Hotel Vali Dramalj
+ 60
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 10:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Nhà hàng
Khu vực không hút thuốc
Cho phép mang theo vật nuôi
Hotel Vali Dramalj: đánh giá
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 26 thg 3, 2026
Ngày ở: thg 8 2025
Great hotel
This hotel is like a motel but everything is perfect about them. The location, the staff and their professionalism is beyond words. I would highly recommend this hotel.
Du lịch với cả gia đình
Ngày nhận xét: 27 thg 7, 2026
Paid a 4-star price, reality was a disaster. Our worst vacation experience ever.
Worst vacation! Dear Sir or Madam,
I would like to file an official complaint regarding the Hotel Vali.
We paid around €2,600 for five people for a hotel advertised as a 4-star hotel. However, the actual conditions in no way corresponded to the description and our legitimate expectations.
At the time of booking, breakfast and dinner were explicitly included in the price. After our arrival, however, we were informed that dinner was not included and that we would have to pay an additional €300.
The condition of the hotel was unacceptable. The floor was damaged by water and moldy in several places. There was no hot water in the evening, and we were told that we would have to wait up to an hour for it. There was no refrigerator in the room. In addition, several advertised facilities – including the swimming pool, sauna, and massage – were not available at all. We even had to pay extra for the lounge chairs on the beach, although these were supposed to be included in the room rate according to the booking description.
The hotel management promised us financial compensation for five days. At the same time, they asked us several times not to publish a negative review, as they had only recently taken over the hotel from the previous owner. At the end of our stay, however, we received no compensation whatsoever.
We have several hundred photos and videos that clearly document the actual condition of the hotel as well as the significant discrepancies between the description and reality.
Furthermore, we would like to point out another problem. According to our information, the hotel was only recently taken over by new owners. Nevertheless, the good reviews that were built up under the previous hotel management continue to be used. From our perspective, these reviews no longer reflect the current quality of the accommodation and the treatment of guests, and can therefore mislead future guests.
We would also like to expressly emphasize that we did not stay at this hotel voluntarily. We arrived with three children. When we saw the actual condition of the accommodation, we no longer had a realistic possibility of finding other accommodation for five people on short notice. The hotel informed us that no other room was available, and we also could not find a suitable alternative in the area.
Furthermore, it was made unequivocally clear to us that we would lose the entire amount of around €2,600 already paid if we were to leave the hotel. A refund was ruled out. With three children, we were therefore in a difficult position and effectively had no choice but to stay there despite the unacceptable conditions and the numerous problems.
Due to the significant financial damages as well as what we consider to be the misleading representation of the accommodation, we are currently considering legal action against the hotel. We will secure all evidence—including several hundred photos, videos, and all communication—and submit it to the relevant authorities and our legal counsel if necessary.
We expect a careful review of the facts as well as appropriate financial compensation for the damage incurred.
Sincerely,
I would like to file an official complaint regarding the Hotel Vali.
We paid around €2,600 for five people for a hotel advertised as a 4-star hotel. However, the actual conditions in no way corresponded to the description and our legitimate expectations.
At the time of booking, breakfast and dinner were explicitly included in the price. After our arrival, however, we were informed that dinner was not included and that we would have to pay an additional €300.
The condition of the hotel was unacceptable. The floor was damaged by water and moldy in several places. There was no hot water in the evening, and we were told that we would have to wait up to an hour for it. There was no refrigerator in the room. In addition, several advertised facilities – including the swimming pool, sauna, and massage – were not available at all. We even had to pay extra for the lounge chairs on the beach, although these were supposed to be included in the room rate according to the booking description.
The hotel management promised us financial compensation for five days. At the same time, they asked us several times not to publish a negative review, as they had only recently taken over the hotel from the previous owner. At the end of our stay, however, we received no compensation whatsoever.
We have several hundred photos and videos that clearly document the actual condition of the hotel as well as the significant discrepancies between the description and reality.
Furthermore, we would like to point out another problem. According to our information, the hotel was only recently taken over by new owners. Nevertheless, the good reviews that were built up under the previous hotel management continue to be used. From our perspective, these reviews no longer reflect the current quality of the accommodation and the treatment of guests, and can therefore mislead future guests.
We would also like to expressly emphasize that we did not stay at this hotel voluntarily. We arrived with three children. When we saw the actual condition of the accommodation, we no longer had a realistic possibility of finding other accommodation for five people on short notice. The hotel informed us that no other room was available, and we also could not find a suitable alternative in the area.
Furthermore, it was made unequivocally clear to us that we would lose the entire amount of around €2,600 already paid if we were to leave the hotel. A refund was ruled out. With three children, we were therefore in a difficult position and effectively had no choice but to stay there despite the unacceptable conditions and the numerous problems.
Due to the significant financial damages as well as what we consider to be the misleading representation of the accommodation, we are currently considering legal action against the hotel. We will secure all evidence—including several hundred photos, videos, and all communication—and submit it to the relevant authorities and our legal counsel if necessary.
We expect a careful review of the facts as well as appropriate financial compensation for the damage incurred.
Sincerely,
Du lịch với cả gia đình
Ngày nhận xét: 2 thg 8, 2026
ACHTUNG
⚠️ Our Experience with Hotel Vali (Dramalj, Croatia)
During our stay, we experienced the following problems:
* Black mold was present in several areas of the hotel.
* The photos on Google are misleading. They create the impression that the hotel has a swimming pool. In our experience, this was not the case.
* Damaged and, in our opinion, dangerous electrical outlets.
* There was no hot water on several occasions.
* The air conditioning did not work properly and appeared to be in a dangerous condition.
* The advertised wellness facilities (sauna, jacuzzi, etc.) were not usable during our stay.
* Although the hotel advertises a 24-hour reception, there were often no staff at reception for hours. We could only report our problems to the lady working at the bar or to the cleaning staff. They were unable to help because they had no authority to solve the issues.
* Although we had paid for half board, upon arrival we were told that only breakfast was included. We were asked to pay an additional €300 for dinner because they had allegedly “changed their mind” and decided that dinner was no longer included.
* The restaurant floor had a large crack running through the middle. The crack had been covered with linoleum to hide it. We have photographs proving this. In our opinion, the structural condition of the building should also be inspected. This hotel has not met the standards of a four-star hotel for a long time, yet it continues to charge four-star prices, misleading tourists.
* Families with small children are put into an unacceptable situation upon arrival: either they accept poor-quality rooms or they lose 100% of the money they have already paid. We find this completely unacceptable. In our opinion, neither Booking.com, Google nor the local authorities have taken effective action to prevent situations like this.
* We found the attitude of the management and part of the staff arrogant, disrespectful and far from customer-friendly.
* What is particularly disappointing is that the previous Croatian owner built this hotel’s excellent reputation over many years through hard work, achieving outstanding review scores. In our opinion, the current operator is benefiting from that reputation while providing a level of service that does not reflect those ratings, leaving guests with a completely different experience.
We have documented all of these issues with photos and videos, which we have attached to this post.
Our goal is not to attack anyone without reason. We simply want other travellers to have as much information as possible before making a booking. If our photos and videos help even one family avoid the disappointment we experienced, then sharing them has been worthwhile.
We have already submitted official complaints to Booking.com, the Croatian Consumer Protection Authority, the Tourism Inspectorate, and the local municipality. We are ready to provide all of our evidence to the relevant authorities.
Please take a look at the attached photos and videos, watch our TikTok video, and make your own judgement.
TikTok video:
https://vm.tiktok.com/ZN8dJN7N9/
During our stay, we experienced the following problems:
* Black mold was present in several areas of the hotel.
* The photos on Google are misleading. They create the impression that the hotel has a swimming pool. In our experience, this was not the case.
* Damaged and, in our opinion, dangerous electrical outlets.
* There was no hot water on several occasions.
* The air conditioning did not work properly and appeared to be in a dangerous condition.
* The advertised wellness facilities (sauna, jacuzzi, etc.) were not usable during our stay.
* Although the hotel advertises a 24-hour reception, there were often no staff at reception for hours. We could only report our problems to the lady working at the bar or to the cleaning staff. They were unable to help because they had no authority to solve the issues.
* Although we had paid for half board, upon arrival we were told that only breakfast was included. We were asked to pay an additional €300 for dinner because they had allegedly “changed their mind” and decided that dinner was no longer included.
* The restaurant floor had a large crack running through the middle. The crack had been covered with linoleum to hide it. We have photographs proving this. In our opinion, the structural condition of the building should also be inspected. This hotel has not met the standards of a four-star hotel for a long time, yet it continues to charge four-star prices, misleading tourists.
* Families with small children are put into an unacceptable situation upon arrival: either they accept poor-quality rooms or they lose 100% of the money they have already paid. We find this completely unacceptable. In our opinion, neither Booking.com, Google nor the local authorities have taken effective action to prevent situations like this.
* We found the attitude of the management and part of the staff arrogant, disrespectful and far from customer-friendly.
* What is particularly disappointing is that the previous Croatian owner built this hotel’s excellent reputation over many years through hard work, achieving outstanding review scores. In our opinion, the current operator is benefiting from that reputation while providing a level of service that does not reflect those ratings, leaving guests with a completely different experience.
We have documented all of these issues with photos and videos, which we have attached to this post.
Our goal is not to attack anyone without reason. We simply want other travellers to have as much information as possible before making a booking. If our photos and videos help even one family avoid the disappointment we experienced, then sharing them has been worthwhile.
We have already submitted official complaints to Booking.com, the Croatian Consumer Protection Authority, the Tourism Inspectorate, and the local municipality. We are ready to provide all of our evidence to the relevant authorities.
Please take a look at the attached photos and videos, watch our TikTok video, and make your own judgement.
TikTok video:
https://vm.tiktok.com/ZN8dJN7N9/
Cặp đôi
Ngày nhận xét: 10 thg 6, 2026
Ngày ở: thg 6 2026
Beautiful by the sea
Few guests everyone very friendly and helpful . Room clean, spacious and tidy with nice sea views. Convenient mini fridge in the room. Parking in front and good breakfast.
Du lịch theo nhóm
Ngày nhận xét: 18 thg 1, 2020
Ngày ở: thg 6 2019
Relaxing and nice hotel
Good location very easy to find, friendly staff, clean rooms, free parking and wifi.
Quiet and easy access to the private beach. Free beach towels and beach chairs. Good breakfast. Nice see view from the room.
We enjoyed our stay and highly recommended to everyone.
Quiet and easy access to the private beach. Free beach towels and beach chairs. Good breakfast. Nice see view from the room.
We enjoyed our stay and highly recommended to everyone.
Khám phá khu vực
Gajevo Šetalište 35, Kostelj, 51265, Croatia|1,88 km từ trung tâm thành phố
Thông tin nên biết
Khách sạn này chào đón trẻ em
8 tuổi trở lên
913.095 ₫ (EUR30)/người/đêm
4 tuổi trở xuống
Miễn phí
Cho phép mang theo thú cưng có thu phí
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu lục địa
Giá bữa sáng
486.984 ₫ (≈EUR 16)/người
Yêu cầu EUR 100 tiền đặt cọc đề phòng hư hại khi đến nghỉ. Số tiền này sẽ được chỗ nghỉ thu bằng tiền mặt. Bạn sẽ được hoàn lại khi trả phòng. Tiền đặt cọc của bạn sẽ được hoàn lại toàn bộ bằng tiền mặt, nhưng cũng phụ thuộc vào mức hư hại mà bạn có thể gây ra tại chỗ nghỉ.
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Hotel Vali Dramalj: Câu hỏi thường gặp
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