Hôtel de France Gare de Lyon Bastille
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Front desk 24 hour
Restaurant
Non-smoking
More about Hôtel de France Gare de Lyon Bastille
Hôtel de France Gare de Lyon Bastille
Situated just 300 metres from Gare de Lyon TGV Train, RER and Metro Stations in central Paris, this air-conditioned hotel offers a 24-hour reception and ticket service. The soundproofed rooms are equipped with free WiFi access.
Reviews from 
Anonymous traveller
Comment: 30 Jul 2026
Stayed in: Jul 2026
Clean, quiet, comfortable, and well situated in the city. Restaurants, bars, boulangeries, even a nice laundromat, within blocks. Easy access to the metro or bus. Safe location on a semi-busy street near the Gare de Lyon. Mini fridge included, which was super useful. A/C works great, even on super hot days. This is my new go-to hotel in Paris!
Couple
Comment: 13 Aug 2026
Stayed in: Jun 2026
Cancelled without reason.
I booked the hotel and after few weeks my booking was cancelled without reason. I contacted the hotel but not respond. Very bad.
Hotel response
Comment: 15 Aug 2026
Dear Guest,
We are writing to offer you our sincere apologies for the inconvenience caused by the cyberattack.
Our establishment will never ask you to reconfirm a booking made through our partner, Booking.com, nor will we ever send you a payment link for security reasons.
We informed Booking.com as soon as we became aware of this malicious act and we are continuing to work closely with them to resolve the situation.
We hope to have the pleasure of welcoming you in person to the Hôtel de France so that you can experience our service for yourself. We are truly sorry for what may have happened, as this in no way reflects our brand image. Our greatest wish is to regain your trust.
Kind regards,
The Hôtel de France Team
We are writing to offer you our sincere apologies for the inconvenience caused by the cyberattack.
Our establishment will never ask you to reconfirm a booking made through our partner, Booking.com, nor will we ever send you a payment link for security reasons.
We informed Booking.com as soon as we became aware of this malicious act and we are continuing to work closely with them to resolve the situation.
We hope to have the pleasure of welcoming you in person to the Hôtel de France so that you can experience our service for yourself. We are truly sorry for what may have happened, as this in no way reflects our brand image. Our greatest wish is to regain your trust.
Kind regards,
The Hôtel de France Team
Couple
Comment: 11 Aug 2026
Stayed in: Aug 2026
Average
The hotel is well-maintained but it is much smaller than it seems, they did not clean our room for two days and on the third day the bed was poorly made after we had reported it at the front desk, plus you have to pay a tourist tax per person that we had not counted on and one of the receptionists did not seem very pleasant to us. The breakfast is very mediocre for what you pay, it is better for you to have breakfast somewhere else in the area.
Hotel response
Comment: 15 Aug 2026
Estimado cliente:
Le agradecemos que se haya tomado el tiempo de valorar su estancia.
En primer lugar, queremos ofrecerle nuestras más sinceras disculpas por no haberse realizado la limpieza. Este servicio se presta, como es lógico, a diario y está incluido en el precio.
Redoblaremos nuestra vigilancia para que no vuelva a producirse un incidente de este tipo.
Por otra parte, los hoteleros cobran una tasa turística que abonan al Ayuntamiento de París en el marco de la política de turismo. Esta información figura en nuestra página web oficial, así como en la página de presentación de nuestro establecimiento en las plataformas de nuestros distintos socios y también en recepción.
Por último, lamentamos su comentario sobre la amabilidad de un miembro de nuestro equipo. Nos comprometemos a ofrecer el mejor servicio posible, siempre con respeto y cortesía. No obstante, sus comentarios son fundamentales para nosotros y nos permiten replantearnos nuestro trabajo con el fin de ofrecer un servicio cada vez mejor.
Esperamos tener el placer de volver a darle la bienvenida al Hôtel de France,
Atentamente,
Le agradecemos que se haya tomado el tiempo de valorar su estancia.
En primer lugar, queremos ofrecerle nuestras más sinceras disculpas por no haberse realizado la limpieza. Este servicio se presta, como es lógico, a diario y está incluido en el precio.
Redoblaremos nuestra vigilancia para que no vuelva a producirse un incidente de este tipo.
Por otra parte, los hoteleros cobran una tasa turística que abonan al Ayuntamiento de París en el marco de la política de turismo. Esta información figura en nuestra página web oficial, así como en la página de presentación de nuestro establecimiento en las plataformas de nuestros distintos socios y también en recepción.
Por último, lamentamos su comentario sobre la amabilidad de un miembro de nuestro equipo. Nos comprometemos a ofrecer el mejor servicio posible, siempre con respeto y cortesía. No obstante, sus comentarios son fundamentales para nosotros y nos permiten replantearnos nuestro trabajo con el fin de ofrecer un servicio cada vez mejor.
Esperamos tener el placer de volver a darle la bienvenida al Hôtel de France,
Atentamente,
Family traveller
Comment: 22 Jul 2026
Stayed in: Jul 2026
I've never written a bad review. I can't help but write it.
I booked this hotel on the Booking platform on 4 July for stays from 12 July to 15 July and received a confirmation email. However, when our family arrived at the hotel on time, the receptionist told us that their system had been hacked and they had not received our booking, so refused to check us in.
We showed Booking's confirmation email on the spot to the front desk attesting that our booking was genuine and confirmed, but the front desk consistently insisted that no order had been received and did not provide any effective solution. Eventually, with our young daughter and elderly parents, we find temporary shelter on the streets of Paris at 35 °C. What had been a highly anticipated family trip turned into a nightmare because of the hotel's mistakes.
Even more infuriatingly, after contacting Booking customer service, I got a reply that the hotel was actually **overbooking** the room, opting to keep the higher-priced reservation and canceling a relatively low-priced confirmed successful order like ours. This completely contradicts the hotel's claim that “the system was hacked and no orders were received”. If that is the case, then so-called “hacking” is no more than an excuse to shirk responsibility than the real reason for what happened.
Whatever the real reason, hotels shouldn't let guests who have confirmed their reservations know they can't stay until after arrival, much less leave a family with an elderly person and children helplessly searching for accommodation in the heat. As a hotel, the most basic sense of integrity and responsibility is not reflected. Not only did we waste a lot of time and effort, but we were also under tremendous mental stress, which ruined the entire travel experience.
This is the most disappointing hotel I've ever stayed in. I would never stay again and would never recommend it to anyone. I hope other travellers choose carefully so that they don't suffer the same experience as we do.
We showed Booking's confirmation email on the spot to the front desk attesting that our booking was genuine and confirmed, but the front desk consistently insisted that no order had been received and did not provide any effective solution. Eventually, with our young daughter and elderly parents, we find temporary shelter on the streets of Paris at 35 °C. What had been a highly anticipated family trip turned into a nightmare because of the hotel's mistakes.
Even more infuriatingly, after contacting Booking customer service, I got a reply that the hotel was actually **overbooking** the room, opting to keep the higher-priced reservation and canceling a relatively low-priced confirmed successful order like ours. This completely contradicts the hotel's claim that “the system was hacked and no orders were received”. If that is the case, then so-called “hacking” is no more than an excuse to shirk responsibility than the real reason for what happened.
Whatever the real reason, hotels shouldn't let guests who have confirmed their reservations know they can't stay until after arrival, much less leave a family with an elderly person and children helplessly searching for accommodation in the heat. As a hotel, the most basic sense of integrity and responsibility is not reflected. Not only did we waste a lot of time and effort, but we were also under tremendous mental stress, which ruined the entire travel experience.
This is the most disappointing hotel I've ever stayed in. I would never stay again and would never recommend it to anyone. I hope other travellers choose carefully so that they don't suffer the same experience as we do.
Hotel response
Comment: 7 Aug 2026
Dear Guest,
We are writing to offer you our sincere apologies for the inconvenience caused by the cyberattack.
Under no circumstances will our establishment ever ask you to reconfirm a booking made through our partner, Booking.com, nor will we ever send you a payment link for security reasons.
We informed Booking.com as soon as we became aware of this malicious act and we are continuing to work closely with them to resolve the situation.
We hope to have the pleasure of welcoming you in person at the Hôtel de France so that you can experience our service for yourself.
We are truly sorry for what may have happened, as this in no way reflects our brand image.
Our greatest wish is to regain your trust.
Kind regards,
The Hôtel de France Team
We are writing to offer you our sincere apologies for the inconvenience caused by the cyberattack.
Under no circumstances will our establishment ever ask you to reconfirm a booking made through our partner, Booking.com, nor will we ever send you a payment link for security reasons.
We informed Booking.com as soon as we became aware of this malicious act and we are continuing to work closely with them to resolve the situation.
We hope to have the pleasure of welcoming you in person at the Hôtel de France so that you can experience our service for yourself.
We are truly sorry for what may have happened, as this in no way reflects our brand image.
Our greatest wish is to regain your trust.
Kind regards,
The Hôtel de France Team
Anonymous traveller
Comment: 21 Jul 2026
Stayed in: Jul 2026
While room was clean but it was really depressing compared to other hotel I stayed in Paris. Window view on wall in small room makes you want to run away from the room. Adding passive aggressive information about locked windows, towels and other stuff you feel a bit everything is a little hostile. Finally hotel should inform that finding parking spot around the hotel without booked dedicated car park is nearly impossible and lack of drop off point makes you wish to use cab only
Excellent location
12 rue de Lyon, Quinze-Vingts, Paris, 75012, France|3.03 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hôtel de France Gare de Lyon Bastille: FAQs
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