Glamping Lumbre
+ 13
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Tìm hiểu thêm về Glamping Lumbre
Glamping Lumbre
Location A very nice option for those who like to be on the move! Hotel «Glamping Lumbre» is located in Salento. This hotel is located in 7 km from the city center.At the hotel You can stop by the bar. You can stop by the restaurant. Free Wi-Fi is available on the territory. Ask for more information when checking in. If you travel by car, you can park in a parking zone. The following services are also available for the guests: a spa center. You will find these entertainment amenities on the premises: a picnic area.
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 2 thg 8, 2026
A hidden gem of Colombia!
Simply spectacular. One of the best tourism experiences I have had in my life. The place is magical. The cabins are incredible. Every detail makes this place worth it. It is a hidden gem of Colombia.
Cặp đôi
Ngày nhận xét: 9 thg 2, 2026
Ngày ở: thg 2 2026
Beautiful
Beautiful accommodation and highly recommended. The hike to the waterfalls, accompanied by your personal guide (Sun), is incredibly beautiful. We spent an unforgettable time with unforgettable moments.
Phản hồi từ khách sạn
Ngày nhận xét: 11 thg 2, 2026
Muchas gracias por tu comentario. Nos emociona saber que disfrutaste el lujo de la naturaleza que cuidamos todos los días. Especialmente con la compañía de Sol.
Bienvenidos siempre!
Bienvenidos siempre!
Cặp đôi
Ngày nhận xét: 17 thg 2, 2026
Ngày ở: thg 2 2026
Dream holiday for our honeymoon
Our stay at the campsite lumbre was in every way perfect. The room is great and offers a breathtaking view of nature, we feel alone in the world. The place is quiet and very soothing. The hosts are welcoming and very kind! Everything is done to put you in the best conditions to visit the area.
Thanks again, we hope to come back one day with the children
Thanks again, we hope to come back one day with the children
Phản hồi từ khách sạn
Ngày nhận xét: 21 thg 2, 2026
Muchas gracias por venir a visitarnos. Los esperamos más adelante con toda la familia!
Un abrazo
Un abrazo
Du lịch theo nhóm
Ngày nhận xét: 23 thg 12, 2025
Ngày ở: thg 12 2025
A perfect getaway in a breathtaking location
On behalf of our entire group, I want to say a huge thank you for such a wonderful stay. This glamping site is located in a truly spectacular spot – we were all captivated by the beautiful environment and the peaceful atmosphere.
The reception we received was incredibly warm, and it was clear from the start how much care goes into hosting. It was the perfect place to reconnect with nature while enjoying great comfort. Thank you again for your hospitality and for making our stay so special. We highly recommend this place to anyone looking for a unique and relaxing escape
The reception we received was incredibly warm, and it was clear from the start how much care goes into hosting. It was the perfect place to reconnect with nature while enjoying great comfort. Thank you again for your hospitality and for making our stay so special. We highly recommend this place to anyone looking for a unique and relaxing escape
Phản hồi từ khách sạn
Ngày nhận xét: 27 thg 12, 2025
Deimante! We enjoyed hosting your group! We are happy to know that all of you had an amazing stay at Lumbre! We hope to have you back with us someday!
Khách du lịch một mình
Ngày nhận xét: 29 thg 11, 2025
Ngày ở: thg 11 2025
Avoid.
Unfortunately, my experience was far from what I expected, and I hope this review helps others make an informed decision.
My reservation at Glamping Lumbre was from November 27–29, 2025. On the day of arrival, the Pereira airport was officially closed due to severe weather conditions, and my flight was cancelled.
I explained this clearly to the owner and referenced the Colombian Consumer Protection Law, which states that when a service cannot be provided, the consumer is entitled to a refund.
Despite this, the owner refused to refund the unused night, insisting he should still receive payment for a service that was never provided. As this is not aligned with national consumer regulations, I have filed an official complaint.
Regarding the stay itself, the facilities were below expectations for the price. There was no hot water, which was particularly inconvenient because the weather is very cold especially at night. and at one point there was no water at all, leaving me unable to even wash my hands. Given the cost, the infrastructure and service level were disappointing.
On a positive note, the staff working at the accommodation were respectful, friendly, and cooperative. They genuinely tried to help within their limits. However, upon checkout, I was not provided with the invoice for my stay, and I am still following up with them to obtain this mandatory document.
I am sharing this respectfully, without aggression, simply to alert other travelers and prevent similar experiences. I strongly encourage the owner to fully comply with Colombian consumer-protection laws and operate in accordance with the standards established by national regulations.
My reservation at Glamping Lumbre was from November 27–29, 2025. On the day of arrival, the Pereira airport was officially closed due to severe weather conditions, and my flight was cancelled.
I explained this clearly to the owner and referenced the Colombian Consumer Protection Law, which states that when a service cannot be provided, the consumer is entitled to a refund.
Despite this, the owner refused to refund the unused night, insisting he should still receive payment for a service that was never provided. As this is not aligned with national consumer regulations, I have filed an official complaint.
Regarding the stay itself, the facilities were below expectations for the price. There was no hot water, which was particularly inconvenient because the weather is very cold especially at night. and at one point there was no water at all, leaving me unable to even wash my hands. Given the cost, the infrastructure and service level were disappointing.
On a positive note, the staff working at the accommodation were respectful, friendly, and cooperative. They genuinely tried to help within their limits. However, upon checkout, I was not provided with the invoice for my stay, and I am still following up with them to obtain this mandatory document.
I am sharing this respectfully, without aggression, simply to alert other travelers and prevent similar experiences. I strongly encourage the owner to fully comply with Colombian consumer-protection laws and operate in accordance with the standards established by national regulations.
Phản hồi từ khách sạn
Ngày nhận xét: 1 thg 12, 2025
Ghadah,
We understand that this situation has been frustrating for you, but we can't allow incorrect statements to be presented as facts. Your review contains several inaccuracies that need to be addressed clearly:
1. About the cancelled flight: It is true that your flight was cancelled. However, you informed us at 7:30pm, well after check-in had begun at 3:00pm. At that time, it was impossible for us to resell the room..
2. Responsibility for travel logistics:
It is not the hotel’s responsibility how or when a guest chooses to travel to Salento. External events such as, airport closures or weather conditions are beyond our control and cannot be transferred to us as a financial loss.
3. The service was available:
Your room was ready on November 27 and it was ready when you arrived the next day. The service was not used because you didn't check in on time, not because the hotel failed to provide it.
4. Contradictions in your own messages:
In your first email, you wrote:
“I liked your place very much and would be happy to return on my next trip and recommend it to others in a Google review and to my friends.”
Later, you wrote:
“I will document my experience on Google reviews for other travelers to be aware.”
You have every right to write a review, but these two messages contradict each other and show that your intention changed only after we declined your demand for a refund.
5. Claims about hot water and lack of water:
At no point during your stay did you report any issue regarding hot water or water availability. If you had, we would have acted immediately. There is no record whatsoever of you requesting help or reporting a malfunction, and everything was working normally on the day of your checkout. We find this very odd, especially after we declined your request. Including issues in a public review that were never reported suggests they are not accurate or fake(?),
6. The invoice:
The invoice was sent to you on the same day you checked out. We have proof of delivery.
7. About the legal argument:
You referenced consumer law incorrectly. For clarity:
Article 16 of the Estatuto del Consumidor states that the provider is responsible for the quality and suitability of the service. Lumbre fully complied: the room was available, ready, and the service was provided as agreed.
Article 47 explicitly states that the right of withdrawal does not apply to accommodation services with fixed dates. This means a guest cannot cancel or demand a refund once the reserved date arrives, especially if the room cannot be resold.
You mentioned filing a complaint, but as of now, we have received no formal notification. If you decide to proceed, we will provide the necessary docs.
8. Our intention to help:
Despite everything, we approached your situation with empathy. You wrote that you enjoyed the place and would happily return, so we offered you a generous discount for a future stay. You declined because your only acceptable solution was a refund for a night that the hotel could not resell.
We understand your frustration, but directing it at us and adding statements that were never mentioned during your stay is not fair.
At Lumbre, we always aim to act with transparency, fairness, and respect. We treat guests with sincerity, and we expect the same in return. But we understand that not everyone has the same values.
Best,
Team Lumbre
We understand that this situation has been frustrating for you, but we can't allow incorrect statements to be presented as facts. Your review contains several inaccuracies that need to be addressed clearly:
1. About the cancelled flight: It is true that your flight was cancelled. However, you informed us at 7:30pm, well after check-in had begun at 3:00pm. At that time, it was impossible for us to resell the room..
2. Responsibility for travel logistics:
It is not the hotel’s responsibility how or when a guest chooses to travel to Salento. External events such as, airport closures or weather conditions are beyond our control and cannot be transferred to us as a financial loss.
3. The service was available:
Your room was ready on November 27 and it was ready when you arrived the next day. The service was not used because you didn't check in on time, not because the hotel failed to provide it.
4. Contradictions in your own messages:
In your first email, you wrote:
“I liked your place very much and would be happy to return on my next trip and recommend it to others in a Google review and to my friends.”
Later, you wrote:
“I will document my experience on Google reviews for other travelers to be aware.”
You have every right to write a review, but these two messages contradict each other and show that your intention changed only after we declined your demand for a refund.
5. Claims about hot water and lack of water:
At no point during your stay did you report any issue regarding hot water or water availability. If you had, we would have acted immediately. There is no record whatsoever of you requesting help or reporting a malfunction, and everything was working normally on the day of your checkout. We find this very odd, especially after we declined your request. Including issues in a public review that were never reported suggests they are not accurate or fake(?),
6. The invoice:
The invoice was sent to you on the same day you checked out. We have proof of delivery.
7. About the legal argument:
You referenced consumer law incorrectly. For clarity:
Article 16 of the Estatuto del Consumidor states that the provider is responsible for the quality and suitability of the service. Lumbre fully complied: the room was available, ready, and the service was provided as agreed.
Article 47 explicitly states that the right of withdrawal does not apply to accommodation services with fixed dates. This means a guest cannot cancel or demand a refund once the reserved date arrives, especially if the room cannot be resold.
You mentioned filing a complaint, but as of now, we have received no formal notification. If you decide to proceed, we will provide the necessary docs.
8. Our intention to help:
Despite everything, we approached your situation with empathy. You wrote that you enjoyed the place and would happily return, so we offered you a generous discount for a future stay. You declined because your only acceptable solution was a refund for a night that the hotel could not resell.
We understand your frustration, but directing it at us and adding statements that were never mentioned during your stay is not fair.
At Lumbre, we always aim to act with transparency, fairness, and respect. We treat guests with sincerity, and we expect the same in return. But we understand that not everyone has the same values.
Best,
Team Lumbre
Vị trí xuất sắc
KM 7 VÍA VALLE DE COCORA FINCA LA, Salento, 631028, Colombia|3,73 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
12:00
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