Rydges Rotorua

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Fast facts

Check in from:	15:00
Check out before:	11:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Pool

Fitness centre

Spa

More about Rydges Rotorua

Rydges Rotorua

Located on the edge of Redwoods forest and overlooking the famous Whakarewarewa Geothermal Reserve and Historical Village, Rydges Rotorua features a purpose-built mountain bike and adventure equipment washing and storage facility.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 25 Jun 2026

Stayed in: Jun 2026

Great hotel a quick 5 minute drive from the centre of town. Very modern and spacious. Has an onsite buffet. Easy parking onsite.

Family traveller

Comment: 12 Apr 2026

Stayed in: Apr 2026

Avoid if you value cleanliness and basic customer service

We recently stayed at Rydges Rotorua for two nights, and unfortunately, it was a pretty disappointing experience.
To start with, the hotel itself is very dated. The rooms are tired, in need of maintenance, and not even close to modern standards. There were areas that felt borderline unclean, but given it was a short stay, we were willing to overlook it.
However, things took a serious turn for the worse.
Due to the cyclone, we decided to stay in for the day. Out of nowhere, a brown, foul-smelling liquid started leaking through the ceiling — dripping onto our beds, the floor, and even onto us in the bathroom. It was honestly disgusting.
We went down to reception expecting at least some urgency or concern. Instead, there was zero apology and very little acknowledgement of how serious the situation was. The response? A casual “would you like a new room?” — which, of course, we had to say yes to.
It didn’t get any better from there. When we went to move into the new room, we opened the door to find a maintenance worker just standing inside with a bucket, looking completely confused. When asked what he was doing, he said he was “looking for a leak” — in the wrong room. We had to physically take him back to the original room and show him the issue ourselves.
That said, the room we were moved to was a completely different experience. It was actually modern (felt like it was in this century), much cleaner, and had a decent view. It genuinely felt like a different hotel compared to where we started.
Which makes the whole situation even worse — because the original room we were placed in was clearly unacceptable and should never have been allocated to guests in the first place.
Overall, this was a very disappointing stay. Between the dated and unclean original room, the serious leak issue, and the poor handling of the situation, I would not recommend staying here.

Hotel response

Comment: 12 Apr 2026

Hi Harrison,
Thanks for sharing this detailed feedback. We’re very sorry for the issues you experienced, especially the leak and the way it was handled — that’s not the standard we aim for. We’re glad the upgraded Deluxe room was more comfortable, and we appreciate you highlighting the difference. Your comments are important to us and will be shared with management.
Regards, Paula

Business traveller

Comment: 16 Jul 2026

Dissapointed - Room 128

It's our first of two nights here, and after a week on the road for work, I was really looking forward to relaxing in the hot pools. I have fond memories of bringing my family here over many school holidays, so I was excited to return.
Unfortunately, the pools looks like they haven't been updated in years. One of the jacuzzis wasn't working, even after I mentioned it to staff twice. During the school holidays the place is very busy, so having only one jacuzzi operating made it overcrowded. The working jacuzzi was cracked, and the entire pool area looked tired and in need of refurbishment.
On a positive note, the reception staff were excellent. The young woman who checked me in was friendly, welcoming, and professional. Our room is comfortable, clean, and overlooks the pools, which is lovely.
The restaurant, however, was very disappointing. The food looked nothing like the photos online. Just before 7pm when we went down for dinner, around half the buffet dishes were empty or needing filling. . There was only one roast meat available (pork), and the potatoes in the curry looked like leftover roast potatoes from the previous night's dinner. Most of the desserts had run out and weren't replenished until I had asked. There was no cutlery available for the deserts and the staff seemed confused or inexperienced.
When I paid for the meal, the restaurant manager asked how it was. I gave him my honest feedback, but instead of listening, he became defensive. Even after I mentioned that I was staying for another night. He responded by saying, "Maybe you should eat somewhere else tomorrow night." I was genuinely shocked by that response. It was unprofessional and completely unacceptable from someone in a management position.
At $65 per person for a inhouse guest, the buffet simply isn't worth the price. Between the poor quality of the food and the restaurant manager's attitude, it was a very disappointing experience. The reception team provided excellent service, but unfortunately the restaurant experience lets the Rydges down....

Hotel response

Comment: 19 Jul 2026

Thank you for taking the time to share such detailed feedback. While I am pleased to hear that you found your room comfortable and enjoyed the pool outlook, and that our reception team made a positive impression, I am genuinely sorry that other aspects of your stay fell short of expectations.
It is especially disappointing to learn that your return visit did not reflect the positive memories you had of staying with your family in the past. We understand how frustrating it must have been to find one of the spa pools not operating fully during a busy school holiday period, sometimes repairs are delayed while we source parts. Your comments regarding the condition and presentation of the pool area have been noted and will be shared with our management team for review.
I am also sorry to hear about your experience in our restaurant. The buffet should be well stocked throughout service, reflective of the quality and presentation we promote, and supported by friendly service. The issues you encountered are certainly not the experience we aim to provide our guests.
Once again thank you for bringing these issues to our attention.
Regards Maureen

Anonymous traveller

Comment: 15 Jul 2026

Stayed in: Jul 2026

Obviously air smells of sulfur even with all precautions. Corridors are noisy as it's full of children running around.

Anonymous traveller

Comment: 15 Jun 2026

Stayed in: Jun 2026

Super friendly and helpful staff. A couple of little things in the room needed maintenance but great facilities

Location

3.9

10 Tryon Street, Rotorua, 3043, New Zealand|2.67 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel

Extra beds

All ages

917,338 ₫ (NZD60) per person per night

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

Continental breakfast

Breakfast price

412,802 ₫ (≈NZD 27)/person

Breakfast times

06:30 - 10:00 from Monday to Sunday

Important information from the hotel

Please inform Rydges Rotorua in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. * Please note that a 2% surcharge applies for payments made with credit card. *Please note up to 2 children under 12 eat free when dining in Chapmans Restaurant with a paying adult and when ordering from the kids menu or buffet. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. * For group bookings of more than 10 rooms / guests, different policies and procedures may apply. For further information please contact the property in advance using the contact details found on the booking confirmation. * If you need to put your travel plans on hold, you can relax knowing you're covered with fully flexible cancellation. For more information about flexible COVID cancellation and health & safety, please contact the Hotel directly to discuss or read our Terms of Use.

Accepted payment methods

This hotel accepts the following payment methods: