Verdelago Resort

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Thông tin nhanh

Nhận phòng từ:
16:00
Trả phòng trước:
11:00

Tiện nghi

Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Bể bơi
Trung tâm thể dục
Spa

Tìm hiểu thêm về Verdelago Resort

Verdelago Resort

Tọa lạc tại Castro Marim, Verdelago Resort nằm trên bãi biển, chỉ cách Pinhal do Gancho 3 phút đi bộ và Vịnh Cádiz 3 phút đi xe. Khách sạn bãi biển này cách Bãi biển Altura 2,4 km và cách Bãi biển Alagoa 2,4 km. Hãy để mình được chăm sóc thật đặc biệt khi ghé đến khu spa, với massage. Chắc chắn bạn sẽ yêu thích những dịch vụ, tiện nghi thể thao, giải trí, bao gồm 2 hồ bơi ngoài trời, sân quần vợt ngoài trời và phòng tắm hơi. Khách có thể thưởng thức nhiều món ăn ngon tại nhà hàng hoặc dùng bữa nhẹ ở quán cà phê của Khách sạn. Thư giãn sau một ngày dài bên cạnh ly đồ uống yêu thích tại quầy bar/khu lounge. Khách có thể dùng bữa sáng kiểu Âu miễn phí hàng ngày từ 7:00 đến 11:00. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày và nhân viên thông thạo nhiều ngôn ngữ. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 26 phòng được trang bị máy điều hòa với bếp cùng tủ lạnh và lò nướng. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi TV màn hình phẳng sẽ mang đến những phút giây giải trí thoải mái. Tiện nghi phòng bao gồm điện thoại, cùng bàn và khu tiếp khách tách biệt.

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Du lịch với cả gia đình

Ngày nhận xét: 11 thg 8, 2026

Ngày ở: thg 7 2026

The best resort on the best beach in the Algarve

The best holiday resort, on the best beach in the Algarve... where the facilities, staff and services are excellent.

Phản hồi từ khách sạn

Ngày nhận xét: 15 thg 8, 2026

Caro Hospede,
Muito obrigada por ter dedicado o seu tempo a partilhar connosco o seu generoso feedback relativamente à sua recente experiência no Verdelago Resort. Ficamos verdadeiramente satisfeitos por saber que a sua estadia foi excecional.
A satisfação dos nossos hóspedes é da maior importância para nós, e as suas amáveis palavras constituem uma grande motivação para toda a nossa equipa.
Trabalhamos continuamente para proporcionar um serviço de excelência e experiências memoráveis a todos os nossos hóspedes. O seu feedback é muito importante para nós e incentiva-nos a manter e a melhorar continuamente os nossos padrões de qualidade.
Esperamos sinceramente ter o prazer de o receber novamente em breve para mais uma excelente estadia no Verdelago Resort.
Com os melhores cumprimentos,
Cặp đôi

Ngày nhận xét: 17 thg 8, 2026

Ngày ở: thg 7 2026

Dissatisfaction

I am writing to express my deep dissatisfaction with the service provided by the employee Leonardo at the Salpico Pool Bar.
We were extremely displeased with the way we were treated. We simply asked a perfectly straightforward and legitimate question, only to be met with an extremely rude and arrogant attitude—behavior completely inappropriate for someone in a customer-facing role.
We consider it unacceptable for a customer to be treated this way, especially given that there was no reason whatsoever for such an unpleasant and disrespectful response. The way this employee spoke to us left a very poor impression and significantly detracted from our experience at the establishment.
We suggest that management exercise greater care and discernment in the selection and training of staff assigned to customer service, as behavior of this nature is incompatible with professional service and inevitably damages the establishment's image.
We hope this situation is duly reviewed and that the necessary measures are taken to ensure other customers do not have to undergo the same experience.

Phản hồi từ khách sạn

Ngày nhận xét: 18 thg 8, 2026

Dear Charlotte,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear that your experience at Verdelago Resort, and particularly at Salpico Pool Bar, left you feeling this way. We sincerely apologize for the way you felt you were treated, as this does not reflect the level of hospitality and service we aim to provide to our guests.
We take your comments seriously and would appreciate the opportunity to better understand what happened. Your feedback is important to us, as it allows us to identify where we may have fallen short and take the necessary steps to prevent similar situations in the future.
We would also like to contact you directly to better understand your experience and learn more about what happened, so that we can address the matter appropriately and take the necessary steps to prevent a similar situation from occurring again.
Once again, please accept our sincere apologies, and thank you for bringing this to our attention.
Kind regards,
Verdelago Resort
Du lịch với cả gia đình

Ngày nhận xét: 9 thg 8, 2026

Ngày ở: thg 8 2026

Great beach, super friendly staff, some opportunities for improvement

Positives:
- Location and setting: Quite a beautiful location, with wooden passageways taking you to the sports courts, beach. Beach was gorgeous, perfect water temperature, long stretches of sand both ways
- Sports court: Great booking system via the hotel app, worked well throughout our stay. And football pitch was amazing quality, size. My eldest son was there most days and loved it.
- Loved, loved the bikes: The concept of bikes just being available everywhere, no need for locks, rentals or deposit. We had had a poor experience with bikes at Porto Sani recently, so it was a joy to see sociality working at its best! Bikes belonged to everyone (albeit we did see a family taking the hotel bikes outside the resort. So no humanity still has its challenges)
- Restaurants: Breakfast at the main reception/Salicornia was great! We had dinner at Salicornia twice and at the Beach restaurant once. Beach has the most beautiful setting with swinging chairs and a gorgeous sunset.
- Staff: Samir at Salicornia was attentive and funny and accommodated our teens' random needs with a huge smile. Bruno at the Beach restaurant was funny and engaging. Marta and Taina were super courteous and friendly, especially as we were a large group of 11. But a huge special congratulations to Nuno at the beach. His patience with the completely appalling behaviour of many guests who tried to reserve beds was amazing. It was the first hotel I have been in which items are removed if guests do not come back within 1h. Nuno was always checking whether guests were at their beds, with a smile and with kindness, which must be extra challenging given the behaviour he is faced with. Amazing Nuno!
- Sustainability: Loved all the eco-focused and sustainability aspects, from the refillable soap/shampoo, to the washing machine soap, to the water filters to refill our bottles. A true demonstration of a commitment to nature and aligned with its beautiful setting
Negatives:
- Restaurants: We had to dine outside the hotel 3x due to lack of table availability. For a resort of that size, I would have expected that guests would always be able to dine at the hotel. It was especially surprising that the Beach restaurant was closed a few nights: something I would not have expected in the middle of ultra high season. A way to improve this would be to follow what for example Porto Sani does, which is to ask ahead of arrival whether the guest would like to book a few restaurants for the stay.
- Building works under way: Our apartment was facing the current building works at the resort from both sides. The noise was not too disruptive, as we were mostly out during the day. But it really impacted the view and it would have been nice to have been told during the reservation that such works were happening during our stay
- Beach beds: Despite Nuno's best efforts, the situation at the beach is really stressful. I went 3 days at 9am to secure a bed, but different from the majority of the guests I stayed at my bed! It was really disheartening to see guests placing their items, books and simply leaving for their leisurely breakfast and coming back past 11am. There was a family who even left for lunch and kept their items on a bed. This should not be allowed. I understand this increases pressure on staff to constantly monitor who is leaving and I understand this is a problem with people and their antisocial and anticommunity behaviour. And the system that Nuno and his team uses to mark the beds and who is occupying them is great! But maybe explaining to guests on check-in how the beach works and perhaps enforcing the fact that their items will be removed in case they place them and leave.

Phản hồi từ khách sạn

Ngày nhận xét: 11 thg 8, 2026

Dear Andrea,
Thank you very much for taking the time to share such a detailed review of your recent stay at Verdelago Resort. We are delighted to learn that you appreciated our unique setting, the convenient access to both the sports courts and the beach, as well as the seamless booking system for the sports facilities. It is also wonderful to know that our complimentary bicycles and our commitment to sustainability contributed positively to your experience. Your kind words regarding our staff, particularly Samir, Bruno, Marta, Taina, and especially Nuno, are truly appreciated and will be shared with the team.
We are, however, sorry to hear of the challenges you faced regarding restaurant availability and the temporary closure of some dining venues during your stay. Your suggestion regarding advance restaurant reservations is duly noted and will be considered as we strive to improve our guest experience. We also regret any inconvenience caused by ongoing construction works and appreciate your understanding regarding the measures in place to ensure minimal disruption. Additionally, we recognize your concerns about beach bed usage and will continue to review and reinforce our procedures, including clearer communication at check-in, to promote fairness and comfort for all guests.
Please rest assured that your feedback is invaluable to us and forms an essential part of our ongoing commitment to enhancing our services and facilities. We sincerely hope to have the pleasure of welcoming you and your family back to Verdelago Resort in the future.
Best Regards,
Du lịch với cả gia đình

Ngày nhận xét: 8 thg 8, 2026

Ngày ở: thg 8 2026

Current guest

We arrived 2 days ago. Breakfast is good. No active management so the place has a constant sense of chaos with lots of well meaning staff doing little to any good effect. Want a buggy? No chance as the bearded hombres have emails to check. Until you are almost at your villa. And then they come. Very expensive. I won't be coming back. Avoid unless you have money to burn.

Phản hồi từ khách sạn

Ngày nhận xét: 11 thg 8, 2026

Dear Paul,
Thank you for taking the time to share your experiences regarding your stay at Verdelago Resort. We are pleased to learn that you have enjoyed our breakfast offerings, as we strive to provide a satisfying start to our guests' days.
We regret to hear of your concerns regarding service coordination and the availability of our buggy transportation. Your feedback regarding the overall sense of organization, as well as your perception of value, is extremely valuable to us. We continuously review our procedures and services to ensure a seamless and enjoyable experience for all our guests.
Your observations have been shared with our management team as part of our ongoing commitment to improvement. We do hope you might reconsider visiting us in the future, as we are dedicated to enhancing every aspect of our guests' experience.
Sincerely,
Du lịch với cả gia đình

Ngày nhận xét: 29 thg 7, 2026

Ngày ở: thg 7 2026

Bad service and average food

This place is a big disappointment. It’s supposed to be high-end but the service is appalling, slow and no one has a can-do attitude. The food is average at best and very basic. They don’t try to go above and beyond in the slightest. Worse still is that they hold the beach loungers and cabanas for people that have disappeared for long, leisurely lunches rather than those ready to use the beds. The worst service I’ve seen at a high-end resort in many years.

Phản hồi từ khách sạn

Ngày nhận xét: 15 thg 8, 2026

Dear Guest,
Thank you for taking the time to share such detailed feedback about your experience at Verdelago Resort.
We are pleased to know that you appreciated the natural surroundings of the resort, including the beautiful sand dunes, boardwalks and proximity to the beach, as well as the cleanliness and comfort of the apartments and our breakfast offering.
At the same time, we are sorry to hear that several aspects of your stay did not meet your expectations. We take your comments regarding the quality and design of the furnishings, bathroom fittings, kitchen area and restaurant experience very seriously. Our aim is to provide a high-quality and comfortable experience, and we regret that certain elements led you to feel that our standards did not reflect those expectations.
We also appreciate your comments regarding the restaurant and your particular experience with the minestrone soup. Your feedback has been shared with the relevant teams, as comments such as yours help us identify areas where we can improve.
It is, however, wonderful to hear that, despite these disappointments, you were ultimately able to relax and enjoy the natural beauty and peaceful atmosphere of Verdelago Resort. This is an important part of the experience we strive to create for our guests.
Thank you once again for your honest feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the standards we aim to deliver.
Kind regards,

Vị trí xuất sắc

4,6

Praia Verde Lago, Altura, 8950-411, Bồ Đào Nha|1,02 km từ trung tâm thành phố

Nhận phòng và trả phòng

Nhận phòng từ:

16:00

Trả phòng trước:

11:00

Thông tin nên biết

Giường phụ

Vui lòng liên hệ với khách sạn để tìm hiểu thêm về việc yêu cầu giường phụ.

Verdelago Resort: Câu hỏi thường gặp

Verdelago Resort cách trung tâm Altura 1.0 km.
Verdelago Resort nằm tại Altura, Bồ Đào Nha; cách trung tâm Altura 1.0 km.
Verdelago Resort cho phép nhận phòng từ 16:00 và yêu cầu trả phòng trước 11:00.
Có, Verdelago Resort có điểm đỗ xe.
Có, Verdelago Resort có nhà hàng.