The Grand Burstin Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets allowed free of charge |
Amenities
Wi-Fi
Parking
Pool
Fitness centre
Front desk 24 hour
Restaurant
More about The Grand Burstin Hotel
The Grand Burstin Hotel
Overlooking Folkestone Harbour, the Grand Burstin Hotel enjoys a prime seafront location with views across the English Channel.
Reviews from 
Couple
Comment: 5 Sep 2026
Stayed in: Sep 2026
Can't judge all what is read in reviews
Great view of harbour. Spacious room and clean. Very good food .Good entertainment enjoyed bingo and quiz .Very polite staff and happy to help.Good location nice town would stay again recommend for price .Have seen negative reviews but what I experienced was good obviously not the savoy but definitely a good place to stay. Well done
Family traveller
Comment: 31 Aug 2026
Stayed in: Aug 2026
I do not recommend
What a great location for a hotel.
Unfortunately everything else let this hotel down. Our room was on the 1st floor, I don’t think this matters because the whole hotel smelled of cannabis especially in the hallways to the rooms. Our toilet was blocked on entry and toilet roll and bits were overflowing onto the bathroom floor. There was what appeared to be human excrement on the bedroom floor and on a seat, like someone sat there without cleaning themselves after using the toilet. The shower had no hot water which every way you turned the tap and the water in the sink would give you third degree burns just by looking at it! The money has been spent on a great looking function suite for bingo and entertainment and the rooms are still stuck in the 70s
I have been in contact with the hotel who promised to investigate and reply and I’m still waiting over two weeks later!
The only silver lining (or brown and beige for this hotel) is that a lovely member of staff gave us a key for a room across the hotbox hall to use another toilet and shower.
Unfortunately everything else let this hotel down. Our room was on the 1st floor, I don’t think this matters because the whole hotel smelled of cannabis especially in the hallways to the rooms. Our toilet was blocked on entry and toilet roll and bits were overflowing onto the bathroom floor. There was what appeared to be human excrement on the bedroom floor and on a seat, like someone sat there without cleaning themselves after using the toilet. The shower had no hot water which every way you turned the tap and the water in the sink would give you third degree burns just by looking at it! The money has been spent on a great looking function suite for bingo and entertainment and the rooms are still stuck in the 70s
I have been in contact with the hotel who promised to investigate and reply and I’m still waiting over two weeks later!
The only silver lining (or brown and beige for this hotel) is that a lovely member of staff gave us a key for a room across the hotbox hall to use another toilet and shower.
Hotel response
Comment: 1 Sep 2026
Dear Guest,
Thank you for taking the time to leave your review. We are very sorry to read about your experience and sincerely apologise that your stay fell so far below the standards we strive to provide.
We are particularly concerned by the issues you have described regarding the condition and cleanliness of your room, the blocked toilet, the lack of hot water and the odour you encountered. We appreciate how unacceptable this must have been and are sorry for the distress and inconvenience caused.
We are pleased that a member of our team was able to assist by providing access to alternative bathroom facilities, although we fully recognise this was not an acceptable solution to the problems you experienced.
Your comments have been shared with the relevant departments so that the concerns you have raised can be fully investigated and addressed as part of our ongoing commitment to improving the guest experience.
Thank you again for bringing these matters to our attention.
Kind regards,
Management Team
Thank you for taking the time to leave your review. We are very sorry to read about your experience and sincerely apologise that your stay fell so far below the standards we strive to provide.
We are particularly concerned by the issues you have described regarding the condition and cleanliness of your room, the blocked toilet, the lack of hot water and the odour you encountered. We appreciate how unacceptable this must have been and are sorry for the distress and inconvenience caused.
We are pleased that a member of our team was able to assist by providing access to alternative bathroom facilities, although we fully recognise this was not an acceptable solution to the problems you experienced.
Your comments have been shared with the relevant departments so that the concerns you have raised can be fully investigated and addressed as part of our ongoing commitment to improving the guest experience.
Thank you again for bringing these matters to our attention.
Kind regards,
Management Team
Anonymous traveller
Comment: 11 Sep 2026
Stayed in: Sep 2026
The location of the hotel and the friendly staff make this hotel as otherwise it is pretty poor standard in all other areas. The beds are old and very uncomfortable and very small double beds. The bathrooms are tiny too. Rooms and rest of hotel in general very rundown and in serious need of renovation, certainly for what they charge. Breakfast was average.
Anonymous traveller
Comment: 7 Sep 2026
Stayed in: Sep 2026
Massive hotel, lots of older customers but all enjoying themselves. Big bars.
Very bad down side! no hot water in the morning!!
Very bad down side! no hot water in the morning!!
Couple
Comment: 4 Sep 2026
Stayed in: Aug 2026
AVOID AT ALL COSTS
The whole experience was awful! If I could score it lower I would. Firstly we wasn’t expecting much from the price but room 1 had no hot water and no electricity to the plug sockets, staff were understanding and moved us to another room on the 11th floor, where we found the 1 lift to get us there had broken down. We then managed to speak to the manager who moved us again back to our previous room with no electricity and said we’d have to just wait until they could repair it! Obviously unhappy as we’d now missed our anniversary dinner reservations we asked for a full refund and booked a different hotel. The duty manager agreed to this and added he’d leave a note on their system, fast forward to 2 weeks later and no refund, booking.com got involved and have since advised they couldn’t reach an agreement with the hotel. My advice is to stay elsewhere and pay the little extra!
AVOID AVOID AVOID
AVOID AVOID AVOID
Location
The Harbour, Folkestone, CT20 1TX, United Kingdom|1.17 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
10:00
Good to know
Pets allowed free of charge
Please contact the hotel for details about adding extra beds.
The Grand Burstin Hotel: FAQs
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