting up extra early to make sure I got a lounger as they were gone pretty quickly. I never used the swim up pool.
There was NO SIGNAL in the room so could only use my phone by the front pool. As we had NO WIFI!!
This room is obviously for the disabled, as it comes with a ramp down to the rooms with an automatic door. It is very secluded and soon realised an elderly couple were next to us. This room comes with a Butler between 9-5. He said he can bring us food or drinks or anything we needed. We kept complaining at the desk about how we disliked the room. We asked when our old room would be ready. We had 3 different staff members tell us all different story. The Butler told us it would be ready today, another staff member said tomorrow, the front desk manager said it Friday. Turns out we were able to escape on Saturday morning.
Room 221
This was our favourite room even though we only stayed for 2 nights in total.
There is no communication between staff members at all. Apart from the reception staff very few spoke English. I asked for a coca-cola at the bar and he couldn't understand me so had to get a different waiter.
The food was ok but very repetitive We ate out a lot. We made friends with other English tourists in the hotel and they all said the same thing.
Lovely Hotel in a great location but I just didn't feel welcome. When you asked a question some of the staff would get annoyed. I was happy to leave by day 11.
Vaping/Smoking is weird in Mexico. They banned vaping in January 2026 yet in The Coco Bongo my boyfriend could vape inside. But a French Lady got fined $200 dollars for smoking on the beach.
Couple
Comment: 23 Jun 2026
Stayed in: Jun 2026
2/5 – Very Disappointing Stay, Saved Only by a Couple of Staff Members
Unfortunately, our stay at the Flamingo All Inclusive Hotel Cancun was a major disappointment.
Upon arrival, we were checked into a room that was clearly not fit for guests. There were virtually no working plug sockets, with the only available socket not functioning at all. The room also had no working hairdryer and no working telephone, meaning we couldn’t even contact reception about the issues. To make matters worse, our luggage wasn’t brought to the room for around 45 minutes to an hour, despite us wanting to get out and start enjoying our holiday. We eventually found ourselves searching for our own belongings.
When we reported the problems, we were moved rooms with very little apology or acknowledgement of how unacceptable the original room was. The next room they allocated us was on the opposite side of the hotel and effectively a downgrade due to limited availability. Even worse, that room was already occupied. After returning to reception and feeling like our concerns weren’t being taken seriously, staff finally checked the room themselves and confirmed it was occupied. We were then moved for a third time, finally ending up in a room that was in good condition.
For an all-inclusive resort, the food options were surprisingly limited. Most evenings we either ate out or ordered food in from elsewhere. On one occasion, we decided to eat at the hotel and ordered burgers and fries. After waiting a considerable amount of time just to get seated, and being told takeaway wasn’t an option, the food finally arrived. My burger contained a long black hair, and I was served with just three fries. Yes, three. Photos were taken as evidence.
This was brought to the attention of Omar, the Food & Beverage Manager, who is genuinely the only reason this review isn’t a 1/5. Omar was professional, apologetic, and seemed genuinely shocked by what had happened. He took the issue seriously and tried to understand how such a poor standard of food had been served.
Throughout the stay, whenever we ordered food from outside the hotel, security repeatedly questioned us and stated that outside food wasn’t allowed. Given the quality and limitations of the food available on-site, we chose to bring it in regardless.
The only decent food at the resort was in the reservation-only restaurant, which must be booked in advance. The service there was excellent, particularly from Brenda, one of the waitresses, who was an absolute delight and provided some of the best customer service we experienced during the entire stay.
Another major disappointment was the beach. Throughout our stay, it was covered in sargassum seaweed. Despite the environmental fees guests are charged, the hotel did not appear to clean the beach once while we were there. Meanwhile, neighbouring hotels were actively maintaining their beachfronts.
To add to the disruption, there was construction work taking place during the day, with constant drilling and banging noises affecting the atmosphere around the hotel.
Overall, this is a borderline 3-star hotel at best, with some rooms falling below that standard. Cancun itself was amazing, and our flights were excellent, but the hotel was a huge let-down. Aside from Omar and Brenda, the staff generally appeared uninterested in resolving issues or understanding guest concerns.
I would strongly recommend looking elsewhere for your next holiday.
Upon arrival, we were checked into a room that was clearly not fit for guests. There were virtually no working plug sockets, with the only available socket not functioning at all. The room also had no working hairdryer and no working telephone, meaning we couldn’t even contact reception about the issues. To make matters worse, our luggage wasn’t brought to the room for around 45 minutes to an hour, despite us wanting to get out and start enjoying our holiday. We eventually found ourselves searching for our own belongings.
When we reported the problems, we were moved rooms with very little apology or acknowledgement of how unacceptable the original room was. The next room they allocated us was on the opposite side of the hotel and effectively a downgrade due to limited availability. Even worse, that room was already occupied. After returning to reception and feeling like our concerns weren’t being taken seriously, staff finally checked the room themselves and confirmed it was occupied. We were then moved for a third time, finally ending up in a room that was in good condition.
For an all-inclusive resort, the food options were surprisingly limited. Most evenings we either ate out or ordered food in from elsewhere. On one occasion, we decided to eat at the hotel and ordered burgers and fries. After waiting a considerable amount of time just to get seated, and being told takeaway wasn’t an option, the food finally arrived. My burger contained a long black hair, and I was served with just three fries. Yes, three. Photos were taken as evidence.
This was brought to the attention of Omar, the Food & Beverage Manager, who is genuinely the only reason this review isn’t a 1/5. Omar was professional, apologetic, and seemed genuinely shocked by what had happened. He took the issue seriously and tried to understand how such a poor standard of food had been served.
Throughout the stay, whenever we ordered food from outside the hotel, security repeatedly questioned us and stated that outside food wasn’t allowed. Given the quality and limitations of the food available on-site, we chose to bring it in regardless.
The only decent food at the resort was in the reservation-only restaurant, which must be booked in advance. The service there was excellent, particularly from Brenda, one of the waitresses, who was an absolute delight and provided some of the best customer service we experienced during the entire stay.
Another major disappointment was the beach. Throughout our stay, it was covered in sargassum seaweed. Despite the environmental fees guests are charged, the hotel did not appear to clean the beach once while we were there. Meanwhile, neighbouring hotels were actively maintaining their beachfronts.
To add to the disruption, there was construction work taking place during the day, with constant drilling and banging noises affecting the atmosphere around the hotel.
Overall, this is a borderline 3-star hotel at best, with some rooms falling below that standard. Cancun itself was amazing, and our flights were excellent, but the hotel was a huge let-down. Aside from Omar and Brenda, the staff generally appeared uninterested in resolving issues or understanding guest concerns.
I would strongly recommend looking elsewhere for your next holiday.
Excellent location
Blvd. Kukulcan km 11.5, Punta Cancun, Zona Hotelera, Cancun Hotel Zone, Cancun, 77500, Mexico|10.31 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast times
07:00 - 11:00 from Monday to Sunday
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Environmental fee of $80 MXN, per room, per night will be requested by the property at the check in. Please note guests will not be refunded for unused nights, including those resulting from delayed check-in or early check-out. Cancellations or changes made after check-in are subject to a penalty of 100% of the room rate. Mandatory supplement will be charged at check in for New Year's Eve dinner. All reservations during December 31st, $100.00 USD per adult and for children under 6-12 years old $50.00 USD, all reservations in All-Inclusive Plan.
This hotel accepts the following payment methods:
Cash
Flamingo Cancun All Inclusive: FAQs
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