Copper Swan
+ 67
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 10:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Wi-Fi
Nhà hàng
Khu vực không hút thuốc
Ti vi
Quầy rượu
Phòng sơ cứu
Tìm hiểu thêm về Copper Swan
Copper Swan
Tọa lạc tại Wellfleet, Copper Swan liền kề trung tâm hội nghị, cách Trung tâm Cộng đồng Wellfleet và Bờ biển quốc gia Cape Cod 15 phút đi bộ. Khách sạn boutique này cách Nhà hát Wellfleet Harbor 1,3 km và cách Bãi biển Mayo 1,5 km. Hãy thư thả ngắm cảnh từ sân thượng/sân hiên hay vườn; và tận hưởng những dịch vụ, tiện ích như quyền truy cập Internet không dây miễn phí. Các tiện ích, dịch vụ khác tại Khách sạn phong cách kiến trúc Thuộc địa này bao gồm dịch vụ cưới, khu dã ngoại và phòng đại tiệc. Đập tan cơn khát với đồ uống yêu thích của mình tại 3 quán bar trên bãi biển. Khách có thể dùng bữa sáng buffet (có phụ phí) từ 8:30 đến 10:00 hàng ngày. Có kế hoạch tổ chức sự kiện tại Wellfleet? Khách sạn này có khu vực tổ chức rộng 186 mét vuông, bao gồm trung tâm hội nghị và phòng họp. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 24 phòng được trang bị máy điều hòa và Smart TV. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình cáp sẽ mang đến những phút giây giải trí thoải mái. Phòng tắm riêng với bồn tắm hoặc buồng tắm vòi sen có đồ dùng nhà tắm được thiết kế riêng và máy sấy tóc. Phòng được trang bị bàn ủi/dụng cụ ủi quần áo; và dịch vụ dọn phòng phục vụ hàng ngày.
Đánh giá từ 
Cặp đôi
Ngày nhận xét: 30 thg 8, 2026
Ngày ở: thg 7 2026
Do Not Book
I am writing to formally document my experience at the CopperSwan Inn and to strongly recommend that others NOT book this hotel.
My wife and I arrived on Saturday, July 25, at approximately 3:00 PM, which was the exact check-in time provided in the hotel’s welcome email. The reception area was vacant, with no staff member available to greet us, provide check-in information, or explain the property or amenities. A note containing our name and a room key had simply been left for us.
I was also surprised to discover that although our confirmation stated we had booked a room in “The Carriage House,” that was not the accommodation we received. We were never informed of the change or given any explanation. Based on the photographs on the hotel’s website, the room we received appeared to be of lesser quality than the accommodation we had booked and paid for.
We received no information about common areas, breakfast, or other important aspects of the property. Unfortunately, the problems continued throughout our five-day stay.
On our first night, the toilet in our room became clogged. I searched the property for a staff member but could not find anyone. I checked again the following morning with the same result. The first-floor bathroom was also clogged. I eventually located a plunger there and used it to unclog our toilet myself, then returned the plunger.
We also never received the breakfast advertised as being included with our reservation. Each morning, my wife and I searched the property and grounds but found no breakfast or information about where it was being served. On Sunday morning, we went to Brekkies next door, where we paid full price for our meal. We were never asked whether we were CopperSwan guests, nor were we told that breakfast would be provided off-site or that any special arrangements were required. Our reservation specifically stated that an “enhanced continental breakfast” was included.
Housekeeping was another major issue. Our room was not serviced, and towels and sheets were not replaced until Tuesday, July 28, despite our placing the housekeeping sign outside the door each day requesting service. When housekeeping finally entered, all of our towels were removed but none were replaced. A bathroom garbage bag was removed and left on the floor inside our room, while the bathroom garbage was not replaced. I ultimately had to find clean towels myself in the first-floor linen closet. Garbage that I placed in the hallway Tuesday afternoon remained there until we left the following day.
I also attempted to contact the property manager Sunday evening by phone and email. I could not reach anyone by phone and received no response to my initial email. A response to a second email finally arrived on the day of our departure. The sender did not identify themselves or their position and stated that my original email had gone to their spam folder. Maintaining a reliable method of communication with guests should be a basic responsibility of the property.
During our stay, I spoke with multiple other guests who reported similar difficulties locating or contacting staff. I stayed at the property for five days without having a single interaction with a staff member, which I found extremely concerning.
My wife’s family has been visiting Wellfleet for more than 40 years, and neither they nor I have experienced this level of service at a lodging establishment in the area. While any hotel can experience an isolated problem, our experience was a pattern of failures involving check-in, communication, plumbing, housekeeping, towels, garbage removal, breakfast, and the accommodation we were actually provided.
What was most disappointing was the apparent lack of accountability and communication throughout our stay. Based on this experience, I strongly recommend that you do not book a stay at the CopperSwan Inn. You will likely be very disappointed
My wife and I arrived on Saturday, July 25, at approximately 3:00 PM, which was the exact check-in time provided in the hotel’s welcome email. The reception area was vacant, with no staff member available to greet us, provide check-in information, or explain the property or amenities. A note containing our name and a room key had simply been left for us.
I was also surprised to discover that although our confirmation stated we had booked a room in “The Carriage House,” that was not the accommodation we received. We were never informed of the change or given any explanation. Based on the photographs on the hotel’s website, the room we received appeared to be of lesser quality than the accommodation we had booked and paid for.
We received no information about common areas, breakfast, or other important aspects of the property. Unfortunately, the problems continued throughout our five-day stay.
On our first night, the toilet in our room became clogged. I searched the property for a staff member but could not find anyone. I checked again the following morning with the same result. The first-floor bathroom was also clogged. I eventually located a plunger there and used it to unclog our toilet myself, then returned the plunger.
We also never received the breakfast advertised as being included with our reservation. Each morning, my wife and I searched the property and grounds but found no breakfast or information about where it was being served. On Sunday morning, we went to Brekkies next door, where we paid full price for our meal. We were never asked whether we were CopperSwan guests, nor were we told that breakfast would be provided off-site or that any special arrangements were required. Our reservation specifically stated that an “enhanced continental breakfast” was included.
Housekeeping was another major issue. Our room was not serviced, and towels and sheets were not replaced until Tuesday, July 28, despite our placing the housekeeping sign outside the door each day requesting service. When housekeeping finally entered, all of our towels were removed but none were replaced. A bathroom garbage bag was removed and left on the floor inside our room, while the bathroom garbage was not replaced. I ultimately had to find clean towels myself in the first-floor linen closet. Garbage that I placed in the hallway Tuesday afternoon remained there until we left the following day.
I also attempted to contact the property manager Sunday evening by phone and email. I could not reach anyone by phone and received no response to my initial email. A response to a second email finally arrived on the day of our departure. The sender did not identify themselves or their position and stated that my original email had gone to their spam folder. Maintaining a reliable method of communication with guests should be a basic responsibility of the property.
During our stay, I spoke with multiple other guests who reported similar difficulties locating or contacting staff. I stayed at the property for five days without having a single interaction with a staff member, which I found extremely concerning.
My wife’s family has been visiting Wellfleet for more than 40 years, and neither they nor I have experienced this level of service at a lodging establishment in the area. While any hotel can experience an isolated problem, our experience was a pattern of failures involving check-in, communication, plumbing, housekeeping, towels, garbage removal, breakfast, and the accommodation we were actually provided.
What was most disappointing was the apparent lack of accountability and communication throughout our stay. Based on this experience, I strongly recommend that you do not book a stay at the CopperSwan Inn. You will likely be very disappointed
Du khách ẩn danh
Ngày nhận xét: 25 thg 8, 2026
Ngày ở: thg 7 2026
Reservation Canceled—and We Were Given No Warning
We reserved the Carriage House at The Copper Swan because it had a queen bed, a sitting area, a rustic and relaxing atmosphere and grounds, and was close to friends staying nearby. A week before our trip, we even received a welcome message explaining where our key would be left if no one was at reception.
After driving six hours, we arrived at 6:30 p.m. on a Friday evening to find no key, no envelope, and no one available to help us. We called, left a message, and sent a text. We finally found a maintenance employee, who contacted the owner for us who had just read our message.
The owner first said he thought our reservation had been canceled—even though we had not canceled it and had recently received his welcome message. He then told us that a water line had broken and the Carriage House had no water.
At no point before our arrival were we notified that our reserved room was unavailable. Had we been told in a timely manner, we could have researched and chosen another property for ourselves. Instead, we were left without accommodations at approximately 7:00 p.m. on a Friday night during the summer in Cape Cod.
The owner eventually texted that he had arranged a room at The Blue Dolphin Inn. By then it was around 7:30 p.m., and we had little choice but to accept it. The replacement was not comparable to what we had reserved. Instead of a queen bed and sitting area, we received a cramped motel room with two double beds and a bat
We reserved the Carriage House at The Copper Swan because it had a queen bed, a sitting area, a rustic and relaxing atmosphere and grounds, and was close to friends staying nearby. A week before our trip, we even received a welcome message explaining where our key would be left if no one was at reception.
After driving six hours, we arrived at 6:30 p.m. on a Friday evening to find no key, no envelope, and no one available to help us. We called, left a message, and sent a text. We finally found a maintenance employee, who contacted the owner for us who had just read our message.
The owner first said he thought our reservation had been canceled—even though we had not canceled it and had recently received his welcome message. He then told us that a water line had broken and the Carriage House had no water.
At no point before our arrival were we notified that our reserved room was unavailable. Had we been told in a timely manner, we could have researched and chosen another property for ourselves. Instead, we were left without accommodations at approximately 7:00 p.m. on a Friday night during the summer in Cape Cod.
The owner eventually texted that he had arranged a room at The Blue Dolphin Inn. By then it was around 7:30 p.m., and we had little choice but to accept it. The replacement was not comparable to what we had reserved. Instead of a queen bed and sitting area, we received a cramped motel room with two double beds and a bat
Du lịch với cả gia đình
Ngày nhận xét: 25 thg 8, 2026
Ngày ở: thg 8 2026
Reservation Canceled—and We Were Given No Warning
We reserved the Carriage House at The Copper Swan because it had a queen bed, a sitting area, a rustic and relaxing atmosphere and grounds, and was close to friends staying nearby. A week before our trip, we even received a welcome message explaining where our key would be left if no one was at reception.
After driving six hours, we arrived at 6:30 p.m. on a Friday evening to find no key, no envelope, and no one available to help us. We called, left a message, and sent a text. We finally found a maintenance employee, who contacted the owner for us who had just read our message.
The owner first said he thought our reservation had been canceled—even though we had not canceled it and had recently received his welcome message. He then told us that a water line had broken and the Carriage House had no water.
At no point before our arrival were we notified that our reserved room was unavailable. Had we been told in a timely manner, we could have researched and chosen another property for ourselves. Instead, we were left without accommodations at approximately 7:00 p.m. on a Friday night during the summer in Cape Cod.
The owner eventually texted that he had arranged a room at The Blue Dolphin Inn. By then it was around 7:30 p.m., and we had little choice but to accept it. The replacement was not comparable to what we had reserved. Instead of a queen bed and sitting area, we received a cramped motel room with two double beds and a bathroom door literally within arm’s reach of the bed. It did not provide the location, atmosphere, comfort, or room arrangement that we had deliberately chosen.
The owner never followed up to see whether we arrived safely or whether the replacement was suitable. When we requested compensation for the inconvenience, he refused because the other room supposedly cost more. He also told us that we would “like it better” because it was more modern, had a pool, and had a nice television.
That comment was especially patronizing. The owner does not get to decide what his guests should prefer. A higher price and a nicer television do not make a room equivalent to the accommodation we carefully selected. Our choice in accommodation was based on OUR own preferences not what you think we would want.
Our complaint is not with the staff or accommodation of the Blue Dolphin Inn, it would have been fine if that was what we were expecting knowing it was what we had chosen. It is with the owner of The Copper Swan for failing to notify us, failing to honor our confirmed reservation, forced us to endure a last-minute decision made on our behalf, refusing reasonable compensation, and never following up afterward.
We felt stranded, dismissed, displaced, and disrespected all at a critical and inconvenient time. I simply cannot recommend The Copper Swan as they have proven beyond a shadow of doubt how unreliable and insensitive they are with displacing their clients due their own failures.
After driving six hours, we arrived at 6:30 p.m. on a Friday evening to find no key, no envelope, and no one available to help us. We called, left a message, and sent a text. We finally found a maintenance employee, who contacted the owner for us who had just read our message.
The owner first said he thought our reservation had been canceled—even though we had not canceled it and had recently received his welcome message. He then told us that a water line had broken and the Carriage House had no water.
At no point before our arrival were we notified that our reserved room was unavailable. Had we been told in a timely manner, we could have researched and chosen another property for ourselves. Instead, we were left without accommodations at approximately 7:00 p.m. on a Friday night during the summer in Cape Cod.
The owner eventually texted that he had arranged a room at The Blue Dolphin Inn. By then it was around 7:30 p.m., and we had little choice but to accept it. The replacement was not comparable to what we had reserved. Instead of a queen bed and sitting area, we received a cramped motel room with two double beds and a bathroom door literally within arm’s reach of the bed. It did not provide the location, atmosphere, comfort, or room arrangement that we had deliberately chosen.
The owner never followed up to see whether we arrived safely or whether the replacement was suitable. When we requested compensation for the inconvenience, he refused because the other room supposedly cost more. He also told us that we would “like it better” because it was more modern, had a pool, and had a nice television.
That comment was especially patronizing. The owner does not get to decide what his guests should prefer. A higher price and a nicer television do not make a room equivalent to the accommodation we carefully selected. Our choice in accommodation was based on OUR own preferences not what you think we would want.
Our complaint is not with the staff or accommodation of the Blue Dolphin Inn, it would have been fine if that was what we were expecting knowing it was what we had chosen. It is with the owner of The Copper Swan for failing to notify us, failing to honor our confirmed reservation, forced us to endure a last-minute decision made on our behalf, refusing reasonable compensation, and never following up afterward.
We felt stranded, dismissed, displaced, and disrespected all at a critical and inconvenient time. I simply cannot recommend The Copper Swan as they have proven beyond a shadow of doubt how unreliable and insensitive they are with displacing their clients due their own failures.
Du khách ẩn danh
Ngày nhận xét: 24 thg 8, 2026
Ngày ở: thg 7 2026
When we go to the Copper Swan Inn, it was 6 PM and no one there, just a note on the front desk with instructions. We assumed there must’ve been an emergency. Our room was on the 3rd fl. Upon inspection of the room the TV did not work so we e-mailed the manager and no response and also called No response. Other guests had the same TV problem. Electrical issue in the bathroom no light bulb in light fixture so we replace it and it burned out immediately. Whoever made the bed did not know how to put a fitted sheet on a mattress. Wood splinters all over everything from exposed beams on the ceiling. Breakfast was supposed to be included, but on the first two mornings there was just muffins. The last day we were there we had an actual breakfast and I met the manager. I told him about the issue with the TV and he said that he responded but he did not. I told him he should be doing a better job running the Inn. He exploded with anger and escalated the situation which I thought was completely unprofessional. He basically said leave the property immediately. $$$ a night I expected better service. Also, the back porch had holes in the floor, and the screened porch had no screens. I like quaint, but not rundown.
Du khách ẩn danh
Ngày nhận xét: 5 thg 8, 2026
Ngày ở: thg 7 2026
The place was old, tired and not as it was made out to be. We paid for a kitchenette and, when we got there, no kitchenette and hardly a bathroom. It was visually in complete disorder. We brought food and luggage and they put us in a room two stairway up in a very small room and indicated that we got the "big room". I have knee issues so I could not make those stairs a number of times a day. I was told they had plumbing problems in the room we originally booked with the kitchenette. We were not notified in advance.
Owners said they would refund out money in full. Still waiting!
Owners said they would refund out money in full. Still waiting!
Vị trí xuất sắc
70 Main St, Cape Cod, 02667, Hoa Kỳ|32,58 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
10:00
Thông tin nên biết
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