JMM Grand Suites
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about JMM Grand Suites
JMM Grand Suites
Facing Robinsons Place Mall along Pedro Gil Street, JMM Grand Suites is just a 5-minute walk from Manila Bay. It houses an indoor swimming pool, a gym, a sauna and a cafeteria. WiFi and parking are complimentary.
Reviews from 
Couple
Comment: 1 Apr 2026
Stayed in: Mar 2026
Hotels in good locations
The hotel is located in an area where Robinson Place Manila, JTV & JTV, Ryogajo and Manila Bay are within a 5-minute walk.
Family traveller
Comment: 20 May 2026
Stayed in: May 2026
Worst Experience ever
DO NOT BOOK! Absolute Nightmare & Disgraceful Management
I have never experienced such an unprofessional, stressful, and downright hostile stay. We booked two adjacent rooms for May 15–16. One was for myself and my child, and the other was for my sister arriving on a late flight from Aklan. My niece has epilepsy, and I am currently in a wheelchair recovering from an acute ischemic stroke and ACL surgery. Management showed zero competency and zero basic human empathy.
Despite being in a wheelchair right out of the hospital, security refused to let us temporarily park inside to check in. They forced my driver to park hazardously while we waited.
Check-in was at 2:00 PM. We arrived at 4:00 PM, only to be told one room wasn’t ready because the previous guest extended.
They then claimed they were fully booked and tried to place us on completely different floors (15th and 22nd), breaking our request for close proximity due to medical needs. They tried to force me to pay for an upgrade just to get what I had already booked.
The front desk was left entirely to unpaid, untrained OJT students who had no power to help nor decide. The manager refused to speak with me directly, hiding behind text messages to her staff. She actually suggested we cancel and find another hotel at 6:00 PM—completely disregarding that I am in a wheelchair and a refund would take 15–30 days.
When they finally rebooked us directly to resolve their mistake, the manager illegally refused to apply my mandated PWD discount. We didn’t get into our rooms until 6:40 PM.
I thought after the Epic Aggravating Check in experience, I can finally have my rest. Come midnight, the air conditioning failed completely. As a recovering stroke patient, the extreme heat was physically dangerous.
I called the front desk and sent one from the housekeeping. She admitted the AC was broken and said maintenance wouldn’t arrive until 10:00 AM. They refused to transfer us, claiming they were full, and instead gave us a massive air cooler that was so deafeningly loud it felt like trying to sleep inside an MRI machine. I was awake and stressed the whole night because of that.
When maintenance arrived at 10:30 AM, the technician casually mentioned that the room right next to mine had been empty all night, and he didn't know why the front desk refused to move me. To add insult to injury, he then reminded me that checkout was at 12:00 PM. So I only have a few minutes left before packing up our things.
The Facilities are subpar, The bathroom flooded after just one shower, the AC unit was ancient and filthy, the Wi-Fi was painfully slow, and there was no streaming/Netflix access without using personal accounts.
Our stay was a complete frustration.
This was not a vacation; it was a health hazard and an incredibly aggravating ordeal. The manager is irresponsible, cowardly, and utterly unfit for hospitality. Save your money, your sanity, and your health—DO NOT BOOK THIS PLACE.
Do not risk your money or your health here. Never again.
I have never experienced such an unprofessional, stressful, and downright hostile stay. We booked two adjacent rooms for May 15–16. One was for myself and my child, and the other was for my sister arriving on a late flight from Aklan. My niece has epilepsy, and I am currently in a wheelchair recovering from an acute ischemic stroke and ACL surgery. Management showed zero competency and zero basic human empathy.
Despite being in a wheelchair right out of the hospital, security refused to let us temporarily park inside to check in. They forced my driver to park hazardously while we waited.
Check-in was at 2:00 PM. We arrived at 4:00 PM, only to be told one room wasn’t ready because the previous guest extended.
They then claimed they were fully booked and tried to place us on completely different floors (15th and 22nd), breaking our request for close proximity due to medical needs. They tried to force me to pay for an upgrade just to get what I had already booked.
The front desk was left entirely to unpaid, untrained OJT students who had no power to help nor decide. The manager refused to speak with me directly, hiding behind text messages to her staff. She actually suggested we cancel and find another hotel at 6:00 PM—completely disregarding that I am in a wheelchair and a refund would take 15–30 days.
When they finally rebooked us directly to resolve their mistake, the manager illegally refused to apply my mandated PWD discount. We didn’t get into our rooms until 6:40 PM.
I thought after the Epic Aggravating Check in experience, I can finally have my rest. Come midnight, the air conditioning failed completely. As a recovering stroke patient, the extreme heat was physically dangerous.
I called the front desk and sent one from the housekeeping. She admitted the AC was broken and said maintenance wouldn’t arrive until 10:00 AM. They refused to transfer us, claiming they were full, and instead gave us a massive air cooler that was so deafeningly loud it felt like trying to sleep inside an MRI machine. I was awake and stressed the whole night because of that.
When maintenance arrived at 10:30 AM, the technician casually mentioned that the room right next to mine had been empty all night, and he didn't know why the front desk refused to move me. To add insult to injury, he then reminded me that checkout was at 12:00 PM. So I only have a few minutes left before packing up our things.
The Facilities are subpar, The bathroom flooded after just one shower, the AC unit was ancient and filthy, the Wi-Fi was painfully slow, and there was no streaming/Netflix access without using personal accounts.
Our stay was a complete frustration.
This was not a vacation; it was a health hazard and an incredibly aggravating ordeal. The manager is irresponsible, cowardly, and utterly unfit for hospitality. Save your money, your sanity, and your health—DO NOT BOOK THIS PLACE.
Do not risk your money or your health here. Never again.
Anonymous traveller
Comment: 4 Aug 2026
Stayed in: Aug 2026
Place is reasonable and close to all amenities
Anonymous traveller
Comment: 13 Dec 2025
Stayed in: Dec 2025
Excellent stay at JMM Grand Suites.
The room was very clean, spacious, and well maintained, with everything needed for a comfortable stay. The staff was friendly, professional, and very helpful whenever needed.
The location is convenient, with Robinsons Mall nearby, making it easy to find food, shops, and daily necessities. Check-in and check-out were smooth and well organized.
Overall a very pleasant experience. I would definitely stay here again and can highly recommend this property.
The room was very clean, spacious, and well maintained, with everything needed for a comfortable stay. The staff was friendly, professional, and very helpful whenever needed.
The location is convenient, with Robinsons Mall nearby, making it easy to find food, shops, and daily necessities. Check-in and check-out were smooth and well organized.
Overall a very pleasant experience. I would definitely stay here again and can highly recommend this property.
Solo traveller
Comment: 2 Nov 2025
Stayed in: Oct 2025
When the View Steals the Show.
I booked a 4-day stay as it was conveniently located near the place where I needed to do my errands. The accommodation was reasonable for the budget I spent. The male cleaner was very approachable and offered help without hesitation, which I really appreciated.
However, the air conditioner wasn’t strong enough to cool the room, and I found myself sweating at night. Also, there was no iron available in the unit, and they couldn’t provide one even after I explained that I badly needed it after a 12-hour travel. Unfortunately, I ended up going to my interview with wrinkled clothes.
Overall, the place is decent for the price, but it would be much better if they could improve the air conditioning and provide basic amenities like an iron.
However, the air conditioner wasn’t strong enough to cool the room, and I found myself sweating at night. Also, there was no iron available in the unit, and they couldn’t provide one even after I explained that I badly needed it after a 12-hour travel. Unfortunately, I ended up going to my interview with wrinkled clothes.
Overall, the place is decent for the price, but it would be much better if they could improve the air conditioning and provide basic amenities like an iron.
Very good location
1622 Bocobo St, Malate, Manila, 1004, Philippines|2.75 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
In compliance with Philippine Executive Order 26 passed by the national government, smoking is now strictly prohibited within all public and enclosed spaces. This includes restaurants, function spaces, and guest rooms on all floors.
Please contact the hotel for details about adding extra beds.
JMM Grand Suites: FAQs
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