Red Lion Inn & Suites des Moines
+ 24
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Quầy lễ tân 24 giờ
Khu vực không hút thuốc
Cho phép mang theo vật nuôi
Tìm hiểu thêm về Red Lion Inn & Suites des Moines
Red Lion Inn & Suites des Moines
Red Lion Inn & Suites Des Moines nằm ở Des Moines, cách Sân vận động CenturyLink Field 26 km và Tyee Golf Course 4.5 km.
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 2 thg 8, 2026
Ngày ở: thg 8 2026
The parking was safe. The people who work there are super friendly and polite. The property is not super fancy or modern but 1 night to have a place to lay your head it was fine. The breakfast was just bagels, cereal, and yogurt, but again for 1 day it was fine.
Du khách ẩn danh
Ngày nhận xét: 31 thg 8, 2026
Ngày ở: thg 8 2026
It looks nice from the outside but inside the building and inside the rooms are old and very rough. Air conditioner blu hot air, bathroom door doesn't close, broken desk chair. That was good
Cặp đôi
Ngày nhận xét: 15 thg 8, 2026
Ngày ở: thg 7 2026
Unexpected $60 charge after checkout, no proof, conflicting explanations, and disrespectful management. Avoid!
⚠️ AVOID THIS HOTEL — SERIOUS BILLING AND CUSTOMER SERVICE PROBLEMS
My experience here was extremely disappointing, especially because of an unexpected $60 charge made to my card three days after I had already checked out and paid everything I owed.
I stayed for two nights. Because of the way I booked the rooms—one online and another directly with the hotel—I was asked to pay additional charges and two separate room deposits, even though I ultimately stayed in only one room. I paid everything requested and checked out with approval from the front desk and manager, including staying about an hour past the normal checkout time with their permission.
Three days later, I discovered a $60 charge from the hotel that I had not authorized or expected. I immediately contacted them. The front-desk employee checked their system and told me that he had personally inspected my room shortly after I left and found no damage. He said he did not understand why I had been charged and promised that the manager would contact me.
Nobody contacted me.
When I returned to the hotel the following day, instead of receiving a professional explanation, I was confronted by a person I was told was the manager, who yelled at me in front of other people and treated me extremely disrespectfully. I was eventually told that the $60 was supposedly for late checkout and towels that were allegedly left dirty and had to be thrown away.
I asked simple questions: Why wasn’t I told about this charge when I checked out? Why did the employee initially tell me there was no damage or reason for the charge? And could I see any evidence or pictures supporting the charge?
Instead of answering, I was told that they did not owe me an explanation and that they could call the police for trespassing if I did not leave. I left peacefully.
One of the employees later came outside, apologized for the way I had been treated, and told me that the money would supposedly be refunded within a few days.
I contacted my bank and disputed the $60 charge. My bank has already credited the money back to me while the investigation continues and has blocked this merchant from making further charges to my card.
For me, the biggest problems are:
• An unexpected $60 charge after checkout
• No clear explanation before or immediately after the charge
• Conflicting explanations from hotel staff
• No evidence was shown to support the charge
• Extremely unprofessional and disrespectful treatment by management
• Threatening to involve police instead of addressing a legitimate billing concern
I understand that hotels can charge guests for legitimate damages or other documented fees. What I cannot accept is being charged after leaving without a clear explanation, receiving conflicting information from employees, and then being treated disrespectfully when I simply asked for clarification.
If you care about your credit/debit card, unexpected charges, transparent billing, and basic customer service, I strongly recommend thinking twice before staying here.
My experience here was extremely disappointing, especially because of an unexpected $60 charge made to my card three days after I had already checked out and paid everything I owed.
I stayed for two nights. Because of the way I booked the rooms—one online and another directly with the hotel—I was asked to pay additional charges and two separate room deposits, even though I ultimately stayed in only one room. I paid everything requested and checked out with approval from the front desk and manager, including staying about an hour past the normal checkout time with their permission.
Three days later, I discovered a $60 charge from the hotel that I had not authorized or expected. I immediately contacted them. The front-desk employee checked their system and told me that he had personally inspected my room shortly after I left and found no damage. He said he did not understand why I had been charged and promised that the manager would contact me.
Nobody contacted me.
When I returned to the hotel the following day, instead of receiving a professional explanation, I was confronted by a person I was told was the manager, who yelled at me in front of other people and treated me extremely disrespectfully. I was eventually told that the $60 was supposedly for late checkout and towels that were allegedly left dirty and had to be thrown away.
I asked simple questions: Why wasn’t I told about this charge when I checked out? Why did the employee initially tell me there was no damage or reason for the charge? And could I see any evidence or pictures supporting the charge?
Instead of answering, I was told that they did not owe me an explanation and that they could call the police for trespassing if I did not leave. I left peacefully.
One of the employees later came outside, apologized for the way I had been treated, and told me that the money would supposedly be refunded within a few days.
I contacted my bank and disputed the $60 charge. My bank has already credited the money back to me while the investigation continues and has blocked this merchant from making further charges to my card.
For me, the biggest problems are:
• An unexpected $60 charge after checkout
• No clear explanation before or immediately after the charge
• Conflicting explanations from hotel staff
• No evidence was shown to support the charge
• Extremely unprofessional and disrespectful treatment by management
• Threatening to involve police instead of addressing a legitimate billing concern
I understand that hotels can charge guests for legitimate damages or other documented fees. What I cannot accept is being charged after leaving without a clear explanation, receiving conflicting information from employees, and then being treated disrespectfully when I simply asked for clarification.
If you care about your credit/debit card, unexpected charges, transparent billing, and basic customer service, I strongly recommend thinking twice before staying here.
Du khách ẩn danh
Ngày nhận xét: 11 thg 8, 2026
Ngày ở: thg 8 2026
The check in/out process with the staff was great, that was not the issue with this hotel. If you are looking for a place to sleep that is not noisy, this is definitely not the place. The windows do not offer any sound barrier so all night long you heard loud cars going by as if you were at a drag race. The room itself was great as it was very spacious than most.
Du khách ẩn danh
Ngày nhận xét: 27 thg 7, 2026
Ngày ở: thg 7 2026
Nice hotel said no one ever. This hotel must be owned by a couple of cheapskate! Or maybe even owned by the owner of the Portland Trailblazers? They had no hair drier in the room, one little skinny bar of soap, no conditioner, and little itty bitty Motal 6 sized towels. The breakfast, a staple in most hotels these days, was just as bad. No lids for the coffee cups, the breakfast items were made up of some fruitloops, bagles, and some cookies. The staff looked like they may have spent some time in an institution at one point and were not helpful in getting me any new towels without swapping out the old ones which was necessary since they had no housekeeping to clean the rooms! Otherwise, the room was fine and the bed was comfortable.
Vị trí
22845 Pacific Hwy S, Des Moines, 98198, Hoa Kỳ|2,22 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
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Red Lion Inn & Suites des Moines: Câu hỏi thường gặp
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