Ingenia Holidays Sydney Hills
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Non-smoking
Pets allowed
More about Ingenia Holidays Sydney Hills
Ingenia Holidays Sydney Hills
Ingenia Holidays Sydney Hills is set in Dural and features a tennis court. Boasting a shared kitchen, this property also provides guests with a terrace. Free WiFi is available and private parking can be arranged at an extra charge.
Reviews from 
Anonymous traveller
Comment: 21 May 2026
Stayed in: May 2026
Everything was perfect. Lady at reception was kind and helpful
Family traveller
Comment: 14 Dec 2025
Stayed in: Dec 2025
Don’t bother. False advertising.
We recently stayed in a Rosella cabin with separate ensuite for 3 nights whilst visiting family pre Christmas. We’d planned to have a relaxing weekend spent mostly at the caravan park, letting the kids swim and play at the park and in the games room, whilst us adults had a moment of peace in this busy season. We were on a budget and knew we weren’t booking a premier park but somehow we were still left disgusted and disappointed. In case anyone is considering staying here, I’ve included some details to help you decide if this place is right for you.
Cabin:
The cabin itself is newish, and it’s quite decent. The bedding and cabin were clean with basic tea and coffee provisions. I would happily stay in it again, for a single night as a stopping point on a longer journey.
Ensuite:
The bathroom is many, many decades old. There are cracked tiles, rusty towel rails, with a floor so old that you’d have no idea if it were clean or dirty, and no bench space to sit clothes. It just feels ‘ick’. It would be ick if it were the camp bathrooms and it’s even more nasty that it’s actually attached to a cabin. It now makes sense as to why there were no photos of it online. Even if the rest of the park were great, I wouldn’t stay here again simply because of the ensuite facilities.
Pool:
The pool was green. There was a guy cleaning it on the first morning after we arrived but you’d be safer swimming in a stagnant swamp. The pool remained green the 3 days we were there.
Park:
There is a park but it is quite small and the equipment is really suited more for young children (not my primary aged kids for reference). But young children can’t play in there because there is rubbish and random old chairs throughout it. When your kids say “that’s filthy”, you know it’s bad.
Games room:
My kids were super excited for this. Sadly of the 4 electronic ‘games’ in here (2 arcade games, air hockey and basketball), only 1 worked intermittently. I will say that the Giant Connect 4 and the TV worked fine.
Tennis court:
The only facility in great condition. I didn’t look into whether we could hire racquets from reception.
Camp bathrooms:
These are actually decent. I would use them over my cabin ensuite without a doubt. They’ve been renovated and were clean and tidy.
General:
This park is heavy on permanent or long term residents which would be fine but so many of their homes are filthy with old rubbish, couches etc dumped out the front for you to walk past. Rubbish bins overflow. Picnic tables are filthy.
Overall impression:
This park gives the impression that it is owned independently in the middle of nowhere, and going broke, not that it is actually an Ingenia park, associated with Big 4. They should be ashamed to have this in their property portfolio and the managers should be ashamed of themselves for taking families’ hard earned money but not delivering the advertised product. There is clearly no pride in this park, no love, and the bare minimum money and effort put into it. We are beyond disappointed with our 3 night stay and ended up spending hundreds more dollars than planned, just to entertain our kids because Ingenia can’t or won’t maintain their facilities. I will not return and nor will my family.
Cabin:
The cabin itself is newish, and it’s quite decent. The bedding and cabin were clean with basic tea and coffee provisions. I would happily stay in it again, for a single night as a stopping point on a longer journey.
Ensuite:
The bathroom is many, many decades old. There are cracked tiles, rusty towel rails, with a floor so old that you’d have no idea if it were clean or dirty, and no bench space to sit clothes. It just feels ‘ick’. It would be ick if it were the camp bathrooms and it’s even more nasty that it’s actually attached to a cabin. It now makes sense as to why there were no photos of it online. Even if the rest of the park were great, I wouldn’t stay here again simply because of the ensuite facilities.
Pool:
The pool was green. There was a guy cleaning it on the first morning after we arrived but you’d be safer swimming in a stagnant swamp. The pool remained green the 3 days we were there.
Park:
There is a park but it is quite small and the equipment is really suited more for young children (not my primary aged kids for reference). But young children can’t play in there because there is rubbish and random old chairs throughout it. When your kids say “that’s filthy”, you know it’s bad.
Games room:
My kids were super excited for this. Sadly of the 4 electronic ‘games’ in here (2 arcade games, air hockey and basketball), only 1 worked intermittently. I will say that the Giant Connect 4 and the TV worked fine.
Tennis court:
The only facility in great condition. I didn’t look into whether we could hire racquets from reception.
Camp bathrooms:
These are actually decent. I would use them over my cabin ensuite without a doubt. They’ve been renovated and were clean and tidy.
General:
This park is heavy on permanent or long term residents which would be fine but so many of their homes are filthy with old rubbish, couches etc dumped out the front for you to walk past. Rubbish bins overflow. Picnic tables are filthy.
Overall impression:
This park gives the impression that it is owned independently in the middle of nowhere, and going broke, not that it is actually an Ingenia park, associated with Big 4. They should be ashamed to have this in their property portfolio and the managers should be ashamed of themselves for taking families’ hard earned money but not delivering the advertised product. There is clearly no pride in this park, no love, and the bare minimum money and effort put into it. We are beyond disappointed with our 3 night stay and ended up spending hundreds more dollars than planned, just to entertain our kids because Ingenia can’t or won’t maintain their facilities. I will not return and nor will my family.
Hotel response
Comment: 15 Dec 2025
Hi Erin,
Thank you for sharing such detailed feedback. We are truly sorry your stay fell short of expectations and appreciate you noting the cabin cleanliness and camp bathrooms.
Our team strives to provide a welcoming, well-maintained experience for every guest. We regret that this was not your impression.
We value your perspective and the time you took to outline your visit. We hope to have the chance to better reflect our standards in the future.
Kind Regards,
Lilly from Ingenia Holidays, Guest Experience Officer
Thank you for sharing such detailed feedback. We are truly sorry your stay fell short of expectations and appreciate you noting the cabin cleanliness and camp bathrooms.
Our team strives to provide a welcoming, well-maintained experience for every guest. We regret that this was not your impression.
We value your perspective and the time you took to outline your visit. We hope to have the chance to better reflect our standards in the future.
Kind Regards,
Lilly from Ingenia Holidays, Guest Experience Officer
Anonymous traveller
Comment: 28 May 2026
Stayed in: May 2026
Has all the amenities you need with external bathroom next to the building
Anonymous traveller
Comment: 14 Jan 2026
Stayed in: Jan 2026
not alot around
take aways close by
need curtains in cabins in kids rooms so they not awake with first light at 5,
office hrs could be better as five of us one little milk ran out of stuff needs daily top up otherwise great place park clean tidy people staff friendly all amenties clean
take aways close by
need curtains in cabins in kids rooms so they not awake with first light at 5,
office hrs could be better as five of us one little milk ran out of stuff needs daily top up otherwise great place park clean tidy people staff friendly all amenties clean
Anonymous traveller
Comment: 31 May 2026
Stayed in: May 2026
Was clean and comfortable, suited our needs
Very good location
269 New Line Rd, Dural, 2158, Australia|1.87 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Pets allowed with an extra charge
For all purchases in the hotel, credit card payments are subject to additional charges, please contact the hotel for details.
Please contact the hotel for details about adding extra beds.
Ingenia Holidays Sydney Hills: FAQs
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