TownePlace Suites Saginaw
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Thông tin nhanh
Nhận phòng từ: | 16:00 |
|---|---|
Trả phòng trước: | 11:00 |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
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Tìm hiểu thêm về TownePlace Suites Saginaw
TownePlace Suites Saginaw
Với trung tâm thể dục, TownePlace Suites by Marriott Saginaw tọa lạc ở Saginaw, Michigan, cách Trung tâm sự kiện Dow Event Center 8 km và Alden B. Dow Home & Studio 41 km. Ngoài Wi-Fi miễn phí, khách sạn 3 sao này còn cung cấp dịch vụ đưa đón miễn phí và quầy lễ tân 24 giờ. Khách sạn có phòng gia đình. Một số phòng có bếp với tủ lạnh, máy rửa bát và lò vi sóng. Khách sạn cách Clio Area Amphitheater 46 km và Fortress Golf Course 32 km.
Ngày nhận xét: 19 thg 2, 2023
Ngày ở: thg 2 2023
Best Stay EVER
The rooms were clean, and we'll appointed, the indoor pool was a nice respite from the winter weather, and the lobby area was a comfortable place for us to visit with our guests whom we were in Saginaw to see.
I also would like to give a shout out to all the staff who were always smiling, but especially Marissa and Caleb, who gladly take care of our every request.
Thank you, we highly recommend, and will stay here again.
FIVE + STARS!!
Ngày nhận xét: 5 thg 8, 2026
Ngày ở: thg 8 2026
Confirmed King Room Given Away Despite Ambassador Status
I booked a king room at the TownePlace Suites in Saginaw, Michigan, at approximately 5:00 PM. I completed mobile check-in through the Marriott app and requested a high floor. The hotel then messaged me through the app stating that they were upgrading me to a suite. Before accepting, I specifically asked whether the suite had a king bed, and the staff confirmed that it did.
After a long day of work and travel, I arrived at approximately 11:30 PM and discovered that the room did not have a king bed. Instead, I had been placed in a two-bedroom accessible suite with two queen beds. The accessible bathroom and shower configuration was also inconvenient and completely different from the room I had booked and was told I would receive.
I returned to the front desk and explained that the hotel had specifically confirmed in writing that the upgraded suite contained a king bed. The front desk employee called his manager, and the two of them actually argued over whether there was a king bed in the room. Rather than checking the room, correcting the mistake, or taking any responsibility, the employee repeatedly insisted that there “had to be” a king bed in the suite.
There was not.
I had already been inside the room and had personally confirmed that it contained two queen beds. Being told that the room somehow had to contain a king bed, despite the obvious facts, was dismissive, insulting, and completely unprofessional.
I was then informed that every king room had already been sold. Neither the manager nor the front desk employee offered any meaningful solution, compensation, points, refund, apology, or attempt to correct the hotel’s mistake.
I am a Marriott Ambassador Elite member and spend more than 250 nights per year staying at Marriott properties. I know what reasonable service and normal Marriott standards look like, and this property fell dramatically below them. Apparently, even Marriott’s highest level of published elite status and more than 250 annual nights of loyalty mean absolutely nothing at this hotel.
This was not simply a room preference that could not be honored. I booked a king room. The hotel changed my reservation, specifically confirmed that the replacement suite had a king bed, gave away the room I reserved, and then attempted to argue with me about the bed configuration instead of addressing the problem.
The complete lack of accountability, professionalism, and customer service was unacceptable. Based on this experience, I strongly recommend that travelers avoid this property. The service and condition are far below what should be permitted under the Marriott name and are closer to what I would expect from a poorly managed budget motel.
This hotel needs a complete overhaul of its management, employee training, facilities, and customer-service standards. Otherwise, Marriott should remove its name from the property and let it operate as the low-end motel it appears to be.
Ngày nhận xét: 30 thg 9, 2025
Ngày ở: thg 9 2025
Not worth the high price,
Upholstered furniture was terribly stained. Repair work in bath was never finished.
Ngày nhận xét: 26 thg 10, 2024
Ngày ở: thg 7 2024
Overbooked, Walked, Lied About, Forgotten
Really - they will over book, then lie.
Ngày nhận xét: 5 thg 7, 2024
Ngày ở: thg 7 2024
Hostile behavior
Vị trí xuất sắc
5368 Cardinal Square Blvd, Saginaw, Kochville, 48604, Hoa Kỳ|2,56 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
16:00
Trả phòng trước:
11:00
Thông tin nên biết
Cho phép mang theo thú cưng có thu phí
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