TownePlace Suites Colorado Springs
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Thông tin nhanh
Nhận phòng từ: | 16:00 |
|---|---|
Trả phòng trước: | 11:00 |
Tiện nghi
Điểm đỗ xe
Điều hòa nhiệt độ
Trung tâm thể dục
Khu vực không hút thuốc
Giặt là
Cho phép mang theo vật nuôi
Tìm hiểu thêm về TownePlace Suites Colorado Springs
TownePlace Suites Colorado Springs
TownePlace Suites Colorado Springs có xe đạp miễn phí, hồ bơi ngoài trời theo mùa, trung tâm thể dục và phòng chờ chung ở Colorado Springs. Khách sạn 3 sao này có dịch vụ văn phòng.
Đánh giá từ 
Cặp đôi
Ngày nhận xét: 9 thg 10, 2025
Ngày ở: thg 10 2025
Trina is the best!
Trina was amazing too us! We had a great experience at the hotel and will definitely be back next time we are in the area!!!
Phản hồi từ khách sạn
Ngày nhận xét: 14 thg 10, 2025
Thank you so much for your kind words! We’re delighted to hear that Trina made your stay so enjoyable and that you had a great experience overall. We look forward to welcoming you back the next time you’re in the area! TownePlace Suites Team
Du lịch với cả gia đình
Ngày nhận xét: 5 thg 6, 2026
THIS IS NOT A MARRIOTT
DO NOT DO THIS! THIS IS NOT A MARRIOTT LEVEL PROPERTY!!! This must have been an old apartment complex that was slapped with a Marriott label. This was terrible! Pulling up it looks nice but there is not a sign one that says anything about Marriot on it. There is only a black square sign that says welcome. I wasn't sure if I was in the right place or not. I walked into a wood panel dingy area that had tiny rooms with a make shift office. I was pretty uncomfortable. They could not find my reservation. Then once found, they kept telling me that my digital card on file did not work. I had no idea what she was talking about as I do not use digital credit cards. After some time, she realized that she still had the wrong person's reservation. They are not on the Marriott app's system because this place is old and outdated so there is no digital key to your room. The parking lot is small and there was no place to unload the car at the front of the converted hotel. The elevator is small so only 3 people and luggage can go in at a time. The room is dirty. This place needs an overhaul, with a deep clean, repainting and fixing their plumbing. The beds had hair in them. The bathroom sink is cracked. The sink would not drain after brushing teeth. The toilet was clogged. The tub drain would not stay up so the tub would not drain. The furniture and cabinets are dated and gross. This looked like an 80's property that has had nothing done to it. We called to let them know the toilet was clogged and they said to come and get the plunger and do it yourself because they could not leave the front desk and there was no one else around. There were no paper cups. No dishwashing soap. No extra towels as asked for a family of 6. This place is filthy, old and had zero signs of being a Marriott. I cant believe that Marriott would even allow this place in this condition to be on their website to make a reservation for. Im not a Marriott member, but the location to the park was the reason that I booked this. This will have me never using a Marriott again in my life.
Cặp đôi
Ngày nhận xét: 5 thg 5, 2026
Ngày ở: thg 3 2026
Avoid TownePlace Suites by Marriott Colorado Springs Garden of the Gods at all costs.
I am a Platinum Marriott Bonvoy member, and honestly, after this experience, I don’t even feel like staying at any Marriott property again.
I had a confirmed reservation (I’ve attached the confirmation email), but when I arrived at around 10:30 PM, the front desk staff told me they couldn’t find my booking. Instead of helping, I was told it was my responsibility to contact support. No effort, no empathy, nothing.
I called Marriott support and waited about 15 minutes just to get connected. The representative was completely unhelpful, talking about irrelevant things and wasting time. After another 15 minutes, he simply said he can't find booking and couldn’t help. Extremely unprofessional.
When I went back to the hotel around 11–11:15 PM, the manager just said the hotel was full and told me to call support again. No accountability, no solution, just passing the problem around.
I was literally left stranded late at night and had to spend time finding a different hotel and making a new booking.
This is completely unacceptable, especially for a loyal Marriott customer. Worst experience ever. Do NOT stay here.
I had a confirmed reservation (I’ve attached the confirmation email), but when I arrived at around 10:30 PM, the front desk staff told me they couldn’t find my booking. Instead of helping, I was told it was my responsibility to contact support. No effort, no empathy, nothing.
I called Marriott support and waited about 15 minutes just to get connected. The representative was completely unhelpful, talking about irrelevant things and wasting time. After another 15 minutes, he simply said he can't find booking and couldn’t help. Extremely unprofessional.
When I went back to the hotel around 11–11:15 PM, the manager just said the hotel was full and told me to call support again. No accountability, no solution, just passing the problem around.
I was literally left stranded late at night and had to spend time finding a different hotel and making a new booking.
This is completely unacceptable, especially for a loyal Marriott customer. Worst experience ever. Do NOT stay here.
Phản hồi từ khách sạn
Ngày nhận xét: 13 thg 5, 2026
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered with your reservation and the lack of support you received during the process.
We understand how upsetting this must have been, especially late at night, and regret that we did not provide the level of service and care you expected as a loyal Bonvoy member. Your feedback has been shared with the appropriate teams for review.
We truly appreciate your honesty and apologize again for the disappointment caused. TownePlace Suites Colorado Springs Team
We understand how upsetting this must have been, especially late at night, and regret that we did not provide the level of service and care you expected as a loyal Bonvoy member. Your feedback has been shared with the appropriate teams for review.
We truly appreciate your honesty and apologize again for the disappointment caused. TownePlace Suites Colorado Springs Team
Du l ịch theo nhóm
Ngày nhận xét: 9 thg 2, 2026
Ngày ở: thg 2 2026
Could have got five stars, but…
Let me begin by saying that all travelers really appreciate when they arrive at a destination early, being allowed to check in if the room is ready. It’s just common courtesy to tired travelers. I have stayed at this location numerous times and for some reason, they do not allow this. They will tell you that, even though the parking lot is totally empty, your room won’t be clean until 4:00. Let’s presume for a moment that an empty parking lot means nothing- it’s just too coincidental that every time I go there, the room will be clean at 4:00. Once I even went with my small grandchildren- same crap. They made us sit there until 4:00 sharp. So I firmly believe that for some odd reason they will never allow you to check in until 4:00, and that is pretty uncommon these days. It is called the hospitality business, right?
I have kept coming back because the price is often unbeatable and typically their staff is decent. Right now they have a very friendly staff whom I enjoyed. The bed and room is comfortable. The location is very good. However do not plan on using the coffee packets in the room- it’s is wretched. I forgot to bring my own this time and yuck! I could have got dressed and went to the other building for coffee in the lobby but I was too lazy. Isn’t that kinda what vacay is all about?! Additionally it’s probably time to replace the tv remotes. Not one of the three remotes in our two bedroom suite worked very well.
I don’t know if I will go back - there is definitely good and bad here.
I have kept coming back because the price is often unbeatable and typically their staff is decent. Right now they have a very friendly staff whom I enjoyed. The bed and room is comfortable. The location is very good. However do not plan on using the coffee packets in the room- it’s is wretched. I forgot to bring my own this time and yuck! I could have got dressed and went to the other building for coffee in the lobby but I was too lazy. Isn’t that kinda what vacay is all about?! Additionally it’s probably time to replace the tv remotes. Not one of the three remotes in our two bedroom suite worked very well.
I don’t know if I will go back - there is definitely good and bad here.
Phản hồi từ khách sạn
Ngày nhận xét: 10 thg 2, 2026
Thank you for taking the time to share your experience and for being a repeat guest. We understand how frustrating it can be when early check-in isn’t available, and we appreciate your patience with our standard 4:00 PM check-in time. Your feedback regarding this, as well as the coffee and TV remotes, has been shared with our management team for review. We appreciate your honest feedback and hope you’ll consider staying with us again in the future. TownePlace Suites Colorado Springs Team
Du lịch với cả gia đình
Ngày nhận xét: 14 thg 7, 2025
Ngày ở: thg 7 2025
You Don’t Always Get What You Pay For
Very disappointed in our stay. While the bed was comfortable, the original sheets that were on the bed were stained and incomplete. (no top sheet) there was mold in the bathroom shower and what appeared to be pet hair. Breakfast area was very small. Comparatively it was less expensive than other hotel areas. However, it was way overpriced for the room and the condition there of.
Vị trí xuất sắc
4760 Centennial Boulevard, Colorado Springs, 80919, Hoa Kỳ|7,85 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
16:00
Trả phòng trước:
11:00
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