OZO Hotels Arena Amsterdam
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Trung tâm thể dục
Quầy lễ tân 24 giờ
Nhà hàng
Tìm hiểu thêm về OZO Hotels Arena Amsterdam
OZO Hotels Arena Amsterdam
Với nhà hàng và trung tâm thể dục miễn phí, OZO Hotels Arena Amsterdam nằm ở thành phố Amsterdam, cách Sân vận động Amsterdam chỉ 1 km.
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 18 thg 7, 2026
Ngày ở: thg 7 2026
Basic but fairly clean. Nice staff both the front desk and in the restaurant. Breakfast was good and the one dinner we had was very good. Comfortable beds and good location if you are going to a concert at the big arena.
Cặp đôi
Ngày nhận xét: 4 thg 5, 2026
Ngày ở: thg 5 2026
Not great.
Hotel mediocre Home not terrible hotel sale I definitely wouldn't come back too much noise in the colanders in the morning
Du khách ẩn danh
Ngày nhận xét: 20 thg 7, 2026
Ngày ở: thg 7 2026
Very disappointing experience – serious concerns about lost property handling
I am extremely disappointed with my experience at OZO Hotels Arena Amsterdam.
After checking out, we realised that we had accidentally left our hair straightener in the bathroom of the room. We are completely certain that the item was left there, as it was not taken with us. We contacted the hotel immediately and also spoke with reception in person. We were told that housekeeping would investigate and that we would receive an update.
Unfortunately, after several follow-ups, the only response we received was that housekeeping “could not find” the item. Considering that we clearly explained where the item was left, this response was very unsatisfactory and raises serious concerns about how lost property is handled at this hotel.
We expected a much more professional approach, including a proper investigation and clear communication. Instead, we felt that our concern was dismissed without genuine effort to resolve the issue.
The staff also showed a lack of urgency and empathy when dealing with our situation. For a hotel that welcomes international guests, the level of customer service was disappointing.
In addition, the restaurant being closed between 11:00 AM and 4:00 PM was inconvenient and not clearly communicated, leaving guests with limited options during those hours.
Overall, our experience was negatively affected not only by the missing item, but mainly by the way the situation was handled
I am extremely disappointed with my experience at OZO Hotels Arena Amsterdam.
After checking out, we realised that we had accidentally left our hair straightener in the bathroom of the room. We are completely certain that the item was left there, as it was not taken with us. We contacted the hotel immediately and also spoke with reception in person. We were told that housekeeping would investigate and that we would receive an update.
Unfortunately, after several follow-ups, the only response we received was that housekeeping “could not find” the item. Considering that we clearly explained where the item was left, this response was very unsatisfactory and raises serious concerns about how lost property is handled at this hotel.
We expected a much more professional approach, including a proper investigation and clear communication. Instead, we felt that our concern was dismissed without genuine effort to resolve the issue.
The staff also showed a lack of urgency and empathy when dealing with our situation. For a hotel that welcomes international guests, the level of customer service was disappointing.
In addition, the restaurant being closed between 11:00 AM and 4:00 PM was inconvenient and not clearly communicated, leaving guests with limited options during those hours.
Overall, our experience was negatively affected not only by the missing item, but mainly by the way the situation was handled
Du khách ẩn danh
Ngày nhận xét: 20 thg 6, 2026
Ngày ở: thg 6 2026
The room was good, the staff was very kind and accomodating. We had some pretty severe issues with our keycards where 1 of 2 constantly wouldn't work, despite multiple visits to the front desk to fix it. Eventually they issued us 2 entirely new ones which seemed to fix the issue.
We encountered an issue with the shower on day 3 of our stay, where it would fill the bathroom with water due to the drain not draining water fast enough.
We talked to the front desk who told us we could either get a new room or they would fix it during the day tomorrow. As it was very late(after 23) we decided that we were fine waiting. When we returned the day after we found that the shower still wasn't fixed, and when we asked the front desk they said no note of the previous conversation was made.
This felt pretty rough, as this would be our last night and swapping room now would make no sense.
Beyond the issues with the keycards and the shower, which are both unfortunate, we would highly recommend this hotel.
We encountered an issue with the shower on day 3 of our stay, where it would fill the bathroom with water due to the drain not draining water fast enough.
We talked to the front desk who told us we could either get a new room or they would fix it during the day tomorrow. As it was very late(after 23) we decided that we were fine waiting. When we returned the day after we found that the shower still wasn't fixed, and when we asked the front desk they said no note of the previous conversation was made.
This felt pretty rough, as this would be our last night and swapping room now would make no sense.
Beyond the issues with the keycards and the shower, which are both unfortunate, we would highly recommend this hotel.
Du khách ẩn danh
Ngày nhận xét: 12 thg 6, 2026
Ngày ở: thg 6 2026
I did not like the fact that I arrived after 12 and asked if there was a room available (already cleaned) and I was told that I had to pay an extra 11 Euro per hour if I wanted to check in before 2 P.M. ( check in time). With the same logic I should have been reimbursed for leaving before check out time that is 12 .
What was not acceptable was that the room has the bathroom that is part of the room, separated only by a glass wall and glass door that does not keep out the smell and the noises. So the rooms are basically for one person or a parent and a child , not really for 2 people. Even if they advertise that they have double rooms ( 2 single beds) they do not have them. Those 2 single beds you cannot really separate from each other also because the night light is fixed on the wall above your head.
I liked the breakfast buffet and the kindness of the staff, that's why they get an extra star. .
What was not acceptable was that the room has the bathroom that is part of the room, separated only by a glass wall and glass door that does not keep out the smell and the noises. So the rooms are basically for one person or a parent and a child , not really for 2 people. Even if they advertise that they have double rooms ( 2 single beds) they do not have them. Those 2 single beds you cannot really separate from each other also because the night light is fixed on the wall above your head.
I liked the breakfast buffet and the kindness of the staff, that's why they get an extra star. .
Vị trí
Karspeldreef 2, Amsterdam, Amsterdam-Zuidoost, 1101 CJ, Hà Lan|8,1 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
4 tuổi trở lên
1.827.080 ₫ (EUR60)/người/đêm
3 tuổi trở xuống
609.027 ₫ (EUR20)/người/đêm
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu lục địa
Giá bữa sáng
593.801 ₫ (≈EUR 19,5)/người
Thời gian bữa sáng
07:00 - 10:00 từ Thứ Hai đến Chủ Nhật
Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Do dịch virus corona (COVID-19), các biện pháp an toàn và vệ sinh bổ sung hiện đang được thực hiện tại chỗ nghỉ này. Do dịch virus corona (COVID-19), chỗ nghỉ này đang thực hiện các bước để bảo vệ sự an toàn của khách và nhân viên. Vì vậy, một số dịch vụ và tiện nghi cụ thể có thể sẽ bị giảm hoặc không hoạt động. Do dịch virus corona (COVID-19), chỗ nghỉ này tuân thủ các biện pháp giãn cách xã hội nghiêm ngặt. Do virus corona (COVID-19), vui lòng đảm bảo rằng bạn chỉ đặt phòng chỗ nghỉ này theo hướng dẫn của chính quyền địa phương về điểm đến, bao gồm nhưng không giới hạn mục đích của việc đi lại và số người tối đa trong nhóm được phép. Không thể lưu trú tại chỗ nghỉ này cho mục đích cách ly vì virus corona (COVID-19). Yêu cầu EUR 100 tiền đặt cọc đề phòng hư hại khi đến nghỉ. Số tiền này sẽ được chỗ nghỉ thu qua thẻ tín dụng. Bạn sẽ được hoàn lại khi trả phòng. Tiền đặt cọc của bạn sẽ được hoàn lại toàn bộ thông qua thẻ tín dụng, nhưng cũng phụ thuộc vào mức hư hại mà bạn có thể gây ra tại chỗ nghỉ. The restaurant will be closed during the weekends. The restaurant will also be closed during Christmas. Parking is subject to availability due to limited spaces and cannot be reserved in advance. For booking of more than 5 rooms, different policies and conditions aply. Please note that the pre-authorisation fee will be returned to the guest following check-out. Please note that it may take some time to appear in the guest's account. Please note that the credit card that is used for the booking needs to be present at check-in. When this credit card is not available please bring a photocopy of the credit card with authorization of the owner. Please note that guests may be assigned a different room type during periods of limited availability.
Khách sạn này chấp nhận các phương thức thanh toán sau:
OZO Hotels Arena Amsterdam: Câu hỏi thường gặp
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