Hotel Villa Augustus
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 10:00 |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Tiện nghi
Tìm hiểu thêm về Hotel Villa Augustus
Hotel Villa Augustus
Hotel Villa Augustus ở Lipari, tại khu vực lịch sử, cách Lâu đài Lipari 5 phút đi bộ và cách Bảo tàng khảo cổ khu vực Aeolian L. Bernabò Brea 7 phút đi bộ. Khách sạn này cách Bến du thuyền Lunga 0,6 km và cách Công viên Khảo cổ Contrada Diana 0,7 km. Đừng bỏ qua những dịch vụ, tiện nghi thể thao, giải trí tuyệt vời, bao gồm sân quần vợt ngoài trời và xe đạp cho thuê. Khách sạn phong cách kiến trúc Thuộc địa này còn có quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và dịch vụ trông trẻ (phụ phí). Khách có thể thưởng thức những món ăn ngon tại nhà hàng hoặc dùng bữa nhẹ tại quán cà phê. Khách sạn này còn cung cấp dịch vụ phòng 24 giờ. Thư giãn sau một ngày dài bên cạnh ly đồ uống yêu thích tại quầy bar/khu lounge. Khách có thể dùng bữa sáng với một khoản phụ phí nhỏ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, nhận phòng nhanh và trả phòng nhanh. Phục vụ dịch vụ đón khách từ nhà ga miễn phí; ngoài ra còn có bãi đậu xe có người phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 34 phòng được trang bị tủ lạnh và minibar. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí ngay tại phòng. Phòng tắm riêng với buồng tắm vòi sen có đồ dùng nhà tắm miễn phí và chậu vệ sinh/vòi rửa. Tiện nghi phòng bao gồm điện thoại, cùng két bảo mật và bàn.
Ngày nhận xét: 17 thg 8, 2026
Ngày ở: thg 8 2026
Described as a historic residence, but instead...
It is located a few steps from the port and very close to the main street of Lipari, and this is literally the only positive aspect of the stay; the rest leaves much to be desired:
the shared spaces lack air conditioning and are suffocated by an excessive amount of accumulated knick-knacks, full of dust.
upon our arrival, the room was hot, with the air conditioning remote control missing. When I went down to the reception, I was told, "Here it is, it was left here." I was hoping it would be there when I entered the room, which was tiny, to the point that I had to put the suitcases in front of the balcony door due to lack of space. The air has always been tainted by a strong smell of dust and a constant stench of sewage.
Upon arrival we found hair in the sheets. The next morning I reported an allergy to the dust (very visible) and requested to remove the bedspread, the management limited itself to promising a change of sheets. On the morning of check-out we even found ants both on the floor and inside the bed. From bad to worse the
bathroom which is obsolete, seems to have remained in the 50s, equipped with a floor-level shower with the classic plastic curtain that sticks to you during use.
Breakfast of very poor quality: the hot drinks dispensed by the automatic machine (coffee, cappuccino, latte macchiato) are completely undrinkable.
The price requested, even if around Ferragosto, is completely disproportionate to the quality of the services and the livability of the facility. The convenient location does not justify the degradation in any way. Not recommended
Ngày nhận xét: 16 thg 8, 2026
Ngày ở: thg 8 2026
Nightmare of mid-August
We booked two nights at Hotel Villa Augustus paying 488 €, a figure from which we expected at least one room up to what is shown in the photographs present at the time of booking.
Upon check-in, unfortunately, we found ourselves in front of a completely different room from what we expected based on the photos, not simply for a matter of lighting, perspective or small details: the overall appearance of the room was markedly different. Cleanliness, in our view, was also unacceptable.
We then went down to reception to politely ask for explanations. The receptionist listened to our comments and then the manager intervened. We explained to him that we fully understood that photographs of a structure can represent different rooms of the same category, but that the problem, in our case, was precisely the strong difference between what was presented photographically and the room actually allocated.
The answer was that photographs of all rooms cannot be published on the site and that the decor would be the same. We pointed out that, in our opinion, this also did not correspond to what was in front of us.
What made the experience even more unpleasant was the way the director handled the confrontation. Instead of looking for a solution or at least understanding the reason for our disappointment after spending almost €500 for two nights, the conversation became progressively rude and unprofessional. In the end we preferred to interrupt the discussion and return to the room.
Unfortunately the problems with cleaning continued the next day. We left the appropriate tag to request the cleaning of the room. The staff actually came in, because we found the bed made, but with the same sheets. The rest of the room, however, was not properly clean: the bathroom was still dirty, toilet paper had not been replenished and towels had not been replaced. Only the bathroom mat was changed.
Breakfast was also very disappointing, both for quality and choice, and in our opinion not adequate to the price paid and the level with which the structure is presented.
We didn't expect any special treatment or a superior room to the one we bought. We simply wanted to receive accommodation consistent with what we were shown at the time of booking, find an adequate level of cleanliness and, in the face of our dispute, be treated with professionalism.
For 488 € for two nights, including room, cleaning, breakfast and management of our reporting, the experience was definitely below our expectations.
Personally, based on our experience, I would not return and would not recommend the property.
Ngày nhận xét: 11 thg 8, 2026
Ngày ở: thg 8 2026
Terrible experience and shameful handling of a forgotten item
The real problem, however, is what happened today.
We checked out at 10:00 AM. In the afternoon, around 6:00 PM, we realized that my boyfriend had left a shirt he was particularly fond of in the room. We therefore returned to the hotel to ask the cleaning lady if she had perhaps seen it. The lady stated that she had not seen it.
The problem was above all the behavior of the gentleman at the reception, who we did not even understand if he was the owner or the manager of the facility. From the very first day he had shown himself to be rude, but today he really reached the limit.
We simply asked to be able to check the room again, but initially he refused, claiming that the room had already been occupied by other guests. After my boyfriend rechecked his suitcase carefully, making sure that the shirt was not with us and that it could therefore only be in the room, the gentleman finally allowed my boyfriend to go up and check.
It is a pity that, at that point, the room was empty and not occupied by other guests, contrary to what we had been told initially.
Throughout the whole situation, the gentleman was rude, annoyed, and completely unwilling to help us, as if our request were a nuisance. We were not asking him to accuse anyone or to take responsibility for the disappearance of the shirt: we were simply asking to be able to check the room to understand what had happened.
My boyfriend, after rechecking his suitcase several times, inevitably expressed the doubt that the shirt might have been taken by someone, because, once the possibility that it was in our luggage was excluded, it is not as if a shirt can just vanish into thin air.
What really made us angry was not just not finding the shirt, but above all the total lack of cooperation and professionalism shown by the gentleman. In a situation like this, we would have expected at least helpfulness and courtesy. Instead, he seemed almost annoyed by the fact that we had returned to the hotel to ask for help.
Terrible experience. A facility can even be old, but the minimum one expects is politeness, helpfulness, and respect for the customer. Here, unfortunately, we did not find them. Never again.
Ngày nhận xét: 9 thg 8, 2026
Ngày ở: thg 8 2026
Advantaged by the location
However, it is a historic hotel that could use a little care.
Room with a bit of a musty smell.
Good cleanliness, even though there were unfortunately some hairs here and there.
Basic breakfast, better to get coffee at the bar.
If you need it as a simple hotel to stay at and you are not too demanding, it can work for you.
Ngày nhận xét: 5 thg 8, 2026
Ngày ở: thg 8 2026
TERRIBLE
The worst thing, however, was the owner's attitude. He proved to be extremely rude, unpleasant, and not at all helpful. To every request, he responded with an arrogant and offensive tone, making me feel uncomfortable throughout the entire stay. Such behavior is unacceptable for anyone who works in contact with the public.
Overall, it was a truly disappointing experience. I would not return, and I do not feel like recommending it to anyone looking for a quiet stay and a minimum of courtesy.
Vị trí rất đẹp
Vico Ausonia, 16, Lipari, 98055, Ý|0,31 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
10:00
Thông tin nên biết
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