Treebo Fortune Stay Inn
+ 23
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Thông tin nhanh
Nhận phòng từ: | 13:00 |
|---|---|
Trả phòng trước: | 11:00 |
Tiện nghi
Điểm đỗ xe
Nhà hàng
Treebo Fortune Stay Inn: đánh giá
Đánh giá từ 
Khác
Ngày nhận xét: 19 thg 5, 2024
Ngày ở: thg 5 2024
Good comfortable safe stay
Rooms are good. safe for ladies travelling alone. Ambience is also average. A good stay within an economical price range in Bangalore.
Complimentary breakfast is too poor and not recommended for busy people, as you wont get it on time. I had to skip breakfast on most days as I had to leave the hotel at 8 am. But the staff had mentioned that breakfast would start at 7.30 am when I checked in.
Complimentary breakfast is too poor and not recommended for busy people, as you wont get it on time. I had to skip breakfast on most days as I had to leave the hotel at 8 am. But the staff had mentioned that breakfast would start at 7.30 am when I checked in.
Phản hồi từ khách s ạn
Ngày nhận xét: 16 thg 7, 2024
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hotels
Khác
Ngày nhận xét: 17 thg 12, 2023
Ngày ở: thg 12 2023
Mismanaged at multiple levels
Booking Mayhem:
I had to visit Bengaluru with my family and had booked 2 rooms well in advance but while checking in, the hotel reception informed me that even though I had booked a room they don't have any vacant rooms. I was told that they had overbooked due to a technical issue. I understand this can happen but no one can explain why they chose to let the customer know only when they show up for checking into the hotel when the booking happened 3 weeks earlier. Resolving this took a good half a day of interacting with MakeMyTrip and Treebo customer care. The hotel staff barely care - a consistent trend you will see throughout my review.
The booking Mayhem continued when I had to extend my stay and paid for the late check out through their WhatsApp bot, the hotel reception had no information about it and true to their pathetic hospitality were forcing me to check-out by regular noon time.
It took me initiating 3 chats on their WhatsApp bot to no end. I had to talk to a customer support executive on the phone to get them to call the reception desk to have them acknowledge that the stay got extended.
Pathetic Hotel Management:
We had asked the reception and the house keeping to clean up the room and they just kept ignoring it. They finally came down to clean at 6 pm after at least half a dozen reminders and did a shoddy job at it. They didn't clean out the dust bins, change the towels and clean the bathroom.
The reception desk seems to be clueless around how the booking gets done or how to help customers navigate the issue - their response is talk to customer care. The staff generally are pretty rude and apathetic towards the guests.
We also had a power cut in the hotel while we were staying, and multiple customers had to go to the reception and inform them to initiate the backup. The person trying to start the backup had no clue how to do so and it took a good 20 mins to get the backup working. I am not sure how a hotel can function like this in 2023. I certainly wouldnt stay with Treebo ever in the future and neither will I recommend anyone to stay here.
I had to visit Bengaluru with my family and had booked 2 rooms well in advance but while checking in, the hotel reception informed me that even though I had booked a room they don't have any vacant rooms. I was told that they had overbooked due to a technical issue. I understand this can happen but no one can explain why they chose to let the customer know only when they show up for checking into the hotel when the booking happened 3 weeks earlier. Resolving this took a good half a day of interacting with MakeMyTrip and Treebo customer care. The hotel staff barely care - a consistent trend you will see throughout my review.
The booking Mayhem continued when I had to extend my stay and paid for the late check out through their WhatsApp bot, the hotel reception had no information about it and true to their pathetic hospitality were forcing me to check-out by regular noon time.
It took me initiating 3 chats on their WhatsApp bot to no end. I had to talk to a customer support executive on the phone to get them to call the reception desk to have them acknowledge that the stay got extended.
Pathetic Hotel Management:
We had asked the reception and the house keeping to clean up the room and they just kept ignoring it. They finally came down to clean at 6 pm after at least half a dozen reminders and did a shoddy job at it. They didn't clean out the dust bins, change the towels and clean the bathroom.
The reception desk seems to be clueless around how the booking gets done or how to help customers navigate the issue - their response is talk to customer care. The staff generally are pretty rude and apathetic towards the guests.
We also had a power cut in the hotel while we were staying, and multiple customers had to go to the reception and inform them to initiate the backup. The person trying to start the backup had no clue how to do so and it took a good 20 mins to get the backup working. I am not sure how a hotel can function like this in 2023. I certainly wouldnt stay with Treebo ever in the future and neither will I recommend anyone to stay here.
Khách đi công tác
Ngày nhận xét: 7 thg 10, 2023
Ngày ở: thg 10 2023
Hotel with good facility.
I stayed here during our sales meet . The hotel had neat and clean room with clean bathroom . There was hot and cold shower. Daily breakfast was quite sufficient . They provided extra pillow on demand. Daily water for provided me free . It was a good stay.
Khám phá khu vực
No. 36, MES Road, Bahubalinagar, Jalahalli, Bengaluru - 560013 ", Bangalore, 560013, Ấn Độ|9,21 km từ trung tâm thành phố
Thông tin nên biết
Mọi lứa tuổi
191.612 ₫ (INR700)/người/đêm
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