Homewood Suites Nashville Vanderbilt
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Trả phòng trước: | 12:00 |
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Tìm hiểu thêm về Homewood Suites Nashville Vanderbilt
Homewood Suites Nashville Vanderbilt
Tọa lạc tại trung tâm Nashville, Homewood Suites by Hilton Nashville Vanderbilt, TN cách Đại học Vanderbilt 1 phút đi bộ và cách Bản sao đền Parthenon 12 minutes phút đi bộ. Khách sạn cách Broadway 2,8 km và cách Trung tâm Giải trí Gaylord 2,9 km. Hãy tận hưởng mọi dịch vụ, tiện nghi thể thao, giải trí như hồ bơi trong nhà và trung tâm thể dục phục vụ 24 giờ. Các dịch vụ, tiện ích khác tại Khách sạn này bao gồm quyền truy cập Internet không dây miễn phí, cửa hàng quà tặng/sạp báo và TV ở khu vực chung. Khách có thể sử dụng dịch vụ xe đưa đón miễn phí trong phạm vi 2 dặm. Khách có thể dùng bữa sáng buffet miễn phí vào các ngày trong tuần từ 6:00 đến 9:00 và từ 7:00 đến 10:00 cuối tuần. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, nhận phòng nhanh và trả phòng nhanh. Có kế hoạch tổ chức sự kiện tại Nashville? Khách sạn này có khu vực tổ chức rộng 209 mét vuông, bao gồm khu hội nghị và phòng họp. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 192 phòng được trang bị máy điều hòa với bếp nhỏ cùng tủ lạnh/tủ đông cỡ lớn và bếp nấu. Giường nệm có lớp đệm bông đi cùng bộ đồ giường cao cấp; và mọi phòng đều được trang bị sofa giường cỡ queen. Phòng được trang bị TV màn hình phẳng 42-inch với các chương trình truyền hình cáp để khách giải trí; vá kết nối internet không dây (phụ phí) giữ bạn luôn kết nối. Các tiện nghi phòng bao gồm bàn và khu tiếp khách tách biệt, cùng điện thoại với điện thoại nội vùng miễn phí.
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 8 thg 9, 2026
Ngày ở: thg 8 2026
The first room we were in was amazing, but the water heater wasn’t working so they moved us. The next room, somebody didn’t clean well and there was dog poop behind the chair in the bedroom and food all over the couch in the living room. Then they moved us to another room, this one was a lot better and cleaner for sure. The pool was clean and fun. My youngest loved her time there. It was a one night stay for a doctors visit. During all of this the staff was very helpful and reasonable. They gave us free parking for the inconvenience and apologized numerous times. I would definitely stay to there again.
Du lịch với cả gia đình
Ngày nhận xét: 20 thg 7, 2026
Ngày ở: thg 6 2026
Sadly, it's gone downhill
I’ve written many hotel reviews on this site, but unfortunately this is the lowest I’ve ever had to rate a property. As a Hilton Honors Diamond member, I was excited to return to the Homewood Suites Nashville Vanderbilt for my third long-term stay (of more than a month each) since the property opened. However, to say that it has gone downhill since my last stay in 2023 – when it had then recently been renovated – would be an understatement. Following the acquisition of the property by Peachtree Group also in 2023, the property has become a mess. It is clearly being held as an investment vehicle rather than maintaining a focus on running a hospitality business focused on hotel operations or the guest experience. This property has been my company’s preferred corporate hotel for over 10 years in Nashville, but we are moving our business for upcoming board meetings, staff events, and corporate travel to other properties that haven’t lost their focus on cleanliness, basic maintenance, and service.
Let’s start with the positives:
1. Location: The hotel is situated well for visiting Vanderbilt University and offers convenient access to Centennial Park and West End Nashville. It is also convenient for Centennial and St. Thomas medical centers.
2. Breakfast: For a hotel of its class, the Homewood offers a quality breakfast with a variety of hot and cold options, including scrambled eggs, either bacon or sausage, waffles, cereals, toast, pastries, yogurt, and whole fruit.
3. Amenities: For its size, the hotel has a well-equipped fitness room and a large indoor pool.
4. Some staff: A few hard-working, helpful employees stood out above the overall service decline:
• Empress at the front desk seeks to accommodate guest needs and provides service with a smile.
• The young man on the night shift (I missed his name) at the front desk has the most can-do attitude in the hotel.
• The valet team (as mentioned in numerous reviews on this site and elsewhere) is friendly, welcoming, and efficient. It is worth noting that they are third-party contractors and not hotel employees, which explains their noticeably higher staff morale.
• Rodney on the facilities team works hard to respond to maintenance and other needs, which is essential given the condition of the property.
• Jessica E. has been a great corporate sales manager for our account for several years. I appreciate the Homewood gift baskets and swag she’s gifted to us in the past.
Unfortunately, the positives for this stay ran out there. Our long-term stay was impacted by a series of maintenance, cleanliness, and service issues. Some of these included:
1. Severe cleanliness issues: Most troubling, there was black mold growing on the bathroom ceilings and around the bathtub/shower trim. Additionally, as accompanying photos show, the rooms were incredibly dirty, with caked-on dirt and grime along baseboards and wall joints, areas under the bathroom vanities that hadn’t been cleaned in a long time, and stains on the carpets and walls. In addition, one of our rooms smelled like poorly remediated cat urine.
2. Deferred Maintenance: Our guest rooms showed signs of neglect, including peeling paint and wallpaper on the bathroom walls and ceilings, loose toilet seats, missing rubber garbage disposal splash guards in the kitchen, slow-draining bathroom sinks, holes in the sleeper sofa cushion, and severely scratched and chipped furniture. A dishwasher did not fully close, so it leaked water onto the floor. There were hazardous gaps in the flooring between the carpet and LVP flooring. In common areas beyond the guest rooms, the men’s first-floor restroom is missing a urinal (simply sealed over with exposed pipes on the wall), the drinking fountains in the pool area are out of order with no indication of plans for repair, hallway floors are stained, and patched wallpaper throughout the hotel shows indications of unresolved water leaks. We experienced the leaking water problems firsthand when staff had to move guests from rooms to tear out wallpaper and place commercial fans in the hall due to an active leak in the walls. That said, over a couple of days, the hotel simply replaced the wallpaper and part of the drywall, but the carpet was still soaking wet when the fan was removed, and little actual remediation of the leak seemed to occur – which explains the black mold growth in guest rooms and also public areas like stairwells.
3. Apathetic Service: Pretty much the entire staff seems to have turned over since my last stay in 2023, when everyone was delightful. Today, the general tone of the staff is one of unhappiness and apathy. Another reviewer this spring put it well: “Front end staff were generally not approachable nor friendly.” Most of the front desk team would prioritize their phone usage before helping us. Although most encounters were apathetic, two front-desk employees stood out as rude and hostile toward guests: Paula and Charu. Paula has some good reviews on this site, but our experience was like another shared this spring – she “consistently had a very combative, condescending, and argumentative attitude.” Charu would always start out pleasant, but her answer to any request would always be “no,” and she then would become aggressively defensive to any follow-up clarification.
4. Broken housekeeping schedule: Although housekeeping is supposed to service rooms every other day, the department is severely understaffed, and management actively looks for excuses to skip rooms. Unlike most Homewood and extended-stay properties, you cannot request cleaning around times when you may be in your room. If your “Do Not Disturb” is out when housekeeping comes by in the morning (usually before 10:00 in our experience), they will not return even if you are out all afternoon or try to coordinate a time. If you ask about housekeeping, Paula, who works the morning shift many days a week, will tell you that “your DND must have been out when they came by” and you’re out of luck. One time we went more than a week without housekeeping due to these rigid constraints.
5. Supply shortages: The hotel lacks basic supplies when you do not get housekeeping – on multiple evenings, the hotel ran out of towels. Charu would flatly tell us there were no towels available until morning, though the friendly night-shift front-desk attendant would always find some for us when he came on duty. In addition to towels, trash bags are seemingly in short supply; our trash bags were rarely replaced when housekeeping did empty the trash – which explains the rust and grime in the bottom of the trash cans.
6. Security: The hotel has “security theater” that is inconsistent. For example, while the main lobby elevators require a key swipe to access guest room floors, the back elevator near the entrance closest to West End and some of the stairwells have devices for room key swipes but do not enforce this restriction. Furthermore, the front desk mistakenly assigned one of our occupied rooms to another guest, who had to go back to get new keys for a different room when they arrived.
7. Laundry fees: The hotel upgraded the dryers and washing machines in the guest laundry room during our stay, which was welcome. However, they set the prices for washing machines at an outrageous $12.00 per use and kept the dryers at $3.00 per use, for a total cost of $15.00 per load of laundry. The $12.00 per washer is significantly higher than standard Homewood property rates and seems like an error that, hopefully, gets adjusted.
It’s sad to see a once great property with so much potential now neglected like this. There are many hotel choices in Nashville. My advice is don’t walk – run to another property that is clean, maintained, and values its guests.
If you’re looking for a similar type of property in the same area of town, call Holly at the Residence Inn Vanderbilt/West End up the street; it is of the same vintage as this Homewood, but much cleaner. Alternatively, call Elizabeth at the nearby Staybridge Suites, which is much newer than this Homewood. If you want to stay in the Homewood portfolio, both the Tara Investments property in the Gulch and the Sun Management property on Church Street are superior options to what Peachtree Group has allowed to happen here at the Homewood Suites Nashville Vanderbilt.
Let’s start with the positives:
1. Location: The hotel is situated well for visiting Vanderbilt University and offers convenient access to Centennial Park and West End Nashville. It is also convenient for Centennial and St. Thomas medical centers.
2. Breakfast: For a hotel of its class, the Homewood offers a quality breakfast with a variety of hot and cold options, including scrambled eggs, either bacon or sausage, waffles, cereals, toast, pastries, yogurt, and whole fruit.
3. Amenities: For its size, the hotel has a well-equipped fitness room and a large indoor pool.
4. Some staff: A few hard-working, helpful employees stood out above the overall service decline:
• Empress at the front desk seeks to accommodate guest needs and provides service with a smile.
• The young man on the night shift (I missed his name) at the front desk has the most can-do attitude in the hotel.
• The valet team (as mentioned in numerous reviews on this site and elsewhere) is friendly, welcoming, and efficient. It is worth noting that they are third-party contractors and not hotel employees, which explains their noticeably higher staff morale.
• Rodney on the facilities team works hard to respond to maintenance and other needs, which is essential given the condition of the property.
• Jessica E. has been a great corporate sales manager for our account for several years. I appreciate the Homewood gift baskets and swag she’s gifted to us in the past.
Unfortunately, the positives for this stay ran out there. Our long-term stay was impacted by a series of maintenance, cleanliness, and service issues. Some of these included:
1. Severe cleanliness issues: Most troubling, there was black mold growing on the bathroom ceilings and around the bathtub/shower trim. Additionally, as accompanying photos show, the rooms were incredibly dirty, with caked-on dirt and grime along baseboards and wall joints, areas under the bathroom vanities that hadn’t been cleaned in a long time, and stains on the carpets and walls. In addition, one of our rooms smelled like poorly remediated cat urine.
2. Deferred Maintenance: Our guest rooms showed signs of neglect, including peeling paint and wallpaper on the bathroom walls and ceilings, loose toilet seats, missing rubber garbage disposal splash guards in the kitchen, slow-draining bathroom sinks, holes in the sleeper sofa cushion, and severely scratched and chipped furniture. A dishwasher did not fully close, so it leaked water onto the floor. There were hazardous gaps in the flooring between the carpet and LVP flooring. In common areas beyond the guest rooms, the men’s first-floor restroom is missing a urinal (simply sealed over with exposed pipes on the wall), the drinking fountains in the pool area are out of order with no indication of plans for repair, hallway floors are stained, and patched wallpaper throughout the hotel shows indications of unresolved water leaks. We experienced the leaking water problems firsthand when staff had to move guests from rooms to tear out wallpaper and place commercial fans in the hall due to an active leak in the walls. That said, over a couple of days, the hotel simply replaced the wallpaper and part of the drywall, but the carpet was still soaking wet when the fan was removed, and little actual remediation of the leak seemed to occur – which explains the black mold growth in guest rooms and also public areas like stairwells.
3. Apathetic Service: Pretty much the entire staff seems to have turned over since my last stay in 2023, when everyone was delightful. Today, the general tone of the staff is one of unhappiness and apathy. Another reviewer this spring put it well: “Front end staff were generally not approachable nor friendly.” Most of the front desk team would prioritize their phone usage before helping us. Although most encounters were apathetic, two front-desk employees stood out as rude and hostile toward guests: Paula and Charu. Paula has some good reviews on this site, but our experience was like another shared this spring – she “consistently had a very combative, condescending, and argumentative attitude.” Charu would always start out pleasant, but her answer to any request would always be “no,” and she then would become aggressively defensive to any follow-up clarification.
4. Broken housekeeping schedule: Although housekeeping is supposed to service rooms every other day, the department is severely understaffed, and management actively looks for excuses to skip rooms. Unlike most Homewood and extended-stay properties, you cannot request cleaning around times when you may be in your room. If your “Do Not Disturb” is out when housekeeping comes by in the morning (usually before 10:00 in our experience), they will not return even if you are out all afternoon or try to coordinate a time. If you ask about housekeeping, Paula, who works the morning shift many days a week, will tell you that “your DND must have been out when they came by” and you’re out of luck. One time we went more than a week without housekeeping due to these rigid constraints.
5. Supply shortages: The hotel lacks basic supplies when you do not get housekeeping – on multiple evenings, the hotel ran out of towels. Charu would flatly tell us there were no towels available until morning, though the friendly night-shift front-desk attendant would always find some for us when he came on duty. In addition to towels, trash bags are seemingly in short supply; our trash bags were rarely replaced when housekeeping did empty the trash – which explains the rust and grime in the bottom of the trash cans.
6. Security: The hotel has “security theater” that is inconsistent. For example, while the main lobby elevators require a key swipe to access guest room floors, the back elevator near the entrance closest to West End and some of the stairwells have devices for room key swipes but do not enforce this restriction. Furthermore, the front desk mistakenly assigned one of our occupied rooms to another guest, who had to go back to get new keys for a different room when they arrived.
7. Laundry fees: The hotel upgraded the dryers and washing machines in the guest laundry room during our stay, which was welcome. However, they set the prices for washing machines at an outrageous $12.00 per use and kept the dryers at $3.00 per use, for a total cost of $15.00 per load of laundry. The $12.00 per washer is significantly higher than standard Homewood property rates and seems like an error that, hopefully, gets adjusted.
It’s sad to see a once great property with so much potential now neglected like this. There are many hotel choices in Nashville. My advice is don’t walk – run to another property that is clean, maintained, and values its guests.
If you’re looking for a similar type of property in the same area of town, call Holly at the Residence Inn Vanderbilt/West End up the street; it is of the same vintage as this Homewood, but much cleaner. Alternatively, call Elizabeth at the nearby Staybridge Suites, which is much newer than this Homewood. If you want to stay in the Homewood portfolio, both the Tara Investments property in the Gulch and the Sun Management property on Church Street are superior options to what Peachtree Group has allowed to happen here at the Homewood Suites Nashville Vanderbilt.
Phản hồi từ khách sạn
Ngày nhận xét: 28 thg 7, 2026
Thank you for taking the time to share your feedback about your recent stay, BNA-Wanderlust. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
Du khách ẩn danh
Ngày nhận xét: 9 thg 9, 2026
Ngày ở: thg 9 2026
Clean room, clean Lobby, clean driveway, parking lot. Loved the breakfast. Good location. Safe. Will be coming back to stay again on future trips to Nashville.
Du khách ẩn danh
Ngày nhận xét: 6 thg 9, 2026
Ngày ở: thg 9 2026
The property was just okay. Considering the amount of money we spent, and especially with this being a Hilton property. I expected a much higher level of quality, comfort, and service.
One of the biggest issues was the hot water. It took a minimum of 25 minutes for the water to get even slightly warm, and it never actually got hot. This was extremely frustrating and definitely not what I would expect from a Hilton property.
Getting towels was another unnecessary hassle. It literally felt like pulling teeth just to get towels delivered to our room. I called the front desk several times and also used the app to communicate our request, yet we still struggled to receive something as basic as clean towels.
Overall, the property was just okay, but the experience did not match the price we paid or the standard I associate with the Hilton name. When you pay a premium to stay at a well-known property, you expect the basic necessities hot water, clean towels, and responsive service to be readily available. Unfortunately, that was not our experience, and for the amount we spent, I expected much more.
One of the biggest issues was the hot water. It took a minimum of 25 minutes for the water to get even slightly warm, and it never actually got hot. This was extremely frustrating and definitely not what I would expect from a Hilton property.
Getting towels was another unnecessary hassle. It literally felt like pulling teeth just to get towels delivered to our room. I called the front desk several times and also used the app to communicate our request, yet we still struggled to receive something as basic as clean towels.
Overall, the property was just okay, but the experience did not match the price we paid or the standard I associate with the Hilton name. When you pay a premium to stay at a well-known property, you expect the basic necessities hot water, clean towels, and responsive service to be readily available. Unfortunately, that was not our experience, and for the amount we spent, I expected much more.
Du khách ẩn danh
Ngày nhận xét: 17 thg 8, 2026
Ngày ở: thg 8 2026
We have trusted the cleanliness of this establish on many returned visits. It's our place to go in Nashville. Breakfast is a plus, great variety. Front staff are always kind.
Vị trí xuất sắc
2400 West End Avenue, Nashville, 37203, Hoa Kỳ|2,95 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
16:00
Trả phòng trước:
12:00
Thông tin nên biết
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