Windsor Oceanico Hotel
+ 73
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Bể bơi
Trung tâm thể dục
Tìm hiểu thêm về Windsor Oceanico Hotel
Windsor Oceanico Hotel
Tọa lạc tại quận Barra da Tijuca, cách bãi biển 100 m và cách Công viên Quốc gia Rừng Tijuca 8 km, Windsor Oceanico Hotel có hồ bơi ngoài trời và tầm nhìn ra biển. Du khách có thể thưởng thức ẩm thực tại nhà hàng trong khuôn viên.
Đánh giá từ 
Cặp đôi
Ngày nhận xét: 25 thg 1, 2026
Ngày ở: thg 1 2026
Very good hotel
The hotel has a great location. Beachfront and near Olegario Maciel Street. In less than half an hour walk you will reach the area of bars and restaurants.
The room in spacious and very comfortable.
Employee care is normal. They're not very attentive. No one is shy about attending to you, but everyone is right.
The lowest point is breakfast. While at first glance there is a lot of variety, over the days you realize that everything is more or less the same and not of great quality. Jams for example are inedible.
You can order some things in the kitchen, like tapiocas, but no one tells you. If you do not see it by chance at another table and consult you will not prove it.
Gluten-free has only one loaf of bread. By this time of the century they should have more options.
It's a very good hotel, I'd come back, but I repeat: Breakfast is not at the level of the rest of the hotel.
The room in spacious and very comfortable.
Employee care is normal. They're not very attentive. No one is shy about attending to you, but everyone is right.
The lowest point is breakfast. While at first glance there is a lot of variety, over the days you realize that everything is more or less the same and not of great quality. Jams for example are inedible.
You can order some things in the kitchen, like tapiocas, but no one tells you. If you do not see it by chance at another table and consult you will not prove it.
Gluten-free has only one loaf of bread. By this time of the century they should have more options.
It's a very good hotel, I'd come back, but I repeat: Breakfast is not at the level of the rest of the hotel.
Phản hồi từ khách sạn
Ngày nhận xét: 27 thg 1, 2026
Estimada Sra. Ana:
Gracias por elegir el Hotel Windsor Oceânico y por compartir su detallada reseña.
Nos complace saber que la ubicación, la comodidad de la habitación y las instalaciones del hotel contribuyeron positivamente a su estancia. En cuanto a sus observaciones sobre el servicio y, en especial, el desayuno (variedad, calidad de los productos, información sobre las preparaciones en cocina y opciones sin gluten), hemos registrado sus comentarios y los hemos remitido a las áreas responsables para su análisis y seguimiento.
Sus comentarios son importantes para que podamos evaluar continuamente nuestros servicios y buscar mejoras, siempre en línea con las expectativas de nuestros huéspedes.
Esperamos tener la oportunidad de darle la bienvenida pronto.
Atentamente,
Fabio Chagas
Gerente de Hospitalidad
Gracias por elegir el Hotel Windsor Oceânico y por compartir su detallada reseña.
Nos complace saber que la ubicación, la comodidad de la habitación y las instalaciones del hotel contribuyeron positivamente a su estancia. En cuanto a sus observaciones sobre el servicio y, en especial, el desayuno (variedad, calidad de los productos, información sobre las preparaciones en cocina y opciones sin gluten), hemos registrado sus comentarios y los hemos remitido a las áreas responsables para su análisis y seguimiento.
Sus comentarios son importantes para que podamos evaluar continuamente nuestros servicios y buscar mejoras, siempre en línea con las expectativas de nuestros huéspedes.
Esperamos tener la oportunidad de darle la bienvenida pronto.
Atentamente,
Fabio Chagas
Gerente de Hospitalidad
Cặp đôi
Ngày nhận xét: 30 thg 4, 2026
Ngày ở: thg 4 2026
Poor service reception and management
Subject: Formal Complaint – Poor Care and Unprepared Management – Windsor Oceanic
To the Windsor Hotel Network,
I have been a loyal client of Windsor Network for several years, regularly attending units such as Windsor Bar and Windsor Oceanic with my family. I am writing this report to record my deep dissatisfaction and the embarrassment that I suffered at the reception at Windsor Oceanic on 29/04 at around 22:00.
The Facts: When I arrived to join my wife, who was already properly accommodated, I was taken care of by the receptionist Joilma. Even with my document in hand and my history of unusual guest on the system, the employee insisted that I make a registration via QR Code. The code did not work on my device after several attempts.
When asking for an alternative to speed up the process, given my fatigue after a exhausting day of work, I was approached sharply by assistant Paulo, who, without any provocation, aggressively questioned if I "wanted to talk to the manager".
The conduct of the management: To my surprise, staff manager Fábio Chagas, instead of mediating the conflict and applying the expected hospitality of the Windsor brand, acted with arrogance and a loud tone of voice, unnecessarily exposing myself to other guests present in the hall.
Conclusion of the incident: What makes the situation even more unacceptable is that, after all the wear and exposure, my registration was done manually in less than three minutes — a procedure that could have been done from the beginning, avoiding all the mess.
Final considerations: I chose Windsor Network for the trust and standard of service, but the treatment received yesterday was indigent and amateur. A manager should be the solution, not the aggravator of a company’s own technical problem.
In view of the above, I would like an official position of the network on the measures taken in relation to the training and posture of these professionals, as well as a withdrawal for the embarrassment caused.
To the Windsor Hotel Network,
I have been a loyal client of Windsor Network for several years, regularly attending units such as Windsor Bar and Windsor Oceanic with my family. I am writing this report to record my deep dissatisfaction and the embarrassment that I suffered at the reception at Windsor Oceanic on 29/04 at around 22:00.
The Facts: When I arrived to join my wife, who was already properly accommodated, I was taken care of by the receptionist Joilma. Even with my document in hand and my history of unusual guest on the system, the employee insisted that I make a registration via QR Code. The code did not work on my device after several attempts.
When asking for an alternative to speed up the process, given my fatigue after a exhausting day of work, I was approached sharply by assistant Paulo, who, without any provocation, aggressively questioned if I "wanted to talk to the manager".
The conduct of the management: To my surprise, staff manager Fábio Chagas, instead of mediating the conflict and applying the expected hospitality of the Windsor brand, acted with arrogance and a loud tone of voice, unnecessarily exposing myself to other guests present in the hall.
Conclusion of the incident: What makes the situation even more unacceptable is that, after all the wear and exposure, my registration was done manually in less than three minutes — a procedure that could have been done from the beginning, avoiding all the mess.
Final considerations: I chose Windsor Network for the trust and standard of service, but the treatment received yesterday was indigent and amateur. A manager should be the solution, not the aggravator of a company’s own technical problem.
In view of the above, I would like an official position of the network on the measures taken in relation to the training and posture of these professionals, as well as a withdrawal for the embarrassment caused.
Phản hồi từ khách sạn
Ngày nhận xét: 5 thg 5, 2026
Prezado Sr. Carlos Fernando,
Em atenção à sua manifestação, informamos que o ocorrido foi devidamente apurado pela gerência do hotel.
O procedimento solicitado no momento do check-in seguiu integralmente os protocolos obrigatórios aplicáveis a todos os hóspedes, incluindo o preenchimento da Ficha Nacional de Registro de Hóspedes (FNRH) em formato digital, conforme determinação do Ministério do Turismo. Trata-se de uma exigência legal, não facultativa, e que independe do perfil ou histórico do hóspede.
Ressaltamos que a colaboradora envolvida conduziu o atendimento de forma alinhada às diretrizes da empresa, e que a alternativa manual adotada posteriormente foi aplicada excepcionalmente, diante do cenário apresentado, sem qualquer desvio dos protocolos estabelecidos.
A Rede Windsor preza por relações baseadas em respeito mútuo, tanto no atendimento aos hóspedes quanto na proteção de seus colaboradores, orientando suas equipes a atuarem sempre de forma cordial, profissional e alinhada aos padrões da empresa.
Permanecemos à disposição para quaisquer esclarecimentos.
Atenciosamente,
Rafael Manske
Gerente Geral
Em atenção à sua manifestação, informamos que o ocorrido foi devidamente apurado pela gerência do hotel.
O procedimento solicitado no momento do check-in seguiu integralmente os protocolos obrigatórios aplicáveis a todos os hóspedes, incluindo o preenchimento da Ficha Nacional de Registro de Hóspedes (FNRH) em formato digital, conforme determinação do Ministério do Turismo. Trata-se de uma exigência legal, não facultativa, e que independe do perfil ou histórico do hóspede.
Ressaltamos que a colaboradora envolvida conduziu o atendimento de forma alinhada às diretrizes da empresa, e que a alternativa manual adotada posteriormente foi aplicada excepcionalmente, diante do cenário apresentado, sem qualquer desvio dos protocolos estabelecidos.
A Rede Windsor preza por relações baseadas em respeito mútuo, tanto no atendimento aos hóspedes quanto na proteção de seus colaboradores, orientando suas equipes a atuarem sempre de forma cordial, profissional e alinhada aos padrões da empresa.
Permanecemos à disposição para quaisquer esclarecimentos.
Atenciosamente,
Rafael Manske
Gerente Geral
Du khách ẩn danh
Ngày nhận xét: 20 thg 4, 2026
Ngày ở: thg 4 2026
This was my first time in Brazil. My first surprise at the hotel was the slow checkin. One has to do a government-required security form online first, but even after that the staff seem to take an age typing in their computers to get one checked in.
The front-desk staff were helpful when I interacted with them as were the bell staff, the pool staff, and the maitre d' at the restaurant. But most of the other staff didn't speak English (very much or at all).
I had pre-paid, and they forgot to scan a credit card for incidentals, so I ended up struggling to charge to my room one day, talking to a waiter who I couldn't communicate with. That was resolved by a nice manager later.
The pool on the 17th floor is very nice with a fantastic view. But I did my swimming in the sea. The hotel provides a special card allowing you to get a towel, leaving the ticket as a deposit. You get it back and drop off when you check out.
The biggest problem in the hotel is ventilation: I have a CO2 monitor and found the levels in most of the hotel were way too high (indicating they are recirculating the air). In my room it would get above 1000 ppm (600-800 would be good in other hotels). I did open the window some of the time to resolve this, but there was also high particulate pollution ouside! In meeting rooms of the conference centre part of the hotel, the C02 got above 2200 at times, which makes people start to have trouble concentrating ... not a good thing when you are in meetings all day!
The front-desk staff were helpful when I interacted with them as were the bell staff, the pool staff, and the maitre d' at the restaurant. But most of the other staff didn't speak English (very much or at all).
I had pre-paid, and they forgot to scan a credit card for incidentals, so I ended up struggling to charge to my room one day, talking to a waiter who I couldn't communicate with. That was resolved by a nice manager later.
The pool on the 17th floor is very nice with a fantastic view. But I did my swimming in the sea. The hotel provides a special card allowing you to get a towel, leaving the ticket as a deposit. You get it back and drop off when you check out.
The biggest problem in the hotel is ventilation: I have a CO2 monitor and found the levels in most of the hotel were way too high (indicating they are recirculating the air). In my room it would get above 1000 ppm (600-800 would be good in other hotels). I did open the window some of the time to resolve this, but there was also high particulate pollution ouside! In meeting rooms of the conference centre part of the hotel, the C02 got above 2200 at times, which makes people start to have trouble concentrating ... not a good thing when you are in meetings all day!
Du khách ẩn danh
Ngày nhận xét: 20 thg 4, 2026
Ngày ở: thg 4 2026
The customer service was very bad. I am allergic to dairy and almond milk and asked for oat milk. I stayed at this hotel for 10 days and they never provided the oat milk at breakfast, even though i was paying for full breakfast price, in addition to the room. Moreover, i had to change room during my stay and during the move from one room to another a pair of Birkenstock was lost/stolen and the staff couldn’t care less. Apart from this the hotel is clean, the bed is good, the breakfast is good.
Du khách ẩn danh
Ngày nhận xét: 13 thg 4, 2026
Ngày ở: thg 4 2026
wifi poor brefast staff even 1 smile in 7 Days
staff counter reception They can be much better
pool to poor for that hotel
Restaurant good for breakfast only
staff counter reception They can be much better
pool to poor for that hotel
Restaurant good for breakfast only
Vị trí xuất sắc
R. Martinho de Mesquita, 129 - Barra da Tijuca, Rio de Janeiro, West, 22620-220, Bra-xin|17,91 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
12:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
10 tuổi trở xuống
Miễn phí
2 tuổi trở xuống
Miễn phí
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu Mỹ, Bữa sáng kiểu lục địa
Giá bữa sáng
556.178 ₫ (≈BRL 108)/người
Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Chỗ đậu xe có số lượng hạn chế và tùy thuộc vào tình trạng sẵn có. Vui lòng thông báo trước cho Windsor Oceanico Hotel về thời gian đến dự kiến của quý khách. Khách có thể sử dụng ô Yêu cầu Đặc biệt khi đặt phòng hoặc liên lạc trực tiếp với chỗ nghỉ qua các thông tin liên hệ được ghi trong xác nhận đặt phòng. Khách dưới 18 tuổi chỉ có thể nhận phòng cùng phụ huynh hoặc một người bảo hộ hợp pháp. * The hotel offers rates with or without breakfast. * Note that breakfast prices available at the time of booking are prices per day and per person. * Please note the booking confirmation voucher. If the voucher informs that there is no meal plan linked to the reserved room, it means that the reservation does not include breakfast. In this case, this service is available as an extra service and must be paid directly at the hotel. Costs are charged per day and per person. * Please note that the 10% service fee is not included in the reservation price and is charged at check-in for reservations with a refundable policy or charged at any time for reservations with a flexible/non-refundable policy. * The hotel reserves the right to charge the entire stay including 10% service charge at any time after booking in cases of flexible/non-refundable policy. * Regarding the request for reversals of undue charges, the guest must contact the hotel directly. * The hotel accepts cash (in cash), debit card (national cards) or credit card (Visa, Mastercard, Amex and Elo - national or international) as payment methods. We do not accept checks as a form of payment. * In cases of payment in installments, only credit cards issued in Brazil will be accepted. Extra hosting costs cannot be paid in installments under any circumstances. * Crib or extra bed are available subject to hotel availability. Only in cases of reservations made for a triple room, crib or extra bed is confirmed. * According to art. 82 of the Statute of the Child and Adolescent, accommodation of minors under 18 requires the accompaniment of a parent or legal representative. The minor must present the identity card or birth certificate as well as written authorization from those responsible and authenticated by a notary. * Arrivals expected in the morning, before the regular check-in time (ECI), pre-registration will be necessary, which guarantees the availability of the apartment upon the guest's arrival and will imply a full charge of one more night. For check-outs before 6:00 pm, we will charge an additional 50% (LCO) of the full daily rate and 100% (LCO) for departures after 6:00 pm. Prior consultation with the hotel regarding availability is required.
Khách sạn này chấp nhận các phương thức thanh toán sau:
Cash
Windsor Oceanico Hotel: Câu hỏi thường gặp
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