DoubleTree by Hilton Sharm El Sheikh Sharm Bay
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Bể bơi
Trung tâm thể dục
Quầy lễ tân 24 giờ
DoubleTree by Hilton Sharm El Sheikh Sharm Bay: đánh giá
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 8 thg 8, 2026
Fantastic, friendly, beautiful complex resort. Beach very scenic.
Staff at the restaurant couldn't stop offering help, always smiling and very kind. Staff at poolside superbly friendly and entertainment crew were so lovely especially Ali Baba who was very funny, sweet and helpful. Made us feel welcome. Staff cleaning the room fantastic. Well done!
Du lịch với cả gia đình
Ngày nhận xét: 8 thg 8, 2026
Poor hotel
We were accommodated in the older section. The hotel is definitely in need of renovation; the rooms, pools, and common areas are all old and worn out. The rooms feature an outdated air conditioning system that is incredibly noisy and blows directly onto the bed. The restaurant is very small, and there were constant issues finding a free table or getting clean dishes. It was the first time we’d stayed at a hotel where guests couldn't get their own cutlery; only waiters could bring it, yet they often had none available, leading to long waits. There was a similar problem with glasses—they ran out every day, so drinks were served in paper cups, even at the lobby bars. Supplies ran out daily, and they would even serve leftover lunch dishes at dinner. The food was mediocre, and the drinks were terrible. The hotel deserves two stars at most. The waiters' behavior was odd, too: if you tipped, you’d get a drink in a proper glass (or a better-quality cup by the pool), but if you didn't, you’d get a disposable one. There was also a strange issue with drinking water; it wasn't available anywhere outside the bars, and even there, it came from dispensers that lacked cups. Small bottles—one per person—were delivered to the room once a day. We were told to call reception if we needed more, but despite making numerous calls, they actually brought more only once. On the plus side, the property is vast, so there was never a problem finding a sunbed—though the sunbeds themselves were damaged and very dirty. The pools were spacious, and the beach and reef were beautiful. I would certainly never recommend this hotel to anyone, nor would I ever return.
Du lịch với cả gia đình
Ngày nhận xét: 8 thg 8, 2026
Good experience
It is a great experience and the stuff is so friendly especially Jaber Mohammad in the house keeping department, the room is so clean. Must try ❤️
Du lịch với cả gia đình
Ngày nhận xét: 7 thg 8, 2026
Hotel experience
The rooms were good, however on arrival our room was not ready for us. We had to wait for at least an hour for another bed to be put in, after arriving to the hotel late at night. However, the hotel staff are lovely and have always helped us with an issue. The entertainment staff have been amazing, and everythibg they have put on has been great, especially karaoke. Our rooms have been cleaned every day and we have never had a problem, we have loved what the housekeeping staff have made out of the towels for example.
Phản hồi từ khách sạn
Ngày nhận xét: 8 thg 8, 2026
Dear Valued Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you enjoyed your room, the daily housekeeping service, and the thoughtful towel arrangements prepared by our housekeeping team. It is also wonderful to know that our staff have been lovely and helpful whenever you needed assistance, and that you particularly enjoyed the entertainment programme, especially karaoke. We will certainly share your kind words with our entertainment and housekeeping teams.
We sincerely apologize for the inconvenience you experienced upon arrival and for the delay in preparing the additional bed, especially after arriving late at night. We understand how frustrating this must have been, and we appreciate your patience and understanding.
Your feedback is highly valued and helps us continue improving our services and guest experience. We are delighted that, overall, you have enjoyed your stay with us and hope to have the pleasure of welcoming you back for another memorable holiday.
Sincerely,
DoubleTree by Hilton Sharm El Sheikh - Sharm Bay
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you enjoyed your room, the daily housekeeping service, and the thoughtful towel arrangements prepared by our housekeeping team. It is also wonderful to know that our staff have been lovely and helpful whenever you needed assistance, and that you particularly enjoyed the entertainment programme, especially karaoke. We will certainly share your kind words with our entertainment and housekeeping teams.
We sincerely apologize for the inconvenience you experienced upon arrival and for the delay in preparing the additional bed, especially after arriving late at night. We understand how frustrating this must have been, and we appreciate your patience and understanding.
Your feedback is highly valued and helps us continue improving our services and guest experience. We are delighted that, overall, you have enjoyed your stay with us and hope to have the pleasure of welcoming you back for another memorable holiday.
Sincerely,
DoubleTree by Hilton Sharm El Sheikh - Sharm Bay
Du lịch với cả gia đình
Ngày nhận xét: 7 thg 8, 2026
EXTREMELY DISAPPOINTING – THINK TWICE BEFORE BOOKING THIS HOTEL!
ABSOLUTELY UNACCEPTABLE
A room was confirmed for 3 adults + 1 child, yet upon arrival there were only 3 beds. After several days of requests, the hotel still refused to provide a bed for the child.
Instead, guests were told to pay an additional 70 USD PER NIGHT to move to a room suitable for 4 people.
Even worse, we were informed that this is happening repeatedly with newly arriving guests.
After 15+ years in the travel industry, I have rarely seen such unacceptable treatment of guests. Blaming the tour operator and then demanding more money to correct the problem is simply not acceptable.
BE VERY CAREFUL WHEN BOOKING THIS HOTEL.
Do not expect the confirmed room occupancy to necessarily match the actual sleeping arrangements.
1 star only because 0 stars is not an option.
A room was confirmed for 3 adults + 1 child, yet upon arrival there were only 3 beds. After several days of requests, the hotel still refused to provide a bed for the child.
Instead, guests were told to pay an additional 70 USD PER NIGHT to move to a room suitable for 4 people.
Even worse, we were informed that this is happening repeatedly with newly arriving guests.
After 15+ years in the travel industry, I have rarely seen such unacceptable treatment of guests. Blaming the tour operator and then demanding more money to correct the problem is simply not acceptable.
BE VERY CAREFUL WHEN BOOKING THIS HOTEL.
Do not expect the confirmed room occupancy to necessarily match the actual sleeping arrangements.
1 star only because 0 stars is not an option.
Phản hồi từ khách sạn
Ngày nhận xét: 8 thg 8, 2026
Dear Valued Guest,
Thank you for taking the time to share your feedback. We sincerely regret the disappointment and frustration you experienced during your stay.
We fully understand how upsetting it must have been to arrive expecting accommodation for three adults and one child and then find that the room did not have the required sleeping arrangements. We are particularly sorry that the matter was not resolved promptly despite your repeated requests, and we appreciate how frustrating this must have been for you and your family.
Please accept our sincere apologies for the inconvenience caused. We understand that guests should be able to rely on the accommodation arrangements communicated to them, and we regret that your experience did not meet these expectations. We also appreciate your comments regarding the additional room charge and the communication surrounding this matter.
Your feedback has been taken seriously and will be shared with the relevant management teams so that the circumstances can be reviewed and appropriate improvements considered. We are committed to providing our guests with a comfortable and seamless experience, and we are disappointed that we fell short of this standard on this occasion.
We value your comments and thank you for bringing this matter to our attention.
Sincerely,
DoubleTree by Hilton Sharm El Sheikh - Sharm Bay
Thank you for taking the time to share your feedback. We sincerely regret the disappointment and frustration you experienced during your stay.
We fully understand how upsetting it must have been to arrive expecting accommodation for three adults and one child and then find that the room did not have the required sleeping arrangements. We are particularly sorry that the matter was not resolved promptly despite your repeated requests, and we appreciate how frustrating this must have been for you and your family.
Please accept our sincere apologies for the inconvenience caused. We understand that guests should be able to rely on the accommodation arrangements communicated to them, and we regret that your experience did not meet these expectations. We also appreciate your comments regarding the additional room charge and the communication surrounding this matter.
Your feedback has been taken seriously and will be shared with the relevant management teams so that the circumstances can be reviewed and appropriate improvements considered. We are committed to providing our guests with a comfortable and seamless experience, and we are disappointed that we fell short of this standard on this occasion.
We value your comments and thank you for bringing this matter to our attention.
Sincerely,
DoubleTree by Hilton Sharm El Sheikh - Sharm Bay
Khám phá khu vực
Sharks Bay, Sharm El Sheikh, 33521, Ai Cập|0,73 km từ trung tâm thành phố
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Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu Mỹ, Bữa sáng kiểu lục địa, Bữa sáng kiểu Anh, Bữa sáng không có gluten, Bữa sáng kiểu Halal, Bữa sáng thuần chay, Bữa sáng chay
Giá bữa sáng
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Thời gian bữa sáng
07:00 - 10:00 từ Thứ Hai đến Chủ Nhật
Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Vui lòng thông báo trước cho DoubleTree by Hilton Sharm El Sheikh Sharm Bay về thời gian đến dự kiến của quý khách. Khách có thể sử dụng ô Yêu cầu Đặc biệt khi đặt phòng hoặc liên lạc trực tiếp với chỗ nghỉ qua các thông tin liên hệ được ghi trong xác nhận đặt phòng. Khách dưới 18 tuổi chỉ có thể nhận phòng cùng phụ huynh hoặc một người bảo hộ hợp pháp. Please check your visa requirements before you travel. Please note that payment should be made in USD. DoubleTree by Hilton Sharm El Sheikh – Sharks Bay has completed its renovation and is now fully operational, offering guests an enhanced and refreshed experience. The property now features the newly launched Cala Restaurant & Bar, an a la carte restaurant, a vibrant beachfront outlet, along with the fully renovated beachside main restaurant, Open Bistro, and the Mountainside main restaurant remains fully operational. Adding a distinguished Asian experience by the House of Asia, a la carte restaurant. Please note that children aged 12 and above are charged as adults. In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast.
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DoubleTree by Hilton Sharm El Sheikh Sharm Bay: Câu hỏi thường gặp
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