Holiday Inn Express Bremen Airport by IHG
+ 79
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Cho phép mang theo vật nuôi |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Trung tâm thể dục
Quầy lễ tân 24 giờ
Nhà hàng
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Holiday Inn Express Bremen Airport by IHG
Holiday Inn Express Bremen Airport By IHG cung cấp dịch vụ hoàn hảo và tất cả tiện nghi cần thiết cho quý khách. Duy trì kết nối trong suốt kỳ lưu trú với Internet miễn phí tại cơ sở lưu trú.Các dịch vụ đưa đón được cung cấp tại cơ sở lưu trú giúp việc khám phá Bremen càng thêm dễ dàng. Khách có thể sử dụng bãi đỗ xe tại cơ sở lưu trú. Luôn nhận được sự hỗ trợ quý khách yêu cầu thông qua các tiện ích tại quầy lễ tân như dịch vụ trợ giúp đặc biệt.Dịch vụ đặt vé cũng có thể hỗ trợ quý khách đặt vé và đảm bảo đặt chỗ tại các buổi biểu diễn và sự kiện hấp dẫn nhất trong khu vực lân cận.Hãy sử dụng dịch vụ giặt là ngay trong khuôn viên để giữ cho trang phục du lịch yêu thích của quý khách luôn sạch sẽ và thơm tho. Các tiện nghi trong phòng như dịch vụ phòng sẽ đáp ứng nhu cầu thư giãn của quý khách.Không cần phải bước ra ngoài, cửa hàng tiện lợi trong khuôn viên có thể đáp ứng những nhu cầu nhỏ của quý khách ngay lập tức. Do những lo ngại về sức khỏe, nghiêm cấm hút thuốc trong toàn bộ khuôn viên cơ sở lưu trú. Chỉ được phép hút thuốc tại các khu vực hạn chế được chỉ định.Mỗi phòng tại Holiday Inn Express Bremen Airport By IHG đều được thiết kế và trang trí cẩn thận để mang đến cho khách bầu không khí thoải mái như ở nhà. Nâng cao trải nghiệm lưu trú với máy điều hòa không khí được trang bị trong một số phòng hoặc dịch vụ cung cấp và làm sạch đồ vải. Một số phòng được trang bị hệ thống phát video trong phòng, báo hằng ngày hoặc TV để đảm bảo nhu cầu giải trí của quý khách. Cơ sở lưu trú cung cấp đồ uống trong phòng trong một số phòng nhất định.Holiday Inn Express Bremen Airport By IHG cung cấp áo choàng tắm, khăn tắm hoặc máy sấy tóc trong phòng vệ sinh ở một số phòng. Bắt đầu ngày mới với bữa sáng hảo hạng miễn phí, được phục vụ liên tục tại Holiday Inn Express Bremen Airport By IHG.Không bao giờ đói bụng với các quán ăn trong khuôn viên, nơi cung cấp nhiều lựa chọn bữa ăn ngon miệng phù hợp với mọi nhu cầu.Hãy tận hưởng một buổi tối thú vị với những người bạn đồng hành của quý khách tại các địa điểm giải trí của cơ sở lưu trú.Khách ở tại Holiday Inn Express Bremen Airport By IHG có thể nhận hàng nhu yếu phẩm tại phòng để chuẩn bị bữa ăn nhờ dịch vụ độc đáo do cơ sở lưu trú cung cấp.Hãy tham gia các hoạt động giải trí được cung cấp suốt cả ngày tại Holiday Inn Express Bremen Airport By IHG.Khám phá các tiện nghi thể dục thể thao tại cơ sở lưu trú để duy trì sức khỏe trong kỳ nghỉ của quý khách.
Đánh giá từ 
Khách đi công tác
CA
Ngày nhận xét: 7 thg 6, 2026
Ngày ở: thg 6 2026
Nice quiet and comfortable stop-over experience
I stayed one night at the Holiday Inn Express Bremen airport.
I was lucky to get an early check-in (around 12:30pm) and the lady at the front desk was very friendly and helpful.
With IGH Platinum Elite status, I was given a free upgrade to an apartment (one room suite) in the newer building.
The room was huge and had 3 windows that could be opened to a quiet side street.
I liked:
+ Kitchen sink, microwave, fridge with freezer, kettle
+ Bed comfort including pillows with a medium firm structure
+ Lots of seating options
+ Plenty of storage
++ Real glasses in the bathroom (unlike Holiday Inn Express in North America)
+ Very quiet (no room to room sounds)
+ Real telephone with quick dial to front desk
+ Small gym that includes an exercise/yoga mat, free weights and 3 aerobic machines
To improve (or problems noted)
- There is an input panel to connect a laptop to broadcast to the TV. but it does not work because the TV is software locked to hospitality mode. As well you can easily reach the back of the TV to plug a streaming stick, but because the TV is locked to hospitality mode, you cannot change the input / source. During my travels, about 20% of properties seem to want to block the guest from accessing entertainment on their own devices in their own language.
- The TV remove did not work properly (some arrow keys not functional). I called front desk and within about 20 minutes they came to my room with a replacement remote.
- The TV has one English new channel from UK. (everything else is in German),,,,,this despite the fact in the crowded breakfast room, I heard a lot of spoken English.
- Seasonal HVAC. As in a lot of hotels in Europe, the staff decides when you are allowed to have AC. My room was hot upon arrival and the front desk staff who came to my room explained that they had not started the AC in this section of the building yet ..."sorry". Luckily by evening time, it had cooled down outside and with the windows open and a floor fan in the room, I was able to cool the room down.
I went downtown for the day and that was super easy. 12 min walk to the TRAM. Purchase 3.40 euro ticket and 13 minutes later I was downtown.
Breakfast was very good and I really appreciated real glasses and china wear plates (as opposed to all the disposable dishes at Holiday Inn Express properties in North America)
I was lucky to get an early check-in (around 12:30pm) and the lady at the front desk was very friendly and helpful.
With IGH Platinum Elite status, I was given a free upgrade to an apartment (one room suite) in the newer building.
The room was huge and had 3 windows that could be opened to a quiet side street.
I liked:
+ Kitchen sink, microwave, fridge with freezer, kettle
+ Bed comfort including pillows with a medium firm structure
+ Lots of seating options
+ Plenty of storage
++ Real glasses in the bathroom (unlike Holiday Inn Express in North America)
+ Very quiet (no room to room sounds)
+ Real telephone with quick dial to front desk
+ Small gym that includes an exercise/yoga mat, free weights and 3 aerobic machines
To improve (or problems noted)
- There is an input panel to connect a laptop to broadcast to the TV. but it does not work because the TV is software locked to hospitality mode. As well you can easily reach the back of the TV to plug a streaming stick, but because the TV is locked to hospitality mode, you cannot change the input / source. During my travels, about 20% of properties seem to want to block the guest from accessing entertainment on their own devices in their own language.
- The TV remove did not work properly (some arrow keys not functional). I called front desk and within about 20 minutes they came to my room with a replacement remote.
- The TV has one English new channel from UK. (everything else is in German),,,,,this despite the fact in the crowded breakfast room, I heard a lot of spoken English.
- Seasonal HVAC. As in a lot of hotels in Europe, the staff decides when you are allowed to have AC. My room was hot upon arrival and the front desk staff who came to my room explained that they had not started the AC in this section of the building yet ..."sorry". Luckily by evening time, it had cooled down outside and with the windows open and a floor fan in the room, I was able to cool the room down.
I went downtown for the day and that was super easy. 12 min walk to the TRAM. Purchase 3.40 euro ticket and 13 minutes later I was downtown.
Breakfast was very good and I really appreciated real glasses and china wear plates (as opposed to all the disposable dishes at Holiday Inn Express properties in North America)
Phản hồi từ khách sạn
Ngày nhận xét: 21 thg 8, 2026
Dear Guest,
Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed your stop-over at the Holiday Inn Express Bremen Airport and that you were particularly pleased with the spacious apartment, the quiet location, the comfortable bed, the facilities and our breakfast.
It is wonderful to hear that our front desk team made you feel welcome and that we were able to assist you promptly when you experienced an issue with the TV remote. We also appreciate your positive comments regarding the gym, the room amenities and the easy connection to Bremen city centre.
Thank you as well for your detailed suggestions for improvement. We are sorry that the TV connectivity and channel selection did not meet your expectations. Your comments regarding the hospitality mode and the possibility of connecting personal devices are very helpful, and we will share this feedback with the relevant team. We also regret that the room was too warm upon arrival due to the seasonal HVAC changeover. We understand that this can be uncomfortable, and we appreciate your understanding and the practical solution of using the open windows and fan.
Your detailed feedback is extremely valuable to us and helps us identify opportunities to improve the guest experience. We hope to have the pleasure of welcoming you back to Bremen on your next visit.
Your Holiday Inn Express Bremen Airport Team
Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed your stop-over at the Holiday Inn Express Bremen Airport and that you were particularly pleased with the spacious apartment, the quiet location, the comfortable bed, the facilities and our breakfast.
It is wonderful to hear that our front desk team made you feel welcome and that we were able to assist you promptly when you experienced an issue with the TV remote. We also appreciate your positive comments regarding the gym, the room amenities and the easy connection to Bremen city centre.
Thank you as well for your detailed suggestions for improvement. We are sorry that the TV connectivity and channel selection did not meet your expectations. Your comments regarding the hospitality mode and the possibility of connecting personal devices are very helpful, and we will share this feedback with the relevant team. We also regret that the room was too warm upon arrival due to the seasonal HVAC changeover. We understand that this can be uncomfortable, and we appreciate your understanding and the practical solution of using the open windows and fan.
Your detailed feedback is extremely valuable to us and helps us identify opportunities to improve the guest experience. We hope to have the pleasure of welcoming you back to Bremen on your next visit.
Your Holiday Inn Express Bremen Airport Team
Cặp đôi
Ngày nhận xét: 29 thg 6, 2026
Ngày ở: thg 4 2026
Service and reception were once better and friendlier
We booked the hotel for a weekend stay in Bremen through a voucher provider. Unfortunately, vouchers for this hotel can no longer be purchased. The booking included a stay with two nights and breakfast buffet.
The hotel was very fully booked during our stay, especially since there was also a Bundesliga soccer match in Bremen on Saturday and some out-of-town fans had booked the hotel. Otherwise, the guest structure was mainly German-speaking, only partially international.
This was already our third stay, and despite minor hiccups, we can recommend the hotel, especially due to the value for money (and this does not even take into account the redemption of the voucher).
The hotel is located near Bremen Airport. From the upper floors, you can see departing or landing airplanes. The terminals are also within sight and can be reached on foot in just a few minutes.
We arrived by train thanks to the Germany Ticket. From the main train station, you can reach the Neuenlander Kämpe stop directly in about 15 minutes on line 6 (towards Flughafen-Süd). From here, the hotel is only about a 5-minute walk away.
The route to the city center is also extremely convenient by tram. In about 10-12 minutes, you can get from the Neuenlander Kämpe stop to Domsheide or Schüsselkorb.
Originally, in January, we had only inquired about the availability of redeeming the voucher we had purchased some time ago and that was still valid, and we promptly received a booking confirmation, which we were very pleased about. However, when we inquired about our usual room request about a week before arrival, they no longer wanted to know anything about a booking confirmation. Since a phone inquiry initially landed at the company headquarters (despite the Bremen phone number) and after being transferred to the reception of the hotel in Bremen, only an extremely difficult and cumbersome communication in ENGLISH was possible, I felt somewhat like I was in a parallel universe.
After an extremely long discussion (in English), I was transferred to a staff member from reservations after about 15 minutes of a very exhausting conversation. The booking could then be clarified and the room request passed on to another department. Ultimately, the room request was also not fulfilled.
We arrived quite precisely at check-in time (3:00 PM) at the hotel. The reception was staffed at that time by two receptionists. After a short wait due to the relatively large number of arriving guests, we were greeted by one of the two receptionists rather coldly and a bit brusquely, while the other receptionist was friendly, eager, but slightly overwhelmed. Ultimately, we were informed that our room was not yet ready and that we would have to wait. The waiting time was then about 35 minutes. As compensation, they offered us coffee and tea for self-service. This could have been handled differently (e.g., a drink voucher at the bar). At that point, we felt rather unwelcome as voucher customers.
Since we are now quite familiar with Bremen, we did not need to make use of any further services or recommendations from the reception.
Upon departure, we were warmly bid farewell by another staff member at the reception. At least the last impression was again positive. Ultimately, we had no further complaints about the hotel either. The hotel is rather simple and plain.
We had a room facing the courtyard, parking garage of the adjacent Europa-Center on the 2nd floor. floor. The room was sufficiently spacious with enough storage space for the duration of a short weekend trip. The room temperature could also be easily adjusted.
In the room, there was a kettle with a small selection of tea and coffee, as well as two Tetra Pak bottles of mineral water available. Unfortunately, there was neither a safe nor a refrigerator/minibar in the room.
Our double bed had comfortable mattresses, but they were also relatively small (140x200 cm).
The room was clean upon arrival. We only noticed a few normal signs of wear and tear. Since we opted out of room cleaning due to our short stay, we were able to hang a small bag on the door handle, which was filled with a small sweet treat. Great!
The room was not exactly our desired room, especially since during our previous stays we had rooms on the 5th floor at the very top with a great view of the airport (no disturbing flight noise, as there is a night flight ban in Bremen). We unfortunately missed this… We also noticed a loud noise in the room upon arrival, which turned out to be the cleaning/sweeping machine of the parking garage (who expects cleaning on Good Friday?). Unfortunately, there were charging plugs for phones only on one side of the bed.
.
The breakfast buffet was offered on the ground floor. There was a good selection of cold cuts and ham, but only a meager selection of cheese. Additionally, there were eggs, scrambled eggs, and baked beans, as well as muesli and fruit, and a separate sweet corner in the breakfast room. For self-service, there were two machines for hot beverages and two dispensers for fruit juice concentrates. Unfortunately, there were no special specialties such as meat salad, omelets, pastries/cakes, etc., not to mention sparkling wine for Sunday/holiday. Also, the decoration during the Easter season in the breakfast room was unfortunately more than discreet.
The hotel was very fully booked during our stay, especially since there was also a Bundesliga soccer match in Bremen on Saturday and some out-of-town fans had booked the hotel. Otherwise, the guest structure was mainly German-speaking, only partially international.
This was already our third stay, and despite minor hiccups, we can recommend the hotel, especially due to the value for money (and this does not even take into account the redemption of the voucher).
The hotel is located near Bremen Airport. From the upper floors, you can see departing or landing airplanes. The terminals are also within sight and can be reached on foot in just a few minutes.
We arrived by train thanks to the Germany Ticket. From the main train station, you can reach the Neuenlander Kämpe stop directly in about 15 minutes on line 6 (towards Flughafen-Süd). From here, the hotel is only about a 5-minute walk away.
The route to the city center is also extremely convenient by tram. In about 10-12 minutes, you can get from the Neuenlander Kämpe stop to Domsheide or Schüsselkorb.
Originally, in January, we had only inquired about the availability of redeeming the voucher we had purchased some time ago and that was still valid, and we promptly received a booking confirmation, which we were very pleased about. However, when we inquired about our usual room request about a week before arrival, they no longer wanted to know anything about a booking confirmation. Since a phone inquiry initially landed at the company headquarters (despite the Bremen phone number) and after being transferred to the reception of the hotel in Bremen, only an extremely difficult and cumbersome communication in ENGLISH was possible, I felt somewhat like I was in a parallel universe.
After an extremely long discussion (in English), I was transferred to a staff member from reservations after about 15 minutes of a very exhausting conversation. The booking could then be clarified and the room request passed on to another department. Ultimately, the room request was also not fulfilled.
We arrived quite precisely at check-in time (3:00 PM) at the hotel. The reception was staffed at that time by two receptionists. After a short wait due to the relatively large number of arriving guests, we were greeted by one of the two receptionists rather coldly and a bit brusquely, while the other receptionist was friendly, eager, but slightly overwhelmed. Ultimately, we were informed that our room was not yet ready and that we would have to wait. The waiting time was then about 35 minutes. As compensation, they offered us coffee and tea for self-service. This could have been handled differently (e.g., a drink voucher at the bar). At that point, we felt rather unwelcome as voucher customers.
Since we are now quite familiar with Bremen, we did not need to make use of any further services or recommendations from the reception.
Upon departure, we were warmly bid farewell by another staff member at the reception. At least the last impression was again positive. Ultimately, we had no further complaints about the hotel either. The hotel is rather simple and plain.
We had a room facing the courtyard, parking garage of the adjacent Europa-Center on the 2nd floor. floor. The room was sufficiently spacious with enough storage space for the duration of a short weekend trip. The room temperature could also be easily adjusted.
In the room, there was a kettle with a small selection of tea and coffee, as well as two Tetra Pak bottles of mineral water available. Unfortunately, there was neither a safe nor a refrigerator/minibar in the room.
Our double bed had comfortable mattresses, but they were also relatively small (140x200 cm).
The room was clean upon arrival. We only noticed a few normal signs of wear and tear. Since we opted out of room cleaning due to our short stay, we were able to hang a small bag on the door handle, which was filled with a small sweet treat. Great!
The room was not exactly our desired room, especially since during our previous stays we had rooms on the 5th floor at the very top with a great view of the airport (no disturbing flight noise, as there is a night flight ban in Bremen). We unfortunately missed this… We also noticed a loud noise in the room upon arrival, which turned out to be the cleaning/sweeping machine of the parking garage (who expects cleaning on Good Friday?). Unfortunately, there were charging plugs for phones only on one side of the bed.
.
The breakfast buffet was offered on the ground floor. There was a good selection of cold cuts and ham, but only a meager selection of cheese. Additionally, there were eggs, scrambled eggs, and baked beans, as well as muesli and fruit, and a separate sweet corner in the breakfast room. For self-service, there were two machines for hot beverages and two dispensers for fruit juice concentrates. Unfortunately, there were no special specialties such as meat salad, omelets, pastries/cakes, etc., not to mention sparkling wine for Sunday/holiday. Also, the decoration during the Easter season in the breakfast room was unfortunately more than discreet.
Phản hồi từ khách sạn
Ngày nhận xét: 21 thg 8, 2026
Lieber Gast,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihren bereits dritten Aufenthalt bei uns so ausführlich und detailliert zu schildern. Besonders freuen wir uns, dass Sie unser Preis-Leistungs-Verhältnis, die Lage, die Sauberkeit und die Schlafqualität weiterhin positiv bewerten und unser Hotel grundsätzlich auch weiterempfehlen.
Gleichzeitig bedauern wir sehr, dass Ihr diesmaliger Aufenthalt insbesondere im Bereich Service und Empfang nicht Ihren bisherigen Erfahrungen entsprochen hat. Dass die Kommunikation rund um Ihre Gutscheinbuchung so kompliziert und zeitaufwendig war und Ihr Zimmerwunsch letztlich nicht berücksichtigt werden konnte, entspricht selbstverständlich nicht unserem Anspruch. Auch die Wartezeit von rund 35 Minuten nach Ihrer Ankunft um 15:00 Uhr sowie der teilweise unfreundliche bzw. überforderte Eindruck an der Rezeption tun uns leid.
Gerade weil Sie bereits mehrfach bei uns zu Gast waren, können wir gut nachvollziehen, dass Sie sich diesmal nicht in gleichem Maße willkommen gefühlt haben. Dafür möchten wir uns ausdrücklich entschuldigen. Ihre Anmerkungen werden wir intern mit den zuständigen Teams besprechen, insbesondere im Hinblick auf die Kommunikation, den Umgang mit Gutscheinbuchungen und die Abläufe während stark frequentierter Anreisetage.
Vielen Dank auch für Ihre zahlreichen Hinweise zu den Zimmern und zum Frühstück. Wir freuen uns, dass Sie die Sauberkeit, die bequemen Matratzen, die Möglichkeit zur Temperaturregulierung sowie unsere kleine Aufmerksamkeit bei Verzicht auf die Zimmerreinigung positiv hervorheben. Ihre Anmerkungen zur Ausstattung und zum Frühstücksangebot nehmen wir ebenfalls gerne als Anregung für zukünftige Verbesserungen auf.
Umso mehr freut es uns, dass der freundliche Abschied an der Rezeption zumindest für einen positiven letzten Eindruck sorgen konnte. Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder begrüßen zu dürfen und Ihnen dann erneut die positive Erfahrung zu bieten, die Sie von Ihren früheren Besuchen bei uns kennen.
Ihr Holiday Inn Express Bremen Airport-Team
vielen Dank, dass Sie sich die Zeit genommen haben, Ihren bereits dritten Aufenthalt bei uns so ausführlich und detailliert zu schildern. Besonders freuen wir uns, dass Sie unser Preis-Leistungs-Verhältnis, die Lage, die Sauberkeit und die Schlafqualität weiterhin positiv bewerten und unser Hotel grundsätzlich auch weiterempfehlen.
Gleichzeitig bedauern wir sehr, dass Ihr diesmaliger Aufenthalt insbesondere im Bereich Service und Empfang nicht Ihren bisherigen Erfahrungen entsprochen hat. Dass die Kommunikation rund um Ihre Gutscheinbuchung so kompliziert und zeitaufwendig war und Ihr Zimmerwunsch letztlich nicht berücksichtigt werden konnte, entspricht selbstverständlich nicht unserem Anspruch. Auch die Wartezeit von rund 35 Minuten nach Ihrer Ankunft um 15:00 Uhr sowie der teilweise unfreundliche bzw. überforderte Eindruck an der Rezeption tun uns leid.
Gerade weil Sie bereits mehrfach bei uns zu Gast waren, können wir gut nachvollziehen, dass Sie sich diesmal nicht in gleichem Maße willkommen gefühlt haben. Dafür möchten wir uns ausdrücklich entschuldigen. Ihre Anmerkungen werden wir intern mit den zuständigen Teams besprechen, insbesondere im Hinblick auf die Kommunikation, den Umgang mit Gutscheinbuchungen und die Abläufe während stark frequentierter Anreisetage.
Vielen Dank auch für Ihre zahlreichen Hinweise zu den Zimmern und zum Frühstück. Wir freuen uns, dass Sie die Sauberkeit, die bequemen Matratzen, die Möglichkeit zur Temperaturregulierung sowie unsere kleine Aufmerksamkeit bei Verzicht auf die Zimmerreinigung positiv hervorheben. Ihre Anmerkungen zur Ausstattung und zum Frühstücksangebot nehmen wir ebenfalls gerne als Anregung für zukünftige Verbesserungen auf.
Umso mehr freut es uns, dass der freundliche Abschied an der Rezeption zumindest für einen positiven letzten Eindruck sorgen konnte. Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder begrüßen zu dürfen und Ihnen dann erneut die positive Erfahrung zu bieten, die Sie von Ihren früheren Besuchen bei uns kennen.
Ihr Holiday Inn Express Bremen Airport-Team
Du lịch với cả gia đình
Ngày nhận xét: 7 thg 8, 2026
Ngày ở: thg 7 2026
Excellent
Beautiful, spacious, clean rooms. Kind and helpful staff. Abundant and good breakfast.
Phản hồi từ khách sạn
Ngày nhận xét: 7 thg 8, 2026
Ciao Roberta T,
Grazie mille per aver condiviso la tua esperienza! Siamo felici che tu abbia apprezzato le nostre camere spaziose e pulite, così come la gentilezza del nostro personale. È fantastico sapere che la colazione è stata di tuo gradimento. Speriamo di rivederti presto!
- Lo Staff dell'Holiday Inn Express Bremen Airport
Grazie mille per aver condiviso la tua esperienza! Siamo felici che tu abbia apprezzato le nostre camere spaziose e pulite, così come la gentilezza del nostro personale. È fantastico sapere che la colazione è stata di tuo gradimento. Speriamo di rivederti presto!
- Lo Staff dell'Holiday Inn Express Bremen Airport
Khách đi công tác
Ngày nhận xét: 20 thg 4, 2026
Ngày ở: thg 4 2026
Good hotel but bad processes
Actually a good hotel !
Only if you ask for the invoice on the day of arrival :“there is a lot going on ..”
Okay, I'll be back later!
“Can’t we do the math tomorrow morning ?”
No, please, now , with tomorrow morning hurries!
With a lot of reluctance it was then issued which took 15 minutes .
They offered in between that I could fetch the bill tomorrow.
I approached the manager that it will be done at Motel One as part of the check-in.
Your comment on that I should go to Motel one if I don't like something ...
You'd better think about internal processes.
Only if you ask for the invoice on the day of arrival :“there is a lot going on ..”
Okay, I'll be back later!
“Can’t we do the math tomorrow morning ?”
No, please, now , with tomorrow morning hurries!
With a lot of reluctance it was then issued which took 15 minutes .
They offered in between that I could fetch the bill tomorrow.
I approached the manager that it will be done at Motel One as part of the check-in.
Your comment on that I should go to Motel one if I don't like something ...
You'd better think about internal processes.
Phản hồi từ khách sạn
Ngày nhận xét: 21 thg 8, 2026
Lieber Gast,
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt so ausführlich zu schildern. Es freut uns, dass Sie unser Hotel grundsätzlich als gut empfunden haben.
Umso mehr bedauern wir, dass die Ausstellung Ihrer Rechnung bei der Anreise so umständlich und zeitaufwendig für Sie war. Selbstverständlich verstehen wir, dass Sie Ihre Rechnung noch am Anreisetag benötigen konnten und erwarten, dass dieser Vorgang möglichst reibungslos und serviceorientiert abläuft.
Besonders möchten wir uns für die von Ihnen geschilderte Reaktion im Gespräch mit unserer Managerin entschuldigen. Eine solche Äußerung entspricht keinesfalls dem respektvollen und professionellen Umgang, den wir unseren Gästen gegenüber pflegen möchten. Ihre Kritik an unseren internen Abläufen nehmen wir sehr ernst und werden den Vorgang intern besprechen.
Vielen Dank für Ihren offenen Hinweis. Wir hoffen, dass wir Sie bei einem zukünftigen Aufenthalt von einem deutlich besseren Service überzeugen können.
Ihr Holiday Inn Express Bremen Airport-Team
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt so ausführlich zu schildern. Es freut uns, dass Sie unser Hotel grundsätzlich als gut empfunden haben.
Umso mehr bedauern wir, dass die Ausstellung Ihrer Rechnung bei der Anreise so umständlich und zeitaufwendig für Sie war. Selbstverständlich verstehen wir, dass Sie Ihre Rechnung noch am Anreisetag benötigen konnten und erwarten, dass dieser Vorgang möglichst reibungslos und serviceorientiert abläuft.
Besonders möchten wir uns für die von Ihnen geschilderte Reaktion im Gespräch mit unserer Managerin entschuldigen. Eine solche Äußerung entspricht keinesfalls dem respektvollen und professionellen Umgang, den wir unseren Gästen gegenüber pflegen möchten. Ihre Kritik an unseren internen Abläufen nehmen wir sehr ernst und werden den Vorgang intern besprechen.
Vielen Dank für Ihren offenen Hinweis. Wir hoffen, dass wir Sie bei einem zukünftigen Aufenthalt von einem deutlich besseren Service überzeugen können.
Ihr Holiday Inn Express Bremen Airport-Team
Du lịch với cả gia đình
Ngày nhận xét: 7 thg 4, 2026
Ngày ở: thg 4 2026
Worn and dirty
A hotel that has come of age and is declining more and more. On arrival the room is dirty. It definitely hasn't been cleaned. From the previous user there are still various things in the corners and of course dirt. Absolute no-go. Dirty towels are added.
Phản hồi từ khách sạn
Ngày nhận xét: 27 thg 4, 2026
Hallo Christian N,
vielen Dank, dass Sie sich für einen Aufenthalt im Holiday Inn Express Bremen Airport entschieden haben und sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Es tut uns leid zu hören, dass Ihre Erfahrung, insbesondere der Zustand Ihres Zimmers bei Ankunft, nicht Ihren Erwartungen entsprochen hat. Dies entspricht keinesfalls den hohen Standards, die wir unseren Gästen bieten möchten, und wir verstehen Ihre Enttäuschung.
Seien Sie bitte versichert, dass Ihre Rückmeldung dokumentiert und zur weiteren Verbesserung an die zuständigen Teams weitergeleitet wurde. Sauberkeit hat für uns höchste Priorität, und Ihr Hinweis wird sehr ernst genommen.
Gerne würden wir den Vorgang näher für Sie prüfen. Bitte senden Sie uns Ihre Reservierungsdetails, Ihre Kontaktdaten, ggf. bereits vom Hotel getroffene Maßnahmen sowie Ihren Tripadvisor‑Benutzernamen an IHGService@ihg.com.
Wir hoffen, Sie künftig wieder begrüßen zu dürfen und Ihnen dann einen deutlich besseren Aufenthalt bieten zu können.
Mit freundlichen Grüßen
Abdelrahman S
Case Manager
IHG Hotels & Resorts Service
vielen Dank, dass Sie sich für einen Aufenthalt im Holiday Inn Express Bremen Airport entschieden haben und sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Es tut uns leid zu hören, dass Ihre Erfahrung, insbesondere der Zustand Ihres Zimmers bei Ankunft, nicht Ihren Erwartungen entsprochen hat. Dies entspricht keinesfalls den hohen Standards, die wir unseren Gästen bieten möchten, und wir verstehen Ihre Enttäuschung.
Seien Sie bitte versichert, dass Ihre Rückmeldung dokumentiert und zur weiteren Verbesserung an die zuständigen Teams weitergeleitet wurde. Sauberkeit hat für uns höchste Priorität, und Ihr Hinweis wird sehr ernst genommen.
Gerne würden wir den Vorgang näher für Sie prüfen. Bitte senden Sie uns Ihre Reservierungsdetails, Ihre Kontaktdaten, ggf. bereits vom Hotel getroffene Maßnahmen sowie Ihren Tripadvisor‑Benutzernamen an IHGService@ihg.com.
Wir hoffen, Sie künftig wieder begrüßen zu dürfen und Ihnen dann einen deutlich besseren Aufenthalt bieten zu können.
Mit freundlichen Grüßen
Abdelrahman S
Case Manager
IHG Hotels & Resorts Service
Vị trí rất đẹp
Hanna-Kunath-Straße 5, Neuenland, 28199, Đức|0,59 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
12:00
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