Hotel Friends Essen Zeche Zollverein
+ 44
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Quầy lễ tân 24 giờ
Nhà hàng
Khu vực không hút thuốc
Tìm hiểu thêm về Hotel Friends Essen Zeche Zollverein
Hotel Friends Essen Zeche Zollverein
Nằm ở Essen, cách Bảo tàng Ruhr Museum chưa đến 1 km, hotel friends Essen Zeche Zollverein cung cấp chỗ nghỉ có phòng chờ chung, chỗ đậu xe riêng, sân hiên và nhà hàng.
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 19 thg 6, 2026
Ngày ở: thg 6 2026
Amazing stay, great room (though ’window’ into the bathroom should have an option to cover it), very clean, helpful staff. Highly recommended.
Du lịch với cả gia đình
Ngày nhận xét: 4 thg 7, 2026
Ngày ở: thg 6 2026
Disappointing customer service: charging for nearly empty consumable items
We were at the Hotel Friends Zeche Zollverein in Essen with a group of around 16 people for two nights. During our stay, we not only paid for the rooms but also generated significant revenue for the hotel through food and numerous drinks.
It was all the more disappointing how a small matter was handled at the end of our stay. In the rooms, there were small, non-fixed, and non-refillable liquid soap dispensers. These seemed like standard consumable or personal care items provided to guests, which is why we assumed that—similar to small shampoo or shower gel bottles—they were intended for use. The dispensers were also nearly empty and contained only a minimal amount of soap.
Despite these circumstances, we were charged in full for two of these soap dispensers. Even more disappointing, however, was the communication. Instead of showing understanding for the misunderstanding or finding an accommodating solution, we were told multiple times that we were legally and lawfully in the wrong. Our arguments that, from our perspective, these were normal consumable items and not refillable dispensers that are a permanent part of the room equipment were not addressed at all.
It is not about the amount of money for us, but about how guests are treated. With a group of 16 people who generated significant revenue at the hotel within two days, we would have expected significantly more accommodation and appreciation. Instead, we got the impression that the hotel preferred to insist on the demand rather than find a customer-friendly solution.
It was particularly disappointing for us that two older people from our group—our grandparents—ultimately had to pay the bill. Both had been guests of the hotel before and did not want to let the situation escalate unnecessarily. Instead of taking these circumstances into account and finding an accommodating solution, the hotel stuck to its demand. This gave us the impression that the hotel relied on the fact that older guests are more likely to avoid a discussion and would rather pay the amount. We find this approach very strange and anything but customer-oriented.
It is a shame, because the stay itself was pleasant. However, the handling of this complaint has left a lasting negative impression. For this reason, we unfortunately cannot recommend the hotel in terms of customer service and complaint management.
It was all the more disappointing how a small matter was handled at the end of our stay. In the rooms, there were small, non-fixed, and non-refillable liquid soap dispensers. These seemed like standard consumable or personal care items provided to guests, which is why we assumed that—similar to small shampoo or shower gel bottles—they were intended for use. The dispensers were also nearly empty and contained only a minimal amount of soap.
Despite these circumstances, we were charged in full for two of these soap dispensers. Even more disappointing, however, was the communication. Instead of showing understanding for the misunderstanding or finding an accommodating solution, we were told multiple times that we were legally and lawfully in the wrong. Our arguments that, from our perspective, these were normal consumable items and not refillable dispensers that are a permanent part of the room equipment were not addressed at all.
It is not about the amount of money for us, but about how guests are treated. With a group of 16 people who generated significant revenue at the hotel within two days, we would have expected significantly more accommodation and appreciation. Instead, we got the impression that the hotel preferred to insist on the demand rather than find a customer-friendly solution.
It was particularly disappointing for us that two older people from our group—our grandparents—ultimately had to pay the bill. Both had been guests of the hotel before and did not want to let the situation escalate unnecessarily. Instead of taking these circumstances into account and finding an accommodating solution, the hotel stuck to its demand. This gave us the impression that the hotel relied on the fact that older guests are more likely to avoid a discussion and would rather pay the amount. We find this approach very strange and anything but customer-oriented.
It is a shame, because the stay itself was pleasant. However, the handling of this complaint has left a lasting negative impression. For this reason, we unfortunately cannot recommend the hotel in terms of customer service and complaint management.
Cặp đôi
Ngày nhận xét: 13 thg 9, 2025
Ngày ở: thg 9 2025
Never got there
We booked this hotel as part of a road trip to the artic circle. The room was booked a couple of months before. We have emails from the hotel stating clearly our reservation was GUARANTEED. The email states that twice. 48 before arrival the hotel emailed to tell us that they were exercising a clause in their T&C that enables them to cancel a guaranteed reservation and cancelled our reservation. Don’t book this hotel if you rely on guaranteed reservations.
Khách đi công tác
Ngày nhận x ét: 26 thg 6, 2025
Ngày ở: thg 6 2025
Fine hotel with industrial history
The hotel is located directly at the Zollverein colliery. The ambience is steeped in history and you are immediately amazed by the surroundings.
The house has been stylishly and accurately decorated.
The rooms are tastefully decorated and everywhere you are reminded of the hard work in the Zollverein colliery.
The bathroom is superb. The cleanliness is just as good.
You will be welcomed very friendly at the reception.
The breakfast is very rich and the choice very wide. The price-performance ratio is right.
This hotel in this location can be highly recommended by me.
The house has been stylishly and accurately decorated.
The rooms are tastefully decorated and everywhere you are reminded of the hard work in the Zollverein colliery.
The bathroom is superb. The cleanliness is just as good.
You will be welcomed very friendly at the reception.
The breakfast is very rich and the choice very wide. The price-performance ratio is right.
This hotel in this location can be highly recommended by me.
Du lịch với cả gia đình
Ngày nhận xét: 15 thg 12, 2024
Ngày ở: thg 7 2024
A very cool and comfy property near Gelsenkirchen arena.
1. Check-in/Check-out: 5/5
Straightforward and friendly.
2. Rooms (cleanliness, amenities) 5/5
Spotless. Comfy. Nice.
3. On-premise restaurants: 5/5
Breakfast was plentiful and tasty.
4. Pool area: n/a
5. Service: 5/5
Notes:
A few interesting observations for the property.
There were…no fridge no phone and no safe in the room. Deliberate choice by the hotel, when asked about it.
It is located right in the middle of a UNESCO site. The coal mine was right there and now you can explore the site and a museum. Hotel’s decoration shows that as well. The interior design is very cool and modern. From the color choices to lighting to furniture, it is a very cozy property throughout.
The highlight of our trip, however, was to see the dancer of the TS, apparently they were staying here as well, at least half of them. My kiddo was star struck.
Overall weighted score: 5.0 out of 5.0
Would we come back? Yes and Yes, especially if you are going to Gelsenkirchen arena.
Straightforward and friendly.
2. Rooms (cleanliness, amenities) 5/5
Spotless. Comfy. Nice.
3. On-premise restaurants: 5/5
Breakfast was plentiful and tasty.
4. Pool area: n/a
5. Service: 5/5
Notes:
A few interesting observations for the property.
There were…no fridge no phone and no safe in the room. Deliberate choice by the hotel, when asked about it.
It is located right in the middle of a UNESCO site. The coal mine was right there and now you can explore the site and a museum. Hotel’s decoration shows that as well. The interior design is very cool and modern. From the color choices to lighting to furniture, it is a very cozy property throughout.
The highlight of our trip, however, was to see the dancer of the TS, apparently they were staying here as well, at least half of them. My kiddo was star struck.
Overall weighted score: 5.0 out of 5.0
Would we come back? Yes and Yes, especially if you are going to Gelsenkirchen arena.
Vị trí xuất sắc
Martin-Kremmer-Straße 1, Essen, Stadtbezirke VI, 45327, Đức|3,97 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
12:00
Thông tin nên biết
Cho phép mang theo thú cưng có thu phí
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Hotel Friends Essen Zeche Zollverein: Câu hỏi thường gặp
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