The Laureate Key West
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Nhận phòng từ: | 16:00 |
|---|---|
Trả phòng trước: | 11:00 |
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The Laureate Key West
The Laureate Key West ở New Town, Key West, cách Duval Street và Southernmost Point 10 phút lái xe. Khách sạn bãi biển này cách Bãi biển Florida Keys 5,7 km và cách Bãi biển Smathers 4,5 km. Đừng bỏ qua cơ hội tận hưởng những dịch vụ thư giãn, giải trí như hồ bơi ngoài trời, hay những tiện nghi khác như dịch vụ tư vấn/hỗ trợ khách và cửa hàng quà tặng/sạp báo. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, trả phòng nhanh và báo miễn phí ở sảnh. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 64 phòng trang trí khác biệt, với bếp nhỏ cùng tủ lạnh và bếp nấu. Các phòng được trang bị TV màn hình phẳng 55-inch cùng các chương trình truyền hình kỹ thuật số. Các tiện nghi phòng bao gồm két bảo mật và bàn, cùng điện thoại với điện thoại nội vùng miễn phí.
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 20 thg 7, 2026
Amazing
The layout was absolutely stunning and spacious. When visiting Key West again I would opt to stay here again.
Phản hồi từ khách sạn
Ngày nhận xét: 22 thg 7, 2026
Dear Voyager54954583163,
Thank you for your feedback, and for taking the time to write about your visit.
It's wonderful to hear that you found the layout stunning and spacious. We're delighted to know that you had an amazing experience with us. Your kind words motivate us to continue providing exceptional service to all our guests.
We look forward to welcoming you back to The Laureate soon!
Kind regards,
Alberto Piceno
General Manager
Thank you for your feedback, and for taking the time to write about your visit.
It's wonderful to hear that you found the layout stunning and spacious. We're delighted to know that you had an amazing experience with us. Your kind words motivate us to continue providing exceptional service to all our guests.
We look forward to welcoming you back to The Laureate soon!
Kind regards,
Alberto Piceno
General Manager
Du lịch với cả gia đình
Ngày nhận xét: 17 thg 7, 2026
Nice Place!
The Laureate was a nice place! We had 5 people in our party and the room accommodated us just fine. The pool area was nice and clean and we enjoyed the complimentary water and cookies! The only negative thing I would say is given there are a couple of locations that we could have shared amenities, there was not a complimentary shuttle option to travel between the other locations or to Old Town.
Phản hồi từ khách sạn
Ngày nhận xét: 20 thg 7, 2026
Dear Melissa C,
Thank you for your feedback, and for taking the time to write about your visit.
I'm delighted to hear that you found The Laureate to be a nice place and that the room accommodated your party well. It's wonderful to know that you enjoyed the pool area and the complimentary water and cookies. Your feedback about the lack of a complimentary shuttle option is duly noted, and we appreciate your honesty in this matter.
We look forward to welcoming you back to The Laureate soon!
Warm regards,
Alberto Piceno
General Manager
Thank you for your feedback, and for taking the time to write about your visit.
I'm delighted to hear that you found The Laureate to be a nice place and that the room accommodated your party well. It's wonderful to know that you enjoyed the pool area and the complimentary water and cookies. Your feedback about the lack of a complimentary shuttle option is duly noted, and we appreciate your honesty in this matter.
We look forward to welcoming you back to The Laureate soon!
Warm regards,
Alberto Piceno
General Manager
Du lịch với cả gia đình
Ngày nhận xét: 15 thg 7, 2026
Perfect place to stay in Key West
We enjoyed our stay as a family. The place was relaxing, the ocean view is spectacular!! The beds were comfortable and the suite had everything we needed during our stay!! We definitely would stay here again!!!
Phản hồi từ khách sạn
Ngày nhận xét: 17 thg 7, 2026
Dear Sherilyn H,
Thank you for your feedback, and for taking the time to write about your visit.
We're thrilled to hear that you enjoyed your stay with us as a family and found our place relaxing and the ocean view spectacular! It's fantastic to know that the beds were comfortable, and the suite had everything you needed. We can't wait to welcome you back for another wonderful stay at The Laureate soon!
Warm regards,
Alberto Piceno
General Manager
Thank you for your feedback, and for taking the time to write about your visit.
We're thrilled to hear that you enjoyed your stay with us as a family and found our place relaxing and the ocean view spectacular! It's fantastic to know that the beds were comfortable, and the suite had everything you needed. We can't wait to welcome you back for another wonderful stay at The Laureate soon!
Warm regards,
Alberto Piceno
General Manager
Du lịch với cả gia đình
Ngày nhận xét: 10 thg 7, 2026
Ngày ở: thg 7 2026
Communication & Quality
First, if we could give below one star we would. I work in property management back in Missouri so am very well aware of mold and mildew and what is uninhabitable and what is not. Myself, my fiance and my 12 year old son and 6 year old daughter checked in on July 9, 2026. We were room #416.
We walked in and the smell of mildew and mold was unmistakable. My six year old daughter immediately started coughing. In normal circumstances mold takes longer to show and the smell would not be that prominent if it was a small amount of mold or mildew. We attempted to air out the room for a few hours while driving our golf cart around town. When we got back the smell was just as bad so I went down to the front desk. The lady was very nice, which is the only decent thing I can say about this property and the employees... But I will get there to the rest and you will understand why. The front desk told me she will have the manager call me in the morning, once 11am came and I did not hear anything I called and was immediately sent to the managers voicemail which was a male.
Come 1:30pm I call back for a follow up and I get transferred to the guest service relations manager where I am told no refund or partial refund can be provided since they were not able to rent the suite.
Which is astounding to me they would even attempt to re-book that suite after the information I provided. The Guest Relations manager did not seem to like what I said, keep in mind the discussion was very calm and I stated I understand but this is unacceptable that we were even rented that suite to begin with.
She then without telling me, transfered me to another managers voicemail where once again I requested a call back to speak with someone.
On a better note, we ended up having to book another hotel the night of July 9, 2026 due to the uninhabitable conditions of this location and they were overly accommodating. We highly recommend The Galleon. They couldn't believe either they would rent us a suite like this. I guess you get what you get from being 18 hours away at booking time two months ago, but the way you treat tourists says alot about the company and employees especially when it is almost $500.00 to stay at the Laureate and come out smelling like mold.
I hope this review helps other tourists make the right decision and do not waste their money.
We walked in and the smell of mildew and mold was unmistakable. My six year old daughter immediately started coughing. In normal circumstances mold takes longer to show and the smell would not be that prominent if it was a small amount of mold or mildew. We attempted to air out the room for a few hours while driving our golf cart around town. When we got back the smell was just as bad so I went down to the front desk. The lady was very nice, which is the only decent thing I can say about this property and the employees... But I will get there to the rest and you will understand why. The front desk told me she will have the manager call me in the morning, once 11am came and I did not hear anything I called and was immediately sent to the managers voicemail which was a male.
Come 1:30pm I call back for a follow up and I get transferred to the guest service relations manager where I am told no refund or partial refund can be provided since they were not able to rent the suite.
Which is astounding to me they would even attempt to re-book that suite after the information I provided. The Guest Relations manager did not seem to like what I said, keep in mind the discussion was very calm and I stated I understand but this is unacceptable that we were even rented that suite to begin with.
She then without telling me, transfered me to another managers voicemail where once again I requested a call back to speak with someone.
On a better note, we ended up having to book another hotel the night of July 9, 2026 due to the uninhabitable conditions of this location and they were overly accommodating. We highly recommend The Galleon. They couldn't believe either they would rent us a suite like this. I guess you get what you get from being 18 hours away at booking time two months ago, but the way you treat tourists says alot about the company and employees especially when it is almost $500.00 to stay at the Laureate and come out smelling like mold.
I hope this review helps other tourists make the right decision and do not waste their money.
Phản hồi từ khách sạn
Ngày nhận xét: 13 thg 7, 2026
Dear Morgan S,
Thank you for your feedback, and for taking the time to write about your visit.
Firstly, I would like to sincerely apologize for the unacceptable experience you had during your stay with us. Your comments regarding the mold and mildew are concerning, and we take your feedback very seriously. Rest assured, we will thoroughly investigate this matter and take immediate steps to rectify the situation to ensure the comfort and safety of our guests.
I appreciate you highlighting the professionalism of our front desk staff, and I am truly sorry for the lapses in communication and service you encountered with other team members. Please know that your experience is not reflective of the high standards we strive to maintain.
It's disappointing to hear that we fell short of your expectations, but I am grateful for your detailed feedback, which will help us improve our services moving forward. I understand the frustration you faced and regret the inconvenience caused.
We value your patronage and would welcome the opportunity to regain your trust on a future visit. Should you consider giving us another chance, please reach out to me directly so that I can personally oversee your reservation and ensure a seamless and enjoyable stay. In the meantime, I have refunded the full amount of your deposit and ask that you accept this in the spirit in which it is intended. Please allow 3 to 5 business days for the credit to appear on your account.
We look forward to welcoming you back to The Laureate soon!
Warm regards,
Alberto Piceno
General Manager
Thank you for your feedback, and for taking the time to write about your visit.
Firstly, I would like to sincerely apologize for the unacceptable experience you had during your stay with us. Your comments regarding the mold and mildew are concerning, and we take your feedback very seriously. Rest assured, we will thoroughly investigate this matter and take immediate steps to rectify the situation to ensure the comfort and safety of our guests.
I appreciate you highlighting the professionalism of our front desk staff, and I am truly sorry for the lapses in communication and service you encountered with other team members. Please know that your experience is not reflective of the high standards we strive to maintain.
It's disappointing to hear that we fell short of your expectations, but I am grateful for your detailed feedback, which will help us improve our services moving forward. I understand the frustration you faced and regret the inconvenience caused.
We value your patronage and would welcome the opportunity to regain your trust on a future visit. Should you consider giving us another chance, please reach out to me directly so that I can personally oversee your reservation and ensure a seamless and enjoyable stay. In the meantime, I have refunded the full amount of your deposit and ask that you accept this in the spirit in which it is intended. Please allow 3 to 5 business days for the credit to appear on your account.
We look forward to welcoming you back to The Laureate soon!
Warm regards,
Alberto Piceno
General Manager
Du khách ẩn danh
Ngày nhận xét: 6 thg 7, 2026
Ngày ở: thg 6 2026
Amazing stay my family enjoyed the week, great staff, awesome ocean view from the fourth floor. Loved the spacious rooms and the friendly atmosphere made this the go to spot in the future.
Vị trí xuất sắc
3444 N Roosevelt Boulevard, Key West, 33040, Hoa Kỳ|4,97 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
16:00
Trả phòng trước:
11:00
Thông tin nên biết
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Miễn phí
Cho phép mang theo thú cưng có thu phí
Khách phải cung cấp thẻ tín dụng trùng khớp với tên trên đặt phòng khi nhận phòng. Khách sạn sẽ tạm giữ tiền trên thẻ của quý khách và sẽ hủy bỏ khoản tạm giữ này nếu không có khoản phí phát sinh hoặc hư hỏng nào đối với phòng khi trả phòng. Một số khách sạn và loại phòng có chính sách đặc biệt; vui lòng liên hệ với khách sạn để biết thêm thông tin.
Khách sạn này chấp nhận các phương thức thanh toán sau:
The Laureate Key West: Câu hỏi thường gặp
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