Romantik Hotel Sackmann
+ 67
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Romantik Hotel Sackmann
Baiersbronn is home to Romantik Hotel Sackmann. Mehliskopf and Panorama Spa Freudenstadt are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Riesenrutschbahn Poppeltal and Sommerrodelbahn Mehliskopf. Mehliskopf Bob-Bahn and Bobbahn Mehliskopf are also worth visiting.
Đánh giá từ 
Cặp đôi
UK
Ngày nhận xét: 9 thg 2, 2026
Ngày ở: thg 2 2026
A Restorative Spa Retreat Sitting Right at Four Stars
A Restorative Spa Retreat Sitting Right at Four Stars
I truly enjoyed my stay at the Sackmann GenussHotel and would happily give it 4 out of 5 stars. It’s a refined spa hotel with many standout moments, and with a few thoughtful improvements, it could absolutely reach that fifth star.
What I Loved
Forested spa views
The infinity pool and sauna upstairs, with its floor-to-ceiling glass windows overlooking the rolling Black Forest hills, offer views into the surrounding nature. The downstairs saunas facing the river are equally serene and thoughtfully designed.
♀️ Cozy wellness spaces
The whirlpool and indoor pool area felt warm and inviting. The overall spa layout encourages relaxation and lingering - exactly what you hope for in a destination spa hotel.
Exceptional attention to detail
Throughout the hotel, craftsmanship and care are evident: the mirrored ceiling in the wine bar reflecting the flowing river, elegant gold accents, impeccably maintained furniture, and luxurious robes all contribute to a sense of quiet indulgence.
Where There’s Room to Improve
️ Indoor pool seating atmosphere
The seating area around the indoor pool could feel cozier - especially in the evenings. Slightly dimmer lighting, more atmospheric ambiance, and more secluded seating would help guests feel truly at ease while resting.
☀️ Outdoor lounge accessibility
Unfortunately, the upstairs outdoor lounge area was unusable during our stay. It had rained prior to our arrival, and the cushions hadn’t been brought inside, leaving them soaked. A bit more foresight here would greatly enhance guests' experience.
⏰ Very early spa closing times
This was one of the most frustrating aspects of the stay. The outdoor infinity pool closes at 7:00 pm, and the entire spa downstairs closes at 8:00 pm, which feels surprisingly early for a hotel that specializes in wellness and is located far from nightlife or city distractions. Guests come here for the spa, and later access (especially since the outdoor pool is not staffed) would make a world of difference. For example, stargazing from the infinity pool would have been magical, but wasn’t possible with such an early closing time.
️ Outdoor pool temperature
In the winter months, the outdoor pool could be just a touch warmer to make it more comfortable and inviting.
Lack of vegan breakfast options despite promises
This was the biggest disappointment. Our vegan dietary needs were communicated well in advance and confirmed twice by staff, including at check-in. Despite this, the breakfast hostess told us she had not been made aware, and thus no accommodations had been prepared. The available vegan options were extremely limited (margarine, a spread, salami) and not particularly appealing or nourishing, which is disappointing for a hotel of this caliber.
Missed birthday acknowledgment
It was my birthday during our stay - something noted in my booking information and communicated to the hotel. Unlike other hotels I’ve stayed at in this caliber range, there was no acknowledgment at check-in or during the stay. While not expected, a simple note would have been appreciated.
Final Thoughts
Overall, the Sackmann GenussHotel is one of the nicer spa hotels in the Black Forest - and that’s coming from someone who has visited many. The foundation is absolutely there: beautiful design, a strong sense of place, and moments of true serenity. With a few operational improvements and more attention to guest care, I can easily see this hotel earning its fifth star. I would gladly return, and I look forward to seeing how it evolves.
I truly enjoyed my stay at the Sackmann GenussHotel and would happily give it 4 out of 5 stars. It’s a refined spa hotel with many standout moments, and with a few thoughtful improvements, it could absolutely reach that fifth star.
What I Loved
Forested spa views
The infinity pool and sauna upstairs, with its floor-to-ceiling glass windows overlooking the rolling Black Forest hills, offer views into the surrounding nature. The downstairs saunas facing the river are equally serene and thoughtfully designed.
♀️ Cozy wellness spaces
The whirlpool and indoor pool area felt warm and inviting. The overall spa layout encourages relaxation and lingering - exactly what you hope for in a destination spa hotel.
Exceptional attention to detail
Throughout the hotel, craftsmanship and care are evident: the mirrored ceiling in the wine bar reflecting the flowing river, elegant gold accents, impeccably maintained furniture, and luxurious robes all contribute to a sense of quiet indulgence.
Where There’s Room to Improve
️ Indoor pool seating atmosphere
The seating area around the indoor pool could feel cozier - especially in the evenings. Slightly dimmer lighting, more atmospheric ambiance, and more secluded seating would help guests feel truly at ease while resting.
☀️ Outdoor lounge accessibility
Unfortunately, the upstairs outdoor lounge area was unusable during our stay. It had rained prior to our arrival, and the cushions hadn’t been brought inside, leaving them soaked. A bit more foresight here would greatly enhance guests' experience.
⏰ Very early spa closing times
This was one of the most frustrating aspects of the stay. The outdoor infinity pool closes at 7:00 pm, and the entire spa downstairs closes at 8:00 pm, which feels surprisingly early for a hotel that specializes in wellness and is located far from nightlife or city distractions. Guests come here for the spa, and later access (especially since the outdoor pool is not staffed) would make a world of difference. For example, stargazing from the infinity pool would have been magical, but wasn’t possible with such an early closing time.
️ Outdoor pool temperature
In the winter months, the outdoor pool could be just a touch warmer to make it more comfortable and inviting.
Lack of vegan breakfast options despite promises
This was the biggest disappointment. Our vegan dietary needs were communicated well in advance and confirmed twice by staff, including at check-in. Despite this, the breakfast hostess told us she had not been made aware, and thus no accommodations had been prepared. The available vegan options were extremely limited (margarine, a spread, salami) and not particularly appealing or nourishing, which is disappointing for a hotel of this caliber.
Missed birthday acknowledgment
It was my birthday during our stay - something noted in my booking information and communicated to the hotel. Unlike other hotels I’ve stayed at in this caliber range, there was no acknowledgment at check-in or during the stay. While not expected, a simple note would have been appreciated.
Final Thoughts
Overall, the Sackmann GenussHotel is one of the nicer spa hotels in the Black Forest - and that’s coming from someone who has visited many. The foundation is absolutely there: beautiful design, a strong sense of place, and moments of true serenity. With a few operational improvements and more attention to guest care, I can easily see this hotel earning its fifth star. I would gladly return, and I look forward to seeing how it evolves.
Phản hồi từ khách sạn
Ngày nhận xét: 10 thg 2, 2026
Dear Guest,
Thank you very much for taking the time to share such a detailed review of your stay at Sackmann GenussHotel. We are delighted to hear that you enjoyed our wellness areas, the infinity pool, saunas, and the attention to detail throughout the hotel. Your kind words about the design and the tranquil atmosphere mean a lot to our team.
At the same time, we sincerely apologize for the miscommunication regarding your birthday. Normally, we like to surprise our birthday guests on the day itself with a small token of celebration, and we are very sorry that this did not happen as intended during your stay. Your feedback helps us ensure that this will be handled more carefully in the future.
We also greatly appreciate your suggestions regarding the seating areas, outdoor lounge, spa hours, pool temperature, and vegan breakfast options. We are actively reviewing ways to improve these areas to make our guests’ experiences even more enjoyable.
It is wonderful to hear that you would like to return despite these minor issues. We look forward to welcoming you back soon and providing you with a truly complete wellness experience.
Warm regards,
The Sackmann GenussHotel Team
Thank you very much for taking the time to share such a detailed review of your stay at Sackmann GenussHotel. We are delighted to hear that you enjoyed our wellness areas, the infinity pool, saunas, and the attention to detail throughout the hotel. Your kind words about the design and the tranquil atmosphere mean a lot to our team.
At the same time, we sincerely apologize for the miscommunication regarding your birthday. Normally, we like to surprise our birthday guests on the day itself with a small token of celebration, and we are very sorry that this did not happen as intended during your stay. Your feedback helps us ensure that this will be handled more carefully in the future.
We also greatly appreciate your suggestions regarding the seating areas, outdoor lounge, spa hours, pool temperature, and vegan breakfast options. We are actively reviewing ways to improve these areas to make our guests’ experiences even more enjoyable.
It is wonderful to hear that you would like to return despite these minor issues. We look forward to welcoming you back soon and providing you with a truly complete wellness experience.
Warm regards,
The Sackmann GenussHotel Team
Cặp đôi
Ngày nhận xét: 5 thg 6, 2026
Ngày ở: thg 6 2026
Genusshotel Sackmann – Dreamlike stay with a minor drawback.
We spent several wonderful days at Genusshotel Sackmann and can warmly recommend the hotel in many aspects. The 4-star rating is absolutely deserved.
Accommodation & Service
Our room was beautifully furnished, impeccably clean, and simply a place to feel comfortable. The entire team is noticeably dedicated and extremely accommodating – you feel welcome from the very beginning.
Culinary
The breakfast was great and left hardly any wishes unfulfilled. The only minor deduction: The fresh fruit occasionally seemed not quite fresh anymore. The six-course dinner, on the other hand, was of a high standard – both qualitatively and technically really convincing.
Wellness
A real highlight: The infinity pool on the roof with a panoramic sauna and the adjacent relaxation areas is simply dreamlike. Tea, water, and snacks are available everywhere for free – this is not a given. The wellness area in the basement is also appealing, but it feels somewhat cramped. The fitness room and the saunas there cannot completely hide the spatial constraints despite generous windows. The booked massage was a true delight.
Drink prices – unfortunately a significant downside.
What noticeably tarnished our otherwise very positive impression were the drink prices. It is natural and perfectly fine for the restaurant to profit from drinks. However, what we experienced here goes beyond the usual: Wines that are available in stores for €13–17 were listed for €48–52 on the menu – and those were the cheapest options. A cocktail for €14.50 consisted of two ice cubes, some foam, and barely 0.2 liters of content. Especially striking: The sparkling wine at breakfast was included – the same glass cost €8 in the evening. Such discrepancies are hard to understand and unfortunately leave a bitter aftertaste.
Conclusion
A great hotel with attentive service, excellent cuisine, and a wonderful wellness area. Those who are willing to spend a lot on drinks will be thoroughly pampered. Those who – like us – enjoy a glass of wine or a cocktail in the evening should be prepared for this.
Accommodation & Service
Our room was beautifully furnished, impeccably clean, and simply a place to feel comfortable. The entire team is noticeably dedicated and extremely accommodating – you feel welcome from the very beginning.
Culinary
The breakfast was great and left hardly any wishes unfulfilled. The only minor deduction: The fresh fruit occasionally seemed not quite fresh anymore. The six-course dinner, on the other hand, was of a high standard – both qualitatively and technically really convincing.
Wellness
A real highlight: The infinity pool on the roof with a panoramic sauna and the adjacent relaxation areas is simply dreamlike. Tea, water, and snacks are available everywhere for free – this is not a given. The wellness area in the basement is also appealing, but it feels somewhat cramped. The fitness room and the saunas there cannot completely hide the spatial constraints despite generous windows. The booked massage was a true delight.
Drink prices – unfortunately a significant downside.
What noticeably tarnished our otherwise very positive impression were the drink prices. It is natural and perfectly fine for the restaurant to profit from drinks. However, what we experienced here goes beyond the usual: Wines that are available in stores for €13–17 were listed for €48–52 on the menu – and those were the cheapest options. A cocktail for €14.50 consisted of two ice cubes, some foam, and barely 0.2 liters of content. Especially striking: The sparkling wine at breakfast was included – the same glass cost €8 in the evening. Such discrepancies are hard to understand and unfortunately leave a bitter aftertaste.
Conclusion
A great hotel with attentive service, excellent cuisine, and a wonderful wellness area. Those who are willing to spend a lot on drinks will be thoroughly pampered. Those who – like us – enjoy a glass of wine or a cocktail in the evening should be prepared for this.
Phản hồi từ khách sạn
Ngày nhận xét: 9 thg 6, 2026
Sehr geehrter Gast,
herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Genusshotel Sackmann so ausführlich zu bewerten.
Es freut uns sehr, dass Sie viele schöne Tage bei uns verbracht haben und insbesondere Zimmer, Service, Kulinarik sowie unseren Wellnessbereich in so positiver Erinnerung behalten haben. Ihr Lob geben wir sehr gerne an unser gesamtes Team weiter.
Ebenso danken wir Ihnen für Ihre offenen und ehrlichen Hinweise.
Rückmeldungen wie Ihre sind für uns sehr wertvoll, da sie uns helfen, unsere Qualität kontinuierlich zu prüfen und weiterzuentwickeln.
Besonders freut es uns, dass Sie unseren Infinity Pool, die Panoramasauna sowie Ihre Massage als echte Highlights erlebt haben. Auch Ihr positives Fazit zu Küche und Service bedeutet uns sehr viel.
Wir würden uns freuen, Sie bei einer zukünftigen Gelegenheit erneut bei uns begrüßen zu dürfen und Sie dann wieder vollständig von unserem Haus überzeugen zu können.
Mit herzlichen Grüßen
Familie Sackmann samt Team
herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Genusshotel Sackmann so ausführlich zu bewerten.
Es freut uns sehr, dass Sie viele schöne Tage bei uns verbracht haben und insbesondere Zimmer, Service, Kulinarik sowie unseren Wellnessbereich in so positiver Erinnerung behalten haben. Ihr Lob geben wir sehr gerne an unser gesamtes Team weiter.
Ebenso danken wir Ihnen für Ihre offenen und ehrlichen Hinweise.
Rückmeldungen wie Ihre sind für uns sehr wertvoll, da sie uns helfen, unsere Qualität kontinuierlich zu prüfen und weiterzuentwickeln.
Besonders freut es uns, dass Sie unseren Infinity Pool, die Panoramasauna sowie Ihre Massage als echte Highlights erlebt haben. Auch Ihr positives Fazit zu Küche und Service bedeutet uns sehr viel.
Wir würden uns freuen, Sie bei einer zukünftigen Gelegenheit erneut bei uns begrüßen zu dürfen und Sie dann wieder vollständig von unserem Haus überzeugen zu können.
Mit herzlichen Grüßen
Familie Sackmann samt Team
Cặp đôi
Ngày nhận xét: 16 thg 5, 2026
Ngày ở: thg 6 2025
Lives off its reputation...
First, the positive aspects: The managers are present on-site daily, and the maximum has been extracted from this limited property. The new building is very nice, and the rooms there are also quiet at the back. The staff is friendly.
Otherwise, there are significant weaknesses that should not occur with such high-class regional competitors. We already revoked our inquiry because they were unable to respond to our email. Then finally an offer, this time for the wrong room. At some point, it finally worked out. This first bad impression was then confirmed on-site: The lady at the reception was friendly and clueless; she had to ask her colleague if there was an underground garage (!). Unfortunately, there is not; one must either park outside or book a narrow garage that cannot accommodate larger vehicles, about 200 meters away, in all weather conditions, for a staggering €25 per night. There is also no luggage service available. Since employees with regional roots seem to be in the minority, there are also some misunderstandings; for example, they did not understand the word "fitted sheet." Even at check-out, the reception did not shine with impressive expertise: This time, the lady was competent, but the bill included items that could not be matched to any receipts; on the other hand, there were receipts that did not appear on the bill... Let us assume that the amount was generally correct, but it is not verifiable...
Regarding the culinary aspects: We did not visit the 1-star restaurant (the 2nd star was revoked a few years ago). Nevertheless, a star restaurant usually has a positive influence on the "normal" restaurant. . Not here: In the evening, paper napkins are provided; one wouldn't want to ask for a tablecloth, and the glasses, well, the rooms are so overheated that the open white wine is warm by the main course at the latest (a cooler is not offered). When four people come, they receive the half-board menu on two sheets of paper. When two people come, there is one sheet of paper. Regarding the food itself: Less exotic, more quality, especially with the meat, would be nice. For example: Back instead of roast, turbot instead of pike-perch, etc. Several times, one had to cut off fat from the meat. The fish was not fresh; one could clearly smell that. That is not acceptable at all. The cuisine in general was creamy and thus hard to digest. Few alternatives, one dessert. The appearance of the dishes was fine, as were the lighting and chairs. The pricing of the open wines and cocktails is ambitious. In the morning, one must already state what one wants to eat in the evening...
Breakfast: Basically, salt shakers are missing, and sometimes cutlery as well. Good, fresh omelet, but for example, not even mushrooms. Manual juice press, which usually does not work. The muesli tastes different every time. Something is always running out: If one did not inform the staff, no one would notice. One wants to let out cocoa (which is very good!), then the powder runs out. The powder is refilled, then the milk runs out. That is annoying. No variety whatsoever, e.g., always the same sweet treats, e.g., no chocolate croissant.
Overall, we had the impression that they are cutting back on staff training. This shot can backfire.
Otherwise, there are significant weaknesses that should not occur with such high-class regional competitors. We already revoked our inquiry because they were unable to respond to our email. Then finally an offer, this time for the wrong room. At some point, it finally worked out. This first bad impression was then confirmed on-site: The lady at the reception was friendly and clueless; she had to ask her colleague if there was an underground garage (!). Unfortunately, there is not; one must either park outside or book a narrow garage that cannot accommodate larger vehicles, about 200 meters away, in all weather conditions, for a staggering €25 per night. There is also no luggage service available. Since employees with regional roots seem to be in the minority, there are also some misunderstandings; for example, they did not understand the word "fitted sheet." Even at check-out, the reception did not shine with impressive expertise: This time, the lady was competent, but the bill included items that could not be matched to any receipts; on the other hand, there were receipts that did not appear on the bill... Let us assume that the amount was generally correct, but it is not verifiable...
Regarding the culinary aspects: We did not visit the 1-star restaurant (the 2nd star was revoked a few years ago). Nevertheless, a star restaurant usually has a positive influence on the "normal" restaurant. . Not here: In the evening, paper napkins are provided; one wouldn't want to ask for a tablecloth, and the glasses, well, the rooms are so overheated that the open white wine is warm by the main course at the latest (a cooler is not offered). When four people come, they receive the half-board menu on two sheets of paper. When two people come, there is one sheet of paper. Regarding the food itself: Less exotic, more quality, especially with the meat, would be nice. For example: Back instead of roast, turbot instead of pike-perch, etc. Several times, one had to cut off fat from the meat. The fish was not fresh; one could clearly smell that. That is not acceptable at all. The cuisine in general was creamy and thus hard to digest. Few alternatives, one dessert. The appearance of the dishes was fine, as were the lighting and chairs. The pricing of the open wines and cocktails is ambitious. In the morning, one must already state what one wants to eat in the evening...
Breakfast: Basically, salt shakers are missing, and sometimes cutlery as well. Good, fresh omelet, but for example, not even mushrooms. Manual juice press, which usually does not work. The muesli tastes different every time. Something is always running out: If one did not inform the staff, no one would notice. One wants to let out cocoa (which is very good!), then the powder runs out. The powder is refilled, then the milk runs out. That is annoying. No variety whatsoever, e.g., always the same sweet treats, e.g., no chocolate croissant.
Overall, we had the impression that they are cutting back on staff training. This shot can backfire.
Phản hồi từ khách sạn
Ngày nhận xét: 9 thg 6, 2026
Sehr geehrter Gast,
vielen Dank für Ihre ausführliche Rückmeldung zu Ihrem Aufenthalt.
Wir freuen uns sehr, dass Sie insbesondere unseren Neubau, die Zimmerqualität sowie die Freundlichkeit unseres Teams positiv hervorheben.
Ihre Hinweise zu den organisatorischen Abläufen vor und während Ihres Aufenthalts sowie zu unserem gastronomischen Angebot nehmen wir aufmerksam zur Kenntnis.
Rückmeldungen dieser Art sind für uns wichtig und werden intern sorgfältig geprüft, um unsere Prozesse weiter zu optimieren.
Wir danken Ihnen für Ihr offenes Feedback und die damit verbundene Unterstützung bei unserer kontinuierlichen Weiterentwicklung.
Mit freundlichen Grüßen
Familie Sackmann samt Team
vielen Dank für Ihre ausführliche Rückmeldung zu Ihrem Aufenthalt.
Wir freuen uns sehr, dass Sie insbesondere unseren Neubau, die Zimmerqualität sowie die Freundlichkeit unseres Teams positiv hervorheben.
Ihre Hinweise zu den organisatorischen Abläufen vor und während Ihres Aufenthalts sowie zu unserem gastronomischen Angebot nehmen wir aufmerksam zur Kenntnis.
Rückmeldungen dieser Art sind für uns wichtig und werden intern sorgfältig geprüft, um unsere Prozesse weiter zu optimieren.
Wir danken Ihnen für Ihr offenes Feedback und die damit verbundene Unterstützung bei unserer kontinuierlichen Weiterentwicklung.
Mit freundlichen Grüßen
Familie Sackmann samt Team
Du lịch với cả gia đình
Ngày nhận xét: 7 thg 5, 2026
Ngày ở: thg 5 2026
Started promising and ended absolutely disappointing
For just under 700 € per night we expected significantly more. The stay started promisingly, but unfortunately turned into a great disappointment.
At the weekend, the hotel was the backdrop for bachelor parties... The pool was correspondingly noisy, and there was even vomit on the tiles – something that absolutely should not happen in a hotel with this aspiration.
The sharp difference in quality of staff from the afternoon onwards was particularly striking. In our view, the service was no longer of the level of a 4-star plus hotel. There were clear language barriers, little expertise and a visibly overwhelmed reception.
Things also went chaotic in the restaurant: Dessert was served before the penultimate course, orders were misunderstood several times and it took a very long time for all guests to be covered at all. The vegetarian alternative to the meat dish ultimately consisted only of carrots – which was disappointing and uncreative.
In the bar we waited in the evening despite almost empty area about 30 minutes without being served until we finally left.
Overall, it's a shame, especially at this price level. The stay started promisingly, but ended in absolute disappointment for us.
At the weekend, the hotel was the backdrop for bachelor parties... The pool was correspondingly noisy, and there was even vomit on the tiles – something that absolutely should not happen in a hotel with this aspiration.
The sharp difference in quality of staff from the afternoon onwards was particularly striking. In our view, the service was no longer of the level of a 4-star plus hotel. There were clear language barriers, little expertise and a visibly overwhelmed reception.
Things also went chaotic in the restaurant: Dessert was served before the penultimate course, orders were misunderstood several times and it took a very long time for all guests to be covered at all. The vegetarian alternative to the meat dish ultimately consisted only of carrots – which was disappointing and uncreative.
In the bar we waited in the evening despite almost empty area about 30 minutes without being served until we finally left.
Overall, it's a shame, especially at this price level. The stay started promisingly, but ended in absolute disappointment for us.
Phản hồi từ khách sạn
Ngày nhận xét: 14 thg 5, 2026
Lieber Gast,
wir nehmen Ihre Rückmeldung zur Kenntnis, können Ihre Darstellung jedoch in dieser Form nicht nachvollziehen.
Der von Ihnen erwähnte Junggesellinnenabschied bestand aus einer kleinen Gruppe von Damen, die sich zu keiner Zeit unangemessen verhalten haben.
Eine „ausufernde Partystimmung“ oder Beeinträchtigung anderer Gäste hat es nach unseren Beobachtungen nicht gegeben, ebenso haben wir keine Beschwerden von anderen Gästen erhalten .
Ebenso möchten wir klarstellen, dass unsere Wellness- und Poolbereiche durchgehend kontrolliert und gepflegt werden.
Regelmäßige Rundgänge sowie ein hoher Hygienestandard gehören bei uns zum festen Ablauf.
Auch Ihre Kritik am Service und Restaurantablauf können wir so nicht stehen lassen. Unsere Teams arbeiten täglich unter hoher Auslastung und mit wechselndem Gästefluss, insbesondere am Wochenende.
Dass es hierbei zu Wartezeiten oder einzelnen Missverständnissen kommen kann, lässt sich trotz sorgfältiger Organisation nicht vollständig ausschließen – von einem „chaotischen Ablauf“ kann jedoch keine Rede sein.
Wir bedauern, dass Ihr persönlicher Eindruck dennoch negativ war.
Gleichzeitig möchten wir betonen, dass wir Ihre pauschale Bewertung des Hauses und unserer Mitarbeitenden in dieser Schärfe nicht teilen.
Mit freundlichen Grüßen
Familie Sackmann samt Team
wir nehmen Ihre Rückmeldung zur Kenntnis, können Ihre Darstellung jedoch in dieser Form nicht nachvollziehen.
Der von Ihnen erwähnte Junggesellinnenabschied bestand aus einer kleinen Gruppe von Damen, die sich zu keiner Zeit unangemessen verhalten haben.
Eine „ausufernde Partystimmung“ oder Beeinträchtigung anderer Gäste hat es nach unseren Beobachtungen nicht gegeben, ebenso haben wir keine Beschwerden von anderen Gästen erhalten .
Ebenso möchten wir klarstellen, dass unsere Wellness- und Poolbereiche durchgehend kontrolliert und gepflegt werden.
Regelmäßige Rundgänge sowie ein hoher Hygienestandard gehören bei uns zum festen Ablauf.
Auch Ihre Kritik am Service und Restaurantablauf können wir so nicht stehen lassen. Unsere Teams arbeiten täglich unter hoher Auslastung und mit wechselndem Gästefluss, insbesondere am Wochenende.
Dass es hierbei zu Wartezeiten oder einzelnen Missverständnissen kommen kann, lässt sich trotz sorgfältiger Organisation nicht vollständig ausschließen – von einem „chaotischen Ablauf“ kann jedoch keine Rede sein.
Wir bedauern, dass Ihr persönlicher Eindruck dennoch negativ war.
Gleichzeitig möchten wir betonen, dass wir Ihre pauschale Bewertung des Hauses und unserer Mitarbeitenden in dieser Schärfe nicht teilen.
Mit freundlichen Grüßen
Familie Sackmann samt Team
Cặp đôi
Ngày nhận xét: 19 thg 4, 2026
Ngày ở: thg 4 2026
Mixed experience
Very nice hotel with quality SPA service on the other hand the room Charm to avoid: very uncomfortable mattress, we felt the springs!!! Thursday night at 168€ but Friday night at 380€ abused the price of the second night!!! (With very good breakfast).
So mixed experience, pity because we have known this Hotel for 29 years and it has become very impersonal.
So mixed experience, pity because we have known this Hotel for 29 years and it has become very impersonal.
Phản hồi từ khách sạn
Ngày nhận xét: 23 thg 4, 2026
Sehr geehrte/r 135laureb,
vielen Dank für Ihre offene Rückmeldung und Ihre langjährige Verbundenheit mit unserem Haus.
Es freut uns, dass Ihnen unser Spa-Angebot sowie das Frühstück weiterhin gefallen. Gleichzeitig bedauern wir sehr, dass Ihr Aufenthalt im Zimmer „Charme“ nicht Ihren Erwartungen entsprochen hat – Ihren Hinweis zum Schlafkomfort nehmen wir ernst und prüfen dies sorgfältig.
Es ist für uns sehr schade zu lesen, dass Sie unser Haus als unpersönlicher empfunden haben. Wir arbeiten jeden Tag mit viel Herzblut daran, unseren Gästen eine persönliche und herzliche Atmosphäre zu bieten – sowohl unser gesamtes Team als auch die Familie Sackmann.
Auch Ihre Anmerkung zur Preisgestaltung nehmen wir dankend auf.
Wir würden uns sehr freuen, Sie dennoch wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
Familie Sackmann samt Team
vielen Dank für Ihre offene Rückmeldung und Ihre langjährige Verbundenheit mit unserem Haus.
Es freut uns, dass Ihnen unser Spa-Angebot sowie das Frühstück weiterhin gefallen. Gleichzeitig bedauern wir sehr, dass Ihr Aufenthalt im Zimmer „Charme“ nicht Ihren Erwartungen entsprochen hat – Ihren Hinweis zum Schlafkomfort nehmen wir ernst und prüfen dies sorgfältig.
Es ist für uns sehr schade zu lesen, dass Sie unser Haus als unpersönlicher empfunden haben. Wir arbeiten jeden Tag mit viel Herzblut daran, unseren Gästen eine persönliche und herzliche Atmosphäre zu bieten – sowohl unser gesamtes Team als auch die Familie Sackmann.
Auch Ihre Anmerkung zur Preisgestaltung nehmen wir dankend auf.
Wir würden uns sehr freuen, Sie dennoch wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
Familie Sackmann samt Team
Vị trí
Murgtalstraße 602, Schwarzenberg, 72270, Đức|0,33 km từ trung tâm thành phố
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Romantik Hotel Sackmann: Câu hỏi thường gặp
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