Novotel Makassar Grand Shayla
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Bể bơi
Trung tâm thể dục
Tìm hiểu thêm về Novotel Makassar Grand Shayla
Novotel Makassar Grand Shayla
Tọa lạc tại Makassar, Novotel Makassar Grand Shayla có hồ bơi ngoài trời và tầm nhìn ra biển. Khách sạn có trung tâm spa và trung tâm thể dục, và du khách có thể thưởng thức bữa ăn tại nhà hàng.
Đánh gi á từ 
Khách đi công tác
Ngày nhận xét: 2 thg 6, 2026
Ngày ở: thg 6 2026
Business Trip
Nice place to stay for your business trip.
Terima kasih untuk kak “Rifka” for your kindness
Terima kasih untuk kak “Rifka” for your kindness
Phản hồi từ khách sạn
Ngày nhận xét: 3 thg 6, 2026
Kepada Bapak Swllowbiru
Kami sangat berterima kasih atas komentar Bapak mengenai kunjungannya di Novotel Makassar Grand Shayla. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.
Kami akan memberitahukan komentar Bapak kepada tim kami terutama team kami yang membantu bapak sdri.RIfka. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.
Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.
Salam Hangat,
Guest Relation Officer
Kami sangat berterima kasih atas komentar Bapak mengenai kunjungannya di Novotel Makassar Grand Shayla. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.
Kami akan memberitahukan komentar Bapak kepada tim kami terutama team kami yang membantu bapak sdri.RIfka. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.
Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.
Salam Hangat,
Guest Relation Officer
Khách du lịch một mình
ID
Ngày nhận xét: 1 thg 2, 2026
Ngày ở: thg 1 2026
Disappointing stay
I stayed here last week and left with disappointment. I arrived at the hotel at 2.30AM due to the rescheduling of my flight. I was assisted by a cold, non communicative staff. He did his job efficiently though, but no more than that. No explanation of anything, no recognition of my Platinum status, no Platinum member perks and upgrade, not even mentioning the place and time of breakfast. I did not bother to ask since I arrived exhausted.
I was allocated a room in the 12th floor. The same floor as the Executive Lounge, which the staff did not mention of course. The carpet from the elevator to the room had uneven surface, I never had this before. The room smelt bad, old and stinky. The bed was fairly good but the linen felt not fresh. The towel smelt weird too.
The breakfast was pretty varied with good selection of Indonesian and Western selections. I came across an annoyed guest because there were delays in replenishing the food. During breakfast, at 09.34AM I received a notification that my booking was cancelled because the system checked me in the day after even though I have fully paid for the stay during the check in process. I brought this to the attention of the available reception staff. This issue was fixed after I followed it up to the property. Overall, a disappointing stay.
I was allocated a room in the 12th floor. The same floor as the Executive Lounge, which the staff did not mention of course. The carpet from the elevator to the room had uneven surface, I never had this before. The room smelt bad, old and stinky. The bed was fairly good but the linen felt not fresh. The towel smelt weird too.
The breakfast was pretty varied with good selection of Indonesian and Western selections. I came across an annoyed guest because there were delays in replenishing the food. During breakfast, at 09.34AM I received a notification that my booking was cancelled because the system checked me in the day after even though I have fully paid for the stay during the check in process. I brought this to the attention of the available reception staff. This issue was fixed after I followed it up to the property. Overall, a disappointing stay.
Phản hồi từ khách sạn
Ngày nhận xét: 2 thg 2, 2026
Dear Mr. Lokanata
Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every loyalty member guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.
Best Regards,
Guest Relation Officer
Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every loyalty member guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.
Best Regards,
Guest Relation Officer
Du lịch theo nhóm
Ngày nhận xét: 30 thg 1, 2026
Ngày ở: thg 1 2026
Good in Everything
Everything's good in here, food, services, Facilities and many More. and everything was so nice so that our night just being comfort by this hotel
Phản hồi từ khách sạn
Ngày nhận xét: 31 thg 1, 2026
Dear Our Valued Guest OnAir30228399859
We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Guest Relation Officer
We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Guest Relation Officer
Khách đi công tác
Ngày nhận xét: 29 thg 1, 2026
Ngày ở: thg 1 2026
Great Hotel
Very nice hospitality and great staff.
Excellent breakfast.
Would Recommended to stay at this hotel as the Location is close to everything.
Rooms are clean and staff are very attentive.
Can't go wrong with this hotel
Would be staying in this hotel again
Excellent breakfast.
Would Recommended to stay at this hotel as the Location is close to everything.
Rooms are clean and staff are very attentive.
Can't go wrong with this hotel
Would be staying in this hotel again
Phản hồi từ khách sạn
Ngày nhận xét: 29 thg 1, 2026
Dear Mr. Jaihesh G
We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Guest Relation Officer
We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Guest Relation Officer
Du lịch với cả gia đình
Ngày nhận xét: 5 thg 6, 2026
Ngày ở: thg 6 2026
5 stars.
Excellent welcome and very nice room!
Phản hồi từ khách sạn
Ngày nhận xét: 6 thg 6, 2026
Dear Mr./Ms. Fabriziob541,
Thank you very much for sharing your comments regarding your stay at Novotel Makassar Grand Shayla. We are delighted to receive your positive feedback.
We will be sure to share your comments with our team. We are confident that your feedback will serve as a great source of motivation for all our staff as we continuously strive to improve the quality of our services.
Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back, and we hope your next visit will be just as satisfying as your previous one.
Warm regards,
Guest Relation Officer
Thank you very much for sharing your comments regarding your stay at Novotel Makassar Grand Shayla. We are delighted to receive your positive feedback.
We will be sure to share your comments with our team. We are confident that your feedback will serve as a great source of motivation for all our staff as we continuously strive to improve the quality of our services.
Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back, and we hope your next visit will be just as satisfying as your previous one.
Warm regards,
Guest Relation Officer
Vị trí xuất sắc
Jl. Chairil Anwar No.28, Makassar, Ujung Pandang, 90115, Indonesia|1,84 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Không cho phép mang theo thú cưng
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Novotel Makassar Grand Shayla: Câu hỏi thường gặp
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