Spring Hotel Bitácora
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Air conditioning
Pool
Fitness centre
Spa
Front desk 24 hour
More about Spring Hotel Bitácora
Spring Hotel Bitácora
Set on Playa de las Americas Beach, Hotel Bitácora is located in Santa Cruz de Tenerife. Offering a varied food buffet, the air-conditioned hotel has sea views. Each bright room features a flat-screen TV and balcony with views.
Reviews from 
Family traveller
Comment: 13 Aug 2026
Amazing
Amazing animation team. Very friendly and encouraging. My children have really enjoyed this holiday.
Food is fantastic & hotel very clean.
Food is fantastic & hotel very clean.
Hotel response
Comment: 13 Aug 2026
Dear Guest,
Thank you for taking the time to share your feedback following your stay with us at Spring Hotel Bitácora & UP!.
We are absolutely delighted to read your wonderful comments. It brings us great joy to know that your children had such an enjoyable holiday and that our animation team made a lasting impression with their friendly and encouraging energy. We will be sure to pass along your special praise to the team! We are equally thrilled that you enjoyed our food selection and found our facilities to be impeccably clean.
Thank you once again for your kind words. It was a true pleasure hosting you and your family, and we look forward to welcoming you all back for another amazing stay in the near future!
Warmest regards,
Claudia
Customer Experience Team
Thank you for taking the time to share your feedback following your stay with us at Spring Hotel Bitácora & UP!.
We are absolutely delighted to read your wonderful comments. It brings us great joy to know that your children had such an enjoyable holiday and that our animation team made a lasting impression with their friendly and encouraging energy. We will be sure to pass along your special praise to the team! We are equally thrilled that you enjoyed our food selection and found our facilities to be impeccably clean.
Thank you once again for your kind words. It was a true pleasure hosting you and your family, and we look forward to welcoming you all back for another amazing stay in the near future!
Warmest regards,
Claudia
Customer Experience Team
Family traveller
Comment: 15 Aug 2026
Hotel has no clue of its own policies
Mixed bag here. Across 2 rooms I’ve paid almost £600 a night half board.
Positives - Sunbeds good, food decent overall. Pool area excellent. Staff - mostly friendly
Negatives - the staff have no clue of the hotel policies which seem to change day to day. Days 1-3 countless people swarming out of dinner, drinks in hand, being offered a paper cup for takeaway. Day 4 I get stopped and told in no uncertain terms that the policy changed two weeks ago. I pointed out I’d been watching dozens of people do it for the past 3 nights and I was told that was impossible - thus calling me a liar. On trying to discuss this further I was told that the hotel policy in fact changed two years ago, not two weeks ago. Either way, not true as I saw staff assisting people with drinks. So I was made to feel bad for something I thought was ok and they couldn’t make their minds up about.
To make matters worse the staff member pointed me towards a sign that he told me said “coffee only for takeaway and the English translation is incorrect” as a Spanish speaker, I could see it was perfectly translated and to insult an English person by presuming they don’t speak the language is unwise, and unfortunately, still widespread
Similar situation in the pool. Each lifeguard has their own rules. Various people being told off and not understanding why, thinking they’re following the rules. Who knows what they are……certainly not the staff.
I tried to speak to management about it. Instead of a genuine gesture I got offered a trip to the adults only pool (I’ve got kids) and when I asked instead to keep my room for two hours it was impossible.
Suddenly, if I offered to pay for it (instead of a gesture) it was available!
Honestly, compare customer service levels when something totally minor goes wrong here to other places and make a completely insulting gesture of goodwill and you’ll find a family who have spent thousands and were thinking of coming back, instead heading somewhere else. A shame, if they learnt how to look after guests and listen to the feedback, along with appreciating it, this would’ve been an excellent trip. But I’ve left with a sour taste sadly
Positives - Sunbeds good, food decent overall. Pool area excellent. Staff - mostly friendly
Negatives - the staff have no clue of the hotel policies which seem to change day to day. Days 1-3 countless people swarming out of dinner, drinks in hand, being offered a paper cup for takeaway. Day 4 I get stopped and told in no uncertain terms that the policy changed two weeks ago. I pointed out I’d been watching dozens of people do it for the past 3 nights and I was told that was impossible - thus calling me a liar. On trying to discuss this further I was told that the hotel policy in fact changed two years ago, not two weeks ago. Either way, not true as I saw staff assisting people with drinks. So I was made to feel bad for something I thought was ok and they couldn’t make their minds up about.
To make matters worse the staff member pointed me towards a sign that he told me said “coffee only for takeaway and the English translation is incorrect” as a Spanish speaker, I could see it was perfectly translated and to insult an English person by presuming they don’t speak the language is unwise, and unfortunately, still widespread
Similar situation in the pool. Each lifeguard has their own rules. Various people being told off and not understanding why, thinking they’re following the rules. Who knows what they are……certainly not the staff.
I tried to speak to management about it. Instead of a genuine gesture I got offered a trip to the adults only pool (I’ve got kids) and when I asked instead to keep my room for two hours it was impossible.
Suddenly, if I offered to pay for it (instead of a gesture) it was available!
Honestly, compare customer service levels when something totally minor goes wrong here to other places and make a completely insulting gesture of goodwill and you’ll find a family who have spent thousands and were thinking of coming back, instead heading somewhere else. A shame, if they learnt how to look after guests and listen to the feedback, along with appreciating it, this would’ve been an excellent trip. But I’ve left with a sour taste sadly
Family traveller
Comment: 18 Jul 2026
Nice pools thats it.
Outdoor bar where we got food always has a queue couldn't get more than two drinks at a time so was always huge queues. So annoying when you have got to keep an eye on the kids. Staff were very rude always with a rude look on there face. The entertainment was embarrassing and cringe terrible! When we checked out at 12pm on the last day. Anywhere else I have stayed your allowed to use facilities till your transfer. This one you can't use anything after 12pm! My kids wasn't even allowed bread and butter for a snack they wanted to charge 26 euros for bread. As soon as your done there they almost throw you out. No respect. I paid over £5000 for this one week and I'd say wasn't worth over £3000 . Hotel best opposite the hotel is £3000 cheaper and better. Better staff. Don't be fooled by the look of the pools not worth it just go to Siam park during your stay in another hotel. No kettles in room . No fridge restock. Nothing. No TUI rep working for help. Nothing.
Family traveller
Comment: 17 Jul 2026
Leo
We are currently staying at Hotel Bitácora in Tenerife, and I felt I had to leave a review to recognise one outstanding member of staff – Leo.
As a family with coeliac disease, eating out can be a challenge and often comes with a lot of worry. From the very first day, Leo has gone above and beyond to make sure we are safe, comfortable, and able to enjoy every meal with complete confidence. He has taken the time to explain the gluten-free options, checked ingredients, answered every question we have had, and always gone the extra mile without ever making us feel like we were asking too much.
His genuine care, kindness, and attention to detail have made our dining experience second to none. Nothing is ever too much trouble for him, and he always greets us with a smile and makes us feel genuinely welcome. Because of Leo, what could have been a stressful part of our holiday has instead become something we look forward to every day.
Leo is an absolute credit to Hotel Bitácora. Outstanding customer service like his is rare, and he has made our holiday so much more enjoyable. Thank you, Leo, for everything you have done for our family – you have truly made a lasting impression.
We hope you enjoy your holiday to Madrid
As a family with coeliac disease, eating out can be a challenge and often comes with a lot of worry. From the very first day, Leo has gone above and beyond to make sure we are safe, comfortable, and able to enjoy every meal with complete confidence. He has taken the time to explain the gluten-free options, checked ingredients, answered every question we have had, and always gone the extra mile without ever making us feel like we were asking too much.
His genuine care, kindness, and attention to detail have made our dining experience second to none. Nothing is ever too much trouble for him, and he always greets us with a smile and makes us feel genuinely welcome. Because of Leo, what could have been a stressful part of our holiday has instead become something we look forward to every day.
Leo is an absolute credit to Hotel Bitácora. Outstanding customer service like his is rare, and he has made our holiday so much more enjoyable. Thank you, Leo, for everything you have done for our family – you have truly made a lasting impression.
We hope you enjoy your holiday to Madrid
Hotel response
Comment: 17 Jul 2026
Dear Jamiew249,
We truly appreciate you taking the time to share your wonderful review!
We know that travelling as a family with coeliac disease can be a real challenge and a source of worry when eating out, so we are absolutely delighted that Leo managed to make you feel safe, comfortable, and able to enjoy every meal with complete confidence. It’s fantastic to know that his attention to detail transformed what could have been a stressful part of your holiday into something you looked forward to every day.
We will gladly share your kind words with Leo. He will be incredibly happy to know that his exceptional customer service, constant smile, and dedication made such a lasting impression on your family. He is, without a doubt, an absolute credit to our team!
We look forward to the pleasure of welcoming you back for another excellent holiday in Spring Hotel Bitácora & UP!.
Warmest regards,
Claudia
Customer Experience Team
We truly appreciate you taking the time to share your wonderful review!
We know that travelling as a family with coeliac disease can be a real challenge and a source of worry when eating out, so we are absolutely delighted that Leo managed to make you feel safe, comfortable, and able to enjoy every meal with complete confidence. It’s fantastic to know that his attention to detail transformed what could have been a stressful part of your holiday into something you looked forward to every day.
We will gladly share your kind words with Leo. He will be incredibly happy to know that his exceptional customer service, constant smile, and dedication made such a lasting impression on your family. He is, without a doubt, an absolute credit to our team!
We look forward to the pleasure of welcoming you back for another excellent holiday in Spring Hotel Bitácora & UP!.
Warmest regards,
Claudia
Customer Experience Team
Family traveller
Comment: 13 Aug 2026
Ryan family Aug 2026
Love everything! Great energy and brilliant family fun! Love the foam pool parties!
Hotel response
Comment: 13 Aug 2026
Dear 681esmer,
Thank you for taking the time to share your feedback following your stay with us at Spring Hotel Bitácora & UP!.
We are absolutely thrilled to hear that you loved everything about your stay! It is wonderful to know that you enjoyed the great energy, the brilliant family fun, and especially our pool foam parties. Creating vibrant and memorable moments for our guests is what we strive for every day, so knowing we achieved that for your family brings us immense joy.
Thank you once again for your fantastic review and energy. We look forward to welcoming you and your family back for another unforgettable holiday in the near future!
Warmest regards,
Claudia
Customer Experience Team
Thank you for taking the time to share your feedback following your stay with us at Spring Hotel Bitácora & UP!.
We are absolutely thrilled to hear that you loved everything about your stay! It is wonderful to know that you enjoyed the great energy, the brilliant family fun, and especially our pool foam parties. Creating vibrant and memorable moments for our guests is what we strive for every day, so knowing we achieved that for your family brings us immense joy.
Thank you once again for your fantastic review and energy. We look forward to welcoming you and your family back for another unforgettable holiday in the near future!
Warmest regards,
Claudia
Customer Experience Team
Excellent location
C. California, 1, Arona, 38660, Spain|6.82 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
1 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
American breakfast, Continental breakfast, English breakfast, Gluten free breakfast, Italian breakfast, Vegan breakfast, Vegetarian breakfast
The Gala Dinner is not included in the room rate for stays on December 25 and December 31. The rates of the Gala Dinner are based on room type and occupancy (guests sleeping in extra beds will be charged separately). Please note that only children between the ages of 2 and 12 years old will be considered children.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Cash
Spring Hotel Bitácora: FAQs
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