Steigenberger Hotel & Spa Krems
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Nhận phòng từ: | 16:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Trẻ em | Khách sạn này chào đón trẻ em |
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Steigenberger Hotel & Spa Krems: đánh giá
Đánh giá từ 
Cặp đôi
Ngày nhận xét: 1 thg 7, 2026
Ngày ở: thg 7 2026
Be careful which room you book as air conditioning isn’t standard
We visited very briefly during a heatwave, the room allocated was absolutely roasting hot and we decided not to stay. We had been on holiday travelling round Austria and had checked the websites of all our hotels to make sure they had air conditioning as soon as it was apparent that heat would be an issue, and on the steinberger website, air conditioning is clearly advertised on the hotel features page, with a symbol depicting a/c. On enquiring at reception, the loophole is that only certain categories of room have a/c, but you only know this if you click on all the categories before you book to find out what rooms have a/c or not. If you’re booking it on a phone with small screen, if you click on the dates you want then select a picture of a room, it goes to the payment stage without giving you the full room amenities, so it’s not clear at all. What is clear is that in all the areas we visited, hallways, lobby and reception area - there is no a/c. Looking at reviews (albeit too late!) it seems that a/c is only in the newer bit of the hotel. I’m writing this review in the hope that someone at steinberger reads it and sorts out the terrible website. All they have to do is remove the a/c symbol on the hotel homepage… doesn’t seem that difficult.
I’m also giving 4 stars on here as to not ruin their rating due to this annoyance, apart from the roasting temperature in June 2026, the room was modern, clean and the public areas looked fine, parking outside on the road free or underground car park for a charge.
In retrospect, if we had booked via booking.com and not the hotel’s own website, it’s clearly stated whether a/c is in the room type, why it can’t be clear on their own website, I don’t know.
I’m also giving 4 stars on here as to not ruin their rating due to this annoyance, apart from the roasting temperature in June 2026, the room was modern, clean and the public areas looked fine, parking outside on the road free or underground car park for a charge.
In retrospect, if we had booked via booking.com and not the hotel’s own website, it’s clearly stated whether a/c is in the room type, why it can’t be clear on their own website, I don’t know.
Phản hồi từ khách sạn
Ngày nhận xét: 8 thg 7, 2026
Dear Guest,
Thank you for your detailed feedback. We are sorry that your stay was affected by the room temperature during the heatwave.
Please note that air conditioning is available in selected room categories, and we regret if the information on our website was not clear enough when making your reservation. We will review this to improve the booking experience for our guests.
We appreciate your positive comments regarding the room and our facilities and hope to have the opportunity to welcome you again under more comfortable circumstances.
Kind regards, Julia Janoschek - Assistant Front Office Manager
Thank you for your detailed feedback. We are sorry that your stay was affected by the room temperature during the heatwave.
Please note that air conditioning is available in selected room categories, and we regret if the information on our website was not clear enough when making your reservation. We will review this to improve the booking experience for our guests.
We appreciate your positive comments regarding the room and our facilities and hope to have the opportunity to welcome you again under more comfortable circumstances.
Kind regards, Julia Janoschek - Assistant Front Office Manager
Cặp đôi
MD
Ngày nhận xét: 5 thg 8, 2026
Beautiful grounds and spa, but the service and room comfort were underwhelming
My wife and I stayed at the Steigenberger Hotel & Spa Krems during our honeymoon. Overall, the property has some genuinely beautiful elements, but the experience was uneven and fell short in several important areas.
When we arrived, our room was not yet ready. Reception was polite and kind, though fairly reserved, and there was no verbal acknowledgment of our honeymoon at check-in. The lobby itself felt noticeably dated, which was a surprising contrast to the newer Goldberg wing and the hotel grounds.
The grounds are easily the strongest feature of the property. The setting above Krems is breathtaking, with landscaped outdoor areas, vineyards on the hillside, views over the town, and the Danube visible in the distance. The pool area is gorgeous, and the sanctuary-style garden with loungers was especially peaceful.
The spa facilities were also very well done. There is an indoor pool, outdoor pool, several saunas, relaxation areas, and a hot tub, although the water was not particularly hot by American standards. The spa staff were on holiday during our stay, which I knew in advance, so treatments were unavailable, but the facilities themselves were excellent.
Our room in the Goldberg wing was beautiful and looked exactly as depicted in the photographs. We had a lovely view of the hillside and vines, and the hotel provided champagne and cookies as a honeymoon welcome, which we appreciated.
The biggest problem was the air conditioning. Despite adjusting the reservation specifically to ensure that we had an air-conditioned room, the system cooled very poorly. My wife and I slept uncomfortably hot both nights, and it often seemed that opening the balcony doors would have been more effective than using the AC. This was a significant disappointment, particularly during a summer stay.
Breakfast was very good, with a generous spread of meats, cheeses, breads, pastries, and a dedicated egg and omelet station.
We also dined at the hotel restaurant one evening. Service was quite slow. We were initially told that outdoor seating was unavailable due to capacity, yet another couple arriving after us was asked to wait and was later moved outside. That inconsistency was frustrating. Our server eventually helped us move to the terrace, where the views and atmosphere were very enjoyable. The food was good, though not especially memorable, and the evening became a long, leisurely dinner.
Overall, the hotel has an exceptional setting, beautiful grounds, attractive newer rooms, and excellent spa facilities. The weaker points were the underwhelming service, inconsistent restaurant handling, dated lobby, and ineffective air conditioning.
Would I stay again? Possibly, but I would also explore other upscale spa options in the Wachau region before returning.
When we arrived, our room was not yet ready. Reception was polite and kind, though fairly reserved, and there was no verbal acknowledgment of our honeymoon at check-in. The lobby itself felt noticeably dated, which was a surprising contrast to the newer Goldberg wing and the hotel grounds.
The grounds are easily the strongest feature of the property. The setting above Krems is breathtaking, with landscaped outdoor areas, vineyards on the hillside, views over the town, and the Danube visible in the distance. The pool area is gorgeous, and the sanctuary-style garden with loungers was especially peaceful.
The spa facilities were also very well done. There is an indoor pool, outdoor pool, several saunas, relaxation areas, and a hot tub, although the water was not particularly hot by American standards. The spa staff were on holiday during our stay, which I knew in advance, so treatments were unavailable, but the facilities themselves were excellent.
Our room in the Goldberg wing was beautiful and looked exactly as depicted in the photographs. We had a lovely view of the hillside and vines, and the hotel provided champagne and cookies as a honeymoon welcome, which we appreciated.
The biggest problem was the air conditioning. Despite adjusting the reservation specifically to ensure that we had an air-conditioned room, the system cooled very poorly. My wife and I slept uncomfortably hot both nights, and it often seemed that opening the balcony doors would have been more effective than using the AC. This was a significant disappointment, particularly during a summer stay.
Breakfast was very good, with a generous spread of meats, cheeses, breads, pastries, and a dedicated egg and omelet station.
We also dined at the hotel restaurant one evening. Service was quite slow. We were initially told that outdoor seating was unavailable due to capacity, yet another couple arriving after us was asked to wait and was later moved outside. That inconsistency was frustrating. Our server eventually helped us move to the terrace, where the views and atmosphere were very enjoyable. The food was good, though not especially memorable, and the evening became a long, leisurely dinner.
Overall, the hotel has an exceptional setting, beautiful grounds, attractive newer rooms, and excellent spa facilities. The weaker points were the underwhelming service, inconsistent restaurant handling, dated lobby, and ineffective air conditioning.
Would I stay again? Possibly, but I would also explore other upscale spa options in the Wachau region before returning.
Du khách ẩn danh
Ngày nhận xét: 10 thg 8, 2026
Ngày ở: thg 8 2026
Very help full young staff at the reception, always a smile.
Good breakfast at the restaurant, unfortunately a lot of bake off. Many of the rooms were out dated, no aircondition and when getting a New room at same standard but with aircondition, they Askes for Eur 30 extra / day.
Very nice and relaxed Spa area, peacefully and clear.
For the rooms and reception area, this is not normal Steigenberger standard. Area and city Krems is very nice and recommendable.
Good breakfast at the restaurant, unfortunately a lot of bake off. Many of the rooms were out dated, no aircondition and when getting a New room at same standard but with aircondition, they Askes for Eur 30 extra / day.
Very nice and relaxed Spa area, peacefully and clear.
For the rooms and reception area, this is not normal Steigenberger standard. Area and city Krems is very nice and recommendable.
Cặp đôi
Ngày nhận xét: 25 thg 7, 2026
Not Worth the price , serious maintenance issues
I am very disappointed with my stay. The room was in poor condition: it was dirty, the housekeeping had not been done the second day, and there was no air conditioning. Even worse, a curtain came off and fell on me when I tried to close it, which shows a serious lack of maintenance. Given the high price, the quality offered was far from acceptable.
On a positive note, breakfast was correct and the breakfast staff was attentive. However, the reception staff showed little goodwill and were not welcoming. I cannot recommend this hotel.
On a positive note, breakfast was correct and the breakfast staff was attentive. However, the reception staff showed little goodwill and were not welcoming. I cannot recommend this hotel.
Phản hồi từ khách sạn
Ngày nhận xét: 5 thg 8, 2026
Dear Guest,
Thank you for taking the time to share your feedback.
We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the condition of your room, the missed housekeeping service, and the lack of air conditioning. We are especially concerned to hear about the curtain falling when you tried to close it. This is certainly not the standard of safety and maintenance we strive to provide, and we regret the inconvenience and concern this caused you.
Your comments have been shared with our housekeeping, maintenance, and front office teams so that these issues can be thoroughly reviewed and addressed. We take feedback like yours very seriously, as it helps us improve our services and prevent similar situations in the future.
We are pleased to know that you enjoyed our breakfast and that our breakfast team made a positive impression with their attentive service. We will also address your comments regarding the reception team, as welcoming and helpful hospitality should be experienced throughout every part of our hotel.
Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity in the future to provide you with the level of service and quality you rightly expected.
Kind regards,
Thank you for taking the time to share your feedback.
We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the condition of your room, the missed housekeeping service, and the lack of air conditioning. We are especially concerned to hear about the curtain falling when you tried to close it. This is certainly not the standard of safety and maintenance we strive to provide, and we regret the inconvenience and concern this caused you.
Your comments have been shared with our housekeeping, maintenance, and front office teams so that these issues can be thoroughly reviewed and addressed. We take feedback like yours very seriously, as it helps us improve our services and prevent similar situations in the future.
We are pleased to know that you enjoyed our breakfast and that our breakfast team made a positive impression with their attentive service. We will also address your comments regarding the reception team, as welcoming and helpful hospitality should be experienced throughout every part of our hotel.
Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity in the future to provide you with the level of service and quality you rightly expected.
Kind regards,
Du khách ẩn danh
Ngày nhận xét: 21 thg 7, 2026
Ngày ở: thg 7 2026
Very nice spa hotel with both indoor and outdoor pool area. Great breakfast.
Khám phá khu vực
Am Goldberg 2, Krems, 3500, Áo|1,59 km từ trung tâm thành phố
Thông tin nên biết
Khách sạn này chào đón trẻ em
từ 4 đến 15 tuổi
1.679.241 ₫ (EUR55)/người/đêm
3 tuổi trở xuống
Miễn phí
Cho phép mang theo thú cưng có thu phí
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu phương Tây
Giá bữa sáng
854.887 ₫ (≈EUR 28)/người
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