Carlton Hotel

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Fast facts

Check in from:	14:00
Check out before:	11:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Front desk 24 hour

Restaurant

Non-smoking

Laundry

More about Carlton Hotel

Carlton Hotel

Close to Ayr and Prestwick town centres, The Carlton Hotel has stylish rooms with free Wi-Fi, and a bar and restaurant. Glasgow Prestwick International Airport is a 5-minute car journey away.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 18 Jul 2026

Stayed in: Jul 2026

Well presented and clean hotel, staff polite and friendly. Amenities good. Hotel room finished to a high standard

Anonymous traveller

Comment: 12 Jul 2026

Stayed in: Jul 2026

We had a really lovely stay. Our rooms were spotlessly clean and very comfortable bed. The staff were amazing, friendly and helpful. Breakfast was really nice, full English was fresh, hot and tasty. Great options with cereal, fruit, toast, pastries which we enjoyed. The bar was great and because we had lovely weather we were able to sit at the patio area. We used the bus to get into town and the bus stop was right outside the hotel. We will definitely return and have already recommended to family and friends to visit the hotel.

Couple

Comment: 3 Jul 2026

Stayed in: Jun 2026

Will not be back

Staff need to get their act together as far as customer service is concerned. Stood at reception for 5mins whilst the receptionist talked to another customer about nothing to do with hotel questions. I just walked away in the end and left them still talking rubbish. On another occasion we went for breakfast the waitress led us to are table then never came back we left after 10mins

Hotel response

Comment: 12 Jul 2026

Hi Vacation34435872804,
Thank you for taking the time to share your feedback. I'm very sorry to read that your experience did not meet your expectations.
I was disappointed to read your comments regarding both our reception and breakfast service. While I appreciate that you felt you waited too long to be acknowledged , our reception team must ensure that every guest they are assisting receives their full attention and service, regardless of the nature of their enquiry. That said, we do recognise the importance of acknowledging waiting guests and communicating expected wait times, and I'm sorry if this was not your experience.
I also sincerely apologise for your breakfast experience on a previous visit. Being shown to your table and then feeling forgotten is certainly not the level of service we aim to provide. Your comments have been shared with both our reception and restaurant teams so that we can review these situations and reinforce the attentive service our guests should always receive.
We genuinely value all feedback, as it helps us improve, and I regret that we did not leave you with a more positive impression. I do hope you might consider giving us another opportunity in the future to demonstrate the high standards of hospitality we strive to deliver.
Kind Regards
Kirsti Davies
Operations Manager

Anonymous traveller

Comment: 22 Jun 2026

Stayed in: Jun 2026

Overall pretty good. We ordered in restaurant, brought us the wrong meal, waited again. No explanation for the extended wait. Breakfast was very good, exceeded our expectations.

Anonymous traveller

Comment: 16 Jun 2026

Stayed in: Jun 2026

A spacious room, very well-equipped—it even had an electric kettle with coffee and cookies, an iron and ironing board (a pleasant surprise in the form of a large TV), a small coffee table with two comfortable armchairs, and a really comfortable large bed.
A clean bathroom with a shower and a large bathtub.
Breakfast deserves its own section—it seems the kitchen here is top-notch.
The staff, whether at the front desk or the waitresses serving breakfast, were friendly, smiling, and helpful.

Very good location

4.4

187 Ayr Road, Prestwick, KA9 1TP, United Kingdom|1.28 km from city centre

Check in and check out

Check in from:

14:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cots

2 years old and under

356,146 ₫ (GBP10) per person per night

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

English breakfast

Breakfast times

07:30 - 10:00 from Monday to Friday, 08:00 - 10:00 from Saturday to Sunday

Important information from the hotel

Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a bank card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply

Accepted payment methods

This hotel accepts the following payment methods:

Cash