Hotel Les Ecrins
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 10:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Khu vực không hút thuốc
Bãi đỗ xe cho người có nhu cầu đặc biệt
Bộ dụng cụ sơ cứu
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Tìm hiểu thêm về Hotel Les Ecrins
Hotel Les Ecrins
Khách sạn Les Ecrins là chỗ nghỉ tự phục vụ nằm tại Brussels, cách Quảng trường Grand Place 700 m. Miễn phí Có thể truy cập Wi-Fi. Nơi nghỉ này cách Ga tàu Brussels-South 2,2 km, từ đó du khách có thể di chuyển đến các điểm đến quốc tế.
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 24 thg 8, 2024
Ngày ở: thg 8 2024
Friendliness, location and tranquility
We went with kids about 10 years old and they gave us two rooms. Great location, nothing from the Great Place. Very attentive and resolute. Quiet hotel. The room very spacious. Very friendly reception guy. Pending details.
Khách đi công tác
Ngày nhận xét: 20 thg 5, 2026
Ngày ở: thg 5 2026
Never again
After a 5 hour trip, I finally arrived at Les Écrins exhausted. All I wanted was to take a quick shower, relax, and lie down in a clean bed. I had booked the hotel while driving because I urgently needed a place to stay for the night, so I did not carefully study the exact room dimensions beforehand. Based on the photos online, the rooms appeared much more spacious and comfortable than they actually are in reality.
When I entered the room, I immediately noticed how small and cramped it felt, and the “double bed” was honestly barely suitable for two people. Still, after such a long journey, I tried to stay positive because at that point I simply needed a shower and some rest.
After taking a shower, I got into bed and immediately noticed multiple stains and hairs on the sheets and bedding. At that moment I completely lost trust in the hygiene of the room. When you arrive somewhere after hours of traveling and the bed already appears dirty and unhygienic, the feeling of comfort and safety disappears instantly.
What made the situation even worse was how it was handled afterwards. Communication was difficult because the manager only spoke French and made little to no effort to communicate in English. Instead of showing understanding or professionalism, they simply kept insisting that their only solution was to replace the sheets.
But honestly, once you arrive at a hotel room and immediately see hairs and stains in the bed, replacing the sheets afterwards already feels too late. First impressions matter, especially when it comes to cleanliness and hygiene.
I explained calmly that because of the condition of the room and the way the situation was handled, I no longer felt comfortable sleeping there. I left the property shortly afterwards and did not spend the night there at all.
What is truly frustrating is that I still ended up paying the full amount for a room I never stayed in. I even tried to be reasonable and suggested that, worst case, they could perhaps deduct only cleaning costs. Instead, they completely ignored my messages afterwards and refused to discuss any fair compromise whatsoever.
At the same time, I kept receiving repeated notifications saying “your reservation is confirmed” over and over again, despite clearly communicating that I had already left the property. At that point it honestly started to feel passive aggressive and almost like petty behavior rather than professional customer service.
I was also told that leaving a bad review would be seen as a form of pressure. However, this review is simply my honest opinion and personal experience. Nothing written here is exaggerated. It is an accurate reflection of how this situation felt and how it was handled from start to finish.
The photos online also feel misleading, because the rooms appear significantly more spacious and comfortable in the pictures than they are in reality.
Hotels can make mistakes. Dirty sheets can happen. But the complete lack of empathy, accountability, communication, and willingness to find a reasonable solution is what made this experience so disappointing.
Unfortunately, based on my experience, I cannot recommend staying here.
When I entered the room, I immediately noticed how small and cramped it felt, and the “double bed” was honestly barely suitable for two people. Still, after such a long journey, I tried to stay positive because at that point I simply needed a shower and some rest.
After taking a shower, I got into bed and immediately noticed multiple stains and hairs on the sheets and bedding. At that moment I completely lost trust in the hygiene of the room. When you arrive somewhere after hours of traveling and the bed already appears dirty and unhygienic, the feeling of comfort and safety disappears instantly.
What made the situation even worse was how it was handled afterwards. Communication was difficult because the manager only spoke French and made little to no effort to communicate in English. Instead of showing understanding or professionalism, they simply kept insisting that their only solution was to replace the sheets.
But honestly, once you arrive at a hotel room and immediately see hairs and stains in the bed, replacing the sheets afterwards already feels too late. First impressions matter, especially when it comes to cleanliness and hygiene.
I explained calmly that because of the condition of the room and the way the situation was handled, I no longer felt comfortable sleeping there. I left the property shortly afterwards and did not spend the night there at all.
What is truly frustrating is that I still ended up paying the full amount for a room I never stayed in. I even tried to be reasonable and suggested that, worst case, they could perhaps deduct only cleaning costs. Instead, they completely ignored my messages afterwards and refused to discuss any fair compromise whatsoever.
At the same time, I kept receiving repeated notifications saying “your reservation is confirmed” over and over again, despite clearly communicating that I had already left the property. At that point it honestly started to feel passive aggressive and almost like petty behavior rather than professional customer service.
I was also told that leaving a bad review would be seen as a form of pressure. However, this review is simply my honest opinion and personal experience. Nothing written here is exaggerated. It is an accurate reflection of how this situation felt and how it was handled from start to finish.
The photos online also feel misleading, because the rooms appear significantly more spacious and comfortable in the pictures than they are in reality.
Hotels can make mistakes. Dirty sheets can happen. But the complete lack of empathy, accountability, communication, and willingness to find a reasonable solution is what made this experience so disappointing.
Unfortunately, based on my experience, I cannot recommend staying here.
Khách du lịch một mình
Ngày nhận xét: 30 thg 3, 2026
Ngày ở: thg 3 2026
A permanent whistle as a lullaby....
If you want to sleep in a peaceful and worthy hotel this one is to be avoided... Indeed, I booked a night from 27 to 28/03/2026 and it is a room with a permanent whistle that I had as a lullaby, so impossible to sleep there, I had to book in another hotel to be able to rest a few hours...
The next morning, I hoped to have a natural person at the reception, but unfortunately this hotel is devoid of one, and the gentleman of the housekeeping called me his manager who after I asked him for a refund of the amount paid and explained the why, literally told me that I was lying...no sense of listening and unpleasant besides... There are many other hotels in Brussels where you will be better accommodated and received believe me... Good hearing...
The next morning, I hoped to have a natural person at the reception, but unfortunately this hotel is devoid of one, and the gentleman of the housekeeping called me his manager who after I asked him for a refund of the amount paid and explained the why, literally told me that I was lying...no sense of listening and unpleasant besides... There are many other hotels in Brussels where you will be better accommodated and received believe me... Good hearing...
Khách đi công tác
CH
Ngày nhận xét: 22 thg 5, 2024
Ngày ở: thg 5 2024
Beautiful rooms to rent in a traditional Brussels building
The rooms are beautiful, the bathroom and shower are excellent, the place has been recently renovated and the bed is very comfortable. However Les Ecrins is not a hotel and doesn't offer any service like a hotel would do. Thet didn't even reply a mail and the communication is automated. It depends what you are looking for but I feel that their website is slightly misleading.
Cặp đôi
Ngày nhận xét: 16 thg 5, 2024
Ngày ở: thg 5 2024
DO NOT BOOK! DO NOT GO!
Truly the most disastrous contact I have ever had with a company!!
Booked a room with jacuzzi, check-in went smoothly via the door code.
On arrival all windows were open, we closed them, after which it started to stink enormously in the room.
We checked if it came from outside but it didn't.
After we indicated this they provided us with another room without a jacuzzi, we were grateful that this was possible and this room did not smell we asked for compensation because this room was clearly cheaper and did not have the facilities of the others.
Compensation is NOT possible, but it was possible to leave the property late in the evening and we would then receive a full refund, this already sounded like a pressure 'who changes hotels late at night' and I was not here We have agreed to this and have indicated that we are leaving the hotel and we want to receive a refund.
This turned out not to be the case and we were able to get 20 euros the next morning, no thanks, I don't like this kind of practice!
Booking has nothing to do with this either, so we didn't have an overnight stay, are 180 euros lighter and have a bad experience richer.
Booked a room with jacuzzi, check-in went smoothly via the door code.
On arrival all windows were open, we closed them, after which it started to stink enormously in the room.
We checked if it came from outside but it didn't.
After we indicated this they provided us with another room without a jacuzzi, we were grateful that this was possible and this room did not smell we asked for compensation because this room was clearly cheaper and did not have the facilities of the others.
Compensation is NOT possible, but it was possible to leave the property late in the evening and we would then receive a full refund, this already sounded like a pressure 'who changes hotels late at night' and I was not here We have agreed to this and have indicated that we are leaving the hotel and we want to receive a refund.
This turned out not to be the case and we were able to get 20 euros the next morning, no thanks, I don't like this kind of practice!
Booking has nothing to do with this either, so we didn't have an overnight stay, are 180 euros lighter and have a bad experience richer.
Vị trí xuất sắc
Rue du Rouleau 15, Bruxelles, Quays Quarter, 1000, Bỉ|0,34 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
10:00
Thông tin nên biết
Không cho phép mang theo thú cưng
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