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Hotel Schloss Lehen

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Thông tin nhanh

Nhận phòng từ:		15:00
Trả phòng trước:		11:00
Thú nuôi		Cho phép mang theo thú cưng có thu phí

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Tìm hiểu thêm về Hotel Schloss Lehen

Hotel Schloss Lehen

Tọa lạc tại Bad Friedrichshall, Hotel Schloss Lehen cách Cánh đồng mộ tại sân thể thao 5 phút lái xe và cách Bảo tàng Xe máy Đức (Deutsches Zweirad-Museum) 7 phút lái xe. Khách sạn này cách Bãi tắm Untergriesheim 5,3 km và cách Cung điện Hoàng gia Wimpfen 6,1 km. Hãy thư thả ngắm cảnh từ sân thượng/sân hiên hay vườn; và tận hưởng những dịch vụ, tiện ích như quyền truy cập Internet không dây miễn phí. Khách sạn này còn có phòng đại tiệc, thông tin về chuyến tham quan bằng xe đạp và chỗ đậu xe đạp. Khách có thể lựa chọn dùng bữa tại nhà hàng của Khách sạn hoặc nghỉ lại trong phòng và thưởng thức những món ăn ngon với dịch vụ phòng (có giới hạn thời gian). Thư giãn sau một ngày dài bên cạnh ly đồ uống yêu thích tại quầy bar/khu lounge. Khách có thể dùng bữa sáng buffet (có phụ phí) từ 7:00 đến 10:00 vào ngày cuối tuần. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí và thang máy. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên. Hãy nghỉ tại một trong 93 phòng được trang bị TV màn hình phẳng. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình cáp sẽ mang đến những phút giây giải trí thoải mái. Các phòng tắm được trang bị bồn tắm hoặc buồng tắm vòi sen, đồ dùng nhà tắm miễn phí và máy sấy tóc. Tiện nghi phòng bao gồm điện thoại, cùng bàn và nước đóng chai miễn phí.

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Du lịch theo nhóm

Ngày nhận xét: 4 thg 7, 2026

Ngày ở: thg 7 2026

Exceptional service in a great atmosphere

A truly exceptional hotel! From the first moment on, we were welcomed with a warmth that one rarely experiences anymore. The entire team is incredibly friendly, attentive, and service-oriented – here, the guest is truly the focus.
The beautiful atmosphere, the outstanding quality in all areas, and the attention to detail make the stay something very special. Culinary-wise, no wishes were left unfulfilled either.
We would especially like to highlight the excellent price-performance ratio. For the quality offered, the first-class service, and the unique castle ambiance, the prices are absolutely fair.
Many thanks to the entire team for this unforgettable stay. We will definitely come back and can recommend this establishment without reservation!
Du lịch với cả gia đình

Ngày nhận xét: 30 thg 6, 2026

Ngày ở: thg 6 2026

A lot of potential but lacking customer orientation.

I had expected significantly more from my stay. Unfortunately, several promises were not kept, and overall there was a lack of service orientation.
Particularly frustrating was the billing for the charging process of my electric vehicle. There was no transparency regarding the costs incurred. Since I was exactly worried about that, I addressed it on-site and explicitly stated that I did not want to chase after a refund later.
In response to my inquiry, the manager informed me that the reception would not be staffed on Sunday and that I would therefore have to pay the amount immediately or it would be charged. I was not informed about how I would subsequently receive an invoice or how the billing would be carried out in detail. At the same time, the manager assured me explicitly that I should not worry.
Nevertheless, an excessive amount was charged to my account. According to the management, the additional costs arose because a parking fee was charged – even though I had been explicitly informed beforehand that there would be no parking fees for the charging process. Now I have to chase after the refund myself and am also waiting for a comprehensible invoice for the charging process.
Later, I received a call in which I was initially informed that I had charged my vehicle twice. However, that was not the case. Additionally, I was told that it was not efficient to respond by email regarding an amount of around 30 euros. I found this statement inappropriate towards a paying guest. The entire handling of my complaint struck me as rude, unappreciative, and not customer-oriented.
Even at breakfast, everything was far from hospitable. In the morning, I was informed in a rather brusque tone that I had not registered for breakfast, which complicated the planning. However, at no point during check-in was I informed that registration was required. Guests should not be held responsible for errors in the hotel's own processes.
Additionally, there were further deficiencies: The elevator was out of order, and the air conditioning in the room initially did not work either. In response to my inquiry, I received only the answer: "You will have to wait now; we cannot do anything about it." It was only later that we managed to resolve the issue ourselves. An apology, an alternative offer, or even just a small gesture – such as a complimentary drink – were not offered.
Mistakes can happen in any hotel. However, what matters is how they are handled. Unfortunately, during my stay, I lacked transparency, commitment, and genuine customer orientation. From my perspective, more was promised in several areas than was ultimately delivered.
It's a shame – the hotel certainly has potential, but there was a significant gap between the promised standards and the actual experience.

Phản hồi từ khách sạn

Ngày nhận xét: 2 thg 7, 2026

Sehr geehrter Herr Sch.,
vielen Dank für Ihr Feedback. Nach Lesen Ihrer öffentlichen Bewertung möchten wir jedoch klarstellen, dass wir Ihre Darstellung in mehreren wesentlichen Punkten nicht teilen und einige Ihrer Aussagen aus unserer Sicht ein unvollständiges Bild der tatsächlichen Abläufe vermitteln.
Insbesondere möchten wir auf den von Ihnen geschilderten Vorfall bezüglich des Frühstücks eingehen. Sie kritisieren den Hinweis unseres Teams am Morgen als „nicht gastfreundlich“. Tatsächlich wird das Frühstück in unserem Haus vorab gebucht, da dies ein fester Bestandteil unserer internen Planung ist. In Ihrem Fall war für Sie zunächst kein Frühstück gebucht. Dennoch haben Sie und Ihre Begleitungen (insgesamt vier Personen) bereits vom Frühstücksbuffet Gebrauch gemacht, bevor dies angemeldet beziehungsweise nachgebucht wurde.
Dass unser Team Sie in diesem Zusammenhang darauf hingewiesen hat, entspricht einem vollkommen normalen und notwendigen Ablauf. Aus unserer Sicht ist es selbstverständlich, dass Leistungen zunächst gebucht und anschließend in Anspruch genommen werden – und nicht umgekehrt. Darüber hinaus kommunizieren wir transparent, dass unsere Rezeption am Vormittag nicht besetzt ist und eine nachträgliche Buchung zu diesem Zeitpunkt organisatorisch nicht ohne Weiteres möglich ist.
Auch bei den weiteren von Ihnen geschilderten Punkten, insbesondere im Zusammenhang mit der Abrechnung des Ladevorgangs, entspricht Ihre öffentliche Darstellung nicht vollständig den tatsächlichen Abläufen vor Ort. Unser Team hat sich mehrfach bemüht, offene Fragen mit Ihnen zu klären und gemeinsam eine Lösung zu finden. Dass hierbei Unstimmigkeiten entstanden sind, bedauern wir. Den Eindruck, unser Haus habe bewusst intransparent oder nicht serviceorientiert gehandelt, weisen wir jedoch ausdrücklich zurück.
Unser gesamtes Team setzt sich täglich mit großem Engagement dafür ein, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen. Umso bedauerlicher ist es, wenn öffentlich ein Eindruck entsteht, bei dem wesentliche Teile des tatsächlichen Geschehens außer Acht gelassen werden.
Selbstverständlich nehmen wir Kritik ernst und setzen uns damit auseinander. Gleichzeitig wünschen wir uns, dass öffentliche Bewertungen auf einer fairen, sachlichen und vollständigen Darstellung der tatsächlichen Ereignisse beruhen.
Wir wünschen Ihnen für die Zukunft alles Gute.
Mit freundlichen Grüßen
Ihr Team vom Hotel Schloss Lehen
Cặp đôi

Ngày nhận xét: 5 thg 10, 2025

Ngày ở: thg 10 2025

Nice hotel in a good location

The hotel is located in a district of Bad Friedrichshall. From here you can start some activities. It is tastefully decorated and clean and tidy in all areas. The room is spacious but has some niches that you might be able to use a little better. It is decorated in the castle style and that has its charm. However, we didn't like the colour grey so much because we found it a bit dreary. It might also be nice to put 2 chairs and a small table in the niche. Storage you didn't have much opportunity. The mattresses were very good, you could sleep wonderfully. The bathroom is perfectly fine in size. The shower is good. The breakfast buffet is varied and there is something for everyone. What I personally didn't like so much is that you have to set your own table and then you have to ask for cutlery because none is available. The dinner was very good, tasteful, as well as qualitative. Also, the portions were not exactly small. Big praise to the kitchen. The whole team was friendly and accommodating. The young man in Service in the restaurant was also very warm in addition.
Khác

Ngày nhận xét: 12 thg 8, 2025

Ngày ở: thg 8 2025

The guest is ignored

Before our departure we wanted to confirm the booking again. The reception was not manned, instead a tape was running. According to the announcement, reception should have been available by phone. Hours later we called again, again the reception was not occupied. We then left a message asking for a call back. When no callback was made hours later, we cancelled the booking and asked for confirmation. By midday the next day, no confirmation had been received. So, on the phone again... now someone on the phone who didn't know anything. No regret noticeable! Again requested confirmation, as of afternoon still nothing received. This ignorance is truly unique! This hotel has taken care of itself for us!

Phản hồi từ khách sạn

Ngày nhận xét: 14 thg 8, 2025

Sehr geehrter Gast,
vielen Dank für Ihre Rückmeldung.
Es tut uns leid, dass Sie den Eindruck gewonnen haben, ignoriert worden zu sein.
Unsere telefonische Bandansage enthält – sofern diese bis zum Ende angehört wird – wichtige Informationen, die auf unsere Website verweisen und den dortigen Weg zur schriftlichen Reservierung erklären.
Bitte beachten Sie, dass wir aus organisatorischen Gründen keine telefonischen Reservierungen mehr annehmen.
Wir bedauern, dass es hier offenbar zu Missverständnissen gekommen ist, und werden Ihre Anmerkungen zum Anlass nehmen, unsere Kommunikation weiter zu verbessern.
Ihr Team vom Hotel Schloss Lehen
Du khách ẩn danh

Ngày nhận xét: 10 thg 3, 2026

Ngày ở: thg 3 2026

Nice Location, Everything ok.

Vị trí rất đẹp

4,1

Hauptstrasse 2, Kochendorf, 74177, Đức|0,38 km từ trung tâm thành phố

Nhận phòng và trả phòng

Nhận phòng từ:

15:00

Trả phòng trước:

11:00

Thông tin nên biết

Thú nuôi

Cho phép mang theo thú cưng có thu phí

Giường phụ

Có thể thêm giường phụ có phí, tùy diện tích của phòng.

Hotel Schloss Lehen: Câu hỏi thường gặp

Hotel Schloss Lehen cách trung tâm Kochendorf 0.4 km.
Hotel Schloss Lehen nằm tại Kochendorf, Đức; cách trung tâm Kochendorf 0.4 km.
Hotel Schloss Lehen cho phép nhận phòng từ 15:00 và yêu cầu trả phòng trước 11:00.
Có, Hotel Schloss Lehen có điểm đỗ xe.
Có, Hotel Schloss Lehen có nhà hàng.