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Mercure Antwerp City South

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Thông tin nhanh

Nhận phòng từ:		15:00
Trả phòng trước:		11:00
Bữa sáng		Có phục vụ bữa sáng
Thú nuôi		Không cho phép mang theo thú cưng
Trẻ em		Khách sạn này chào đón trẻ em

Tiện nghi

Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Trung tâm thể dục
Spa
Quầy lễ tân 24 giờ

Tìm hiểu thêm về Mercure Antwerp City South

Mercure Antwerp City South

Tọa lạc ở Markgrave, Antwerp, Mercure Antwerp City South chỉ cách Trung tâm Nghệ thuật Quốc tế deSingel 1 phút lái xe và cách Sở thú Antwerp 6 phút lái xe. Khách sạn cách Bảo tàng Thời trang ModeMuseum 3,6 km và cách Bảo tàng Nhà Rubens 3,7 km. Hãy tận hưởng mọi dịch vụ, tiện nghi thể thao, giải trí như câu lạc bộ sức khỏe và xe đạp cho thuê. Các dịch vụ, tiện ích khác tại Khách sạn này bao gồm quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và cửa hàng quà tặng/sạp báo. Thưởng thức bữa trưa tại nhà hàng Hugo's restaurant của Khách sạn hoặc thưởng thức những bữa ăn ngon tại phòng với dịch vụ phòng 24 giờ. Thư giãn sau một ngày dài bên cạnh ly đồ uống yêu thích tại quầy bar/khu lounge. Khách có thể dùng bữa sáng buffet các ngày trong tuần từ 6:30 đến 10:00 và cuối tuần (phụ phí) từ 7:00 đến 10:30. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, nhận phòng nhanh và trả phòng nhanh. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 210 phòng được trang bị minibar và TV màn hình phẳng. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình vệ tinh sẽ mang đến những phút giây giải trí thoải mái. Phòng tắm riêng với vòi sen/bồn tắm kết hợp có đồ dùng nhà tắm miễn phí và máy sấy tóc. Tiện nghi phòng bao gồm điện thoại, cùng két bảo mật và bàn.

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Du khách ẩn danh

Ngày nhận xét: 5 thg 5, 2026

Ngày ở: thg 5 2026

Great parking as needed secure parking. Staff were helpful and welcoming. Room was great size but air con was poor, only working on full fan and then very poor cooling. Breakfast was varied but no one kept an eye on replenishing the hot breakfast items.
Cặp đôi

Ngày nhận xét: 25 thg 2, 2026

Ngày ở: thg 2 2026

A complete let down, dated and grubby rooms, rude staff.

We was last at the Mercure in August 2025, wow, how things changed!
First of all, rooms not ready until 3pm, I get that, but when you arrive and ask at 2.30pm and they say the room is not ready yet, even though the hotel is huge, nobody around, you can’t tell me there is not a room free at this time.
We ask if we could look around and was told not without a room key, the reception staff was so unhelpful.
No one was at the bar to serve coffee, we had to wait a while whilst they tracked down a member of staff.
Once the room was ready, we were so disappointed, it was grubby & dated.
The safe didn’t work, but that wasn’t a big problem to us as we took out valuables out with us.
We had dinner in the restaurant , that was a disaster, they got my whole order wrong, left me to sit without food whilst my husband had his, so unacceptable.
Once eaten we went back to the room.
Upon entering it was freezing in there, we tried to put the heating on and it didn’t work. We noticed they had given us one pillow each, the extra pillows in wardrobe was stained yellow with no cases on them.
It was then I noticed how bad the bathroom area was, absolutely vile, filthy!
I had enough, I called down to reception to ask to move rooms, she was very abrupt, said il check, and put the phone down.
By this time it was 8pm, we had an early start that day, travelling from 2am.
After and hour wait my husband said let’s just go to sleep, we will be gone in morning, so we did, then half an hour later someone was knocking on the door. By then it was too late.
I would NEVER recommend this hotel, and would NEVER come back.
Staff rude, rooms dated and dirty.

Phản hồi từ khách sạn

Ngày nhận xét: 2 thg 3, 2026

Dear Lewis,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that several aspects of your visit fell short of your expectations. Our team is committed to providing a welcoming environment, and we regret any inconvenience caused by the delays in room availability and the challenges you encountered with our dining service.
Your comments about the room conditions have been noted, and we are currently undertaking a comprehensive renovation to enhance our accommodations. We also take cleanliness standards very seriously and have reinforced our protocols to prevent future oversights.
While we aim to resolve issues promptly, we understand our response during your stay was not timely enough. Please know that your feedback is invaluable as we continue refining our services.
We hope we can provide you with an improved stay in the future.
Kind regards,
Filip Caluwaert, General Manager
Cặp đôi

Ngày nhận xét: 16 thg 5, 2026

Ngày ở: thg 5 2026

Disappointing

Mixed stay. The hotel is in great need of renovation: the rooms are aging, the furniture shows signs of wear, and the overall maintenance is clearly lacking. The bathrooms are in the same condition, with an overall sense of dilapidation that does not meet today's expectations.
Another major downside: the noise from the construction that wakes you up in the morning. You come to a hotel to relax, not to be disturbed at dawn by noise nuisances. No information had been communicated about this at the time of booking, which is unacceptable.
Additionally, the sauna is out of service. Yet, it is one of the amenities highlighted in the marketing photos. If the facility is no longer functional, it must be removed from the communication: displaying an unavailable service constitutes false advertising and inevitably disappoints customers who chose the hotel partly for that reason.
The breakfast is also disappointing: limited choices, mediocre quality products, and unkempt presentation. At this level of service, one hopes for at least a decent buffet to start the day well — especially after a shortened night.
The only real positive point remains the staff, welcoming, smiling, and available. Their kindness and professionalism deserve to be highlighted — they are clearly doing their best despite the conditions.
As it stands, I do not recommend this establishment, unless there is renovation, completion of the construction, restoration of the sauna, and serious improvement of the breakfast service. It's a shame, because with such a friendly team.

Phản hồi từ khách sạn

Ngày nhận xét: 18 thg 5, 2026

Cher hôte,
Nous vous remercions pour votre avis constructif.
Nous sommes touchés par vos compliments sur l'accueil chaleureux et le dévouement de notre équipe, qui s'efforce quotidiennement d'offrir un service personnalisé à chaque hôte.
Cependant, nous regrettons profondément les désagréments.
En effet, nous réalisons actuellement une campagne de modernisation de nos espaces afin de proposer des prestations encore plus qualitatives. Nous mettons tout en œuvre pour limiter les désagréments.
Quant au petit déjeuner, nous révisons actuellement sa composition pour proposer davantage de produits frais et de spécialités locales tout au long du service.
Dans l'attente de vous recevoir à nouveau pour un séjour en plein adéquation avec vos attentes,
Filip Caluwaert, General Manager
Du lịch theo nhóm

Ngày nhận xét: 28 thg 4, 2026

Ngày ở: thg 4 2026

aging hotel and the Sevice is very slow

we arrived with a tour group and were scheduled for 2pm. We arrived after 3pm, the rooms were not ready, or very few. We had to wait. You still wanted to go to the city which is only accessible by train.
Only after being asked several times when you could go to the room and that it takes a very long time was offered to those who had not yet a room a drink what would be the least.
The rooms and the whole hotel is very dark and the carpet stained and the furniture already scraped.
The bed is comfy but unfortunately already a little outside.

Phản hồi từ khách sạn

Ngày nhận xét: 29 thg 4, 2026

Dear Biggi, thank you very much for reviewing your stay at our hotel.
We are pleased that you found the bed comfortable.
Unfortunately, we did not meet your expectations in some areas. We sincerely regret the delay in room availability and are reviewing internally how we can avoid such situations in the future. Our check-in time is from 3 p.m. and unfortunately the arrival time of the group wasn't confirmed to us. I'm happy the offered drink could bring some comfort while waiting for your rooms.
Since the overall impression of the hotel did not meet your expectations, we are taking this as an opportunity to expedite our planned renovations. We are paying particular attention to the furnishings and lighting to create a modern and inviting atmosphere.
Hopefully we'll see each other again in the future.
All the best and see you soon!
Filip Caluwaert, General Manager
Cặp đôi

Ngày nhận xét: 31 thg 8, 2025

Ngày ở: thg 8 2025

Great staff — very welcoming and helpful. Nora in particular was outstanding, she went above and beyond to make our stay

I had such a wonderful experience thanks to Nora at the hotel. From the moment we arrived, she was incredibly friendly, welcoming, and always willing to help with a smile. Nothing was ever too much trouble for her — she went out of her way to make sure we were comfortable and had everything we needed.
Her kindness and professionalism truly stood out and made our stay so much more enjoyable. Staff like Nora make all the difference, and I really appreciate the care and attention she showed. She is a credit to the hotel, and I would happily return thanks to her excellent service.

Vị trí

3,7

Desguinlei 94, Antwerpen, 2018, Bỉ|2,74 km từ trung tâm thành phố

Nhận phòng và trả phòng

Nhận phòng từ:

15:00

Trả phòng trước:

11:00

Thông tin nên biết

Trẻ em

Khách sạn này chào đón trẻ em

Giường phụ

1 tuổi trở xuống

1.522.149 ₫ (EUR50)/người/đêm

Cũi trẻ em

3 tuổi trở xuống

Miễn phí

Thú nuôi

Không cho phép mang theo thú cưng

Bữa sáng

Có phục vụ bữa sáng

Giá bữa sáng

563.196 ₫ (≈EUR 18,5)/người

Thời gian bữa sáng

06:30 - 10:00 từ Thứ Hai đến Thứ Sáu, 07:00 - 10:30 từ Thứ Bảy đến Chủ Nhật

Thông tin quan trọng từ khách sạn
This is a nonsmoking hotel. Mercure Antwerp City South has its own parking garage, which is subject to availability. Cost per car per day equals EUR 18 Please note that the hotel may ask to show the credit card with which the reservation has been made. Nonrefundable rates need to be paid within 24 hours after the reservation has been made via a secured link that will be sent by the hotel. Please note that this property can accommodate dogs but will not accommodate other types of pets.
Phương thức thanh toán được chấp thuận
Khách sạn này chấp nhận các phương thức thanh toán sau:
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Mercure Antwerp City South: Câu hỏi thường gặp

Mercure Antwerp City South cách trung tâm Antwerpen 2.7 km.
Mercure Antwerp City South nằm tại Antwerpen, Bỉ; cách trung tâm Antwerpen 2.7 km.
Mercure Antwerp City South cho phép nhận phòng từ 15:00 và yêu cầu trả phòng trước 11:00.
Có, Mercure Antwerp City South có điểm đỗ xe.
Có, Mercure Antwerp City South có nhà hàng.