Hotel Puerta America
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Hotel Puerta America
Hotel Puerta America
The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid. Each floor of the Hotel Puerta America was created by a different international architect.
Reviews from 
Anonymous traveller
Comment: 13 Aug 2026
Stayed in: Aug 2026
A very clean hotel with different themes on each floor. Very interesting. A very cold pool which I believe they refrigerate because the air temperature is so high in August. It was refreshing. Very helpful staff.
We enjoyed our stay and will stay again when visiting Madrid.
We enjoyed our stay and will stay again when visiting Madrid.
Business traveller
Comment: 12 May 2026
Stayed in: May 2026
Not a 5 starts hotel treatment not facilities
No coffee or tea cattle in the rooms despite being 5 starts hotel
No water filling
Was negatively surprised not to accept 1 hour late check out despite being relatively empty and insisting on charging extra money !!!! Very bad from the management as the receptionist said they are not allowed to give late check out
Breakfast variety was ok but modest
Only positive thing was the concierge team who were super friendly and professional
No water filling
Was negatively surprised not to accept 1 hour late check out despite being relatively empty and insisting on charging extra money !!!! Very bad from the management as the receptionist said they are not allowed to give late check out
Breakfast variety was ok but modest
Only positive thing was the concierge team who were super friendly and professional
Anonymous traveller
Comment: 30 Aug 2026
Stayed in: Aug 2026
DON’T DO IT! Honestly very disappointed in this property. We are not guests who ever complain or even leave reviews, but this was so bad that we had to.
We thought we would treat ourselves with a 5 star hotel on the last night of our Spain trip, and this was a major disappointment. This is more of a 2 star hotel, the photos are very deceiving.
It was dirty and dingy, the room smelled musty, the food was mediocre and exceptionally overpriced. After you take a shower, the bathroom smells like sewage.
The room we had felt claustrophobic - like it was designed by an amateur designer who had a poor sense of space. Actually, the whole hotel felt like it was designed by an amateur and things were broken, dirty and falling apart.
We had to move rooms from one of their rooms that looked like a spaceship to a more traditional room because there was barely any room for our bags. Our replacement room was slightly bigger but smelled as though someone smoked a pack of cigarettes and blew it over every inch of the carpets. The carpets were (once?) white and heavily stained. Yikes.
When we first arrived we ate at the lobby restaurant, Rebecca was the rudest waitress we could have gotten. It was like pulling teeth to receive the bare minimum for service. We were not made to feel welcome.
Also, the rooftop restaurant was closed during what I assume is peak season (August), so options were limited.
0/10 recommend. I’d rather stay at a clean 2 star hotel.
We thought we would treat ourselves with a 5 star hotel on the last night of our Spain trip, and this was a major disappointment. This is more of a 2 star hotel, the photos are very deceiving.
It was dirty and dingy, the room smelled musty, the food was mediocre and exceptionally overpriced. After you take a shower, the bathroom smells like sewage.
The room we had felt claustrophobic - like it was designed by an amateur designer who had a poor sense of space. Actually, the whole hotel felt like it was designed by an amateur and things were broken, dirty and falling apart.
We had to move rooms from one of their rooms that looked like a spaceship to a more traditional room because there was barely any room for our bags. Our replacement room was slightly bigger but smelled as though someone smoked a pack of cigarettes and blew it over every inch of the carpets. The carpets were (once?) white and heavily stained. Yikes.
When we first arrived we ate at the lobby restaurant, Rebecca was the rudest waitress we could have gotten. It was like pulling teeth to receive the bare minimum for service. We were not made to feel welcome.
Also, the rooftop restaurant was closed during what I assume is peak season (August), so options were limited.
0/10 recommend. I’d rather stay at a clean 2 star hotel.
Anonymous traveller
Comment: 27 Jul 2026
Stayed in: Jul 2026
The hotel staff was very friendly. Especially Sergio at the reception desk was helpful with recommendations. We had a maintenance issue and someone was sent right away to solve the problem. Unfortunately we could not enjoy the rooftop because of the heat is was closed but we did enjoy the pool area. A good place to relax! Its situated in a good location in a nice neighborhood, restaurants and shops and metro nearby. Highly recommend this hotel.
Solo traveller
Comment: 23 Jul 2026
More style than substance, but okay.
The hotel is designed in a very modern way. Certainly not to everyone's taste. The rooms are something different, but there is no privacy screen from the bed to the shower area. A refrigerator is available but empty. No electric kettle with coffee and tea in the rooms. The pool is very small. I was supposed to pay € 75 extra for early check-in (12 p.m.). I paid €115 including breakfast. That is of course fine! Gym very meager, practically non-existent.
Location
Avenida América, 41, Chamartín, Madrid, 28002, Spain|3.69 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Extra beds are available for an additional charge, depending on the size of the room.
Hotel Puerta America: FAQs
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