DoubleTree by Hilton Heyuan
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about DoubleTree by Hilton Heyuan
DoubleTree by Hilton Heyuan
Situated in Heyuan, DoubleTree by Hilton Heyuan features a terrace, restaurant, bar, and free WiFi. The property has a seasonal outdoor pool, indoor pool, fitness centre and garden.
Reviews from 
Anonymous traveller
Comment: 23 Jun 2025
Stayed in: Jun 2025
This hotel is great! Upon arrival, the concierge opens the car door for you to take your luggage. Check-in was smooth and quick. The front desk also prepared warm cookies. There was lemonade and black tea and some snacks in the lobby as a welcome drink. The room was great. We booked two connecting rooms, which is convenient for family living. The only thing that needs improvement is that the air conditioning seems strange. No matter how I set the air conditioning in one room, it is not cool enough, and no matter how I set it in the other room, it is freezing cold. Because there are children staying, I asked the front desk for a bed guard. Later, the child had a fever and borrowed a thermometer. The hotel's buffet breakfast and dinner are actually quite average, with a lot of variety, but the taste is not very delicious.
Anonymous traveller
Comment: 29 Aug 2026
Stayed in: Jul 2026
We have stayed at this DoubleTree by Hilton before, including around the time it first opened, so unfortunately the difference today is quite noticeable.
The hotel seems to have gone downhill considerably over the years. The rooms and common areas do not appear to be maintained to the standard we would expect from a DoubleTree by Hilton. Our room also had a very strong and unpleasant smell, which made the stay much less comfortable.
The service was also disappointing. Communication in English was extremely difficult, and overall the level of service did not feel comparable to what we experienced when the hotel first opened.
For a hotel carrying the DoubleTree by Hilton name, we expected a much higher standard. At this point, it feels more comparable to an average local hotel, and in some aspects even below that level. Considering our previous positive experiences here, it was disappointing to see how much the property has changed. Unfortunately, in its current condition, we would probably not choose to stay here again.
The hotel seems to have gone downhill considerably over the years. The rooms and common areas do not appear to be maintained to the standard we would expect from a DoubleTree by Hilton. Our room also had a very strong and unpleasant smell, which made the stay much less comfortable.
The service was also disappointing. Communication in English was extremely difficult, and overall the level of service did not feel comparable to what we experienced when the hotel first opened.
For a hotel carrying the DoubleTree by Hilton name, we expected a much higher standard. At this point, it feels more comparable to an average local hotel, and in some aspects even below that level. Considering our previous positive experiences here, it was disappointing to see how much the property has changed. Unfortunately, in its current condition, we would probably not choose to stay here again.
Couple
Comment: 23 Mar 2025
Our second stay at this hotel. Great location and clean room. We would like to thank Tiger at the Front Desk for his help and organizing the cake for us this time round 😃
Hotel response
Comment: 24 Mar 2025
Dear guests, thank you for choosing DoubleTree by Hilton Heyuan. We are glad to know that your visit is another satisfying stay. We are honored to receive your recognition of Tiger service at the Front Desk. All of our Hilton team members are passionate about providing excellent service. We look forward to serving you again in the future.
Anonymous traveller
Comment: 15 Dec 2024
Stayed in: Dec 2024
The staff are polite and efficient. The room is clean and comfortable.
Family traveller
Comment: 31 Aug 2024
The hotel is simply amazing! It’s really 5 stars Hotel ⭐️⭐️⭐️⭐️⭐️ The managers Kelvin and Ivan are a very polite person. At the restaurant, David, May, the manager Leo, and all the staffs are impeccable. The room is clean, new, good smells, perfect cleaning in all the hotel. Our family are so happy with the treatment. Breakfast delicious and also dinner buffet with so fresh meat and all. We extended 2 days more just because of all the things and the people kindness that the Hotel can offer. We gonna be back in this Hotel for sure and indicate all our friends. Thank you all for everything and perfect treatment.
Hotel response
Comment: 2 Sep 2024
Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful staying experience with us. We sincerely thank you for your appreciation of hotel environment, DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to DoubleTree by Hilton Heyuan. Thank you once again for your support. with Best Regards.
Excellent location
No. 123 Yuewang Avenue, Yuancheng, 517000, China|4.04 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Children can sleep in the room for free. No extra bed provided.
Please contact the hotel for details about adding extra beds.
DoubleTree by Hilton Heyuan: FAQs
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