One Shot Fortuny
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Tìm hiểu thêm về One Shot Fortuny
One Shot Fortuny
One Shot Fortuny tọa lạc ở Chamberí, Madrid, cách Đại lộ Paseo de la Castellana vài bước và cách Plaza de Cibeles 14 phút đi bộ. Khách sạn này cách Công viên El Retiro 1,3 km và cách Gran Via 1,5 km. Hãy tận hưởng những tiện nghi, dịch vụ thư giãn như trung tâm thể dục hay chỉ đơn giản là ngắm cảnh từ sân thượng/sân hiên. Khách sạn này còn có quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và sảnh tiếp tân. Khách có thể lựa chọn dùng bữa trưa, bữa tối tại nhà hàng Bumpgreen chuyên về món ăn kiểu Địa Trung Hải hoặc nghỉ lại phòng và gọi món với dịch vụ phòng (có giới hạn thời gian). Khách có thể dùng bữa sáng đầy đủ các ngày trong tuần từ 7:00 đến 11:00 và cuối tuần (phụ phí) từ 8:00 đến 11:00. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm báo miễn phí ở sảnh, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 74 phòng được trang bị minibar và TV màn hình phẳng. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí ngay tại phòng. Phòng tắm riêng có máy sấy tóc và áo choàng tắm. Tiện nghi phòng bao gồm điện thoại, cùng két bảo mật và bàn.
Ngày nhận xét: 30 thg 7, 2026
Ngày ở: thg 7 2026
Ngày nhận xét: 13 thg 5, 2026
Ngày ở: thg 5 2026
Don’t risk it
The room was in very poor condition. It was almost impossible to use the shower properly: water was coming out of both the faucet and the overhead shower at the same time, flooding the entire bathroom. This was not just a minor inconvenience, but a real problem that made every shower an unpleasant experience.
The bathroom overall left a very unpleasant impression. The sink was so small and the faucet was positioned so poorly that it was impossible to wash your face properly without flooding the entire area around it. The wall where the towels were hanging was dirty, the walls in the room were generally stained, and there was a hole in one of the walls. For a hotel of this level, this is absolutely unacceptable.
Housekeeping was another major disappointment. It felt like cleaning consisted only of making the bed. Papers and small pieces of rubbish were not removed, and crumpled pajamas were simply placed on top of the freshly made bed. In a good hotel, you expect cleanliness, care, and basic respect for the guest’s space. Here, it felt as if the room was only “passed through” rather than properly cleaned.
In addition, my birthday was during this stay, on May 4, and the hotel knew about it. We did not expect anything grand, but at least some minimal communication or a small gesture from One Shot Fortuny would have been appropriate. Instead, there was no reaction at all, and no feeling that the hotel was interested in improving the experience of returning guests.
After three good visits, I genuinely considered One Shot Fortuny a reliable choice. After the fourth one, I no longer do. This experience showed that you can pay for a hotel you used to trust and end up with a room that is unpleasant to stay in, an inconvenient bathroom, poor housekeeping, and no attempt from the hotel to compensate for or fix the situation.
For me, this is the main point: the problem was not only the room itself, but the fact that One Shot Fortuny did nothing to make this experience better. So I would think very carefully before booking. I used to recommend this hotel, but after this stay, I can no longer do so. If you are not willing to risk your holiday and your mood, especially if the trip is important to you, I would choose another option.
Phản hồi từ khách sạn
Ngày nhận xét: 14 thg 5, 2026
We sincerely appreciate the time you took to share your experience with us. We are pleased to hear that your three previous visits were excellent, but we are deeply sorry that this fourth stay did not meet the expectations you had for One Shot Fortuny.
We deeply regret the technical issues with the shower, the bathroom design, and the imperfections on the walls that you mentioned. Upon receiving your feedback, our Maintenance and Housekeeping teams have thoroughly inspected the room to address each of these issues immediately. We also take note of your disappointment with the room service.
Regarding your birthday on May 4, we are very sorry that we did not provide the appropriate amenities, as our standard policy always includes a greeting card and a complimentary gift in the room. We are sorry that we failed to get it right on such a special day for you.
However, we would like to remind you that our front desk team, aware of your discomfort with the assigned room, formally offered you an immediate room change und upgrade to a higher-category room. We regret that you ultimately decided not to accept this upgrade, as our priority at that time was to ensure your comfort and resolve the issue during your stay.
For us, returning guests are our top priority. That’s why we’d love for you to stay with us again—whether at our hotel or any other property in our chain—so we can exceed your expectations and make you feel right at home. For this reason, we’ll be contacting you directly using the information in your reservation to discuss what happened on a personal level, arrange your next visit, and regain your trust.
Best Regards,
Raluca Oprean
Front Desk Manager
Ngày nhận xét: 5 thg 9, 2026
Ngày ở: thg 9 2026
One Hit Wonder at Madrid
Ngày nhận xét: 28 thg 6, 2026
Ngày ở: thg 6 2026
Ngày nhận xét: 6 thg 3, 2026
Ngày ở: thg 3 2026
Correct but no more (warm staff!)
- warm welcome by the staff.
- original decoration that changes but remains sober
- hearty breakfast
- location for business
-no complaints about the housekeeping
The - :
- very basic gym. Treadmill which is very damaged and unsuitable for use.
- limited breakfast (albeit hearty) --> no buffet, not crazy cakes, no fruit available
- shower vrmt impractical. The door lets water flow into the bathroom, the handles are re-lodged...
Mixed experience especially when you see the price at 200th at night... (700 if you come without reservation).
Phản hồi từ khách sạn
Ngày nhận xét: 9 thg 3, 2026
Thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us. We are very pleased to hear that you enjoyed the hotel in general, the location, the tranquility of the area, the friendliness of the staff, and the breakfast. We have taken note of the incidents you mentioned and will immediately inform maintenance so that they can be properly reviewed. Please note that the price per night varies depending on the season, but the prices displayed at the reception desk are not the prices per night if you arrive without a reservation. The rates displayed are simply the maximum rates at which we can sell a room depending on circumstances and the season. However, if you arrive without a reservation, you will be offered the same price as shown on our website.
We hope to see you again soon.
Best regards,
Raluca Oprean.
Front Desk Manager.
Vị trí xuất sắc
C. de Fortuny, 7, Madrid, Chamberí, 28010, Tây Ban Nha|1,55 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Không cho phép mang theo thú cưng
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