Casa Valentina
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Fast facts
Check in from: | 15:30 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
More about Casa Valentina
Casa Valentina
Situated within 1.3 km of Palazzo Te and 200 metres of Rotonda di San Lorenzo, Casa Valentina features rooms with air conditioning and a private bathroom in Mantova.
Comment: 13 May 2025
Stayed in: May 2025
MOST TERRIBLE EXPERIENCE
Comment: 6 Jan 2025
Stayed in: Jan 2025
Don't go.
Comment: 9 Aug 2024
Stayed in: Jul 2024
Never answered or showed up, never refunded!
Basically a scam given I paid via booking.com and was then left outside a locked door for hours ringing and whatsapping and emailing and ringing again to try and check in. Been over two weeks and still waiting for a call back or response to all my messages asking for help, so luckily I did not hold my breath. Still looking for a refund and customer service is basically a robotic response which basically gives the the host contact number. That being the contact number who has yet to answer.
Outside of the money this is truly an awful thing to do to someone, cancelling is one thing but just ignoring someone and leaving them without anywhere to sleep (concert night in Mantova so literally nothing left), horrible person, horrible place.
Comment: 5 Jan 2024
Stayed in: Jan 2024
Terrible service, not recommended.
Comment: 4 Dec 2023
Stayed in: Dec 2023
Very bad experience. They don't have the faintest idea of what a B&B is and how to run it.
I was there on Saturday 2 December 2023
Paid 80 euros in advance by bank transfer, contrary to what is written on the website, i.e. 60 euros, since on the weekend, according to them, there is no one in the structure.
I would like to point out that there is no lift in the structure and the stairs are steep. But the owner does not mention the absence of an elevator.
As soon as I arrived on the 3rd floor, I encountered the first problems. Bathroom lights that work intermittently, TV remote control not working as the batteries were oxidized, and to end the evening, the boiler broke down after 2 minutes of hot water. I send a message immediately hoping to receive a response from the owner, but nothing. The next day after having washed myself again with cold water, I go out to have breakfast and then leave the accommodation. Once I leave the facility, I send another message to the owner telling him that I wasn't happy at all, also sending him a photo of the boiler display complete with the error code.
Among other things, I also caught a good flu with cough and cold.
Furthermore, I obviously had breakfast outside at my own expense, not to mention the total absence of a receipt or invoice for the booking.
In other B&Bs in the center of Mantua I pay half the price, I always find perfect accommodation and comforts of all kinds, breakfast included.
Don't be fooled by the word "suite" that appears on the entrance door, it's all appearance, they don't even have the idea of suites.
For the same amount you can stay in a hotel, so you are sure that you have 24-hour assistance.
To conclude, I noticed that they read the messages, but they had neither the education nor the respect to respond.
For my advice stay away from this place.
I definitely won't go back there again.
Very good location
Via Pescheria 6, Mantova, 46100, Italy|0.56 km from city centre
Check in and check out
Check in from:
15:30
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
