Royal Lee's Hotel
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Thông tin nhanh
Nhận phòng từ: | 12:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tìm hiểu thêm về Royal Lee's Hotel
Royal Lee's Hotel
Royal Lee's Hotel ở Tutu, chỉ cách Vườn thực vật Aburi và Vườn bách thảo Aburi 10 phút lái xe. Khách sạn này cách Accra Mall (Trung tâm thương mại) 35,9 km và cách Đại sứ quán Mỹ 40,5 km. Hãy để mình được chăm sóc đặc biệt với dịch vụ massage trong khuôn viên hay thư giãn cùng những tiện nghi, dịch vụ như hồ bơi ngoài trời. Khách sạn này còn có quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và khu dã ngoại. Hãy thưởng thức những bữa ăn ngon tại một trong 4 nhà hàng của Khách sạn. Hòa mình cùng đám đông tại tiệc chiêu đãi miễn phí được tổ chức hàng ngày. Hãy thư giãn với đồ uống yêu thích của mình tại 2 quầy bar/khu lounge. Khách có thể dùng bữa sáng kiểu Âu miễn phí hàng ngày từ 7:00 đến 10:00. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày, trang thiết bị giặt ủi và phục vụ cà phê tại khu vực chung. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 74 phòng trang trí khác biệt. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí ngay tại phòng. Phòng được trang bị bàn; và dịch vụ dọn phòng phục vụ hàng ngày.
Ngày nhận xét: 11 thg 6, 2026
Ngày ở: thg 6 2026
Ngày nhận xét: 20 thg 4, 2026
Ngày ở: thg 3 2026
My experience at Royal Lee's Hotel at Tutu, Eastern Region, Ghana
Today is exactly 3 weeks to which I wish to recount an unfortunate and unforgettable experience ( 30/3/2026 - 6/4/2026) at Royal Lee's Hotel.
Location: It's too far especially when you have any emergency that you have to rush to a well equipped hospital, it's likely you might not survive it or you would be able to get to a good hospital in Accra though but it might be too late to salvage the situation; a painful experience I had to endure.
Also take into account if you have to rely on public transport, it's not easy getting access to good transportation, the drivers drive dangerously and recklessly and even if you drive, there are lots of reckless drivers who ply that route. Their actions are very irresponsible and nobody holds them accountable. The risk involved taking that route is much higher than staying in Accra and it's environs, you gonna be much safer in Accra. In fact, reckless and irresponsible behavior of a commercial driver almost killed a very important person who is close to me. Her car is beyond repairs but we are grateful to God that she's still alive.
Value: comparatively, it is not worth the price at all for the kind of rooms and services that was rendered to me for eight straight days of my stay.
Rooms : (a) there were no trash bags for the trash cans in both rooms and its bathrooms that we occupied. I had to use my own trash bags for sometime and when I requested staff to get me trash bags for the trash cans, I was given only one trash bag. This is a sign of what to expect , which is, things won't be great.
(c) made a request for a kettle and I was given a kettle which was dirty and rust inside and staff made no attempt to clean it before it was presented to me.
(d) water shortage when I was taking a shower. It happened twice and I had to use bottled water which I bought for drinking to rinse off soap from my body. With the first incident, the staff at the reception was kind enough to fetch me a bucket of water afterwards but I had already used bottled water to wash the soap off from my body before they later fixed the problem.
Again, the second incident was even more painful because it was late, around midnight. I was asked to pack my belongings so I would be relocated to another room but I didn't have the opportunity to do that immediately because I wasn't alone and I was faced with some challenges.
(e) the batteries inside the door for the key was not covered not even with a tape, everything was exposed.
(f) the right side where the telephone is had non working socket and the wires were exposed, the red wire and other colored wires were visible. This was a huge red flag, the hotel doesn't have an electrician to take care of it before allocation. This means that technically speaking, the room wasn't ready, yet the bed was made and obviously, with their standards, everything seems to be in order.
(g) TV pictures and sound were terrible, with not much channels to select from. When you select a channel, the feedback is either not in service/no subscription.
(h) not enough sockets in the room so I was made to unplug the fridge before I was able to recharge my mobile phone battery, then after, I would unplug my phone charger and plug the fridge again.
(i) there was leakage from the bathroom sink and had to put the bathroom trash can underneath it and put my own trash bag in it so the place doesn't get wet when brushing my teeth or washing my hands.
Noise level: behind my room was where you could hear the staff chatting or engaging in petty quarrels especially in the mornings and sometimes at night time.
Service: had about breakfast only a few times during my stay. I would say that staff tried their best but needs improvement. It's like bread was being constantly served and this was white bread, no whole wheat bread or brown bread was served as it's locally called in Ghana.
Consider also using boiled egg and not using fried eggs as it was always the case during my stay.
Needs variety like pancakes, waffles, cereals, taking into account children too.
Need to consider adding some fruits to breakfast, even one small size of banana or slices of orange or one orange, an apple, etc.
Need to serve milk that can easily be opened by the customer. Realized the restaurant has only one scissors so when it is borrowed for a while, they can't get a spare scissors to help resident open the whole milk served
Saw a small roach at my table walking on my stuff, stopped eating, killed it and couldn't continue eating the food.
It means they need to spray the kitchen and their store room (s) including the rooms prior to check-ins. I bought my own mosquito or insects spray.
Need to put at least one or two crackers, sachets of coffee/milo/milk/tea bag/sugar/ a bottle of water in the room when it's been booked/ reservation has been made prior to check-ins. Assuming a resident is stranded and walks-into a room at night time and the kitchen is closed, all surrounding restaurants are closed, no local food vendor around the corner to buy from and the resident is hungry, so what will happen to this customer? It should be part of the services provided at the hotel. A resident should be able to get some snacks from the reception too when it becomes necessary. Residents should be entitled to a snack every day, period!
The rooms have serving trays with a mug and a saucer but no teaspoon was included, consider adding disposable set of cutlery which have been sealed for hygienic reasons.
No paper napkins, nothing except one toilet paper. Consider putting a small tissue box in the room when reservations are confirmed or prior to check-ins.
Positive: (a) friendly staff members , they didn't have attitude. They were always polite which was very helpful given my unfortunate experience due to poor services over there.
(b) clean bathrooms and rooms with cotton towels and sheets which seemingly weren't very old.
(c) safety is assured.
Ngày nhận xét: 12 thg 8, 2022
Ngày ở: thg 8 2022
Worst Customer Service!!!!
My worst experience was, I wanted to order for food from tier restaurant and because my room service phone wasn’t working, I used my personal phone to call their front desk after getting their phone number from their website, the front desk person told me he can’t get back to me on the price so I’ll have to walk from my room to the restaurant which is in a different block.
Phản hồi từ khách sạn
Ngày nhận xét: 3 thg 6, 2025
Thank you for taking the time to share your experience with us, even though it dates back to 2022. We sincerely apologize for the inconvenience and frustration you experienced during your stay. While it is difficult to read, your feedback has been invaluable in helping us improve.
Since then, Royal Lee’s Hotel has undergone significant enhancements in both customer service delivery and operational efficiency. We have implemented extensive staff training programs, upgraded our communication systems—including in-room telephones—and increased staffing to ensure faster, more responsive service throughout the hotel.
We deeply regret that your visit did not reflect the high standards we strive for. Please know that your experience helped spark changes that have made a meaningful difference. If you ever consider returning, we would be honoured to welcome you back and provide the exceptional hospitality we are now known for.
Ngày nhận xét: 3 thg 12, 2021
Ngày ở: thg 12 2021
Excellent service
Phản hồi từ khách sạn
Ngày nhận xét: 3 thg 6, 2025
Thank you so much for your kind words and for taking the time to defend the integrity of Royal Lee’s Hotel. We’re truly grateful for your support and delighted to hear that you and your family enjoyed the service and experience during your visit.
You're absolutely right—some outdated images do not accurately reflect the current state of our facilities, especially the pool area, which has since undergone renovations and is well maintained. We are actively working with TripAdvisor and other platforms to have such photos reviewed and removed to ensure that future guests see only up-to-date and accurate representations of our property.
Your feedback is incredibly helpful, and we appreciate your advocacy. We look forward to welcoming you and your family back again soon for another memorable stay.
Ngày nhận xét: 7 thg 10, 2020
Ngày ở: thg 10 2020
Good Meal. Good Service
The only problem was that the WiFi signal was low when we were in the restaurant. But quickly picked when we stepped out of the restaurant.
Their meals were great.
Phản hồi từ khách sạn
Ngày nhận xét: 3 thg 6, 2025
Thank you so much for your kind words! We’re truly delighted that you enjoyed the meals, the service, and found Royal Lee’s Hotel to be a wonderful place to celebrate your birthday. It’s always an honor to be part of our guests’ special moments.
We also appreciate your feedback regarding the Wi-Fi signal. We’re pleased to let you know that since your visit in 2020, this issue has been fully resolved. Guests now enjoy strong and consistent internet connectivity throughout the hotel, including the restaurant area.
Thank you once again for your support. We look forward to welcoming you back for an even more seamless and enjoyable experience.
Vị trí
N4, Tutu, Tutu, 233, Ga-na|0,87 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
12:00
Trả phòng trước:
12:00
Thông tin nên biết
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Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Giá bữa sáng
134.598 ₫ (≈GHS 60)/người
Thời gian bữa sáng
07:00 - 10:00 từ Thứ Hai đến Chủ Nhật
Cash

