Best Western Plus Inner Harbour Hotel
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Thông tin nhanh
Nhận phòng từ: | 16:00 |
|---|---|
Trả phòng trước: | 11:00 |
Tiện nghi
Best Western Plus Inner Harbour Hotel: đánh giá
Ngày nhận xét: 3 thg 8, 2026
Ngày ở: thg 7 2026
US
Ngày nhận xét: 7 thg 5, 2026
Ngày ở: thg 5 2026
Ok, but showing age, unexpected water shutoff
Phản hồi từ khách sạn
Ngày nhận xét: 22 thg 5, 2026
Thank you for taking the time to provide such a detailed review of your stay with us. We are pleased to hear you enjoyed our central location, spacious room layout, and the variety offered with our complimentary breakfast.
We appreciate your acknowledgment of the advance notice provided regarding the driveway paving project. Although every effort was made to limit disruption during the work, we understand that construction activity and related odors can still affect the overall guest experience. While the materials used by the contractor were confirmed to be safe and compliant, we recognize the smell was unpleasant and impacted your comfort during the stay.
We sincerely apologize for the inconvenience caused by the overnight water interruption. Unfortunately, this was an unexpected emergency repair that required immediate action, with service restored within the hour. As the emergency water shutoff occurred at approximately 11:00 PM, a decision was made not to proactively contact guest rooms out of concern that many may have already been asleep. Any guests who did contact the front desk during the interruption were advised of the situation and offered a follow-up call once water service was restored. Based on your comments, it appears there was a miscommunication at check-out regarding how the emergency repair and resulting water interruption were communicated to guests, as this was an unexpected situation for which advance notice would not have been possible. It appears that in recognition of the frustration and inconvenience caused to you by the emergency repair, a discount was also applied to your stay at the time of departure.
We appreciate your feedback, as it helps us continue to improve both our communication and guest experience. Thank you again for staying with us.
Sincerely,
Rachel Dickinson
General Manager
Ngày nhận xét: 30 thg 7, 2026
Ngày ở: thg 7 2026
Ngày nhận xét: 19 thg 7, 2026
So far nothing but failures
Phản hồi từ khách sạn
Ngày nhận xét: 20 thg 7, 2026
Thank you for your feedback, and please accept my sincere apologies that your stay was impacted by an unexpected plumbing emergency on your first night with us.
Late that evening, we experienced an unexpected plumbing emergency that required the water to be shut off immediately while a plumber completed the necessary repairs. They arrived promptly, and water service was restored within an hour.
As the interruption began around 10:45 p.m., we made the difficult decision not to call every guest room, as we were mindful that many guests may have already been asleep. Guests who contacted the front desk during the outage were advised of the situation and offered a follow-up call once the water service had been restored.
I completely understand how frustrating and inconvenient it would have been to have your shower interrupted without warning, and I am very sorry that this unexpected emergency affected your stay.
I am also sorry to hear your room was missing amenities upon arrival. That is certainly not the standard we strive for, and our front desk would have been happy to provide any missing items had we been made aware.
Thank you again for sharing your feedback. We appreciate your understanding that unexpected maintenance issues can arise and are grateful for the opportunity to address your concerns.
Sincerely,
Rachel Dickinson
General Manager
Ngày nhận xét: 19 thg 7, 2026
Ngày ở: thg 7 2026
Breakfast really bad in too small breakfastroom with level of the breakfast really bad
Khám phá khu vực
412 Quebec Street, Victoria, V8V 1W5, Canada|1,07 km từ trung tâm thành phố
Thông tin nên biết
Mọi lứa tuổi
188.602 ₫ (CAD10)/người/đêm
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Best Western Plus Inner Harbour Hotel: Câu hỏi thường gặp


