Hotel Servigroup La Zenia 4 Sup
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Pool
Fitness centre
Spa
Front desk 24 hour
More about Hotel Servigroup La Zenia 4 Sup
Hotel Servigroup La Zenia 4 Sup
Set within 20 metres of 2 beaches, La Zenia Hotel offers a tennis court, a wellness centre and an outdoor pool with sea views. Rooms include a private balcony with full or side sea views.
Reviews from 
Anonymous traveller
Comment: 2 Sep 2026
Stayed in: Aug 2026
The La Zenia hotel is in a great location and our room was really nice and clean., the view from the balcony is amazing. My only bug bear was the entertainment outside went on till midnight and was very loud but that’s probably just us as we rise early and like to be asleep around 11pm. The other thing is we like tea making facilities in the room but there wasn’t any and missed them. We have to really thank the staff in the hotel as we left everything in the safe in the room and they rang us 3 times till we answered to inform us and kept them safe till we returned.
Couple
Comment: 1 Sep 2026
Stayed in: Aug 2026
Wonderful
We stayed for a week at servigroup hotel La Zenia, it was a very friendly and clean hotel, staff were super accommodating, the breakfast was superb every morning. The pool area had plenty of sun-beds and very clean with direct access to the beach. Esperanza who cleaned our room was so welcoming and friendly, always with a smile and did a great job. We would definitely return.
Couple
Comment: 10 Aug 2026
Stayed in: Aug 2026
Exceeding expectations
We just arrived from spending a few days at the hotel and it exceeded our expectations; the staff was very attentive, the cleanliness perfect, the room large, very clean, and with a view of the sea to watch the sunrise, the food excellent and very varied, the entertainment very good, and the pool very nice, the beach very clean and with direct access from the hotel, with a bit of a hill, not to mention that they had a noteworthy gesture since it coincided with my birthday and they gifted me a bottle of champagne; for all this, I recommend it 100/100 and I am sure I will return.
Hotel response
Comment: 19 Aug 2026
Estimado huésped,
Nos complace comprobar que hemos conseguido cumplir con sus expectativas y nos alegra saber que han disfrutado de nuestra fabulosa ubicación, nuestro personal y nuestra comida. Comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio. Esperamos tener el placer de recibirle de nuevo muy pronto.
Saludos cordiales,
Atención al cliente
Hotel Servigroup La Zenia.
Nos complace comprobar que hemos conseguido cumplir con sus expectativas y nos alegra saber que han disfrutado de nuestra fabulosa ubicación, nuestro personal y nuestra comida. Comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio. Esperamos tener el placer de recibirle de nuevo muy pronto.
Saludos cordiales,
Atención al cliente
Hotel Servigroup La Zenia.
Family traveller
Comment: 4 Aug 2026
Stayed in: Aug 2026
We had a great time at the hotel
Had a great holiday here .. this is my 10th year returning.. I have 3 small children and the lifeguard Alex this year was fabulous, he was the nicest lifeguard, so friendly.. and so pleasant
Hotel response
Comment: 25 Aug 2026
Dear guest,
It is a pleasure to receive your positive feedback. We appreciate your consideration and positive feedback regarding our staff.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
It is a pleasure to receive your positive feedback. We appreciate your consideration and positive feedback regarding our staff.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
Family traveller
UK
Comment: 31 Jul 2026
Stayed in: Jul 2026
Ruined Half-Board Stay: Mislabeled Food, Zero Empathy, and Poor Dated Facilities
Do not stay here if you have dietary requirements, medical needs, or expect basic hospitality. We paid £1,700 for a 6-night half-board stay and it was an absolute disaster.
The food management is non-existent and dangerous if you have any dietary needs. I explicitly asked the chef prior to eating a pasta dish labeled "Spinach and Ricotta Ravioli" and was assured it contained no meat. I bit into it only to find it was pork. When I raised this issue with the head chef, he completely dismissed it and told me the hotel simply "does not cater for vegetarians."
At breakfast, basic hygiene is ignored. Staff poured vegetarian omelettes directly onto griddles covered in bacon grease and black pudding fat, and when I pointed this out, they were unhelpful and dismissive. Most nights, there were no viable vegetarian hot choices beyond plain salad leaves and bread. Paying for half-board here was a complete waste of money, and having only two toasters for a 500-guest hotel meant constant queues every morning.
The lack of customer care was shocking. Our son has epilepsy (which triggers seizures while eating) as well as cerebral palsy. We politely asked the door supervisor to reserve a quiet corner table so our son could dine with dignity without adults and children staring at him. They flatly refused, despite reserving tables for other guests right in front of us. The complete lack of basic human empathy was appalling.
The hotel itself is badly lagging behind. The rooms are completely stuck in the 1990s, tired, and in dire need of refurbishment. 75% of the main pool is over two metres deep, cramming all adults and children into one tiny shallow corner, and the pool steps were broken for our entire stay. On top of that, you have to deal with endless sunbed reserving with towels from first thing in the morning, steep €14 a night parking, and only two painfully slow lifts for 500 guests, meaning you spend half your time waiting for full lifts to pass.
The noise is constant with blaring music every night until midnight that makes sea-view beds and windows vibrate, and the gym is an absolute joke, charging €6 a day for dated equipment, weights only up to 5kg, and a single treadmill.
Special mention to Betty at dinner, the chambermaids, and the animation team (Toni and Molly) who were all brilliant. However, hotel management, kitchen leadership, and guest relations are completely unfit for purpose. Save your money and book elsewhere.
The food management is non-existent and dangerous if you have any dietary needs. I explicitly asked the chef prior to eating a pasta dish labeled "Spinach and Ricotta Ravioli" and was assured it contained no meat. I bit into it only to find it was pork. When I raised this issue with the head chef, he completely dismissed it and told me the hotel simply "does not cater for vegetarians."
At breakfast, basic hygiene is ignored. Staff poured vegetarian omelettes directly onto griddles covered in bacon grease and black pudding fat, and when I pointed this out, they were unhelpful and dismissive. Most nights, there were no viable vegetarian hot choices beyond plain salad leaves and bread. Paying for half-board here was a complete waste of money, and having only two toasters for a 500-guest hotel meant constant queues every morning.
The lack of customer care was shocking. Our son has epilepsy (which triggers seizures while eating) as well as cerebral palsy. We politely asked the door supervisor to reserve a quiet corner table so our son could dine with dignity without adults and children staring at him. They flatly refused, despite reserving tables for other guests right in front of us. The complete lack of basic human empathy was appalling.
The hotel itself is badly lagging behind. The rooms are completely stuck in the 1990s, tired, and in dire need of refurbishment. 75% of the main pool is over two metres deep, cramming all adults and children into one tiny shallow corner, and the pool steps were broken for our entire stay. On top of that, you have to deal with endless sunbed reserving with towels from first thing in the morning, steep €14 a night parking, and only two painfully slow lifts for 500 guests, meaning you spend half your time waiting for full lifts to pass.
The noise is constant with blaring music every night until midnight that makes sea-view beds and windows vibrate, and the gym is an absolute joke, charging €6 a day for dated equipment, weights only up to 5kg, and a single treadmill.
Special mention to Betty at dinner, the chambermaids, and the animation team (Toni and Molly) who were all brilliant. However, hotel management, kitchen leadership, and guest relations are completely unfit for purpose. Save your money and book elsewhere.
Hotel response
Comment: 3 Aug 2026
Dear guest,
Thank you for taking the time to rate your experience with us. We would like to inform you that at the Servigroup La Zenia hotel, strict hygiene and food safety measures are in place. The health authorities carry out regular inspections, during which no issues have been detected. Similarly, the kitchen facilities are inspected, and tests are carried out on food, surfaces and food-handling staff, all of which have been found to be in order. Proof of this is the strict control we exercise over food served directly at the table, including the relevant protocol for gluten-free menus, requested by guests with food intolerances and coeliac disease. For the safety of our guests, dishes are prepared in accordance with strict quality controls and all the health and safety requirements set out in current Spanish regulations. Furthermore, we offer a wide variety of dishes to suit our guests’ different tastes, providing a first-class culinary experience. We are sorry to hear that your experience at our hotel did not meet your expectations; we understand that preferences and tastes regarding food are subjective matters for each guest. However, this does not reflect the quality or food safety standards of our hotel chain. Nevertheless, we will take your comments on board and pass them on to the relevant departments for follow-up and to assess possible improvements.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
Thank you for taking the time to rate your experience with us. We would like to inform you that at the Servigroup La Zenia hotel, strict hygiene and food safety measures are in place. The health authorities carry out regular inspections, during which no issues have been detected. Similarly, the kitchen facilities are inspected, and tests are carried out on food, surfaces and food-handling staff, all of which have been found to be in order. Proof of this is the strict control we exercise over food served directly at the table, including the relevant protocol for gluten-free menus, requested by guests with food intolerances and coeliac disease. For the safety of our guests, dishes are prepared in accordance with strict quality controls and all the health and safety requirements set out in current Spanish regulations. Furthermore, we offer a wide variety of dishes to suit our guests’ different tastes, providing a first-class culinary experience. We are sorry to hear that your experience at our hotel did not meet your expectations; we understand that preferences and tastes regarding food are subjective matters for each guest. However, this does not reflect the quality or food safety standards of our hotel chain. Nevertheless, we will take your comments on board and pass them on to the relevant departments for follow-up and to assess possible improvements.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
Excellent location
Urbanización La Zenia, s/n, Orihuela, 03189, Spain|26.3 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Hotel Servigroup La Zenia 4 Sup: FAQs
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