Home2 Suites by Hilton Chelmsford Lowell
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Trung tâm thể dục
Quầy lễ tân 24 giờ
Khu vực không hút thuốc
Home2 Suites by Hilton Chelmsford Lowell: đánh giá
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 9 thg 8, 2026
Ngày ở: thg 8 2026
Staff a little clueless a surrounding food and shopping options. They should be familial with the needs of customers.
Du lịch với cả gia đình
Ngày nhận xét: 27 thg 6, 2026
Ngày ở: thg 6 2026
Not the Hilton experience I’ve come to love
The room itself was excellent—clean, spacious, comfortable, and exactly what we’ve come to expect from Home2 Suites. Unfortunately, the overall hotel experience did not match the quality of the room.
During our stay, we experienced a fire alarm evacuation, multiple power outages, loss of hot water, an elevator that was out of service, and electrical problems in our room, including a period where our room had no power while the rest of the hotel did. Even after power was restored, the bathroom lights were not working. Our room was also supposed to be cleaned every other day, but housekeeping never came.
I understand that emergencies and unexpected maintenance issues can happen, and I appreciate that Hilton Corporate recognized the disruption by providing 20,000 Hilton Honors points. However, I was never able to speak with a manager at the hotel despite multiple attempts, and the lack of communication was disappointing.
The room deserves 5 stars, but the hotel’s operations and customer service did not. I hope management addresses these issues because this property has the potential to provide a much better guest experience.
During our stay, we experienced a fire alarm evacuation, multiple power outages, loss of hot water, an elevator that was out of service, and electrical problems in our room, including a period where our room had no power while the rest of the hotel did. Even after power was restored, the bathroom lights were not working. Our room was also supposed to be cleaned every other day, but housekeeping never came.
I understand that emergencies and unexpected maintenance issues can happen, and I appreciate that Hilton Corporate recognized the disruption by providing 20,000 Hilton Honors points. However, I was never able to speak with a manager at the hotel despite multiple attempts, and the lack of communication was disappointing.
The room deserves 5 stars, but the hotel’s operations and customer service did not. I hope management addresses these issues because this property has the potential to provide a much better guest experience.
Du lịch với cả gia đình
Ngày nhận xét: 24 thg 6, 2026
Ngày ở: thg 6 2026
Avoid this property if reliability and accessibility matter.
Avoid this property if reliability and accessibility matter.
Our stay at Home2 Suites by Hilton Chelmsford Lowell was one of the most frustrating hotel experiences our family has ever encountered.
We reserved a Studio Suite with two queen beds and a pullout sofa for a party of four. Upon arrival, we were informed that the room type we reserved was unavailable and were offered a room with only one king bed. This was completely inadequate for our family.
The problems did not stop there. The elevator was out of service, yet we were assigned a room on the third floor. Our party includes a senior citizen who cannot comfortably navigate multiple flights of stairs. We were forced to carry luggage up and down the stairs because the hotel could not provide elevator access.
The following morning, the situation became even worse when the power went out throughout the hotel, leaving portions of the property in complete darkness. At that point, the hotel was unable to provide the accommodations we paid for, yet staff repeatedly stated there was nothing they could do because the reservation was made through Expedia.
What was most disappointing was the complete lack of ownership or problem-solving. No relocation assistance. No meaningful accommodation. No immediate solution. Just instructions to contact Expedia.
We paid more than $2,000 for this reservation and received neither the room we booked nor the level of service expected from a Hilton-branded property.
The facility issues were frustrating, but the lack of customer care was far worse. Travelers, especially families and guests with mobility concerns, should think carefully before booking this property.
Our stay at Home2 Suites by Hilton Chelmsford Lowell was one of the most frustrating hotel experiences our family has ever encountered.
We reserved a Studio Suite with two queen beds and a pullout sofa for a party of four. Upon arrival, we were informed that the room type we reserved was unavailable and were offered a room with only one king bed. This was completely inadequate for our family.
The problems did not stop there. The elevator was out of service, yet we were assigned a room on the third floor. Our party includes a senior citizen who cannot comfortably navigate multiple flights of stairs. We were forced to carry luggage up and down the stairs because the hotel could not provide elevator access.
The following morning, the situation became even worse when the power went out throughout the hotel, leaving portions of the property in complete darkness. At that point, the hotel was unable to provide the accommodations we paid for, yet staff repeatedly stated there was nothing they could do because the reservation was made through Expedia.
What was most disappointing was the complete lack of ownership or problem-solving. No relocation assistance. No meaningful accommodation. No immediate solution. Just instructions to contact Expedia.
We paid more than $2,000 for this reservation and received neither the room we booked nor the level of service expected from a Hilton-branded property.
The facility issues were frustrating, but the lack of customer care was far worse. Travelers, especially families and guests with mobility concerns, should think carefully before booking this property.
Khách đi công tác
US
Ngày nhận xét: 28 thg 7, 2026
Ngày ở: thg 7 2026
Should be better
The majority of this hotel has been nicely remodeled, but the guest rooms feel sterile and aren’t very well equipped. My room was missing basic items like Kleenex, paper towels, and dishwashing supplies. If you’re going to include a kitchenette, those essentials should be provided.
The tile floors looked clean but were oddly sticky. The furnishings are inexpensive, the bedding isn’t particularly comfortable, and Hilton’s current comforter design with the half-sham flap is just frustrating. It constantly falls off and ends up getting tangled while you sleep. The pillows are also low quality.
The rooms are large, but because they’re so sparsely furnished, the extra space just feels empty rather than spacious.
Service was inconsistent. The front desk was frequently unattended in the evenings for long stretches, which is frustrating if you need assistance.
The biggest problem is the elevators. This hotel is a renovation of an old Radisson, and for some reason they kept the original elevators. The main elevator has reportedly been out of service since the hotel opened. The only working elevator is at the far end of the building, and it feels every bit its age. It’s dirty, worn, and doesn’t inspire much confidence.
Both times I’ve stayed here my room was at the opposite end of the hotel, making for a very long walk to the only functioning elevator. The stairwells were never remodeled and smell unpleasant. One night the only working elevator was also out of service. I went to report it, but once again the front desk was unattended.
Overall, the rooms are acceptable, but the property feels poorly managed. There are too many basic operational issues that should have been addressed long ago, especially for a newly remodeled hotel. The first time I thought some of the issues were just a fluke, so I gave it another chance. Unfortunately it’s just the norm.
The tile floors looked clean but were oddly sticky. The furnishings are inexpensive, the bedding isn’t particularly comfortable, and Hilton’s current comforter design with the half-sham flap is just frustrating. It constantly falls off and ends up getting tangled while you sleep. The pillows are also low quality.
The rooms are large, but because they’re so sparsely furnished, the extra space just feels empty rather than spacious.
Service was inconsistent. The front desk was frequently unattended in the evenings for long stretches, which is frustrating if you need assistance.
The biggest problem is the elevators. This hotel is a renovation of an old Radisson, and for some reason they kept the original elevators. The main elevator has reportedly been out of service since the hotel opened. The only working elevator is at the far end of the building, and it feels every bit its age. It’s dirty, worn, and doesn’t inspire much confidence.
Both times I’ve stayed here my room was at the opposite end of the hotel, making for a very long walk to the only functioning elevator. The stairwells were never remodeled and smell unpleasant. One night the only working elevator was also out of service. I went to report it, but once again the front desk was unattended.
Overall, the rooms are acceptable, but the property feels poorly managed. There are too many basic operational issues that should have been addressed long ago, especially for a newly remodeled hotel. The first time I thought some of the issues were just a fluke, so I gave it another chance. Unfortunately it’s just the norm.
Du lịch với cả gia đình
Ngày nhận xét: 11 thg 7, 2026
Ngày ở: thg 6 2026
Terrible experience
Beautiful and spacious rooms but not ready for the public yet. The elevators did not work, doors seals were out backwards so the door rodent shut properly, the smell of paint is overwhelming inside room and at night if the ac doesn’t detect moments it will not work. I had to cut my stay short by a day because could not deal with the it anymore. I should have not been charged for two days of misery. Paid over $300 a night for a room that was not properly cleaned post construction and ready for the public. Extremely disappointed
Khám phá khu vực
12 Independence Drive, Chelmsford, 01824, Hoa Kỳ|1,69 km từ trung tâm thành phố
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Home2 Suites by Hilton Chelmsford Lowell: Câu hỏi thường gặp
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