Hanyuan Hotel

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Fast facts

Check in from:	14:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Fitness centre

Restaurant

Non-smoking

More about Hanyuan Hotel

Hanyuan Hotel

Location A great hotel to have a nice rest before long walks around the city. Hotel «Hanyuan Hotel» is located in Nanjing. This hotel is located in 6 km from the city center.At the hotel You can stop by the bar. It’s time to have a nice meal! Stop by the restaurant. Specially for tourists who travel by car, there’s a parking zone. Guests who love doing sports will be able to enjoy a gym. Accessibility: there is an elevator/lift. At the guests’ disposal, there’s also a laundry and a concierge.

Reviews from

Mentioned by travellers

Family traveller

Comment: 16 Feb 2023

The room is clean and tidy, the size is moderate, the facilities are complete, and the service is good

Hotel response

Comment: 22 Feb 2023

Dear guest, hello! Thank you very much for your support and recognition of the hotel. Hanyuan looks forward to your coming again! I wish you a good mood every day!

Family traveller

Comment: 29 Nov 2023

I booked Hanyuan because it is within walking distance to my folks home. And my grandma used to work at Nanjing Agricultural University, which the hotel is affiliated with. I read others’ reviews and knew it is an old facility. I did not have unrealistic expectations.
We arrived late at night. Taxi driver dropped us off at the side entrance that has numerous stairs to the door. We had lots of luggage. As we got out of the cab, we saw some staff member in the lobby looking out. Instead of coming out to help us, he walked away. My husband, myself and our seven year old all carried/dragged multiple items up the stairs to get into the hotel lobby.
We checked in and decided that we would need to add a bed for the kid. House keeping came quickly to set up the bed but was reluctant to provide pillows for the additional bed. I had to repeatedly ask before they agreed to bring an extra pillow. Don’t understand why there is such resistance to equip the additional bed with pillow- after all, we did pay for the additional bed.
Everything else was pretty good during our first three-day-stay. We then went away to visit families elsewhere for a week before coming back to this hotel.
This time, our car drove onto the ramp at the front entrance. As soon as we entered the building, lobby manager came to offer us help. He helped us deliver luggage to our room. We are very appreciative of his assistance.
We ran into some issues at the front desk this time. They asked for our passports again and took our pictures for a second time. When I mentioned that we were just here a week ago and all information was taken already, we were told that all information has been erased as we checked out. When we checked in/out the first time, we informed front desk that we were making the hotel our base camp and will be coming in and out a few times. It’s strange that they would delete our information and redo everything all over again.
Again we need to add a bed. House keeping brought a roller bed which has a stained mattress pad. I asked them to bring a clean one, they said they could not. They said they didn’t have any clean pads. They said the only option is to remove the pad and put the sheets directly on the mattress. They further suggested that since the sheet is clean, dirty pad doesn’t matter and that every mattress pad under bed sheets has urine stains. His words made my stomach turn but I was too tired to fight so they went ahead put sheets on top of the mattress pad that has a big yellow stain. Again I asked for pillows for the additional bed, they refused at first, upon my insistence, they agreed to bring pillows. They also took out a blanket from the cabinets under television and put it on the bed.
When the seven year old was ready for bed, I opened the blanket and realized it’s cover is dirty. It’s dusty and has multiple stings of hair on it. I called house keeping, a lady quickly bought over a clean duvet cover for the blanket but refused to take away the dirty one. She insisted that we keep the dirty duvet in the closet. I did not understand her rationale but there isn’t anything I can do. So that dirty duvet cover stayed in the closet.
Maybe I should not have come back to this hotel.

Hotel response

Comment: 1 Dec 2023

Distinguished Guests: Hello! Thank you for staying in Hanyuan Hotel, your evaluation is very important to us, for the problems you raised, we will look at and actively deal with: the hotel will strengthen staff service awareness, improve hotel facilities; Thank you for your favor to Hanyuan Hotel, look forward to your next visit, we will provide you with better service!

Traveller response

Comment: 29 Nov 2023

The hotel room is big, breakfast is good.

Solo traveller

Comment: 24 Jun 2023

Accuracy of pictures and actual
Location convenient if on that side of town
Service was good
Missed breakfast so can't say anything

Hotel response

Comment: 6 Jul 2023

Dear Guest: Thank you to stay Hanyuan Hotel.we will continue to provide quality service and look forward to and welcome your presence again!

Other

Comment: 26 Dec 2022

It costs more than 900 yuan to stay for two nights, the air conditioner is still broken and cannot be used, and it is useless to find customer service!

Other

Comment: 21 Sep 2022

The breakfast is good, and as a university student of South University of Technology, it is still a very affordable hotel

Hotel response

Comment: 28 Sep 2022

Dear guest, thank you for your recognition of us. Every requirement of our customers is our way forward. We must work harder and look forward to the next trip, we can create more perfect services for you. wish you a happy life!