Shining Star Resort
+ 76
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So sánh phòng nghỉ và giá phòng
Chúng tôi so sánh và tìm cho bạn mức giá tốt nhất từ hơn 100 trang web
Thông tin nhanh
Nhận phòng từ: | 13:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Bể bơi
Quầy lễ tân 24 giờ
Nhà hàng
Giặt là
Shining Star Resort: đánh giá
Đánh giá từ 
Khách đi công tác
Ngày nhận xét: 9 thg 5, 2024
Ngày ở: thg 5 2024
Horrible staff
Horrible customer service, staff is very unhelpful, they have no idea how to treat guests. Employees actually make you first wait for them to finish while they are on phone texting. Do yourself a favor and stay somewhere else, unless you like being treated poorly by staff.
Du lịch theo nhóm
Ngày nhận xét: 7 thg 3, 2024
Ngày ở: thg 1 2024
Worst nightmare.
Scariest night ever!!! Staff was good but the vibes weren’t. Felt very uncomfortable the moment we entered in our respective rooms. It was very unsafe and negative vibes can be felt by each one of us.
It was a two day stay but we canceled the second day as the first night experience was terrible.
It was a two day stay but we canceled the second day as the first night experience was terrible.
Khác
Ngày nhận xét: 27 thg 3, 2022
Ngày ở: thg 3 2022
pathetically unhygienic
Pros: location is quite close to khajjiar park.
room was big. food was ok
Cons: Worst when it comes to hygiene, the Bin of the room was not cleared after visit of last guest
Linens were stained.
the electric kettle had deposits at the base
approach road to resort is too bumpy
in short, i will not recommend this hotel.
room was big. food was ok
Cons: Worst when it comes to hygiene, the Bin of the room was not cleared after visit of last guest
Linens were stained.
the electric kettle had deposits at the base
approach road to resort is too bumpy
in short, i will not recommend this hotel.
Du lịch với cả gia đình
Ngày nhận xét: 5 thg 1, 2020
Ngày ở: thg 1 2020
A stay with bare minimum resources
Though I can't totally blame them for the conditions given the height at which the resort is located but they didn't even have a decent heater which could warm the room at -3 C. Hot water was available only from 7 to 11 in the morning. Food was pathetic and the service even worse.
Phản hồi từ khách sạn
Ngày nhận xét: 15 thg 1, 2020
Dear Sir,
Greetings!
You were very well aware of the bad weather conditions at the time of your stay. We provided you with a big pillar style heater. If you required more heaters, you could have placed the request on the reception. We would also like to correct you that hot water is available 24x7 at our property. 7-11 is the time when the water is supplied via Solar Panel system. For rest of the time period, hot water is always there. You were also free to choose another property at that day because we did inform that we are currently short of staff as they were busy attending to people who were affected by snow. You just wanted to have a cheap stay that day and agreed to stay with us and the fact that you took our time to write such a review is not appreciated.
For us the comfort of the guest is of utmost priority.
Warm regards,
Team SSR
Greetings!
You were very well aware of the bad weather conditions at the time of your stay. We provided you with a big pillar style heater. If you required more heaters, you could have placed the request on the reception. We would also like to correct you that hot water is available 24x7 at our property. 7-11 is the time when the water is supplied via Solar Panel system. For rest of the time period, hot water is always there. You were also free to choose another property at that day because we did inform that we are currently short of staff as they were busy attending to people who were affected by snow. You just wanted to have a cheap stay that day and agreed to stay with us and the fact that you took our time to write such a review is not appreciated.
For us the comfort of the guest is of utmost priority.
Warm regards,
Team SSR
Du lịch với cả gia đình
Ngày nhận xét: 24 thg 12, 2019
Ngày ở: thg 12 2019
Worst check in experience of my life...ever
Stayed in over 100+ hotels in my life but this is by far the worst check in experience ever!!!!
Read on.
So we drive to this resort after a 15 hour drive from Shimla...a 13 member large family (3 couples, 6 kids in the 2-15 yrs bracket, 1 senior citizen)..our nightmare started the min we reached within 500 mtrs of this lousy resort.
The approach road was extremely dangerous and unmotorable, more so as we were in a 16 seater tempo.
Upon checking in at 130am on a freezing Xmas night the sleepy disinterested front office person flatly refused to give portable room heaters. He said nothing can be done now, come back in the morning.This was despite us having given specific instructions prior to travel asking for heaters given it’s peak winter here. We had to literally beg n plead. Somehow managed to get 2 heaters. Other 2 rooms slept without heaters.
In the room there was no soap, no coffee or tea satchet. Even roadside dhabas have better basic amenities.
Read on.
So we drive to this resort after a 15 hour drive from Shimla...a 13 member large family (3 couples, 6 kids in the 2-15 yrs bracket, 1 senior citizen)..our nightmare started the min we reached within 500 mtrs of this lousy resort.
The approach road was extremely dangerous and unmotorable, more so as we were in a 16 seater tempo.
Upon checking in at 130am on a freezing Xmas night the sleepy disinterested front office person flatly refused to give portable room heaters. He said nothing can be done now, come back in the morning.This was despite us having given specific instructions prior to travel asking for heaters given it’s peak winter here. We had to literally beg n plead. Somehow managed to get 2 heaters. Other 2 rooms slept without heaters.
In the room there was no soap, no coffee or tea satchet. Even roadside dhabas have better basic amenities.
Phản hồi từ khách sạn
Ngày nhận xét: 28 thg 12, 2019
Dear Sir,
Greetings from Hotel Shining Star, Khajjiar!
We regret the inconvenience caused to you at the time of check-in. Let me reply to everything you pointed out one by one:
1. The Hotel is situated in the forest area and as per the rules of the forest department, we have to turn off the excessive lighting and music by 10PM around the Resort. Hence, calling it lousy is a bit harsh.
2. The approach road is also under the forest area and we being a commercial property aren't allowed to make any changes to it. It is an un-metalled forest road only which also got affected due to extreme snowfall during the duration of your stay. However, our team manually cleared the pathway for all the vehicles approaching the Hotel. Your driver on the contrary was very scared to drive on that 500 mtr terrain which again I emphasize, was completely safe for both small cars or even tempo travellers like yours. You may take this fact into consideration as well.
3. Your group arrived at 2:30 in the late night (not 1:30), our team on the night duty immediately helped you with your check-in. The owners personally were awake to make sure everything went coordinated. At that time of the night, it's not right to expect someone to be all loud and cheerful.
4. Your agent did not inform us about the heater requirements for your group at all. Had the agent informed us in advance, we would have given you the heaters. Once you asked us about the heaters, we did arrange the heaters for you which were available. Rest others were already being used by other guests. Nonetheless, to make up for that, we did give you extra blankets for the night. Would request you to please tell about your needs to your agent or the hotel property in advance anywhere you go next time. A little transparency goes a long way for both, the client as well as the host. You also forgot to mention that, we gave you more heaters the next day for your stay but you chose to check out despite of us giving you more options and amenities as required by you.
5. Sir, there were 2 soaps each kept in the washrooms along with shampoos as well. Tea and coffee sachets are provided on customer's demand. Hot water kettle is provided in every room. Henceforth, comparing our Hotel property to dhabas is again uncalled for and exaggerated because last time we checked, dhabas do not provide super deluxe accommodation or soaps or separate tea/ coffee sachets on complimentary basis.
It is very unfortunate that we did not stand out as good as one of the 100+ hotels' you have stayed at before us. We will make sure to make you feel welcomed if you choose to visit us again!
Warm regards,
Team SSR
Greetings from Hotel Shining Star, Khajjiar!
We regret the inconvenience caused to you at the time of check-in. Let me reply to everything you pointed out one by one:
1. The Hotel is situated in the forest area and as per the rules of the forest department, we have to turn off the excessive lighting and music by 10PM around the Resort. Hence, calling it lousy is a bit harsh.
2. The approach road is also under the forest area and we being a commercial property aren't allowed to make any changes to it. It is an un-metalled forest road only which also got affected due to extreme snowfall during the duration of your stay. However, our team manually cleared the pathway for all the vehicles approaching the Hotel. Your driver on the contrary was very scared to drive on that 500 mtr terrain which again I emphasize, was completely safe for both small cars or even tempo travellers like yours. You may take this fact into consideration as well.
3. Your group arrived at 2:30 in the late night (not 1:30), our team on the night duty immediately helped you with your check-in. The owners personally were awake to make sure everything went coordinated. At that time of the night, it's not right to expect someone to be all loud and cheerful.
4. Your agent did not inform us about the heater requirements for your group at all. Had the agent informed us in advance, we would have given you the heaters. Once you asked us about the heaters, we did arrange the heaters for you which were available. Rest others were already being used by other guests. Nonetheless, to make up for that, we did give you extra blankets for the night. Would request you to please tell about your needs to your agent or the hotel property in advance anywhere you go next time. A little transparency goes a long way for both, the client as well as the host. You also forgot to mention that, we gave you more heaters the next day for your stay but you chose to check out despite of us giving you more options and amenities as required by you.
5. Sir, there were 2 soaps each kept in the washrooms along with shampoos as well. Tea and coffee sachets are provided on customer's demand. Hot water kettle is provided in every room. Henceforth, comparing our Hotel property to dhabas is again uncalled for and exaggerated because last time we checked, dhabas do not provide super deluxe accommodation or soaps or separate tea/ coffee sachets on complimentary basis.
It is very unfortunate that we did not stand out as good as one of the 100+ hotels' you have stayed at before us. We will make sure to make you feel welcomed if you choose to visit us again!
Warm regards,
Team SSR
Khám phá khu vực
Khajjiar near apple orchards, Khajjiar,, at apple orchards, Chamba, 176321, Ấn Độ|6,09 km từ trung tâm thành phố
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Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Giá bữa sáng
81.816 ₫ (≈INR 300)/người
Thời gian bữa sáng
08:30 - 10:00 từ Thứ Hai đến Chủ Nhật
Khách sạn này chấp nhận các phương thức thanh toán sau:
Shining Star Resort: Câu hỏi thường gặp
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